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Lucky Creek Casino - Going on and on in payment circles

UNRESOLVED
Complaint Info
Disputed casino Lucky Creek Casino
Reason Delayed payment
Amount $ 1000
Posted on May 18, 2020

Ive been gambling online for about 18 years and I usually can tell when im gonna get the run around with a withdrawal, but lucky creek really surprised me. I have no problem waiting for my $1000 bitcoin withdrawal. However after speaking with live chat after my bitcoin withdrawal should have arrived in my bitcoin wallet but didn't arrive, I contacted them. Ted said it was processed and paid on 05/05/20 and to give it until the following Monday 05/11/20 and if it doesn't arrive then he would have it expedited. Monday comes and it doesn.t arrive. I contact chat again and Larry said that I didn't make my withdrawal until 05/05/20 and with the 48 hour wait time it was processed on 05/07/20 so they are in line within the 5 business day withdrawal time. I said no i made my withdrawal on05/02/20 and gave him the ref number 790430. This is where it got really suspicious that im going in circles with them. when one says one thing and another says something else. Larry said I should receive it on Tuesday the 12 th. It didnt come and so I contacted them again and Fiona said she expedited it. Ive tried calling, Ive tried emailing the finance dept. and the only people i can contact at certain times is live chat. I'm just afraid they sent it to the wrong bitcoin address or something, or they are just intentionally delaying it. Below is my actual statement from the cashier. I took a bonus with a max $1000. I cashed out $1500 and you can see where they removed the $500 which is correct. Thank you
5/2/2020 2:53 AM 8825497 Deposit PowerCashBitCoin payment Completed $21.47
5/2/2020 2:53 AM 21530788 Bonus Purchase Bonus claimed 5/2/2020 2:53:30 AM Awarded $80.94
5/2/2020 4:57 AM 790430 Withdrawal Payment by Bitcoin Processed ($1,500.00)
5/4/2020 9:26 AM 11656 Admin Correction (Withdrawal: 790430) Completed ($500.00)

Posted on May 20, 2020

I logged into my lucky creek account today and the $1500 withdrawal amount was put back into my cash account. I withdrew it again. Maybe they figured out what went wrong and ill get it this time. Ill keep updating as they change.

Posted on May 20, 2020

I just spoke to Steven from live chat and I asked him what went wrong and he said the bitcoin withdrawal failed for some reason, It was probably a typo or didn't copy the address all the way. any how he said he would escalate it for me. Things seem to moving in the right direction so far. Thanks AskGamblers. hopefully ill get the money in my bitcoin account soon. Ill let you know if and when I do.

Posted on May 22, 2020

Here is the update. 48 business hrs is in their terms after withdrawal to process it, 48 hrs was up at 3:48 this morning their time. I just checked and it hasn't processed yet. Support said the next processing date is Monday. Instead of being escalated as they said its taking longer. I think they are playing with me at this point.

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