Ag Awards

Lucky Creek Casino - No response whatsoever

Complaint Info
Disputed casino Lucky Creek Casino
Reason Verification issues
Amount $ 1000
Posted on December 2, 2019

On 11/7/2018, I sent in verification documents and didn’t hear back, but I did not think anything of it. I just made a withdrawal 11/24/19. When I received the automated email, I replied and asked about my verification documents. I contacted customer service through chat on 11/27 and I was told my withdrawal would be processed the next day. I reached out through chat on 11/28 and was told I was missing verification documents. I had already sent them? I resent them and still haven’t heard anything. Any email I send, I get no reply. I’m so confused.

Posted on December 2, 2019

Dear @Icansing00,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on December 2, 2019

I dont know how to edit it. The withdrawal amount $1000.

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