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Going on and on in payment circles


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By tking1
6 years ago
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Ive been gambling online for about 18 years and I usually can tell when im gonna get the run around with a withdrawal, but lucky creek really surprised me. I have no problem waiting for my $1000 bitcoin withdrawal. However after speaking with live chat after my bitcoin withdrawal should have arrived in my bitcoin wallet but didn't arrive, I contacted them. Ted said it was processed and paid on 05/05/20 and to give it until the following Monday 05/11/20 and if it doesn't arrive then he would have it expedited. Monday comes and it doesn.t arrive. I contact chat again and Larry said that I didn't make my withdrawal until 05/05/20 and with the 48 hour wait time it was processed on 05/07/20 so they are in line within the 5 business day withdrawal time. I said no i made my withdrawal on05/02/20 and gave him the ref number 790430. This is where it got really suspicious that im going in circles with them. when one says one thing and another says something else. Larry said I should receive it on Tuesday the 12 th. It didnt come and so I contacted them again and Fiona said she expedited it. Ive tried calling, Ive tried emailing the finance dept. and the only people i can contact at certain times is live chat. I'm just afraid they sent it to the wrong bitcoin address or something, or they are just intentionally delaying it. Below is my actual statement from the cashier. I took a bonus with a max $1000. I cashed out $1500 and you can see where they removed the $500 which is correct. Thank you
5/2/2020 2:53 AM 8825497 Deposit PowerCashBitCoin payment Completed $21.47
5/2/2020 2:53 AM 21530788 Bonus Purchase Bonus claimed 5/2/2020 2:53:30 AM Awarded $80.94
5/2/2020 4:57 AM 790430 Withdrawal Payment by Bitcoin Processed ($1,500.00)
5/4/2020 9:26 AM 11656 Admin Correction (Withdrawal: 790430) Completed ($500.00)
Disputed Casino Lucky Creek Casino
Amount $1000

Discussion

User name loyalty-level-2
Here is the update. 48 business hrs is in their terms after withdrawal to process it, 48 hrs was up at 3:48 this morning their time. I just checked and it hasn't processed yet. Support said the next processing date is Monday. Instead of being escalated as they said its taking longer. I think they are playing with me at this point.
User name loyalty-level-2
I just spoke to Steven from live chat and I asked him what went wrong and he said the bitcoin withdrawal failed for some reason, It was probably a typo or didn't copy the address all the way. any how he said he would escalate it for me. Things seem to moving in the right direction so far. Thanks AskGamblers. hopefully ill get the money in my bitcoin account soon. Ill let you know if and when I do.
User name loyalty-level-2
I logged into my lucky creek account today and the $1500 withdrawal amount was put back into my cash account. I withdrew it again. Maybe they figured out what went wrong and ill get it this time. Ill keep updating as they change.

Lucky Creek Casino Complaint Stats

Resolved 5 / 29
Avg. Amount $2,095
Avg. Complaint Duration 6 days
Avg. Response Time 4 days

Lucky Creek Casino Complaints

See all complaints for this casino
Withdrawal not received and not getting any straight answers

On 8/14 I made three withdrawal requests each totaling $10,000 for a total of $30,000. I received email confirmations for each of the withdrawals. On 8/15 I made two reversals, one for $1,000 and the second for $2,500. On 8/16 I made a third and final reversal for $1,500. Following that my statement was updated with three withdrawals in the amount of $9,000, $8,500, and $7,500 for a total of $25,000.

I had completed the verification information and provided all the information needed for wire transfers. On 8/22 I received a wire transfer from a BofA bank account with no references that would associate it to Lucky Creek for the amount of $1,460. Since I have never received a wire transfer for anything before, I assume it's from them, but the amount has no relation to any of the three withdrawals. Giving the benefit of the doubt I waited till 8/25 to contact them having not gotten to remainer of the funds and no emails explaining what that money that was wired to my account was for and it was reflected nowhere on my statement on the site.

I have chatted with support 5 times now and every time they tell me something different. In the first chat on 8/25, I was told that the finance department had reversed the withdrawals and was told there was nothing I could do about it. The operator could not give me a clear reason and provided no account of why I had received a wire for a random amount of money. When pressed to speak with someone in the finance department to get clarification I was told they do not speak with players but would give me the same answer. On 8/28 I contacted support again to find out what is the status of the remaining $23,540.00 that is due to me. After a long wait operator Shanley came back and told me they are still awaiting feedback regarding my query. Then they tell me that once they have the detailed feedback, they will revert back to me or leave clear communications should they not be on shift.

They then ask for my patience regarding the matter till they have received the feedback. 8/30 still have received no response to emails or any information at all I contact support again. This time I get Jason. I informed them that I have not gotten any response from my emails and that I am still waiting on information on the account for $23,540.00 that is due to me. Jason informs me "You should get the winnings reflected on your account by the end of the week" They then state "Congratulations! 9/1

The end of the week has arrived and no wires have been received in my account I contacted support again and this time its Kerry. I stated its the end of the week that no wire was received in my account and I still have received no response to emails. I restate the amount that is due to me. Kerry asks me to hold while they look through my account. After a good 10 min wait a new operator logs in Madison who states "It seems feedback has not yet been received" I reiterated that according to my conversation on 9/3, I was to have received the funds by today. Madison says "I am not sure why you were told that" and "We need to wait for financing to advise on how to move forward" then states "I do apologize for the delays. I asked when I expected this feedback and Madison stated "We can have feedback Monday at the latest". 9/4 Monday. I go to log into my account to see what the feedback was today as promised and to my surprise, my account is now suspended. I got support and when I questioned this there was just no response.

This is no small amount of money and mind you while I was originally waiting on my wire transfers, I continued to deposit money and play all on the premise that I was to be receiving $25,000 that I had won fairly. I of course would never have continued to give them money if they had informed me that they really were not going to be sending me my winnings as requested.

This is the part that really amounts to nothing more than fraud. I Luckily screenshot all conversations and all my statements as they don't have a way for you to download them in hopes of a speedy resolution to this.

Status solved Resolved
$1,500