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Blacklisted

Lotus Asia Casino is a brand operated under the Genesys Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Lotus Asia Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 22 Reviews
5.6/10
22 Reviews
Complaint Response 3 Complaints
2 days avg. 3 Complaints
What we like
  • Instant play and mobile casino
  • 24/7 support through live chat
  • High level of protection of users' data
  • Certified fair by iTech Labs
  • Certified fair by iTech Labs
What we don’t like
  • No live casino
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Lotus Asia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.lotusasiacasino.com
Established
2011
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Lotus Asia Casino is an online casino with a mysterious theme straight out of the Asian tropics. The casino is powered by Saucify (BetOnSoft), Genii, Betsoft and Rival, platforms that offer a solid variety of slots, table and video poker games. The casino is licensed by and operated in line with regulations of the Government of Curacao.

Restricted Countries

Due to regulations, the casino does not except players from certain countries, including but not limited to Curacao, Estonia, France, Hungary. Italy Spain, Sweden or Switzerland. The full list of restricted countries can be found in the 'more casino details' section.

Mobile Gaming

Each game featured on Lotus Asia Casino can be played on any mobile device, including smartphones and tablets. There is no need to download any additional software as the casino runs smoothly on a range of mobile devices.

Security and Fairness

Lotus Asia Casino meets high standards for player security. When you sign up at the casino and make a deposit, all of your personal and financial information is safeguarded with 128-bit SSL encryption. Lotus Asia Casino features a seal from VeriSign, one of the most prominent security firms in the world, to validate this level of protection.

In order to show their players that they offer a fair game, Lotus Asia Casino hires iTech Labs to conduct an independent audit of their games, ensuring that games are running according to random number generator.

StallCation

Complaints

Read the complaints other players have left for Lotus Asia Casino. Learn more about complaints.

Show all complaints
Lotus Asia Casino sent me an unusable check
I made a withdrawal from Lotus Asia Casino on April 19th. All documentation for verification UPDATES (been playing there for a bit) were submitted by Monday. I was told the payout was issued on April 23rd. I waited and waited. I questioned them for a tracking number because it had been a long time. I finally received an email on May 4th, providing a tracking number and an apology because they had JUST then sent out the payment via check to me on that day. I had to withdraw using a check because the only other option was payment to a Visa card, which I do not use (I have prepaid or MasterCard). I got the check on May 8th and deposited it into my checking account. The bank rejected the check stating it was fraudulent. I'm not sure if it was the bank or the casino but I have cashed in overseas checks with that bank before (with other casinos) and no issue. I contacted Lotus Asia Monday and talked to Jeremy. He told me someone would call me the next day. No one called. I called back and talked to Lisa. She told me they would put a stop payment on the check and asked for the check itself to be in my hands and be torn into. I had to go to the bank and get the check itself (NOT easy) and tore it into and sent that picture. I was told then that the canceled check usually takes one to five days to be resolved but with the photo of the check, it would be expedited. Every day since, I've gotten nothing but excuses. They have received no word on if the check has been canceled. They won't issue my payout (to my MasterCard that they agreed to do, after all this) until this canceled check thing has been resolved. They asked me for my FULL MasterCard details so they could send the money to the card. That was super uncomfortable. It is now Friday (May 15th) and no end in sight! I will enclose their emails to me, and my pictures. Please help! I believe they are stalling and may not even be trying to pay me! The payout they owe me is $1869.
staus Unresolved
$1869
Lotus Asia Casino - Account closure due to term not mentioned in T&C and confiscated deposit
I have been playing in Lotus group casinos without problems for more than a year (first deposit 11 May 2013) until 11 August 2014 when they have excluded me from all 3 of their casinos (Lotus Asia, Black Lotus, Fone Casino). I was trying to find reason why and answers through email communication for a week with a support stuff, but that was bad idea. They were not giving me answers, ignoring my questions and proves, lying about my last deposit and refused to refund me, and finally stopped responding at all. So I am forced to make a public claim, at least to warn other players on their unprofessional, unfair and corrupt behavior.

So let's start from beginning. Their official explanation for my exclusion is "high bonus ratio". And they pointed me to their bonus terms, as I apparently broke their bonus terms.
First and most important thing - there is no mention of phrase "bonus ratio", neither in their general nor in their bonus terms and conditions (last check today 21 August). So player doesn't know about it until is notified from them. And when is notified, like in my case, then it's too late. Excluding player due to "high bonus ratio", the term not mentioned in terms and conditions and for which player doesn't know, is very unfair and unprofessional.

Of course, I have tried everything to understand that reason for exclusion, "high bonus ratio". So I have sent them 8 emails trying to find answers on following questions:
- What is the bonus ratio formula, i.e. how the bonus ratio is calculated?
- What is mine exact bonus ratio?
- What is the limit number in percentage when the bonus ratio becomes (too) high?
- What is my total amount of used bonus and total amount of real cash won playing bonus?

Of a 3 persons of their stuff for email support, no one has not answered me on any of my above questions, they have totally ignored me. Partially helpful was chat operator whom I contacted immediately after the exclusion, who said that my bonus ratio is 254.61% and the bonus ratio is bonuses claimed over deposits. However that means nothing without confirmation of a support stuff, like they didn't want to confirm that.

And now comes interesting part. Obviously the bonus ratio, according to chat operator's words, is somehow related to total deposit amount. I have stated several times in emails to them that I have made 18 deposits to Lotus group casinos (Black Lotus, Lotus Asia, Fone casino) with a total amount of $370. Indeed total deposit amount is related to bonus ratio, and that's why one of their support has reviewed my account regarding my deposits, and stated that my total deposit amount is $240 !

It is hard to believe - they cannot do a simple thing of correctly summarizing my deposits. They have missed for more than 50%, as my total deposit amount is $370. After that I have sent them all my transactions details of deposits from my Skrill and EcoPayz accounts and 1 about my Credit card deposit. They have received those transactions details and didn't do anything regarding that.

So, as they have wrong info about my total deposit amount which is actually higher for more then 50%, they have wrong info about my "bonus ratio" which is actually much lower. Because they are related - it's simply matter of a math. They didn't want to tell me exact formula how the bonus ratio is calculated, but if we use chat operator's words about it, it is something like this: total bonus used / total deposits made = bonus ratio.

I suppose they have intentionally presented much lower total deposit amount to justify "high bonus ratio" and reason for my exclusion.

Now something about bonuses, for which they didn't want to tell me anything about. I don't know how much is total amount of my used bonuses (don't have access to account anymore so I cannot calculate them). If we use above formula for bonus ratio and my actual total deposit of $370, it appears that my total of used bonuses is about $940. No way that is so high - because I have used only 1st welcome bonus for deposit match offer, and all my 17 subsequent deposit were without any bonus attached. So are left free bonus codes and free tournaments won, and my estimate of total bonus used is about $500.

Of all that bonuses, now I remember that I have actually won (i.e. made bonus play-through for cash-out) only ONE free bonus for cash-out of about $200. ALL my others bonuses were lost. So I have deposited $370 and made cash-out of about $200 of one free bonus.

And finally the ugly part of this story. I have made my last deposit of $20 on 9 August and immediately put that money in their 2 Manic Monday tournaments (blackjack and slots, with buy-in of $10 each) which took place 11-12 August. I have been regular player in their real money tournaments and made most of my cash-outs winning top positions in them.
But as I mentioned on start, I was excluded on 11 August so I couldn't play them. That's why I have asked them for a refund of my last deposit.

I couldn't believe their support member T.B. answered that I have played video poker with my last deposit and that's why they cannot refund me. It is simply a lie, I didn't played video poker but joined tournaments. I have tried to explain him several times but nothing. He could easily check if I joined these tournaments or not - but obviously doesn't want to.

Unfortunately due to my exclusion I wasn't able to take screenshot of my position on leader-board in 2 Monic Monday tournaments held 11-12 August. But there are other players playing same tournaments, and they could see my nick "nex" on leader-board - with starting credits untouched due to exclusion.

So apparently reputable casino is lying to save $20. What to say about it?

To conclude this complaint - they owe me a reason for unfair exclusion and they owe me $20 of my last unused deposit left after exclusion. I will not accept their totally arbitrary reason which is "high bonus ratio". Especially because:
- that phrase is not even mentioned in their terms and conditions
- they didn't provide me any explanation about it, neither some info or warning prior the exclusion, nor after that, despite my numerous questions about it
- I have won only one free bonus of about $200 so there is no way I have abused their bonus system
- they have wrong info ($240) about my total deposit amount, which is related to bonus ratio, and didn't do anything when I have sent them proves of my correct total deposit amount ($370) - for that reason I will send those proves (transactions details of all my deposits) to Askgamblers

I hope at least that my experience will help other players who play in their casinos - beware of their unmentioned and arbitrary term "bonus ratio".
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 843
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
5.6/10 22 reviews

Top reviews from our players

Being a casino lover, I must say that Lotus Asia Casino is a reliable casino. I did not face any kind of problem while playing Lotus Asia Casino online games. Really got impressed by the quality of the software and huge variety of games.

The customer support team was very supportive. The service is quick and excellent. The professionals verified all my documents in short span of time.

Clearly a very professional casino and I never had any kind of problem with Lotus Asia Casino.

All the games have good payout percentage. They offer great bonuses and promotions. $1000 is the welcome bonus offered. This is the one thing that I really liked about this casino. Normally you do not get bonuses like this.

The payment options are numerous. However, only one thing disappointed me and that is no phone support for players outside of Australia, Canada, Hong Kong, India, and the USA is available.

But overall I would say it is a safest online casino. I would suggest you guys to try this casino.

Lotus Asia Rocks! I made my first deposit yesterday and got a huge bonus! And then I got more free spins today! You guys are great .Thanks again.

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