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Blacklisted

Lotus Asia Casino is a brand operated under the Genesys Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Lotus Asia Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 22 Reviews
5.6/10
22 Reviews
Complaint Response 3 Complaints
2 days avg. 3 Complaints
What we like
  • Instant play and mobile casino
  • 24/7 support through live chat
  • High level of protection of users' data
  • Certified fair by iTech Labs
  • Certified fair by iTech Labs
What we don’t like
  • No live casino
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Lotus Asia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.lotusasiacasino.com
Established
2011
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Lotus Asia Casino is an online casino with a mysterious theme straight out of the Asian tropics. The casino is powered by Saucify (BetOnSoft), Genii, Betsoft and Rival, platforms that offer a solid variety of slots, table and video poker games. The casino is licensed by and operated in line with regulations of the Government of Curacao.

Restricted Countries

Due to regulations, the casino does not except players from certain countries, including but not limited to Curacao, Estonia, France, Hungary. Italy Spain, Sweden or Switzerland. The full list of restricted countries can be found in the 'more casino details' section.

Mobile Gaming

Each game featured on Lotus Asia Casino can be played on any mobile device, including smartphones and tablets. There is no need to download any additional software as the casino runs smoothly on a range of mobile devices.

Security and Fairness

Lotus Asia Casino meets high standards for player security. When you sign up at the casino and make a deposit, all of your personal and financial information is safeguarded with 128-bit SSL encryption. Lotus Asia Casino features a seal from VeriSign, one of the most prominent security firms in the world, to validate this level of protection.

In order to show their players that they offer a fair game, Lotus Asia Casino hires iTech Labs to conduct an independent audit of their games, ensuring that games are running according to random number generator.

StallCation

Complaints

Read the complaints other players have left for Lotus Asia Casino. Learn more about complaints.

Show all complaints
Lotus Asia Casino sent me an unusable check
I made a withdrawal from Lotus Asia Casino on April 19th. All documentation for verification UPDATES (been playing there for a bit) were submitted by Monday. I was told the payout was issued on April 23rd. I waited and waited. I questioned them for a tracking number because it had been a long time. I finally received an email on May 4th, providing a tracking number and an apology because they had JUST then sent out the payment via check to me on that day. I had to withdraw using a check because the only other option was payment to a Visa card, which I do not use (I have prepaid or MasterCard). I got the check on May 8th and deposited it into my checking account. The bank rejected the check stating it was fraudulent. I'm not sure if it was the bank or the casino but I have cashed in overseas checks with that bank before (with other casinos) and no issue. I contacted Lotus Asia Monday and talked to Jeremy. He told me someone would call me the next day. No one called. I called back and talked to Lisa. She told me they would put a stop payment on the check and asked for the check itself to be in my hands and be torn into. I had to go to the bank and get the check itself (NOT easy) and tore it into and sent that picture. I was told then that the canceled check usually takes one to five days to be resolved but with the photo of the check, it would be expedited. Every day since, I've gotten nothing but excuses. They have received no word on if the check has been canceled. They won't issue my payout (to my MasterCard that they agreed to do, after all this) until this canceled check thing has been resolved. They asked me for my FULL MasterCard details so they could send the money to the card. That was super uncomfortable. It is now Friday (May 15th) and no end in sight! I will enclose their emails to me, and my pictures. Please help! I believe they are stalling and may not even be trying to pay me! The payout they owe me is $1869.
staus Unresolved
$1869
Lotus Asia Casino - Account closure due to term not mentioned in T&C and confiscated deposit
I have been playing in Lotus group casinos without problems for more than a year (first deposit 11 May 2013) until 11 August 2014 when they have excluded me from all 3 of their casinos (Lotus Asia, Black Lotus, Fone Casino). I was trying to find reason why and answers through email communication for a week with a support stuff, but that was bad idea. They were not giving me answers, ignoring my questions and proves, lying about my last deposit and refused to refund me, and finally stopped responding at all. So I am forced to make a public claim, at least to warn other players on their unprofessional, unfair and corrupt behavior.

So let's start from beginning. Their official explanation for my exclusion is "high bonus ratio". And they pointed me to their bonus terms, as I apparently broke their bonus terms.
First and most important thing - there is no mention of phrase "bonus ratio", neither in their general nor in their bonus terms and conditions (last check today 21 August). So player doesn't know about it until is notified from them. And when is notified, like in my case, then it's too late. Excluding player due to "high bonus ratio", the term not mentioned in terms and conditions and for which player doesn't know, is very unfair and unprofessional.

Of course, I have tried everything to understand that reason for exclusion, "high bonus ratio". So I have sent them 8 emails trying to find answers on following questions:
- What is the bonus ratio formula, i.e. how the bonus ratio is calculated?
- What is mine exact bonus ratio?
- What is the limit number in percentage when the bonus ratio becomes (too) high?
- What is my total amount of used bonus and total amount of real cash won playing bonus?

Of a 3 persons of their stuff for email support, no one has not answered me on any of my above questions, they have totally ignored me. Partially helpful was chat operator whom I contacted immediately after the exclusion, who said that my bonus ratio is 254.61% and the bonus ratio is bonuses claimed over deposits. However that means nothing without confirmation of a support stuff, like they didn't want to confirm that.

And now comes interesting part. Obviously the bonus ratio, according to chat operator's words, is somehow related to total deposit amount. I have stated several times in emails to them that I have made 18 deposits to Lotus group casinos (Black Lotus, Lotus Asia, Fone casino) with a total amount of $370. Indeed total deposit amount is related to bonus ratio, and that's why one of their support has reviewed my account regarding my deposits, and stated that my total deposit amount is $240 !

It is hard to believe - they cannot do a simple thing of correctly summarizing my deposits. They have missed for more than 50%, as my total deposit amount is $370. After that I have sent them all my transactions details of deposits from my Skrill and EcoPayz accounts and 1 about my Credit card deposit. They have received those transactions details and didn't do anything regarding that.

So, as they have wrong info about my total deposit amount which is actually higher for more then 50%, they have wrong info about my "bonus ratio" which is actually much lower. Because they are related - it's simply matter of a math. They didn't want to tell me exact formula how the bonus ratio is calculated, but if we use chat operator's words about it, it is something like this: total bonus used / total deposits made = bonus ratio.

I suppose they have intentionally presented much lower total deposit amount to justify "high bonus ratio" and reason for my exclusion.

Now something about bonuses, for which they didn't want to tell me anything about. I don't know how much is total amount of my used bonuses (don't have access to account anymore so I cannot calculate them). If we use above formula for bonus ratio and my actual total deposit of $370, it appears that my total of used bonuses is about $940. No way that is so high - because I have used only 1st welcome bonus for deposit match offer, and all my 17 subsequent deposit were without any bonus attached. So are left free bonus codes and free tournaments won, and my estimate of total bonus used is about $500.

Of all that bonuses, now I remember that I have actually won (i.e. made bonus play-through for cash-out) only ONE free bonus for cash-out of about $200. ALL my others bonuses were lost. So I have deposited $370 and made cash-out of about $200 of one free bonus.

And finally the ugly part of this story. I have made my last deposit of $20 on 9 August and immediately put that money in their 2 Manic Monday tournaments (blackjack and slots, with buy-in of $10 each) which took place 11-12 August. I have been regular player in their real money tournaments and made most of my cash-outs winning top positions in them.
But as I mentioned on start, I was excluded on 11 August so I couldn't play them. That's why I have asked them for a refund of my last deposit.

I couldn't believe their support member T.B. answered that I have played video poker with my last deposit and that's why they cannot refund me. It is simply a lie, I didn't played video poker but joined tournaments. I have tried to explain him several times but nothing. He could easily check if I joined these tournaments or not - but obviously doesn't want to.

Unfortunately due to my exclusion I wasn't able to take screenshot of my position on leader-board in 2 Monic Monday tournaments held 11-12 August. But there are other players playing same tournaments, and they could see my nick "nex" on leader-board - with starting credits untouched due to exclusion.

So apparently reputable casino is lying to save $20. What to say about it?

To conclude this complaint - they owe me a reason for unfair exclusion and they owe me $20 of my last unused deposit left after exclusion. I will not accept their totally arbitrary reason which is "high bonus ratio". Especially because:
- that phrase is not even mentioned in their terms and conditions
- they didn't provide me any explanation about it, neither some info or warning prior the exclusion, nor after that, despite my numerous questions about it
- I have won only one free bonus of about $200 so there is no way I have abused their bonus system
- they have wrong info ($240) about my total deposit amount, which is related to bonus ratio, and didn't do anything when I have sent them proves of my correct total deposit amount ($370) - for that reason I will send those proves (transactions details of all my deposits) to Askgamblers

I hope at least that my experience will help other players who play in their casinos - beware of their unmentioned and arbitrary term "bonus ratio".
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 843
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
5.6/10 22 reviews

Top reviews from our players

Lotus Asia has been around for a long time and it has earned this kind of score. They are nearly perfect with the experience that they accrued but with a catalogue of games and a slew of payment options including Bitcoin, that is a strong platform.

Live casino games are a big missing piece for this casino. Lotus Asia is promising but they have to iron out some issues including the lack of long-term support staff. I also hope that bonuses can be fleshed out more because some are unclear.

Its a great website with a nice layout and a lot of games to play with good bonuses that keep you on your feet and there alto of games to play its really nice it even has free dollars to play with once u register

Dislike is that support isn't 24/7 it says that u go in live chat u wait for 1 hour and they tell u there bsy all the time this is happening which came to my moment to close my account, but when I tried to close my account 1 of the agents when I asked here I would like to close my account she told me if I dislike there casino.
I said no and she closed chat after all that hours of me waiting she just closes it on me without me knowing if I can close my account or not

Lotus Asia Casino offered to me, in my registered mail address, on my personal name no deposit bonus – free 15. with code provided I followed instructions and:
- enter given code
- casino accepted
- started to play, everything seems normal, as usual
- win 120 eur after wagering was done
- 15 free bonus reduced
- 105 for withdrawal, and then show started...

They voided my winnings and refused to pay because my country of residence!?
If it is stated in t&c, why they sent offer, accept code, allowed me to play etc...??
Country of residence wasn't secret, it is entered during registration procedure.

There are two type of casinos:
1. Trustable and fair play - pay to winners
2. All other casinos - looking around for any reason not to pay

If something changed, I will share that info, but in the meantime, think about what kind of feeling is "WINNINGS VOIDED", and decide where you want to put your money and play.

A few days ago I was looking through online casinos and Lotus Asia caught my eyes, I've heard lots of good things about this casino and I haven't played in many BetOnSoft casinos, so I decided to give it a try.

They had a few interesting promotions, but the one I liked was to deposit 50$ or more and get 25 free spins on NY tails slot. I'd rather take free spins than bonus money, I find it more exciting. I decided to contact the live support, to ask about the wagering requirements for the free spins. I was a little disappointed at the live chat, I wrote my questions and suddenly a log came up that I do not have a chat session and that I need to wait for another customer service person. I waited for 15 minutes and then a log appeared, saying that all the employees are busy and I should send an email. I sent them an email and in the meantime, played in another casino, and got an answer from Lotus help service only the next day.

The wagering for the free spins was 45 x winnings, I was ok with it and deposit 50$.
So of course I started with my free spins. The slot was descent but I wasn't very pleased by it. 25 free spins gave me 30$ winnings and I carried on with Legends of Avalon slot. I like this slot because there are free spins features and wild symbols, so hoping to get them, I played it for about twenty minutes. Well sadly I lost more than won so I went to Diamond Dare slot. It caught my eyes because of the name itself and the look of it. I really liked the game. After half an hour of playing, I had bounced my balance to 110 $. When I started to get less lucky, I decided to take a look at their table games. Unfortunately they do not have traditional casino holdem ( I do not like jacks and better, aces and faces etc) so I just spent my time at their black jack table. I placed 2$ bets and after less than half an hour had lost about 40$. So at last I played Rise of Spartans and Max Cash slots and that's where I had to stop because my balance reached 0.

Overall, Lotus Asia is a good casino with nice games and good bonuses. But for me there was something missing like live dealer games or my favorite table game casino holdem, help from the live chat was very slow and I didn't like the games that much to make another deposit there.

Lotus Asia Casino is comparatively new casino launched around 2- 3 years ago but they picked gaming market very quickly with excellent player support and explosive bonus offers. Never read any negative comment about the casino.

I joined Lotus Asia Casino and decided to contact support team first for best possible bonus offer. I had long conversation with Kayle and he offered 100% Match Bonus up to $200 with my very first deposit. I deposited $30 to try Lotus Asia Casino & asked Kayle to credit Match Bonus to my account. It took few seconds and another $30 was in my account. He was so professional to deal with player. I also get extra 25 Free Spins after successful verification of credit card.

There are many options to play at Lotus Asia Casino. For example, you may download gaming software to your laptop (Windows or MAC), alternatively you may also play instantly with “Instant Play” option. Mobile based gaming is also available but I found less variation in context of number of available games in Mobile Version. Btw I had decided to use instant play option to try the casino.

Gaming software was same as other BetOnSoft based casino operators with the exception of background image & entry screen which attracted me a lot. I found all games were well-categorized in 5 sections named Classic Slots, Video Slots, Table Games, Video Poker and Other Games. There was decent amount of games under every section. As I’m video slot lower so I decided to play “Rise of Spartans” video slot. They allowed me to play with up to 0.25 coin, 5 coins & 15 lines. I started betting from 30 coins and ended it with 75 coins. There was a time when I had made around $450 with my $60 but later I lost them to meet playthrough requirement of 40 X which is too high I guess.

Later I again contacted support team to know if I do qualify for further bonus offer. They credited 25 curtsey free spins on Max Cash Video Slot to my account for the 2nd times but they informed me earlier about maximum withdrawal rule on no deposit bonus money. It means I would not be able to withdraw more than $150 on Free Bonus Money which was quite OK for me.

Overall I will give 7 out of 10 to Lotus Asia Casino. Their support team & bonus offers are excellent. So my suggestion if you’re a new to online casinos must give a try or look at this site.



Now I want to share my experience with the Lotus Asia Casino with all of you guys. When I read that it follows BetOnSoftsoftware for gaming then I decided to give it a look and tried it once.This casino is owned by Taj Asia Enterprises N.V. Casinos and being an Asian I like the name Taj Asia. So I feel somehow homely with this casino. It has been started in 2011 and reaches those heights in casino world which one could hardly think.

First I deposit 200$ in my account and guess what guys. I got 100 % bonus amount which makes mind to give proper time to this casino. When I got 25 free spins I tried my luck in those spins and in fact I won also and collect 100$ from these free spins. I played it several times and I got few loyalty points also whom I get redeemed with my shopping purpose. So this part I like the most. The Rise of Spartans and Arcadia i3d are among my favourite ones. I can spend many hours on playing these games and moreover I didn't get bore.

The only thing which I don’t like about this casino is their instant play option. It will take minimum 10 minutes to load and I don’t like to wait for anything. So I downloaded it on my laptop only.

Their live chat facility is also very poor as their executive welcome me and when I asked my query he didn’t respond for 10 minutes and after 10 min again he said hi and hello only. Then again I have to repeat my query and he gave reply and it was just wastage of time to wait for the reply too long.

Overall I would like to give 6 out of 10 and I hope the Lotus Asia Casino improves their live chat facility for the players.

Lotus Asia is a very nice casino room and the software that supports this casino room is the Bet soft software which is not really the best but it is very cool as well. Their welcome package includes 25 fee spins which was really cool and I really loved it because free spins are like no deposit of slots you lose nothing and whatever you earn is yours so I am always looking for major free spin rich welcome bonuses.

They have a very nice and advanced interface on this casino room. Bet soft software is very famous for its tournament and they have a lot of tournaments on this casino room as well but they differ according to the currency you ave chosen . Loved Lucky leprechauns and Tropical island and they have also added Mega Moolah now and the games on this casino room are very fun to play and there are chances of winning a lot of money from this casino room.

I am a low roller so I started with very small bets in the beginning and was winning correspondingly and this casino is very consistent and you just have to be patient and that is the only key you have to earning good money with this casino room. The reason I decided to join this casino room was because of the no deposit bonus and I love them because I do not have to risk my own money but if you manage to meet the wagering requirements then the casinos asks you to make a security deposit and even asks you to send documents for verification. This is a gradual and legitimate process which cannot be eliminated or ignored.

The support is good but not excellent because they were not able to help me claim my bonus and I had to wait for 1 week. Try this casino room as it might be the right place for you.

Lotus Asia is Bet on Soft Casino which is sister to Black Lotus Casino and their mobile Fone Casino and I am registered player there too. Well I am member on Black Lotus Casino so why not at Lotus Asia Casino and specially when they are giving 25 free chip as a welcome bonus. From that welcome no deposit bonus the maximum you can cashout is 150$ which is not bad.

One important thing to tell all players who like to become their players, at this Bet On Soft Casino never sign up in you account the Euro currency, you wont be able to play theirs freeroll Tournaments which they are running once in a week and they also have tournaments every day, which you can by your playing there by loyalty points, so always choose Dollar currency.

I am telling you this because I did a mistake in Big Dollar Casino which I like this casino a lot, but did sign up there in euro so I am not eligible for the tournaments which can bring you winnings and even cashing out. So yes I did use the no deposit bonus of 25 free chip and I guess I am not lucky at this casinos, because I have never cashed out from them. So back to my play time there, I choose to play Bucksy Malone slot which is really fun game, well it is for me, with interesting bonus features, but not even this time, I didn't do anything with my bonus, so I spent the bonus really fast.

I have never deposited at this casino, but in their sister casino Black Lotus I did become a depositor, so whenever you deposit on some of this Bet on Soft Casinos on theirs sister casino they let you play theirs Tournaments. This Casinos has really good bonuses and promotions and their customer support is good. I don't know about you but I do trust this casinos and I know people who deposit here regularly so I will rate them 7/10.

Good Luck!

I became a member of Lotus Asia Casino and I’m gladly welcome the fact that like some other BetOnSoft casinos they also offer great tournaments that I’ve always consider one of the main strength of BOS casinos. They organize awesome competitions on weekends (both Saturdays and Sundays) for a nice $100 grand prize. The best part of it that no deposit required to qualify and participate in neither Slots nor Blackjack tournaments.

They also have some other stuff to dazzle their players like their promotions or loyalty program but I have a major problem with them and this is the available payment options. Maybe it’s only for my account or regional thing, I don’t know, but currently I can deposit only by credit card. I see in the cashier section all the other options, but they’re just not available for me to use.

Other than that they’re a typical BetOnSoft casino with all their functions and menus they have. There aren’t too many games from which we could choose but some of them are really great. My personal favourite is the 40 payline Lucky Leprechauns but lately I have started to make friends with an other 40-line game. Moltan Moolah is one of their newest jackpot games. This tropical tribe/island themed game has not the perfect graphics but has some funny symbols. Being a progressive jackpot slot the minimum stake is $2.00 but in return besides the jackpot we can win x 8000 if we’re lucky enough to get 5 wild symbol. I think the little adjustments that were made in the Blackjack games are really good and make these table games more enjoyable.

Basically, Lotus Asia Casino not a bad place, but there are some rooms for further improvements and I hope this very limited payment possibilities will change in the future and I also think the web based, instant play version needs a little development for the better playing experience.

Lotus Asia Casino has a grade of 7.4 on AskGamblers, which is not good, but not the worst either.

The casino’s games are powered by BetOnSoft. Microgaming is my favourite, for various reasons that I do not think need to be explained, since everyone that has little experience with casinos know what I am talking about.

The casino’s website is really bad in my opinion, too green and it hurts my eyes. The casino can be played by downloading the casino’s software or online. It is nice that is so well structured and that you can find any information fast. The online version is anyway, in my opinion not very helpful, since it is not very comfortable and I always find myself having issues when playing this way.

They have many promotions. The first deposit bonus matches 100% up to 200, the second one 75% up to 300, 50% up to 200 euros and 150% bonus up to 300 euros. You can also get 25 free spins if you deposit 50 or more.

I contacted the support team to ask about some details about the promotions and wagering requirements. They proved to be very helpful and nice.
I decided to deposit 20 euros and played some random slots. Big Slots was really nice and Reels of Rock. Both of them did pay, but not very much, so I lost all my money.
The casino is pretty nice and deserves a chance.

My ratings are as follows:
Software: 8/10 BetOnSoft
Bonuses 8/10
Support:8/10
Cashouts: ?

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