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I played through a $50 chip absolute nightmare trying to get my $178 winnings after playthrough.
Live chat is not helpful, still don't know when or if I'm going to get my money.
Games cut off after 5 minutes so you have to keep going back and forth, crap casino. Customer support email is a waste of time as live chat. Stay clear, don't deposit. They want your money but you can't have their.
My problem is they said my account isn't verified even thoughI',ve sent all details in. Live chat said on one day they don't do the cashier bit and on another day they do talk to cashier side,which is it? They don't know themselves. Gotta wait another 3 days again until I get an answer. Not by email but by live chat off my own back. Still they are sending me emails to deposit all the time?
I explained I m not until my account has been verified and I can get my winnings by Moneybookers.
No, they say I have to deposit 1st, only thing is why? I've won, I don?t want to be arguing for my own money back and I don't want a 1st deposit bonus. They say i haven't got one but it's there in my cashier bit waiting for me. I?ve asked them to disable it but they deny. It's on....?$*% casino.
Hi papo,
Please read the terms & conditions regarding Lucky Red Casino no deposit bonus here: http://www.askgamblers.com/page/bonus/view/35/lucky-red-casino-no-deposit-bonus#tc
You'll not find a casino where you can withdraw a full amount you won with a free money.
Do not use their free plays! I repeat do not use their free!
I recently won $500 on a $20 free play and was told I was only able to receive $100! What!
How can a company run a business like this? It's not honest I tell you! Anyone else have this problem?
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*sorry for this, I don't know how it happened, so I supply it right now*
Lucky red is casino which is a part of Club World group. This group is nice and high reputable. I registered there for 30$ no deposit from AskGamblers (thx them for no deposit of course, AskGamblers always give us a chance to win some free money :P).
With 30$ I started with Mermaid queen, and hit there bonus ( I think is pretty easy to hit free spins on this slot), and free spins give me about 20- 30$ and I left slot. Then I downloaded T-rex, played there till free spins, and left after it. Then I changed many slots, play till free spins, and my final slot was Enchanted Garden. There I lost all my 70$, unfortunately.
So, some words about Lucky Red. Yes, they had many complaints here, but 90% of complaints is because players doest not read their terms, and then they was denied winnings. If you registered at casino, first you should do before take any free chip or deposit- read their term of use. It will be help you in future, and will help you to save your money.
Also many peoples are named casino cheated because they won from free chip for example 1k$, but max. cashout from no deposit free chip in all Club World Casino is 5x for no depositors, and 10x for depositors. You should know it.
So I think this casino is very reputable, promotions are very good, and they had professional staff. No any bad signs there. I recommend this casino to every gambler, but please, read terms and conditions. It will take only 5-10 minutes, but it very needed to you. Don't fear to ask live chat, if you don't understand something, or if you are not sure in something, they will help you with pleasure, its their work!
Alexmou12, I hope you will have nice May :O