Lucky Red Casino Complaints

Unreasonable payment stalling, poor customer support

I made a $400 withdrawal request on 2-14, Lucky Red customer service was badfrom the beginning; the rep said since it was a no deposit bonus (it wasn't) I could only withdraw $300. She then realized her error and after first saying I couldn't get a check then realized she was wrong, her excuse was as follows: "Additionally, you can certainly request a check, as I mentioned we were having a busy period and I was not giving as much attention as I would normally do." Not a good start and it didn't get better. I faxed in documents that day, (2-14) theysaid drivers' license and credit card were too dark, and I should photograph to email address. I did that, and was refused again. I resubmitted it they said they were reviewing it, it's now been 2 more days. When I contacted support they said we don't know (they never seem to know anything) and that the cashier was out of the office and would not be back until Monday. Their excuse is always well it takes 2 days to review documents, which not only is excessively long, it's not true, has it's well been over 2 days. I've been in over 20 chat sessions and many emails and phone calls and nothing is getting resolved. I would probably just give up if the payment due was say 30/40$, as it's been so difficult with their stalling. This is too much money, though, so I have spent a lot of time and $6 on faxes trying to collect.

Resolved

$400

Denied $25K in winnings

Hi, I was denied my winnings and was wondering if you can help resolve them. The casino told me I had used someone else's card and according to term 25 that is fraud. I was told by someone there by I think Michael that as long as I submitted both of our information even though it was my brothers card and I am a co applicant to his account and had his permission to use his card. I submitted both of our information and told them I was a co applicant andd they still said it was fraud and will not give me my winnings. It is my belief that they will not issue my winnings based on the amount which is $25, 091.53. I would really appreciate it if you can help me resolve this issue.

Resolved

Lucky Red Casino Never Paid Me My Winnings!

I deposited money and played at lucky red casino, and won some money. My casino balance was $4,000.11, On October 22, 2015, I submited a withdrawal for $3,991.11 and was charged a $9 process fee, which left my account balance at 0.00 On October 23, 2015, my withdrawal was Authorized, (see attached email proof). On same date October 24, 2015, my withdrawal was Processed, (see attached email proof). Today is October 29, 2015, and i have surprising found that i am unable to log into my LuckyRed Casino account, it has been closed. And i have not received my winnings. I have never been robbed by a casino before since i started playing online years ago, this would be a first. i was recommended to the lucky red casino website via a chat forum. And i wish i never listened to the recommendation. I am perplexed, and waiting for my winnings that i never received from these people.

Unresolved

$3,991

Lucky Red Casino robbed me of legitimate winnings

On or around 10/26/15 through 10/27/15, i made multiple deposits into my Lucky Red Casino account. I actually got lucky and hit. My withdrawable balance was $5,056.14 On 10/27/15, I placed a withdrawal for $4,999.00 the maximum that could be paid out to my debit card connected to my casino account, minus the $9.00 processing fee, left a left over withdrawable balance in my account of $48.14 After my $4,999.00 withdrawal was placed I made an additional deposit in my casino account for $41.00 which brang my left over withdrawable balance to roughly $89.14 On 10/28/15 my withdrawal was declined with a lame excuse and my account was closed. Here is the email i received from Lucky Red: Hope all is well. Thank you for sending in the documents too us. We have done our relevant security checks on your account and unfortunately you have not passed these. We do have terms in place which you agree to when you sign up with us and you have broken one of them: 19. Players are permitted only one pending game at any one time. In cases where players have multiple pending games any balance in the account may be forfeited. As this term was broken we have closed your account, refunded the deposits that you made with us and the winnings on the account have voided. Kind Regards, Natasha Cashier The balance left in my account more or less was about $48.14 after my $4,999.00 withdrawal was made. So as per term 19 in pertinent part states: "In cases where players have multiple pending games any balance in the account may be forfeited." The balance left in my account to be forfeited after my $4,999.00 withdrawal was placed is roughly $48.14 + the additional deposit of $41.00 i made after my $4,999.00 withdrawal was placed, leaves a forfeitable balance in my casino account of roughly $89.14 If the casino wants to take a petty $89.14 left over balance in my account , i say go ahead. But the casino using term 19., to rob me of my withdrawal of $4,999.00 is dead wrong. That is not only down right dirty, but unethical, and i am shocked that a casino that is ranked top ten in Askgambler's lineup is operating in this fashion. I am a new player, I feel disrespected and violated. I am requesting that lucky red casino pay me my winnings in the amount of $4,999.00 that they owe me without delay.

Unresolved

$4,999

Bonus not issued

I have been playing all of the club world Casinos for three years on their Mobil sites. I just recently discovered one of their promotions which is titled cashbackbon on certain days for certain Casinos withen their group. It was Monday which is when Luckyred makes this offer. I contacted customer support via telephone at around 10:00 P.M. PDT and asked which casino offered the cash back on mondays, I was told Luckyred. I deposited at lucky Red and lost. When I contacted their support I was told that I had not played on monday, that my deposit was made on Tuesday. Apparently they decided to use a time zone four zones from mine, EDT Which is the east coast of the usa ,I am on the west coast.I told them that I had called and inquired as to which casino to deposit with to utilize this cashbackbon offer. Didn't help, they say it is in the terms but all I have ever had access to is the Mobil site and I sure can not find any terms that I have access to. I requested that they forward a copy to my email and I was ignored. All this after depositing over 1000.00 per month for the last 36 or more months.

Resolved

Delaying my payment

Its now mark the 7 business day as my payout was promise 3-7 business day for my payout , i have request a payout on august 4 ,2015 and now it is august 13,2015 as of today thursday n still i see no transaction , i was told today i was suppose to recieve my winning through my debit card i use to play, and i spoke to live chat and was told the cashier team is not in until tomorow of august 14 ,2015 and i will receive a email soon but nothing yet , it has been approve and proccess , so whats the hold up, i have no problem before but my winning is bigger now so why now?

Resolved

$2,973

Refusing to pay my winnings

My user id for this casino is < removed >

I have submitted my proper licence mentioning clearly the address and city and i entered the same suburb and city in the verification form.they still told that address is wrong.I am from india.address details how i mentioned i have mailed to cashier in detail.still no reply.my account has been closed.my winning amount 1600$ out of 2000$ is pending.they gave me 393$ thry neteller.now after winning they are putting the blame that my address is not correct,they are telling also that they have received all the docs.

Resolved

66 Dollars withdrawal denied

I won 700 dollars at lucky red casino, i did do the bonus requirement and was ready for the withdrawal. A couple of days later i got contacted by the cashier, i was gonna confirm my address and send some pictures of my ID, bank and address. As i have nothing to hide i send all. Days go by they keep written they cant see the document because of bad pixel ( on my computer i see it perfect ). Then a email says they could not confirm my address. My street and town both have a letter Ø in the name, i tried to explain that Ø on danish is the same as OE in english, so my street is Østerbrogade and i write on the account ( because it's english ) Oesterbrogade. And that is the right way to do it. But after that the next email i got was: Unfortunately your withdrawal has been declined and your winnings have been voided as the terms and conditions of the casino were not followed, you did not provide full and accurate details when you created your account. But also one email i got they tried to give me a documents i should hand write and send it to them. I told them i never heard of this or seen any other casino do this, With all my documents confirming who i am, hand written should not be part of this. The next mail they seems to forgot they even asked for this, even that i filled it online and send it. Like they just want to use stuff to delay the account approvel. Hope u can read what i'm saying. My english aint the best :) -Casper Meyer

Resolved

$66

Lucky Red Casino voids my winnings, because i didnt sign up with current phonenumber

Hi, I played at lucky red casino and won around 2300$. When I tried to withdraw I got asked to provide a filled out faxback form along with 2 utility bills and my ID, which I did. After that they asked me to call me for verification purposes, but the number I signed up wasn't my current private home number. In the past I had big problems with online casinos calling me(once i even got called at 2am in the morning!) with bonus offers and things (basically making unauthorized spamcalls), so I used an old mobilenumber of mine. I then gave them my current private number to call me for verification purposes, but instead of a call I got a message stating that my deposit has been returned and all my winnings voided. The reason they give is because I didn't sign up with my current private number and that this violates their terms and conditions. I find this method of voiding winnings very unfair and want my money. I was just trying to protect myself from sales calls, I did nothing wrong and provided all documents they asked from me in the first place. This is why i came here to seek mediation. Thank you

Unresolved

$2,300

Don't play at Lucky Red Casino!!!

I signed up to do some online gambling with Lucky Red Casino today and boy was that a mistake! I have already had 2 issues with them in ONE day. First being I was trying to find a bonus code I could use to double my $100 deposit. The man was very helpful in getting me one, however I looked into the details of it and you would literally have to win $5,250 to cash ANY money out. That is unachievable and told the man so where he started to be rude and arrogant about the situation. I had already deposited the $100 so I went ahead and just played it (no bonus). So of course not very long later I have not very much money left because this casino refuses to let you win so while playing 3 card poker I upped my bet to $10 on each slot. I received a winning had to where I would win $40 and low and behold their program freezes up. Mind you it had done these previously when I had a winning hand but it was nothing this big so I called the customer support line where the so called supervisor had me on the phone for 30+ minutes then decided he could do nothing, even though he had seen where the game messed up and was "still in progress". He then informed me that he would have to get with IT and I would be contacted back in a few hours and to not play in the meantime. It is ridiculous when you finally win a hand that they have it rigged to where you don't win. If you are losing everything is great but should you win a big hand then they refuse to give you the money. He went as far as saying it was my computer, it had done this about 3 times previous when I won hands. I believe they have it set up this way and then blame it on the customers computers and refuse to pay out.. Think of all the money they are saving if they do this to everyone who is playing during the day. Places like this should be heavily looked at and fined for their unfair payouts or lack thereof.

Unresolved

Lucky Red Casino refused to pay my winnings $350!!!

2 weeks ago I had signed up a account with lucky red casino and claimed no deposit bonus $50 chips. I had played several slots and met their 40X play-through requirements. After that next day I had requested a pay out amount $350 into my nominated account and sent them all required documents. The support member had appreciated my winnings and promised me to receive my winnings within 10 days. But after 2 days I got a email from them which stated that I had multiple accounts with them so my winnings had been voided. I was really shocked when I got their false stated email. Actually I never played their before and never created multiple accounts with them. It is completely cheating through online with players!! Could you please help me about this matter?

Resolved

Voided My winning of $110,000

I have opened an account for Lucky Red Casino as they kept sending me email to do so. I have opened an account made a deposit and claimed the first deposit bonus. After wining up to 100,00 and went down to $50,000 and again won $110,000. Kept asking for withdrawl for four days but they kept telling me we can process $4,000. Now when i wanted all my money they said that i have opened an account in April 2012 so i cant open a new one. I cant remember that i had one, if so why didnt they reject my new account, why did they give me the welcome bonus. Why did it take them 4 days and after wining a big hit they revoke y account although they kept sending me promotions and added to the VIP list. now they have took all my money and want to give it to me.

Unresolved

Refuse to pay my winning just return my deposit

On June 19 I had sign up at Lucky Red Casino . I had a winning of withdrawal $ 10028.

I was told to send over my documents and the fax-back form which i had send it over. After i receive the follow e-mail from them. As they say i live near Markham so they cant pay me but on their web site as their term and condition i check they just say Canada town of Markham is not allow but i don't even live in that town so i am thinking they are making some excuse for not willing to pay my winning. If they really didn't accept customer in Canada why cant they just clearly say that in their term on their website Canada player not allow, At if i notice this happen i wont even sign up at all.

Hi XXX,

Thank you for your email.

We have taken a look at your account for you, and unfortunately our management team have made the decision to close your account.

Looking at your address, we can see that you are close to the town of Markham, as per the terms and conditions of Lucky Red Casino, we do not allow any players from the area or surrounding areas of Markham.

Hence now that this decision has been made to close your account and refund your deposit back to you.

You should receive a refund of $1000.

I trust that this is the information that you have requested, and I hope that this is satisfactory for you.

Regards

Emma

VIP Host

Lucky Red Casino

Below is their website term as say on their website

http://terms.luckyredcasino.com/

10. Lucky Red Casino (LRC) does not currently accept any real money wagers from the legal jurisdictions of the Netherlands Antilles, Costa Rica, Israel, France or the Town of Markham in Canada. If you are unsure as to whether these restrictions apply to you please contact support.

Unresolved

Free $50, no pay out.

Hello Jackie:

I have a few things to say about this situation, first why did I received an email with the promo offer of the $50 free play if I had an account with luckyred, them I enter my information to register and I still can make a new user an account with luckyred and got $50 to play, them play for several days with an incredible winning of credits, I played 35 times them bonus offer, still I never got an email saying that I have a double account with luckyred, rich the $3,700 amount and send documents to validated the account, then I received the email that after research you found that I had an account back in 2009.

I do understand your policy on no double account, but how come with the technology that you have in software you did int found this out from the beginning, why wait till the player wants to cash out in order to research?

I don't believe that if we have the technology to watch TV on a cellphone or gamble on a cellphone, luckyred did not saw from the registration process that I already played in this casino. so for me its a mistake as well from the casino and should had handle better the out come of this situation.

I work in management for the Hospitality and Restaurant industry and when a guest does a mistake that was allow by a mistake of the restaurant, we address it and at less comp in some way the situation, the reason for this is that you want loyalty from your guests, if you dont take care of them, they will go somewhere else, there are a lot of restaurants out there. Same applies here, there are a lot of others online casinos, and you will lose players for mistakes like this, luckyred said that they want to show credibility as a leading online casino. this is not helping at all. How in the world I would like to deposit money into luckyred casino.

I would like to see if you can pass or forward this email to your supervisor or main manager, because I think luckyred should have catch this from the beginning and not let it go so far till a player wanted to cash out.

waiting for an answer from management.

Walter < surname Removed >.

Da: Lucky Red Casino Support

A: < email removed >

Inviato: Martedì 25 Settembre 2012 8:35

Oggetto: Regarding your account

Hello Walter,

Hope you are well.

Unfortunately your account username pactheft1 has been closed and these winnings have been void as we only allow one account to be opened with us per household/computer/IP and you have already opened up an account with us and made a couple of deposits this was back in 2009 and that is may be why you had forgotten about this account.

I can see on this account where you made deposit on username mosca89471 you have a different address and email so to be able to access this account please just send us your old and new email address and we can change this for you and also if you can send any old bill with your address back in 2009 and then a recent bill then we will be able to update this account with our new address for you.

If you have any issues with this at all please get in contact with us and I will be able to go through this with you.

Please do not hesitate to contact us with any questions or queries.

Kind Regards

Resolved

$40

Withdrawal denied, continuously!

The following is a transcript of your chat session.

General Info

Chat start time Aug 31, 2012 7:13:54 PM EST

Chat end time Aug 31, 2012 7:22:44 PM EST

Duration (actual chatting time) 00:08:49

Operator Jon

Chat Transcript

info: Please wait for a site operator to respond.

info: You are now chatting with 'Jon'

Jon: Hello, how are you today?

Jon: let me look

Jon: we still need a copy of your ID, utility bill and credit cards

Barry : I have submitted that once with the form. Did it not come through

Jon: the note from the cashier only states we got the actual faxback form

Barry rell: I will forward a copy of that tonight. After that how long before I will see it reflected in my accounts

Jon: the cashier is not back in the office now till monday morning

Barry : O.K. does that mean it will be reflect by monday night or will it take more time than that?

Jon: usually it takes 1 working day for the documenst to be checked

Barry l: and

Jon: then you will be informed and then you can start making withdrawals once approved

Barry : So after Tuesday assuming that the documents go through I can ask for a withdrawal. Once I make the request how long will it take to be reflected back in my account. Make your best gues here. 1 hour a day 2 days week?

Jon: once approved 3 - 7 working days to be with you

Barry : Thanks, Hope you have a great weekend!

September 14

tarpspod1: Got it, many thanks. Does my account at the lucky red mean that an account at this casino is already verified for withdrawals if I win any money?

Ola: Your acct at Lucky Red is fully verified, And like I said you won already there. You have pending withdrawal request at Lucky Red acct

Ola: It should be processed for you on Monday

tarpspod1: Well, its a Pending withdrawal until next wenasday! So back to my question, does that mean that if I play on the Club world casino site my account is already verified for withdrawal of any winnings?

Ola: Yes, it is verified automatically

tarpspod1: Many thanks for your patience and consideration.

Ola: My pleasure to assist you !

Date Transaction Amount

9/14/2012 6:50:18 PM PAY MY CARD Withdrawal Requested ($400.00)

9/14/2012 7:37:46 AM PAY MY CARD Withdrawal Declined $400.00

9/12/2012 2:13:22 AM Coupon declined

9/12/2012 2:13:22 AM Coupon 'COMP0015YCNFK' requested

9/12/2012 1:36:32 AM Coupon 'COMP0015YCNFK ' redeemed $15.00

9/12/2012 1:36:32 AM Coupon 'COMP0015YCNFK' requested

9/12/2012 1:21:19 AM Redeem Comp Points Deposit Approved! $55.56

9/12/2012 1:21:19 AM Redeem Comp Points Deposit Requested $55.56

9/11/2012 8:15:49 PM PAY MY CARD Withdrawal Requested ($400.00)

9/6/2012 6:37:46 AM PAY MY CARD Withdrawal Declined $600.00

9/6/2012 3:15:54 AM Courier Cheque Withdrawal Declined $1,500.00

9/5/2012 10:42:34 PM PAY MY CARD Withdrawal Requested ($600.00)

9/4/2012 4:29:21 AM PAY MY CARD Withdrawal Declined $1,000.00

9/3/2012 11:27:28 AM PAY MY CARD Withdrawal Requested ($1,000.00)

9/3/2012 11:26:27 AM Courier Cheque Withdrawal Requested ($1,500.00)

9/3/2012 9:01:34 AM PAY MY CARD Withdrawal Declined $1,000.00

9/3/2012 9:01:11 AM ACH Withdrawal Declined $1,000.00

9/3/2012 7:49:48 AM Courier Cheque Withdrawal Declined $780.00

9/2/2012 1:15:07 AM Courier Cheque Withdrawal Requested ($780.00)

8/31/2012 8:36:07 AM ACH Withdrawal Requested ($1,000.00

8/31/2012 8:35:13 AM PAY MY CARD Withdrawal Requested ($1,000.00)

8/31/2012 6:45:27 AM PAY MY CARD Withdrawal Declined $700.00

8/31/2012 6:45:27 AM PAY MY CARD Withdrawal Declined $300.00

8/31/2012 6:44:43 AM ACH Withdrawal Declined $1,500.00

8/31/2012 6:44:43 AM ACH Withdrawal Declined $500.00

8/31/2012 1:12:12 AM ACH Withdrawal Requested ($1,500.00)

8/31/2012 1:11:57 AM PAY MY CARD Withdrawal Requested ($700.00)

8/30/2012 10:02:37 PM PAY MY CARD Withdrawal Requested ($300.00)

8/30/2012 10:00:59 PM ACH Withdrawal Requested ($500.00)

8/29/2012 12:47:09 AM ACH Withdrawal Cancelled $400.00

Resolved

No Withdrawal Recieved from Lucky Red Casino

Hi, On Aug.8 2012 a withdrawal request for $600 US from Lucky Red Casino was apparently processed, but till this day I havent recieved it. I've had numorous contact with them via email and phone, but it seems all I get are excuses. I've read forums how you helped other players and thought I would give you guys a shot, since nothing I have done is working. Your help would be greatly appreciated. Thanks Maggie

Unresolved

No payment

I made a withdrawal request at LUCKY RED on July 19th. It was approved for $1,760 on July 26th. Numerous emails back and forth between the cashier have been courteous but very vague...they are always checking with the processor and can't seem to give a direct answer as to the status of the wire transfer

Also made another withdrawal that was just approved for $491. Can you help me get these processed...thank you

Resolved

$1,760

Feels Like I Will Never Get My Money from Lucky Red Casino

For the first time, I actually had a substantive win with Lucky Red and decided to cash out some of my funds. (I planned on using the money to travel to my sister's wedding at the end of August.) I put in my withdrawal request for $3960 via a bank transfer almost a full month ago. (Really, I requested $4000, but there is a $40 fee for using this withdrawal method. I understood that.)

It has now been almost a full month, and still, I have received nothing. Originally, I was told that this would take five business days. Then they said that it could take up to ten business days. Then, I was asked to wait another day or two. Then another day or two. Then until the end of the week. Then until the beginning of next week. I have an email chain with Lucky Red that stretches more than twenty messages long now. They are really good at responding via email...this is true. But each time, its just a request for me to wait some more, and then wait some more. And each e-mail reads pretty much the same:

"Hello joe,
How are you?

The money is on its way to you it just looks like it’s taking longer than normal at the moment.
If there is any issue with the withdrawal for example the withdrawal failed to reach you we will contact you and reprocess this for you once we have the funds back.
But hopefully you should have this by next week.

Kind Regards

Natasha

Cashier
Lucky Red Casino"

When the funds did not arrive, I called customer service and they told me that there were no notes on my account regarding anything. It sounded as if no one had made record of any issue with my withdrawal. It is so frustrating. Their emails are very friendly, and they are very friendly on the phone, but where is my money?

My understanding is that they use a Candaian processor, but for whatever reason, they have no sort of tracking information to track down my funds, assuming that there was an error with my money somewhere down the line. So it feels like if the funds really were sent, now they are simply lost in some void.

I enjoy playing at Lucky Red. And I hope that someone there will finally resolve this issue and make sure that I receive my funds (hopefully in time for me to go to the wedding.) I would like nothing more than to come back here and say that they handled my issues and got me my money, and then encourage other players to check them out.

Unresolved

Withdraw declined

More than 5 weeks ago I won money at Lucky Red Casino. I confirmed my account by sending a form, copy of my ID and a bill to them. I also verified by phone. They told my that everything is OK and that I would get my money in a few days. After a few days i got this message:

"Dear Tomas,

This automated email is to confirm that your NETeller withdrawal request for the amount of $4,000.00 has been declined and the funds returned to your casino balance.

If you have not already received personal contact from us detailing the reasons for this please do not hesitate to get in touch.

Cashier Team
LuckyRedCasino.com"

I Havent got any personal contact from them. I have chatt with them and they say everything is OK. I have also called them by phone and they say that everything is OK and that i would get my money soon. The problem is that they have decline my withdraw at least 4 times. When I chat or call them they say that everything is okey but then continue deline ny withdraw... Please Ask Gablers, can you help me?

Best regards
Tomas

Unresolved

Withdrawal request

I am very frustrated about the customer service I have received from the above online Casino.

Customer service only seems to be effective when customers are making Deposits, and not withdrawals.

I waged a small amount of money over ten days ago.

I won a significant amount, although not a fortune.

Upon winning, I immediately requested a withdrawal.

I faxed the supporting documentation the following day - with the understanding it would be processed in 48 hours.

After checking 48 hours- with customer service - I was told I need Color Copies of my documents.

Customer service did not contact me to say they needed these documents - I had to contact them when my Withdrawal request was declined.

Nowhere in their requirements can I find where it says they need Color Copies of your bank card/photo id.

I faxed Color Copies the same day customer service said they needed them.

The next day, my withdrawal request was Again declined.

Upon "customer service" I was told that I need color copies. What email did I send them to?

So While still talking to customer service - I emailed Color Copies to them.

Customer Service Verified the receipt of said documents - and my withdrawal request would "probably" be processed on Monday.

Because the cashier's office does not work on weekends - they just take your money on weekends - in the middle of the night and during the day - but don't make payments.

It is now Monday. First thing, I checked my balance and my Withdrawal Request from Friday 8/4 was again Declined and ready and waiting in account to Play online!

I contacted "customer service" and the first thing they said, was that they were still waiting to receive my color copies?

Later the person verified that they were received - or at least I think they did.

Now maybe, again, the payment might be processed tomorrow - as today is a Bank Holiday in England.

What does the bank Holiday have to do with the Cashier's office? Are they not working? Will they the proper documentation tomorrow, or will my request for my winnings again be Declined?

Also, when "chatting" with customer service, I have not found a way to copy that conversation for use the Next time I talk to customer service and they say they haven't received by Color Documents.

I can only believe they want me to give up, and/or gamble away my "winnings" - much simpler losing then having to collect winnings.

Below is a record of the numerous requests I have made.

9/2012 8:31:54 AM Courier Cheque Withdrawal Requested ($1,850.00)

4/9/2012 7:39:31 AM Courier Cheque Withdrawal Declined $1,850.00

4/6/2012 9:21:39 AM Courier Cheque Withdrawal Requested ($1,850.00)

4/6/2012 5:06:48 AM Courier Cheque Withdrawal Declined $1,850.00

4/5/2012 5:59:00 PM Courier Cheque Withdrawal Requested ($1,850.00)

4/5/2012 10:11:49 AM Courier Cheque Withdrawal Declined $400.00

4/5/2012 10:11:35 AM Courier Cheque Withdrawal Declined $750.00

4/5/2012 10:11:11 AM Courier Cheque Withdrawal Declined $350.00

4/5/2012 10:11:00 AM Courier Cheque Withdrawal Declined $350.00

3/31/2012 10:56:34 PM Courier Cheque Withdrawal Requested ($400.00)

1 2

Resolved

Its OK to loose but if you win...

Few days ago I try to withdraw 250$ from lucky red casino , but without succeed and they never explaine me a reason why . Anyway ,I have only one account and played by the rules ,

Maybe my IP adrress is issue , becouse I use HOT SPOT connection ( its free and half of my town is connected on hot spot ) , but I its my only option for now .

However , I wonder why they let me to register , deposit , and play many hours ?

What happend if I loose my money ?

Why they wont to answer my mail ?

I dont think its realy fair play .

And last excuse my English , Im much better on Montenegrian language

Dear Radomir,

This automated email is to confirm that your Moneybookers withdrawal request for the amount of $250.00 has been declined and the funds returned to your casino balance.

If you have not already received personal contact from us detailing the reasons for this please do not hesitate to get in touch.

Resolved

Unprofessional support, dont want to pay

Hello. I registered with askgamblers.com on Lucky Red casino and receive nodeposit 50$. I cleared my bonus, and had 250$ on account. Then i deposit 21$ and send all documents to support. About 7-8 days ago. After that, i wait 48 hours, and then everyday type in live chat about my documents. First, they said that cashier will be in office tommorow. Two days. Then they said that does not received my documents. I resend it on all emails. Than every day they told me that 'cashier not in the office, you will be answered tommorow'. And so about 2 days. Yesterday they told that cashier answer me at 6pm, but nobody answer me. Today i ask live support again, and they said that i need to made verification call to verify my documents. They call me and we speak about my account and deposit. Now is the problem:

My english very poor, and there was first time when i speak with real man on english. They ask me did i student, i answer yes and they typed that my account locked due i am full time student. But :

a) i am not full time student

2)i work in periods when i not in university(in university i came only 4 times in the year for few weeks)

I told them it, and they said that i need to send payslip. Here is why i can not do:

1) I working courier (not official job, i just sending newspapers, marketing papers, some items from the internet shops to people). I cant get payslip.

2) In Belarus, official restricted to give people payslips. I should broke the laws and stole it??

They blocked my account, dont pay my winnings. I type reasons, why i cant get payslip. Casino dont want to do anything, and dont want help me with this. This is bad.

I can made photo myself when i am deliver items, etc, i can do all that need, and that is leggal, but i cant take payslip with no ways. Help me please resolve this.

Thank you.

Username at lucky red: RaiD

Here is screenshot of live chat:

http://imageshack.us/photo/my-images/854/135r2136521.jpg/

Resolved

Account closed

I am a danish player who opened an account at Lucky Red casino on the 18.02.2012.

I made a deposit, recieved a bonus which I was lucky enough to play through and I could make a withdrawal of 1.100 dollar.

I send all the needed documentation and by live-chat it was confirmed that I was approved and could make withdrawals.

Howover today on the 27.02.2012 when I would lock into the casino, my account was closed.

I phoned the support team at lucky red, and was told that because there was played from another account than mine, from my IP-adress, they had closed my account. This other account belongs to a family member, who is not registred at my address, and he has opened his account at his own home with his own IP-adress. And he also has been approved by the casino, We just sometimes enjoy playing together.

I find it very strange, that it is not allowed to play at different accounts, from the same IP-adress when thay are not opened in the same household or belongs to the same person or a member of the household, and when we both have been approved at the casino, by sending the requested documentation.

Not ever have I experienced such a behavior from other casinoes I have played in.

I think the problem is, that he also has a withdrawalrequest (won in his own home - not my IP-adress), and I have a withdrawalrequest, and now the casino will not pay out my winnings.

I could understand it, if I had two accounts in the same adress or household, but that is not what this is about.

In lucke reds terms and conditions it states:

14. You are allowed only one active account. Winnings will only be paid to players having one account per household, computer, IP address or business address. If you have more than one account all winnings will be void.

No where does it states that another player can't play from his/hers account from my IP-adress.

We are talking about different accounts, different owners of the accounts and different computers.

So I would like to know if "askgamblers" can help me with this problem.

Resolved

$1,100

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