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Blacklisted

Lotus Asia Casino is a brand operated under the Genesys Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Lotus Asia Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 22 Reviews
5.6/10
22 Reviews
Complaint Response 3 Complaints
2 days avg. 3 Complaints
What we like
  • Instant play and mobile casino
  • 24/7 support through live chat
  • High level of protection of users' data
  • Certified fair by iTech Labs
  • Certified fair by iTech Labs
What we don’t like
  • No live casino
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Lotus Asia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.lotusasiacasino.com
Established
2011
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Lotus Asia Casino is an online casino with a mysterious theme straight out of the Asian tropics. The casino is powered by Saucify (BetOnSoft), Genii, Betsoft and Rival, platforms that offer a solid variety of slots, table and video poker games. The casino is licensed by and operated in line with regulations of the Government of Curacao.

Restricted Countries

Due to regulations, the casino does not except players from certain countries, including but not limited to Curacao, Estonia, France, Hungary. Italy Spain, Sweden or Switzerland. The full list of restricted countries can be found in the 'more casino details' section.

Mobile Gaming

Each game featured on Lotus Asia Casino can be played on any mobile device, including smartphones and tablets. There is no need to download any additional software as the casino runs smoothly on a range of mobile devices.

Security and Fairness

Lotus Asia Casino meets high standards for player security. When you sign up at the casino and make a deposit, all of your personal and financial information is safeguarded with 128-bit SSL encryption. Lotus Asia Casino features a seal from VeriSign, one of the most prominent security firms in the world, to validate this level of protection.

In order to show their players that they offer a fair game, Lotus Asia Casino hires iTech Labs to conduct an independent audit of their games, ensuring that games are running according to random number generator.

StallCation

Complaints

Read the complaints other players have left for Lotus Asia Casino. Learn more about complaints.

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Lotus Asia Casino sent me an unusable check
I made a withdrawal from Lotus Asia Casino on April 19th. All documentation for verification UPDATES (been playing there for a bit) were submitted by Monday. I was told the payout was issued on April 23rd. I waited and waited. I questioned them for a tracking number because it had been a long time. I finally received an email on May 4th, providing a tracking number and an apology because they had JUST then sent out the payment via check to me on that day. I had to withdraw using a check because the only other option was payment to a Visa card, which I do not use (I have prepaid or MasterCard). I got the check on May 8th and deposited it into my checking account. The bank rejected the check stating it was fraudulent. I'm not sure if it was the bank or the casino but I have cashed in overseas checks with that bank before (with other casinos) and no issue. I contacted Lotus Asia Monday and talked to Jeremy. He told me someone would call me the next day. No one called. I called back and talked to Lisa. She told me they would put a stop payment on the check and asked for the check itself to be in my hands and be torn into. I had to go to the bank and get the check itself (NOT easy) and tore it into and sent that picture. I was told then that the canceled check usually takes one to five days to be resolved but with the photo of the check, it would be expedited. Every day since, I've gotten nothing but excuses. They have received no word on if the check has been canceled. They won't issue my payout (to my MasterCard that they agreed to do, after all this) until this canceled check thing has been resolved. They asked me for my FULL MasterCard details so they could send the money to the card. That was super uncomfortable. It is now Friday (May 15th) and no end in sight! I will enclose their emails to me, and my pictures. Please help! I believe they are stalling and may not even be trying to pay me! The payout they owe me is $1869.
staus Unresolved
$1869
Lotus Asia Casino - Account closure due to term not mentioned in T&C and confiscated deposit
I have been playing in Lotus group casinos without problems for more than a year (first deposit 11 May 2013) until 11 August 2014 when they have excluded me from all 3 of their casinos (Lotus Asia, Black Lotus, Fone Casino). I was trying to find reason why and answers through email communication for a week with a support stuff, but that was bad idea. They were not giving me answers, ignoring my questions and proves, lying about my last deposit and refused to refund me, and finally stopped responding at all. So I am forced to make a public claim, at least to warn other players on their unprofessional, unfair and corrupt behavior.

So let's start from beginning. Their official explanation for my exclusion is "high bonus ratio". And they pointed me to their bonus terms, as I apparently broke their bonus terms.
First and most important thing - there is no mention of phrase "bonus ratio", neither in their general nor in their bonus terms and conditions (last check today 21 August). So player doesn't know about it until is notified from them. And when is notified, like in my case, then it's too late. Excluding player due to "high bonus ratio", the term not mentioned in terms and conditions and for which player doesn't know, is very unfair and unprofessional.

Of course, I have tried everything to understand that reason for exclusion, "high bonus ratio". So I have sent them 8 emails trying to find answers on following questions:
- What is the bonus ratio formula, i.e. how the bonus ratio is calculated?
- What is mine exact bonus ratio?
- What is the limit number in percentage when the bonus ratio becomes (too) high?
- What is my total amount of used bonus and total amount of real cash won playing bonus?

Of a 3 persons of their stuff for email support, no one has not answered me on any of my above questions, they have totally ignored me. Partially helpful was chat operator whom I contacted immediately after the exclusion, who said that my bonus ratio is 254.61% and the bonus ratio is bonuses claimed over deposits. However that means nothing without confirmation of a support stuff, like they didn't want to confirm that.

And now comes interesting part. Obviously the bonus ratio, according to chat operator's words, is somehow related to total deposit amount. I have stated several times in emails to them that I have made 18 deposits to Lotus group casinos (Black Lotus, Lotus Asia, Fone casino) with a total amount of $370. Indeed total deposit amount is related to bonus ratio, and that's why one of their support has reviewed my account regarding my deposits, and stated that my total deposit amount is $240 !

It is hard to believe - they cannot do a simple thing of correctly summarizing my deposits. They have missed for more than 50%, as my total deposit amount is $370. After that I have sent them all my transactions details of deposits from my Skrill and EcoPayz accounts and 1 about my Credit card deposit. They have received those transactions details and didn't do anything regarding that.

So, as they have wrong info about my total deposit amount which is actually higher for more then 50%, they have wrong info about my "bonus ratio" which is actually much lower. Because they are related - it's simply matter of a math. They didn't want to tell me exact formula how the bonus ratio is calculated, but if we use chat operator's words about it, it is something like this: total bonus used / total deposits made = bonus ratio.

I suppose they have intentionally presented much lower total deposit amount to justify "high bonus ratio" and reason for my exclusion.

Now something about bonuses, for which they didn't want to tell me anything about. I don't know how much is total amount of my used bonuses (don't have access to account anymore so I cannot calculate them). If we use above formula for bonus ratio and my actual total deposit of $370, it appears that my total of used bonuses is about $940. No way that is so high - because I have used only 1st welcome bonus for deposit match offer, and all my 17 subsequent deposit were without any bonus attached. So are left free bonus codes and free tournaments won, and my estimate of total bonus used is about $500.

Of all that bonuses, now I remember that I have actually won (i.e. made bonus play-through for cash-out) only ONE free bonus for cash-out of about $200. ALL my others bonuses were lost. So I have deposited $370 and made cash-out of about $200 of one free bonus.

And finally the ugly part of this story. I have made my last deposit of $20 on 9 August and immediately put that money in their 2 Manic Monday tournaments (blackjack and slots, with buy-in of $10 each) which took place 11-12 August. I have been regular player in their real money tournaments and made most of my cash-outs winning top positions in them.
But as I mentioned on start, I was excluded on 11 August so I couldn't play them. That's why I have asked them for a refund of my last deposit.

I couldn't believe their support member T.B. answered that I have played video poker with my last deposit and that's why they cannot refund me. It is simply a lie, I didn't played video poker but joined tournaments. I have tried to explain him several times but nothing. He could easily check if I joined these tournaments or not - but obviously doesn't want to.

Unfortunately due to my exclusion I wasn't able to take screenshot of my position on leader-board in 2 Monic Monday tournaments held 11-12 August. But there are other players playing same tournaments, and they could see my nick "nex" on leader-board - with starting credits untouched due to exclusion.

So apparently reputable casino is lying to save $20. What to say about it?

To conclude this complaint - they owe me a reason for unfair exclusion and they owe me $20 of my last unused deposit left after exclusion. I will not accept their totally arbitrary reason which is "high bonus ratio". Especially because:
- that phrase is not even mentioned in their terms and conditions
- they didn't provide me any explanation about it, neither some info or warning prior the exclusion, nor after that, despite my numerous questions about it
- I have won only one free bonus of about $200 so there is no way I have abused their bonus system
- they have wrong info ($240) about my total deposit amount, which is related to bonus ratio, and didn't do anything when I have sent them proves of my correct total deposit amount ($370) - for that reason I will send those proves (transactions details of all my deposits) to Askgamblers

I hope at least that my experience will help other players who play in their casinos - beware of their unmentioned and arbitrary term "bonus ratio".
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 843
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
5.6/10 22 reviews

Top reviews from our players

Unlike a lot of people I didn't really like the idea of Lotus Asia in terms of the design, but I was tempted to explore because a lot of the Asian casinos actually have very favourable bonus terms, or games that give you an edge- it might be because of the discerning nature of the gamblers out there, or it might just be an impression I got from other Asian casinos, however, this casino is run by Betonsoft, and its bonus offers are not really that impressive. In fact, if it wasn't for its name, there would not be too much to distinguish it from other European casinos or even ones from the US or UK.

The design and feel of the casino is more cartoon like, not very Asian at all, but it does mean that it is easy to use. I tried out the game Worlds of War initially, since that seemed as if it was an action packed game- you do have to experiment to find the game of your choice- some other casinos have categories to let you play exactly the game you want based on free spins or scatters. It might have just been me, but although the game was quite fun, the music and sounds were quite grating and annoying after a while- thankfully there was a chance to mute.

There are a few table and card games, but if you are a table game or card game player then you will be slightly disappointed. Still, there is nothing wrong with the games once you start playing, and they are as fair as can be. I have to say that I was expecting a bit more out of the casino, instead it seems very much like a relabelled casino that I have played before- not a bad thing of course, but just not that special.T

he bonuses need quite a big playthrough and it also lacks an authentic feel to it- it just doesn't seem to play up to its title. I would rate this casino as average a 7/10 casino that you can give or take.

Lotus Asia at first I tried to make first deposit with my visa card, it wouldn't let me do it for weeks, chat kept saying try again tomorrow and so on.
I kept getting error code unable to process transaction, then it gave a code to contact customer support.
So I kept doing that and contacting support, before I knew it was over a month, still wont let me deposit lol so I tried Ukash option for depositing methods, and wow wouldn't you guess- it worked. Then I asked chat why my card wont, they said they never knew why their processors wont pick it up.

Then a while later I got freespins for depositing with Ukash and verifying my account, ok standard process with all Betet on soft casinos.
Then later I decided to try my same visa card see if it would work and was I ever right. Since I verified my account in another way without a visa it picked it up and their processors allowed my visa. So with me figuring that out I'm very pleased to be member to them. Love the special invites the send to their customers in mail post or email. These guys are good in the matches with freespins area.
I have never won yet to cashout, but hopefully soon.

Their customer support at one point was so rude to me when I asked for a match offer, since I never got one in email for a while. I did close my account with them for one month but I'm back now happy depositor again.

I do love all bet on soft casinos and their lovely games. They also have great matches the best online Bet on soft casinos are Atlantis gold and Treasure island jackpots casinos. They have the best matches. As for the Lotus Asia they are very friendly with their freespins for depositing customers and that's one quality they have.

These guys are very good software quality they do have good matches but can make improvements on that please Lotus Asia along with your sister site Black lotus casino up the matches to 100%- 300% would be nice. One big thing you guys need to really upgrade your tournaments currencies. So that each currency players have their own tournaments where their currency is accepted. Right now you guys only have usd currencies and euro currencies allowed to play in their specific tournaments. Please do up date you software so everyone has a chance to enjoy the same qualities your bet on soft software has to offer.

I had to switch at few Bet on soft casinos, cancel cad currency re- register and make a usd currency just to be a part of their tourneys. I had to leave all my loyalty tier levels too and start over, all just to play tourneys. Not at Lotus Asia though I'm keeping my tier levels at Genesys groups and lotuses also platinum reels. Just so later when they up date to cad currency tourneys I can join and still have my tier levels.

So all together if I would rate this Lotus Asia Bet on soft casino I would rate at a 9 out of ten. All they need to do to be a ten star casino is * higher matches, *each selected currency in their casino tourneys, and finally three is their customer support could be a little more grateful to customers! Great, if they would have all this it would be my home. I would never want to leave it! lol Well that's my review, good luck folks and yes I would recommend this Lotus Asia casino to anyone and everyone!

Enjoy your stay at Lotus Asia casino, I sure did, :-)

I found a exclusive no deposit bonus at the forum and I tried the casino.
I didn’t download the software, I chose the instant play version. I used Mozilla browser to play and it's very fast and simple. I made my account in a minutes. Than I entered the no deposit code.

I got 25 free spin on max cash slot. After the free game I reached 11,04 € balance. So I chose another slot, Big game. At my last spin I got the three elephant and I won the free games. After that I went to the roll up circus machine. I hit the 3 scatter three times in a row so I’v got a lot of free spins and I reached 25 €. I saw I needed to wager more, so I went to the Legend of Olympia.
This machine has got the best design of the slots. I played at 0,20 cent first than some spins I raised the bet to 0,40. I play with that slot about a half hour but I didn't get the free spin or something valuable. I lost my coins very soon but now I'm thinking about deposit to the casino.

I never had a pay out from Bet on soft casinos but I think if everything is correct you can get your money soon, because is a trusted casino.
I don’t know the verifying how's gone but they maybe ask some documents like: id card, utility bill etc.
If I deposit here, I will make another review maybe with the withdrawing process too.

So if you want to try a good casino without any deposit and money risking you need to try this casino. And if you win from the no deposit bonus you don’t need to make a deposit to withdraw the bonus winnings.

Thank you for your time!

Inactive user

Lotus Asia, a casino that seems to have a fresher, newer and a more harmonious/light look compared to the casinos in the Genesys group. Now I wonder if whether or not Lotus Asia and Mandarin palace are cousins lol? They might have similar interests in mind. I doubt they belong in the same group, only Lotus Asia and Black Lotus go together. With similar interests Lotus Asia runs on Bet on soft which points out that the really cool Lucky Leprechaun video slot is here.

Before I started playing up on my discoveries I had to make sure the welcome bonus was not "tricky" or "unworthy" to get into my bankroll. When I read the terms the welcome bonus for the 100% match is subjected to 40x the bonus, that means if I deposit $20 which by the way is the minimum thanks to live chat it will be $20 x 40x = $800 but that is not all that seems to be an obstacle. If I choose to withdraw on these Bet on soft casinos despite if I take the bonus or not I will have to come up with a minimum of $100 just to cashout. This is entirely high as most casinos would have a minimum $10, $20 or $50 to withdraw but $100!? Sounds like an unfair advantage considering whether or not this casino maybe safe or not.

With my doubts I just stayed to play with $20 without using the 100% bonus code. I'd figured I would have a better chance without the bonus. Lucky Leprechaun was my first attempt to win cash. It was all okay during the main game although too much lower wins from letter and number combinations but just after a feature took me by surprise in 15 Spins on an $0.80 bet the impression got twisted into an outrage winning me with only $10.15 after 10 Free Spins at 3 x for 4 Magical Harps. I'd expected a lot more after getting 4 hard earned scatters. My balance was on $18.15. This made me go back to start with a small loss as I started with $20. After that feature I was not feeling lucky on Lucky Leprechaun so I went to one of the table games called Atlantic City Blackjack (whispering: not the Elite edition while winking after lol) just until I made enough for a $100 withdrawal.
This took a while because I started with $5 bets for the first 3 hands and made it through then I got lucky getting a 10 twice while doubling my bets on it and I won both times! Then after another 3 hands my bets felt like it needed more power thrown on the tables so I increased the bets to $10. At the start of my first $10 bet at first I did not like what I saw when the Dealer had an Ace and the dealer asked me if I needed insurance for my hand. I had 12 but my gut feeling was telling me to take it so I took a risk in doing so and guess what? The dealer got blackjack and my insurance paid out. Everything went great after that disinterested display. The easiest way to make my $100 come my way would be to bet on a spot that gives the most positive feedback. If the spot does not become hot I just had let it rot and place a bet on another random spot.

In just 20 minutes while making hard but wise decisions I finally had $100 to make a withdrawal. The Slots did not pay up well enough for me but at least the table games gave me a chance to cashout. The cashouts were okay but I can tell it could have gone much faster!

Support: 9/10
Terms & Conditions: N/A (Subjected to 40 x for the 100% so I did not take it)
Deposits: 6/10
Payouts: 5.5/10
Withdrawals: 6/10

Lotus Asia is the one of the listed casinos that I played powered by BetonSoft. I liked this casino because the of the word Asia. For me Asia is the place whith the beautiful places you will sigh, you can relax and other that's why I tried this slot and also they're offered me a exclusive free spin from AskGambler affiliate, no deposit required I claimed it and played. The information regarding to that no deposit 10 Free Spins on game Legends of Olympia, for all players and also they are US friendly casino, even it is named as Asia lol.

The wagering requirements for that bonus was 40 x and when I won $12.25 x 40 equals to $490 wagering requirements and your credits is $12.25, I didn't change that slot Legends of Olympia. Unfortunately I didn't achieve the wagering goal, but that's not the end. I deposited for their new offered welcome offer for the first depositor. First Deposit will be instantly doubled, your deposit 100% bonus up to $200. The minimum deposit is $20 and I deposited $25 via my Netteler. I got $25 match bonus and the rule is to wager that deposit in order to cash-out 40 times the bonus 25 = $1000. I tried their slot Small soldiers because of many features and free spins. I bet 1.60 per spin maximum of 40 lines 2 coins. The graphics is okay like other Betonsoft casino and it's amusing to play, suddenly after minutes of playing I hit their feature game. In that feature game I went on a training mission to improve my shooting skills. Once I become an accomplished shooter I will enter up to three bonus rounds ending with anti- aircraft fire. I collect different amounts from that feature game and it's exciting and easy to play because of training very nice video slot. The result when I finished- I earned $42 from that game. I hit or collected 3 huge random amount from that shooting. Then i started again the spinning and I hit the four pilots worth 9 free spins and multiplied by 3 x. When the free spinning started I hit the symbol 5 K total of 50 x 3 =150. Then the others but that is the climax. After that feature free spin I won $92.90 coins.

I wagered the requirements after hard playing non-stop. More than 3 and a half hours. The remaining credits that cashed-out of the withdraw was $112.10 because I changed the bet when I started to win again and again.

I rated this casino 8/10, overall included their withdrawal that processed in 4 days because of documents verification.

I usually skip Betonsoft casinos but since Lotus Asia casino offered free spins I decided to try my luck. I am not a big fan of this software because i never won serious amounts in casinos powered by Betonsoft and I hate their software look. Lobby is all messed up and complicated, you need to use search option in order to found games you want.

So I created my account successfully and went straight away to cashier to enter bonus code for free spins. All went well and I got my ten free spins to be played on Legends of Olympia video slot. Unfortunately this bonus was not what I expected to be. It was one of those bonuses you cant win with anything.Ten free spins with ten lines active one coin per line, that is so bad I only managed to win 0,40 cents. So for those of you who like free spin offers don't bother claiming them in Betonsoft casinos because there is no way you will win anything with them. Since I had no decent amount of money to continue playing I thought to make a small deposit just to see payout rate.

Lotus Asia casino has a motto" better odds safer wins" and I wanted to see for myself is there any truth in those words. I proceeded to cashier to make a deposit but that did not worked out good. No Skrill deposit method and other e wallets were blocked for my account, the only options left for me to deposit were Ukash and visa card. I did not have either of these two and I started live chat to found out why can't I make a deposit with Neteller. This guy on live chat kept me waiting for answer about twenty minutes but eventually he responded. The answer was that Neteller was not available to deposit from my country and he even try to blame it on Neteller, but i explained to him that I can deposit in other casinos with Neteller just not at theirs.

Anyway that was my short and very bad experience at Lotus Asia casino. Bad bonus, no depositing options, horrible look of software and very slow support are all things that make this casino very, very bad. So my grade for Lotus Asia casino is 2/10 and I would not suggest it to anyone.

If on the internet the web sites from India invented the payment with the quarter of one cent then the gaming platform BetOnSoft can also say that it invented the welcome bonus of 10 cents.

This is the review of the latest casino where I have played after a long absence from the world of online gambling, namely Lotus Asia Casino. As I said before, this casino is built on the BetOnSoft gaming platform and is the third of its kind where I get to play. If I owned a personal online casino and I should opt for a gaming software, I would never ever choose BetOnSoft. Although it is a relatively new platform, from the start the presentation of the casino (or in other words of the lobby) and the general aspect of the games are of the worst quality. Furthermore, all BetOnSoft casinos (no deposit) bonuses offer 10 Free Spins (standard, if I may say so) played in a slot that has available 10 paylines, with a line bet of 1 cent! So if you have the best luck, you can win from this bonus a maximum of 1 USD having as wagering conditions 40 x. Not to mention the fact that the value of the minimum withdrawal is 20 USD. So a total loss of time for a player eager of special feelings and anxious to win something.

As I said, from the start the lobby aspect is pathetic, browsing games is difficult and there is serious trouble in finding the game. Game themes are also at least questionable (e.g. the slot "Tails of NY" is about the dog ​​tails from the NY city)and the graphic quality of 90% of them is weak. There are a few good games (about 2 or 3), Arcadia 3D slot being a part of them. I played the 10 free spins on "Legends of Olympia" and the 60 cents won here were enough just for two spins in Arcadia 3D. In the other categories (table games) the card games (like 3 cards poker or blackjack) have a somewhat good appearance but the roulette tables are a mess (with graphics from my grandparents day).

Otherwise, an online support provided by Liveperson which I had not the opportunity to test it, so short was my stay in this casino.

Overall a casino that is not worth wasting your time for it has a general graphic quality extremely poor and some very small bonuses.

I am really starting to like the games at the BetOnSoft and Grand Prive Group casinos- the games I love to play at Lotus Asia.I am getting hooked on the weekend free tournaments. Once you join here be sure you play every weekend in the tournament section. Though these 4 tournaments, 2 on Saturday, 2 on Sunday, say that they require loyalty points for buying in, just click on the tournament, and click on the info tab.There you will see the bonus codes for the tournament. Enter that code into the buy-in form and you are all set to play.They start at 5am CST.There are BJ and slots, and even if you don't play either often, you can still win!The first time I played, I thought I had just lost out on the last winning slot, but surprise, surprise, next time I entered the casino, I had $20 in my balance.

Use the code for the 30 free spins offered on this page.Your winnings do have wager requirements, but it's easy enough to play a few games and get your balance up. Don't be set on playing all lines all the time. A lot of the slots seem to pay much better if you are only playing a portion of the lines available. It's a strange concept for me as I usually try to go all out and get the games over with. But I have learned how to bet one, three, 20, whatever lines and it has been a great strategy.

I've played almost all of the slot games they have to offer at Lotus Asia, and most of them are pretty entertaining. Some are addictive. Some are maddening. Some pay well for awhile, then have long streaks of nothing at all.You just have to pick the right slot at the right time, and have fun playing.

I would recommend Lotus Asia to all players.They don't often have free spins, but when they do, don't miss out!You can also play in free mode if you login that way, in order to practice, play for fun, or just see what the games are like. I have found the free and pay play to be pretty consistent with each other so no surprises. I hope you enjoy playing at this casino and be sure not to forget those free tournaments!

After reading ValDes's review I got a bit concerned as I had just opened an account with Lotus Asia Casino and used the welcome bonus. Luckily or unluckily for me I lost the first deposit and bonus in a few hours so took the second bonus. Item 10 of the terms only refers to the first bonus, meaning the max you can withdraw with the first bonus is your deposit plus $250. It does not refer to any of the bonuses after the first deposit.

I am enjoying the feel of the casino so far and the customer service is second to none, extremely good. Big pluses for me and I will continue to play there until it changes.

I recommend them but be aware of the firstbonus terms.

Lotus Asia casino is a relatively new member in the BetOnSoft family. But sometimes being young has its privileges! :) In this case, it is their website– it’s simply beautiful, modern, classy, wonderful colour scheme. So, attracted by the offer in the AskGamblers forum for their $1000 welcome package, I decided to lurk around and see if there’s something tasty for the old dog at this place! I may not be the biggest fan of the BetOnSoft casinos, but I love their slots for sure, so no surprise that I joined them.

As a whole I got a pretty decent experience there, even won a small amount, but to be completely honest, it’s due to my efforts preliminary, not to theirs! If I didn’t bother to read their terms and conditions very carefully and from the first, down to the last word, probably it was going to be a nightmare!
First, they have located the terms on several pages, not just in one, and the player is supposed to click next every time he wants to see the next part. I find this practice as unacceptable, because it is a serious precondition for the less experienced to get only a part of this vital information or to be mislead in some way!
Second, there is a small casino trick there, incorporated in the terms- “10. For the first deposit bonus the maximum amount that will be paid out is $/€/₤250.”, which I find extremely unfair!:(
Yes, it is very good that casino Lotus Asia has made some their terms and conditions look quite interesting, by inserting some Chinese sayings all over the place, but please, have you heard that particular Chinese saying– “Do not do to others what you do not want done to you!”. So, now you know why I didn’t use their welcome bonus and instead of depositing there a few hundreds, I just put in only $30.

On top of that I won (my old friend City of Gold slot rewarded me decently :)) and now I’m waiting for my money!

So, to summarize I will use some simple rating scores:
Support: 6/10
Software: 9/10
Security: 6/10
Finance: 6/10
Bonuses: 0/10
Terms&Conditions: 0/10

Overall: Still much to be desired from their terms and conditions, regarding the welcome bonus!

Well that is it from me now:). Thanks to Askgamblers for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!

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