Ag Awards

Lotus Asia Casino - Delayed Withdrawal

Complaint Info
Disputed casino Lotus Asia Casino
Reason Delayed payment
Amount $ 660
chikiwiki United States Message
Posted on July 22, 2014

I requested a withdrawal of $379.71 on July 26, 2013, and after sending in my documents and having my account verified, I received an email that the withdrawal of $372.71 (less the $7.00 processing fee) had been approved and processed on August 5, 2013. I then received an email on August 12, 2013 that my withdrawal has been delayed by 3 - 4 days due to a communication error between processors.

I also requested a withdrawal from their sister casino, Black Lotus, for $288.47 on July 31, 2013, and received the same email notifications on August 5 and on August 12 as above.

I suppose I will need to wait until August 19, 2013 to check my account to see what happened.....but I have been depositing more since I received the approval thinking that I was getting some back soon.

Posted on August 14, 2013

Dear chikiwiki,

Thanks for contacting Lotus Players Club through this forum. After receiving the documents from you and internal audit, the payment was submitted for processing on August 5th. Furthermore, we incurred rare unforeseen delays of 3 to 4 days and contacted all affected players informing of this after the submission. We regret this inconvenience greatly and are still within 5 to 7 business days for the players to receive the funds after submission to our merchant processor. However, please do contact us if your grievance remains unresolved by coming Friday. Thanks for playing at Lotus and apologies for the delay.



chikiwiki United States Message
Posted on August 15, 2013

Well.....I checked my bank account last night - and WOW! The $$$$ (for both withdrawal requests) was deposited into my account!! I was so excited as this was my VERY FIRST withdrawal...thank you Lotus Asia and Ask Gamblers....

Posted on August 16, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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