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Lucky Creek Casino - No payout, no communication

UNRESOLVED
Complaint Info
Disputed casino Lucky Creek Casino
Reason Delayed payment
Amount € 730
PittyJoan Canada
Posted on January 18, 2021

Hello I deposited on Lucky Creek casino on the 07 January this year. I played and won EUR 730.

I requested a withdrawal and received a generic email from them saying to send in documents. I replied to that email and attached the documents.

Since then I have sent them 3 different emails and they have not responded to none of them. I went on chat yesterday (15th) and after waiting o be connected to an operator I was disconnected and asked to leave a message.

I don't know what else I can do to get in touch with them and reclaim my winnings, can you please help me?

PittyJoan Canada
Posted on January 21, 2021

Hello Lucky Creek Casino

Please just tell me what more you need for my withdrawal. Please just communicate with me

PittyJoan Canada
Posted on January 25, 2021

Hello Lucky Creek, you've ignored my emails, ignored my attempts to go on live chat with you and now you are ignoring a public complaint... What type of operation are you running?

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