Terminated

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Lord Lucky Casino

Item: Lord Lucky Casino
Rating: 1
Author: Irena D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 17 reviews

6.2/10

17 reviews

Complaint Response 8 complaints

4 days avg. 8 complaints

What we like

Live Chat
Instant Play
Mobile Gaming
Live Games
Prove Fair

What we don’t like

Live Chat not available 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Lord Lucky Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.lordlucky.de

Established

2016

Licences

Malta Gaming Authority

Company

Rabbit Entertainment Ltd.

Affiliate Program

Rabbit Affiliates

Languages

German

Casino Type

Instant Play, Mobile

Lord Lucky Casino is an online casino powered by two of the biggest names in the industry, NetEnt and Games Global, amongst others. Players will also see titles from Merkur, LionLine, iSoftBet, PariPlay, Quickspin, Yggdrasil Gaming and numerous others. All games are offered in Instant Play Mode as well as gaming on the go through mobile devices. Lord Lucky Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Players from both the United States of America and Turkey are prohibited from playing at the casino. The casino also advises players to check the online gambling laws of their country before registering.

Mobile Gaming

Players can log in through their smartphone and tablet devices to enjoy NetEnt Touch games along with Microgaming mobile games with more providers coming soon.

Security and Fairness

To ensure players personal and financial details are kept secure the casino uses industry standard firewalls and RSA-encryption.

They also use a highly developed Random Number Generator, this means fairness is never an issue and a random result is guaranteed.

Deposit Methods

MasterCard, Paysafecard, Visa, Sofort, CashtoCode, iDEAL, Sofort, Giropay, Trustly, Skrill, dotpay, WebMoney, QIWI, TrustPay

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Visa, Visa, Skrill, Trustly

Withdrawal Fees

Withdrawal Limit

EUR 50,000 per week

Currencies

Euros

Pending Time

24-72 hours

Withdrawal Times

Bank Transfers 2-5 days
Card Payments 2-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Betsoft, Play'n GO, PariPlay, Quickspin, Yggdrasil Gaming, Merkur Gaming, Playson, Thunderkick, Amatic Industries, Big Time Gaming, Elk Studios, Gamomat, Habanero, LionLine, Pragmatic Play, Bally Wulff, Oryx Gaming, Kalamba Games, Wazdan, Inspired, Hacksaw Gaming, High5Games, Nolimit City, Swintt, Pocket Games Soft, Fantasma Games, SYNOT Games, Skywind Group, Amusnet (Former EGT Interactive), Revolver Gaming, Red Tiger Gaming

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

At Lord Lucky Casino there is hundreds of game options to choose from. Players have at their disposal a large variety of video slots which include popular games like NetEnt's Starburst Slot and Twin Spin Slot along with plenty of others. Players who enjoy the thrill of chasing a jackpot can find progressive jackpot games in the video slots section like Microgaming’s very popular Mega Moolah Slot.

The casino also boats a large selection of table games. Players can choose from a number of different variants of Blackjack and Roulette including games like Baccarat and Craps.

Video poker fans will also find a dedicated section of games which include Aces and Faces, All American and lots more.

Other games include Scratch Games, Keno and games like Four by Four and Bubble Bonanza.

Live Games

The casino currently offers NetEnt Live Casino Blackjack and Roulette.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

The Lord Lucky support team can be contacted via their live chat facility although this is currently not available 24/7. Questions outside of business hours can be sent through the casinos ‘Leave a Message’ form.

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Complaints

Read the complaints other players have left for Lord Lucky Casino. Learn more about complaints.

Show all complaints

Submit complaint

Lord Lucky Casino - 2200 euro removed after wager was complete

I have been playing here for a couple of months. i always play on the thursday as they have the offer 50% up to 100 euro bonus. This bonus has been every week the same. no max cashout, al u win is urs. untill today apperantly. I win 2700 euro, i try to make the cashout and get the dreadfull email of max cashout is 500. How the max cashout is even 500 with a 200 euro deposit is beyond me but thats not the case. The case is these terms are stated nowhere on the website or in the bonus when selecting. how am i supposed to now they have changed these bonus rules if i cannot find them on the website. after i tried to make the withdraw request and get the email i contacted support ofcourse. i was little annoyed but verry well i tried explaining the situation but the support refused to comply. Al he did was kept reffering to the bonus terms/T&C. As i stated before there was nothing to be found at the moment of playing and moment of making this complaint. There were no terms to be found anywhere regarding the website. The fact that these withdraw terms are beyond scummy for a 200 euro deposit is beyond me. i have attached diffrent photos regarding the livechat and the bonus terms as proof as evidence. https://imgur.com/a/PQjvP6X here is an album of the website terms/livechat.

Unresolved

€2200

Lord Lucky Casino - Not able to pay out 100 Euros

I am costumer of that Casino for years and I deposited and cashed out many times, verified my account and all deposit methods. Everything was fine. But now, they are not able to pay out the small amount of 100 euros. I chattet with them a lot and they always tell me to use bank transfer for the withdrawal but only Skrill is offered to me in their software. Look at the picture. The agents are not able to solve that small problem until now.

Resolved

€100

Lord Lucky Casino - Unfair confiscation of winnings due to 'unforeseen technical difficulties' with self-exclusion request

Hello,
Maybe you can help me.
The short form of my problem:
1.I won $ 9000 from Lord Lucky after depositing $ 600, and the casino refuses to pay out on the grounds that I would have opted to block play at Lapalingo.
2.I was not aware that Lord Lucky belongs to Rabbit Entertaiment.
3.I have not claimed a bonus.
4.Lord Lucky only wants to reimburse me for the money paid in, but not my profit (see attachment mail)

Mail from Casino:
1.lordlucky.com Support

Sat, Jul 20th, 15:04 (2 days ago)

to me

Dear Mr. Redl,

We will contact you regarding your account closure at Lapalingo on 05.07.2019.
By your self-exclusion on our casino site you have indicated that you are playing too much for your money and therefore your account has been permanently closed. Since responsible gambling is the number one priority, we are responsible for all of your player accounts associated with Rabbit Entertainment Ltd. stand, permanently disable.
Unfortunately, it can happen that unforseen technical difficulties, a player account was not permanently closed, which was to our regret also with your player account the case.
For these inconveniences, we sincerely apologize to them and at the same time assure them that this will not happen again.
Since you have chosen to take the step of permanent account closure, we would like to refund your $ 610 of deposits that have been deposited into your gaming account in the meanwhile since the game has been blocked.
In order to be able to repay your funds as soon as possible, we ask you once more for your cooperation. We ask that you provide us with the following documents that we need to get the payout process started as soon as possible:
- proof of address - we still need an address proof from you, e.g. a gas, water or electricity bill, a letter from state authorities or bank statement with your name and address, and an apparent date. The documents must not be older than 3 months.
- Neteller Account - A screenshot from your e-wallet portal with the following information: first and last name, account ID number and your home address.
Furthermore, we are obliged to leave the profile permanently closed and to rate the profits as unfavorable.
For more help with responsible gaming or supportive institutions, please contact our LiveChat.

2.
Thomas Redl

Anhänge20.07.2019, 16:53 (2 days ago)

at lordlucky.com
Since they are not willing to pay my winnings, I will hire an attorney for international law.
In addition I will inform the responsible licensing authority and the game software manufacturers about my lawyer.
The mistake lies with them, as they say.
I was not aware that I am automatically locked with Lord Lucky.
For me, the offense of fraud is 100% fulfilled, they are not obliged to withhold my profits.
I have been informed on various online sites, and will possibly make this case public, so the other players are warned.
I will fight back.

3.
lordlucky.com Support
10:15 (29 minutes ago)

to me

Dear Mr. Redl,

Thank you for your message from 20.July.2019. We are happy to help you.

Please inform yourself explicitly at the right contact person, because different sources on the internet unfortunately have no relation to existing laws. We discussed your request internally with our lawyers a few days ago and unfortunately, as already mentioned, we must take the following steps to reimburse the aforementioned deposits in accordance with the law.

All deposits, after a request for blocking due to gambling addiction, are considered void and must be refunded, which of course we want to do directly. We need the requested documents from you. Here we ask you to send it to us by e-mail. Consequently, winnings resulting from such a deposit are, like the deposits, unfortunately not considered valid. Accordingly, there is no question of fraud here. We have to act with caution on such a sensitive issue as the addiction risk, so we asked our lawyers again how your case needs to be handled with the existing legislation. That's what we did in your case.

If you wish to file an official complaint, we kindly ask you to send it to [email protected].

Yours sincerely

Unresolved

$9000

Lord Lucky Casino - Stalling on a payment

I got no - deposit bonus and I won 100 EUR. I made withdraw ( 100 EUR ) and after that I made 100 EUR raw - deposit and I won 590 EUR more. Then I cancelled my first withdraw ( 100 EUR ) and I made new withdraw ( 690 EUR ) ( I made this withdraw 4.3. 2019 ). Lord Lucky Casino never approved my withdraw so I still wait my money. I am pretty sure that I didn`t break any rules so they don`t have any good reason to take my money.

Unresolved

€690

Lord Lucky Casino - No communication at all after requesting withdrawal

Hello,

I hope you know How to help.
I’ve registrated a account at Lordlucky casino. Deposited 25€ with neteller and made 600€. No bonus.

I’ve submitted my passport, utillety bill and neteller id + proof of payment.

The avarege time to being approved is 3-4 days. They already past.

Also there is no communication with support, not live chat or by mail.

It feels like a scam. But the casino is under malta’s gaming autorities. So I thought it was an Okay casino.

Hopefully you can help me!

Unresolved

€600

Lord Lucky Casino - No payment, no info, no support

Hello,

I was wondering if u can help me. I played at the casino lordlucky and won 250 euros. There is no communication middle on that site. No chat or email function. I found a email in google but they just dont reply. I send my documents in for verification but no answer. So i cant withdraw my money. Starting to think that that whole casino site is fake.

Please help me

Greetings

Unresolved

€250

Lord Lucky Casino - No contact and no refund

My girlfriend recommended this casino to me, although she does not play anymore she said that they are really easy to deal with and she was lucky here in the past so thought I would give it a try. Made a deposit of 20 euros on Saturday 26th May, but when I tried to play several games I was redirected to an error page (submitted here in attachments). I submitted personal documents and sent a message to them explaining that no games were available and I would like a refund of original deposit which was still in my Lord Lucky account. Received automated message saying identity had been confirmed and I could cash-out but pay-out was returned to gaming account on Monday 28th. Live chat is not available anymore so sent them another message on Monday 28th May. No reply but pay-out was cancelled again. I just want to cash out my original deposit which is still showing in my account.

Unresolved

€20

Lord Lucky Casino - Cancelling payout with no explanation at all

Hi, i deposited 29.07.2017 23:26 60 euro and recived 60 euro bonus. at around 02:00-03:00 on the 30th i was finished with my wagering, at that point i had 2000 euro on the account. Before withdrawal i had to identify myself so i uploaded all the neede documents, i recived confirmation on the identification on the 30th at 13:36 and at 15:13 the same day i requested 2 withdrawals, both 1000 euro each. The first one got approved and the second one cancelled. I tryed to withdraw those 1000 euro 3 more times that day and the same thing happend. State: Cancelled. Yesterday evening i used my 1000 euro and played abit more and won yet another 1000 euro so now i have in total 2000 euro waiting for approval or cancellation. Most likely cancellation since they cancelled it 4 times already. I have no way of getting in touch with the casino since they have no chat, no number to call and havent answered my ticked i made yesterday at 18:18. They cancelled and havent given me a reason to why in any way and this just feels unserious. I can add that i found this casino through askgamblers.com so i would really appretiate if you could help me resolve this!

Before withdrawal it said on my login: Withdrawable ammount: 2000 euro. So now ive done 2 more requests, both 1000 euro each (minus the fee on 1 euro).

Thanks alot in advance!

Best regards

< full name removed >

Resolved

€2000

Complaint Statistics

Resolved 2

Avg. Amount $ 1,981

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Review this casino

Share your thoughts with other players

Player rating

6.2/10 ● 17 reviews

Top reviews from our players

andreassengunne

3 years ago

8/10

This is a casino that has a good to decent selection of casino games, along with a high withdrawal limit which is good since most of the casinos that I have played with had low withdrawals which is not convenient.
I've also noticed that it is mobile friendly as well. Plus if you are new to this casino you should also try their VIP program.

Gave it an 8 because there are issues with a lack of payment methods or options, and no 24/7 live chat. I do wish they'll put in some type of sportsbook.

Pereetti

6 years ago

3/10

+ Many popular games......
+ Easy to search for games by providers / by search bar........
+ Website runs smoothly and looks nice
+ Frequent deposit bonuses

- Really weird and slow verification process:
After I made 200 euros withdrawal they requested pictures of me holding different things + proof of my real life income. Obviously I do not have time for that for just 200 euros withdrawal, so I will most likely give up and stop playing there, not sure if this is what they wanted.
- Bad customer service

herminator71

6 years ago

5/10

Many popular games, slots and a good brand name "Lord Lucky", easy to remember and a bonus system. Unfortunately, I was always "unlucky" on Mr. Lucky

Allways lost (even so this might be my fault ;), had an issue with depositing but support was not available and response time was 3 days - inacceptable

Hello HERMINATOR71, Thank you for your time to review our casino, we appreciate your feedback. We are pleased to hear that you enjoy our selection of games. Please note that our friendly customer support is available every day from 8 am - 12 am via live chat, so do not hesitate to contact us if you have any questions. Hope to see you back in our casino soon. Sincerely, Lord Lucky Team

Lord Lucky Casino 6 years ago

martinwien

6 years ago

10/10

Registered at the Casino and won 5k. I had to verify my account - they approved it within 2 hours!!! Next day I already had my money on my bank account. To play, win, verify and have the money on the bank account within less than 24 hours - simply amazing. I play a lot and in a lot if casinos. But this is one of a kind.

There is nothing to dislike. I have to write 50 characters 😂😂

Gilzocker

6 years ago

9/10

Nice selection of games and I finally won and requested a withdrawal of 500 EUR, payout was fast!

Live chat answers slowly at night, maxbet at wagering maximum 5 EUR.

hungnathan86

6 years ago

6/10

Nice casino with interesting offers and bonus system. All popular games are there...

Can't reach the live chat support... How to do that?

Progambler

7 years ago

9/10

The casino has been rebranded in January 2019 and a new team is on it now.
Customer support Is working well now, they got Live Chat available also now.
Lots of game providers
Many games that you can't find in other casinos such as Merkur.
Quick Withdrawals

Just two languages English and German. Hopefully they will add some more

pekibar

7 years ago

1/10

I came here becuse i had good experience with lapalingo casino which are same owners.

They dont have anymore providers like betsoft and isofbet like lapalingo. Chat support never respond, you cant chat never. Verification took about 7 days to respond. I try to withdraw when I clear bonus but this is imposiblle, you dont have that option, When I click on payout write that i must first to upload documents, which i uploaded before 10 days and they verify them. So what to do, chat not work, email wait for days so i spend them on Live casino which I ussually didnt play for a while. Never gona play there anymore

Casinolover717

7 years ago

1/10

NetEnt games and Merkus games are available at this casino

No communication! Live chat is never online and the emails do not get replied.
NetEnt games do not open!
Casino belongs to Rabbit Ent like Lapalingo, why is there no communication?