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Lucky Creek Casino - Bitcoin transaction not credited

RESOLVED
Complaint Info
Disputed casino Lucky Creek Casino
Reason Amount not credited
Amount BTC 0.1679
Posted on March 30, 2018

I made a bitcoin deposit of 0.01679 bitcoin which was never credited to my account. I've contacted live chat who asked for address and then proceeded to tell me the transaction was reversed but failed to give me the address to where the transaction was reversed... also asked me to wait thru the weekend to see if the funds would show back into my bitcoin wallet.

Did not happen. I've contacted my bitcoin wallet but since the transaction was successful and they no longer hold access to these funds they can't do more than confirm the transaction went thru.
I've sent emails to luckycreek complaints and all I received was an initial phone offering bonus match deposit plays and asked to wait thru weekend.. It's been at least ten days I've sent two more emails and no response.
Here's the transaction address and blockchain confirmation.
https:­//b­loc­kch­ain.in­fo/­add­res­s/3­NmL­M9p­PBU­Ke5­F3d­B5Y­mLD­Ho6­PcP­4qVxy6

AskGamblers
Posted on April 4, 2018

This complaint has been reopened as per Lucky Creek Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on April 4, 2018

Dear Susana and Askgamblers 


Thank you for choosing Lucky Creek Casino 


We’d like to apologize for the inconvenience caused regarding your troubles with your Bit Coin deposit at the casino. We take full responsibility and have looked into the matter to ensure this does not occur again in future.


We are pleased to inform you that you’re Lucky Creek Casino account has been credited with $118.74 in cash for the Bit Coin deposit made. 


Thank you for your patience and we look forward to seeing you again at Lucky Creek Casino.


Kind regards


Lucky Creek Casino


suppor­[email protected]­uck­ycr­eek.com


Toll Free: 888 595 5835

AskGamblers
Posted on April 4, 2018

Dear @Susanita82,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on April 5, 2018

Thank you finally. My account has been credited accordingly.

AskGamblers
Posted on April 5, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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