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Lucky Creek Casino - Even if you win, you loose and cannot withdraw

UNRESOLVED
Complaint Info
Disputed casino Lucky Creek Casino
Reason Delayed payment
Amount $ 4500
johng1966 Arkansas
Posted on May 15, 2021

I've been trying for a couple of weeks to get a withdrawal from Lucky Creek Casino. I had initially requested a withdrawal of $200. I got verified through my email, I sent in all the required documentation. I received and email saying all documentation was in good standing. I supplied the required banking information. After sending a few emails and checking my bank account I went back onto Lucky Creeks website only to see that the requested funds had moved from the "Pending" category to back into my account there at Lucky Creek.

So I decided I was going to just play off what was in my account and have my account deactivated. I ended up winning $4500 and some change. I've tried to get on the "Live chat"

At the casino only to have a popup window say they were too busy and for me to leave my information, that someone would contact me. Still no replies to any of the emails since my initial request. I even tried to call and got a recording saying pretty much the same thing, too busy leave your information someone will contact you. I don't think I'm ever going to get my payout. There are no bonus" or promotions attached to my winnings. If you look in the "withdrawal" screen it shows "available to withdraw $4500 and whatever". I'm not sure what to do at this point. I'd really like to have my winnings.

johng1966 Arkansas
Posted on May 18, 2021

Here's an update. I finally got all the hoops jumped through. Set it up to withdraw $4500 to my bank. Everyone agreed. Now they say I'm only entitled to $1000. From $4500, I have screenshots of everything, to $1000. These people are THIEVES! Do NOT give them any of your money, they are THIEVES! We'll see if I even get the $1000. I'll keep this updated.

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