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Lucky Red Casino

Item: Lucky Red Casino
Rating: 1
Author: Irena D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 44 reviews

6.3/10

44 reviews

Complaint Response 23 complaints

2 days avg. 23 complaints

What we like

Instant play, mobile, and download client
24/7 live chat customer support
SSL encryption
Regularly audited by the third party

What we don’t like

Toll Free phone is just for US players
English language only

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Lucky Red Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.luckyredcasino.com

Established

2009

Licences

Curacao Gaming Control Board

Affiliate Program

Affiliate Edge

Languages

English

Casino Type

Download, Instant Play, Mobile, Crypto Casino

Deposit Methods

Payz, MasterCard, Neteller, Visa, Skrill, Bitcoin

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Cheque, Neteller, Payz, Skrill, Bitcoin

Withdrawal Fees

Withdrawal Limit

USD 5,000 per week

Currencies

US dollars

Pending Time

24 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

RTG

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

1 866 513 0857
1866 728 5443
+44-870-166-8801
+44-870-166-8803

FAQ Section

Suggest an edit

Lucky Red Casino is an online casino owned by The Club World Casino Group, and is licensed by the government of Curacao. They offer variety of casino games from the well-known Real Time Gaming software provider. Players can choose to play in download mode, or Instant Play mode or on their mobile devices.

Restricted Countries

For various reasons, Lucky Red Casino is unable to provide gaming services to players in Costa Rica, Israel, France, Netherlands Antilles, Russian Federation, Romania, Hungary, Australia and the United Kingdom (Inclusive of Northern Ireland, Channel Islands and Isle of Man).

Virtual Games

Being a RTG casino, Lucky Red provides games that are designed to deliver the most realistic experience possible. The authentic casino games that they offer can be played for Fun or Real money. Their gaming portfolio includes popular slots such as Aztec Treasure slot, Cleopatra’s Gold, and Crystal Waters, as well as the progressive games such as The Shark slot.

However, if you are a table game fan, you can enjoy rounds of Blackjack, Baccarat, Red Dog, Roulette, Keno and other exciting casino games.

There’s a good offer for all of you who enjoy playing video poker too, with games such as Jacks or Better, Deuces Wild, Pick ‘Em, 7 Stud, and other.

Mobile Gaming

Players can enjoy a selection of games on the go with the Lucky Red Mobile Casino. There is a choice of slots available which include mobile versions of Naughty or Nice, Hen House, Coyote Cash, and Enchanted Garden, as well as Keno and Blackjack. Games are compatible on Smartphones and Tablet devices.

Support

All types of 24/7 Customer Support are active. You can contact them via Live Chat, US Toll Free Number, or e-mail. For any kind of question or concern that you may encounter, you are guaranteed a prompt and personal reply. Customer support at Lucky Red Casino is nothing less than efficient and professional.

In addition, Lucky Red Casino has also a detailed set of answers that cover a plethora possible questions that may arise.

Security and fairness

Lucky Red Casino is committed to protecting your privacy, so that your gaming experience is a pleasant and secure one. They use security connections SSL, certified by Secure Server Certification Authority Verisign to protect any information you give them.

The games are also regularly checked for fairness and randomness by the well-known Kahnawake Gaming Commission. Lucky Red Casino’s payout percentages are also independently reviewed and audited by independent auditors on a monthly basis to ensure accuracy and fair play.

Complaints

Read the complaints other players have left for Lucky Red Casino. Learn more about complaints.

Show all complaints

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Lucky Red Casino - Unreasonable payment stalling, poor customer support

I made a $400 withdrawal request on 2-14, Lucky Red customer service was badfrom the beginning; the rep said since it was a no deposit bonus (it wasn't) I could only withdraw $300. She then realized her error and after first saying I couldn't get a check then realized she was wrong, her excuse was as follows: "Additionally, you can certainly request a check, as I mentioned we were having a busy period and I was not giving as much attention as I would normally do." Not a good start and it didn't get better. I faxed in documents that day, (2-14) theysaid drivers' license and credit card were too dark, and I should photograph to email address. I did that, and was refused again. I resubmitted it they said they were reviewing it, it's now been 2 more days. When I contacted support they said we don't know (they never seem to know anything) and that the cashier was out of the office and would not be back until Monday. Their excuse is always well it takes 2 days to review documents, which not only is excessively long, it's not true, has it's well been over 2 days. I've been in over 20 chat sessions and many emails and phone calls and nothing is getting resolved. I would probably just give up if the payment due was say 30/40$, as it's been so difficult with their stalling. This is too much money, though, so I have spent a lot of time and $6 on faxes trying to collect.

Resolved

$400

Lucky Red Casino - Denied $25K in winnings

Hi, I was denied my winnings and was wondering if you can help resolve them. The casino told me I had used someone else's card and according to term 25 that is fraud. I was told by someone there by I think Michael that as long as I submitted both of our information even though it was my brothers card and I am a co applicant to his account and had his permission to use his card. I submitted both of our information and told them I was a co applicant andd they still said it was fraud and will not give me my winnings. It is my belief that they will not issue my winnings based on the amount which is $25, 091.53. I would really appreciate it if you can help me resolve this issue.

Resolved

Lucky Red Casino Never Paid Me My Winnings!

I deposited money and played at lucky red casino, and won some money. My casino balance was $4,000.11, On October 22, 2015, I submited a withdrawal for $3,991.11 and was charged a $9 process fee, which left my account balance at 0.00 On October 23, 2015, my withdrawal was Authorized, (see attached email proof). On same date October 24, 2015, my withdrawal was Processed, (see attached email proof). Today is October 29, 2015, and i have surprising found that i am unable to log into my LuckyRed Casino account, it has been closed. And i have not received my winnings. I have never been robbed by a casino before since i started playing online years ago, this would be a first. i was recommended to the lucky red casino website via a chat forum. And i wish i never listened to the recommendation. I am perplexed, and waiting for my winnings that i never received from these people.

Unresolved

$3991

Lucky Red Casino robbed me of legitimate winnings

On or around 10/26/15 through 10/27/15, i made multiple deposits into my Lucky Red Casino account. I actually got lucky and hit. My withdrawable balance was $5,056.14 On 10/27/15, I placed a withdrawal for $4,999.00 the maximum that could be paid out to my debit card connected to my casino account, minus the $9.00 processing fee, left a left over withdrawable balance in my account of $48.14 After my $4,999.00 withdrawal was placed I made an additional deposit in my casino account for $41.00 which brang my left over withdrawable balance to roughly $89.14 On 10/28/15 my withdrawal was declined with a lame excuse and my account was closed. Here is the email i received from Lucky Red: Hope all is well. Thank you for sending in the documents too us. We have done our relevant security checks on your account and unfortunately you have not passed these. We do have terms in place which you agree to when you sign up with us and you have broken one of them: 19. Players are permitted only one pending game at any one time. In cases where players have multiple pending games any balance in the account may be forfeited. As this term was broken we have closed your account, refunded the deposits that you made with us and the winnings on the account have voided. Kind Regards, Natasha Cashier The balance left in my account more or less was about $48.14 after my $4,999.00 withdrawal was made. So as per term 19 in pertinent part states: "In cases where players have multiple pending games any balance in the account may be forfeited." The balance left in my account to be forfeited after my $4,999.00 withdrawal was placed is roughly $48.14 + the additional deposit of $41.00 i made after my $4,999.00 withdrawal was placed, leaves a forfeitable balance in my casino account of roughly $89.14 If the casino wants to take a petty $89.14 left over balance in my account , i say go ahead. But the casino using term 19., to rob me of my withdrawal of $4,999.00 is dead wrong. That is not only down right dirty, but unethical, and i am shocked that a casino that is ranked top ten in Askgambler's lineup is operating in this fashion. I am a new player, I feel disrespected and violated. I am requesting that lucky red casino pay me my winnings in the amount of $4,999.00 that they owe me without delay.

Unresolved

$4999

Lucky Red Casino - Bonus not issued

I have been playing all of the club world Casinos for three years on their Mobil sites. I just recently discovered one of their promotions which is titled cashbackbon on certain days for certain Casinos withen their group. It was Monday which is when Luckyred makes this offer. I contacted customer support via telephone at around 10:00 P.M. PDT and asked which casino offered the cash back on mondays, I was told Luckyred. I deposited at lucky Red and lost. When I contacted their support I was told that I had not played on monday, that my deposit was made on Tuesday. Apparently they decided to use a time zone four zones from mine, EDT Which is the east coast of the usa ,I am on the west coast.I told them that I had called and inquired as to which casino to deposit with to utilize this cashbackbon offer. Didn't help, they say it is in the terms but all I have ever had access to is the Mobil site and I sure can not find any terms that I have access to. I requested that they forward a copy to my email and I was ignored. All this after depositing over 1000.00 per month for the last 36 or more months.

Resolved

Lucky Red Casino - Delaying my payment

Its now mark the 7 business day as my payout was promise 3-7 business day for my payout , i have request a payout on august 4 ,2015 and now it is august 13,2015 as of today thursday n still i see no transaction , i was told today i was suppose to recieve my winning through my debit card i use to play, and i spoke to live chat and was told the cashier team is not in until tomorow of august 14 ,2015 and i will receive a email soon but nothing yet , it has been approve and proccess , so whats the hold up, i have no problem before but my winning is bigger now so why now?

Resolved

$2973

Lucky Red Casino - Refusing to pay my winnings

My user id for this casino is < removed >

I have submitted my proper licence mentioning clearly the address and city and i entered the same suburb and city in the verification form.they still told that address is wrong.I am from india.address details how i mentioned i have mailed to cashier in detail.still no reply.my account has been closed.my winning amount 1600$ out of 2000$ is pending.they gave me 393$ thry neteller.now after winning they are putting the blame that my address is not correct,they are telling also that they have received all the docs.

Resolved

Lucky Red Casino - 66 Dollars withdrawal denied

I won 700 dollars at lucky red casino, i did do the bonus requirement and was ready for the withdrawal. A couple of days later i got contacted by the cashier, i was gonna confirm my address and send some pictures of my ID, bank and address. As i have nothing to hide i send all. Days go by they keep written they cant see the document because of bad pixel ( on my computer i see it perfect ). Then a email says they could not confirm my address. My street and town both have a letter Ø in the name, i tried to explain that Ø on danish is the same as OE in english, so my street is Østerbrogade and i write on the account ( because it's english ) Oesterbrogade. And that is the right way to do it. But after that the next email i got was: Unfortunately your withdrawal has been declined and your winnings have been voided as the terms and conditions of the casino were not followed, you did not provide full and accurate details when you created your account. But also one email i got they tried to give me a documents i should hand write and send it to them. I told them i never heard of this or seen any other casino do this, With all my documents confirming who i am, hand written should not be part of this. The next mail they seems to forgot they even asked for this, even that i filled it online and send it. Like they just want to use stuff to delay the account approvel. Hope u can read what i'm saying. My english aint the best :) -Casper Meyer

Resolved

$66

Lucky Red Casino voids my winnings, because i didnt sign up with current phonenumber

Hi, I played at lucky red casino and won around 2300$. When I tried to withdraw I got asked to provide a filled out faxback form along with 2 utility bills and my ID, which I did. After that they asked me to call me for verification purposes, but the number I signed up wasn't my current private home number. In the past I had big problems with online casinos calling me(once i even got called at 2am in the morning!) with bonus offers and things (basically making unauthorized spamcalls), so I used an old mobilenumber of mine. I then gave them my current private number to call me for verification purposes, but instead of a call I got a message stating that my deposit has been returned and all my winnings voided. The reason they give is because I didn't sign up with my current private number and that this violates their terms and conditions. I find this method of voiding winnings very unfair and want my money. I was just trying to protect myself from sales calls, I did nothing wrong and provided all documents they asked from me in the first place. This is why i came here to seek mediation. Thank you

Unresolved

$2300

Don't play at Lucky Red Casino!!!

I signed up to do some online gambling with Lucky Red Casino today and boy was that a mistake! I have already had 2 issues with them in ONE day. First being I was trying to find a bonus code I could use to double my $100 deposit. The man was very helpful in getting me one, however I looked into the details of it and you would literally have to win $5,250 to cash ANY money out. That is unachievable and told the man so where he started to be rude and arrogant about the situation. I had already deposited the $100 so I went ahead and just played it (no bonus). So of course not very long later I have not very much money left because this casino refuses to let you win so while playing 3 card poker I upped my bet to $10 on each slot. I received a winning had to where I would win $40 and low and behold their program freezes up. Mind you it had done these previously when I had a winning hand but it was nothing this big so I called the customer support line where the so called supervisor had me on the phone for 30+ minutes then decided he could do nothing, even though he had seen where the game messed up and was "still in progress". He then informed me that he would have to get with IT and I would be contacted back in a few hours and to not play in the meantime. It is ridiculous when you finally win a hand that they have it rigged to where you don't win. If you are losing everything is great but should you win a big hand then they refuse to give you the money. He went as far as saying it was my computer, it had done this about 3 times previous when I won hands. I believe they have it set up this way and then blame it on the customers computers and refuse to pay out.. Think of all the money they are saving if they do this to everyone who is playing during the day. Places like this should be heavily looked at and fined for their unfair payouts or lack thereof.

Unresolved

Complaint Statistics

Resolved 14

Avg. Amount $ 766

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

6.3/10 ● 44 reviews

Top reviews from our players

AlexMou12

13 years ago

*sorry for this, I don't know how it happened, so I supply it right now*

Lucky red is casino which is a part of Club World group. This group is nice and high reputable. I registered there for 30$ no deposit from AskGamblers (thx them for no deposit of course, AskGamblers always give us a chance to win some free money :P).

With 30$ I started with Mermaid queen, and hit there bonus ( I think is pretty easy to hit free spins on this slot), and free spins give me about 20- 30$ and I left slot. Then I downloaded T-rex, played there till free spins, and left after it. Then I changed many slots, play till free spins, and my final slot was Enchanted Garden. There I lost all my 70$, unfortunately.

So, some words about Lucky Red. Yes, they had many complaints here, but 90% of complaints is because players doest not read their terms, and then they was denied winnings. If you registered at casino, first you should do before take any free chip or deposit- read their term of use. It will be help you in future, and will help you to save your money.
Also many peoples are named casino cheated because they won from free chip for example 1k$, but max. cashout from no deposit free chip in all Club World Casino is 5x for no depositors, and 10x for depositors. You should know it.

So I think this casino is very reputable, promotions are very good, and they had professional staff. No any bad signs there. I recommend this casino to every gambler, but please, read terms and conditions. It will take only 5-10 minutes, but it very needed to you. Don't fear to ask live chat, if you don't understand something, or if you are not sure in something, they will help you with pleasure, its their work!

Alexmou12, I hope you will have nice May :O

gordon

13 years ago

I played through a $50 chip absolute nightmare trying to get my $178 winnings after playthrough.

Live chat is not helpful, still don't know when or if I'm going to get my money.
Games cut off after 5 minutes so you have to keep going back and forth, crap casino. Customer support email is a waste of time as live chat. Stay clear, don't deposit. They want your money but you can't have their.

My problem is they said my account isn't verified even thoughI',ve sent all details in. Live chat said on one day they don't do the cashier bit and on another day they do talk to cashier side,which is it? They don't know themselves. Gotta wait another 3 days again until I get an answer. Not by email but by live chat off my own back. Still they are sending me emails to deposit all the time?

I explained I m not until my account has been verified and I can get my winnings by Moneybookers.
No, they say I have to deposit 1st, only thing is why? I've won, I don?t want to be arguing for my own money back and I don't want a 1st deposit bonus. They say i haven't got one but it's there in my cashier bit waiting for me. I?ve asked them to disable it but they deny. It's on....?$*% casino.

Lucky13

16 years ago

Hi papo,

Please read the terms & conditions regarding Lucky Red Casino no deposit bonus here: http://www.askgamblers.com/page/bonus/view/35/lucky-red-casino-no-deposit-bonus#tc

You'll not find a casino where you can withdraw a full amount you won with a free money.

papo

16 years ago

Do not use their free plays! I repeat do not use their free!
I recently won $500 on a $20 free play and was told I was only able to receive $100! What!
How can a company run a business like this? It's not honest I tell you! Anyone else have this problem?