Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Terminated

Lord Lucky Casino has been terminated due to being unresponsive. Consider these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Lord Lucky Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 17 reviews
6.2/10
17 reviews
Complaint Response 8 complaints
4 days avg. 8 complaints
What we like
  • Live Chat
  • Instant Play
  • Mobile Gaming
  • Live Games
  • Prove Fair
What we don’t like
  • Live Chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Lord Lucky Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.lordlucky.de
Established
2016
Licences
Malta Gaming Authority
Affiliate Program
Languages
German
Casino Type
Instant Play, Mobile

Lord Lucky Casino is an online casino powered by two of the biggest names in the industry, NetEnt and Games Global, amongst others. Players will also see titles from Merkur, LionLine, iSoftBet, PariPlay, Quickspin, Yggdrasil Gaming and numerous others. All games are offered in Instant Play Mode as well as gaming on the go through mobile devices. Lord Lucky Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Players from both the United States of America and Turkey are prohibited from playing at the casino. The casino also advises players to check the online gambling laws of their country before registering.

Mobile Gaming

Players can log in through their smartphone and tablet devices to enjoy NetEnt Touch games along with Microgaming mobile games with more providers coming soon.

Security and Fairness

To ensure players personal and financial details are kept secure the casino uses industry standard firewalls and RSA-encryption.

They also use a highly developed Random Number Generator, this means fairness is never an issue and a random result is guaranteed.

StallCation

Complaints

Read the complaints other players have left for Lord Lucky Casino. Learn more about complaints.

Show all complaints
Lord Lucky Casino - Unfair confiscation of winnings due to 'unforeseen technical difficulties' with self-exclusion request
Hello,
Maybe you can help me.
The short form of my problem:
1.I won $ 9000 from Lord Lucky after depositing $ 600, and the casino refuses to pay out on the grounds that I would have opted to block play at Lapalingo.
2.I was not aware that Lord Lucky belongs to Rabbit Entertaiment.
3.I have not claimed a bonus.
4.Lord Lucky only wants to reimburse me for the money paid in, but not my profit (see attachment mail)

Mail from Casino:
1.lordlucky.com Support

Sat, Jul 20th, 15:04 (2 days ago)

to me

Dear Mr. Redl,

We will contact you regarding your account closure at Lapalingo on 05.07.2019.
By your self-exclusion on our casino site you have indicated that you are playing too much for your money and therefore your account has been permanently closed. Since responsible gambling is the number one priority, we are responsible for all of your player accounts associated with Rabbit Entertainment Ltd. stand, permanently disable.
Unfortunately, it can happen that unforseen technical difficulties, a player account was not permanently closed, which was to our regret also with your player account the case.
For these inconveniences, we sincerely apologize to them and at the same time assure them that this will not happen again.
Since you have chosen to take the step of permanent account closure, we would like to refund your $ 610 of deposits that have been deposited into your gaming account in the meanwhile since the game has been blocked.
In order to be able to repay your funds as soon as possible, we ask you once more for your cooperation. We ask that you provide us with the following documents that we need to get the payout process started as soon as possible:
- proof of address - we still need an address proof from you, e.g. a gas, water or electricity bill, a letter from state authorities or bank statement with your name and address, and an apparent date. The documents must not be older than 3 months.
- Neteller Account - A screenshot from your e-wallet portal with the following information: first and last name, account ID number and your home address.
Furthermore, we are obliged to leave the profile permanently closed and to rate the profits as unfavorable.
For more help with responsible gaming or supportive institutions, please contact our LiveChat.

2.
Thomas Redl

Anhänge20.07.2019, 16:53 (2 days ago)

at lordlucky.com
Since they are not willing to pay my winnings, I will hire an attorney for international law.
In addition I will inform the responsible licensing authority and the game software manufacturers about my lawyer.
The mistake lies with them, as they say.
I was not aware that I am automatically locked with Lord Lucky.
For me, the offense of fraud is 100% fulfilled, they are not obliged to withhold my profits.
I have been informed on various online sites, and will possibly make this case public, so the other players are warned.
I will fight back.

3.
lordlucky.com Support
10:15 (29 minutes ago)


to me


Dear Mr. Redl,

Thank you for your message from 20.July.2019. We are happy to help you.

Please inform yourself explicitly at the right contact person, because different sources on the internet unfortunately have no relation to existing laws. We discussed your request internally with our lawyers a few days ago and unfortunately, as already mentioned, we must take the following steps to reimburse the aforementioned deposits in accordance with the law.

All deposits, after a request for blocking due to gambling addiction, are considered void and must be refunded, which of course we want to do directly. We need the requested documents from you. Here we ask you to send it to us by e-mail. Consequently, winnings resulting from such a deposit are, like the deposits, unfortunately not considered valid. Accordingly, there is no question of fraud here. We have to act with caution on such a sensitive issue as the addiction risk, so we asked our lawyers again how your case needs to be handled with the existing legislation. That's what we did in your case.

If you wish to file an official complaint, we kindly ask you to send it to [email protected].

Yours sincerely
staus Unresolved
$9000

Complaint Statistics

Resolved 2
Avg. Amount $ 1,981
Avg. Complaint Duration 4 days
Avg. Response Time 4 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
6.2/10 17 reviews

Top reviews from our players

Lord Lucky Casino is one of the latest casinos I have played at and I was intrigued to play here just because they were giving 5 euros free chip. Actually I found that offer from one Scandinavian site but after contacting them will I be able to claim that free chip I got positive answer and got that code.

After I opened my account insert the code which I got and by the way it was exclusive one got message that my country wasn't eligible for a freebie. I have send email which I got respond no can do, but I guess I was patient enough contact them once again and they told me they would make an exception and added that coupon for me. Must say I had a lot of fun with that 5 euros managed to top up my balance to 15 euros switched the game to Subtopia and lost all of my bonus money but had a little fun for a while.

Their welcome offer which is average one of 100% match bonus but their wagering requirements are not that friendly. Wagering the bonus and the deposit made X 40 and on top of that the maximum you can withdraw is only 1000 euros, I thing their bonuses are really the worst I have seen. They are very tight with free spins offers as many casinos have, actually I don't remember I have received anything free from the as a free spins or a bonus.

They do offer occasionally some reload bonuses but the minimum deposit comes from 30-50 euros and more I think I will skip their offers just because of their ridiculous max cashout while playing with a bonus. I have made 3 deposits here so far and didn't get any luck. Their site is really easy to navigate, they have my 2 favorite software as Netent and Microgaming as reading others reviews they I fast with their withdraws, having Malta licence I guess they are good to go.

Plenty of good games.
Answer times of support are okay.
Verification took about 10 hours.
Cashout took about 1 Day.

Missing some special netent and merkur games.
Website looks way too old fashioned.

Lord Lucky Casino is another online casino which I joined just recently. This one has video slots powered by NetEnt, Microgaming, Merkur and LionLine software providers. The promotions here are nice, there are four bonuses – first two of 100% match deposit and the others of 200% match deposit. I think the promotions for first four deposits here are really awesome. I have never seen such a great bonuses for 3rd and 4th deposit.

After I created account I decided to claim first bonus of 100% match deposit. I made a deposit around 18€ and I used the first bonus code. I like this casino because it has set min deposit really low. I usually make small deposits to online casinos and I am happy to see here min deposit of just 10€.

There are some restricted games while you are playing with bonus founds so make sure to check the bonus rules first. I played here a few games from NetEnt and Microgaming but I never raised my balance so much. Most of the time my balance were around 30-40€ and because of that I was playing only on min bets. At the end I lose my hope here on winnings and I decided to raised a bet. And after that I lose the money pretty fast without triggering any free spins feature.

Otherwise I think this casino is pretty cool, mostly because of first four deposit bonuses. I am sure I will play here at least one more time. And I hope that I will make some withdrawals too. Hehe. Anyway I had no problems while I was playing here, all works fine for me. I have trust in this casino, I think if you stick with their bonus rules you'll have no problems at all. I will rate it with 9 out of 10 possible stars here at Askgamblers.

Im new in the online gambling normally I´m a land base gambler and its the first time that I played online.

The Games are really good I like all of them also the live casino was really good!
I had a question to the support and the ticket was fast answered so im happy that I played in this casino.

After a few deposits I won and I withdrawal the money on my bank account it was fast there so im happy

Lord Lucky is one of the newest added casinos added to AskGamblers and they attracted my attention right away with the fact that within their software providers, they had Netent, Microgaming and Merkur softwares.

I took a closer look to their page and noticed that they offered many deposit bonuses. I was looking for a no deposit bonus and after I couldn't find one, I decided to ask their support about it, even before registering. Their live support was offline and I wrote them in the evening, so I was very surprised that I received an email response after an hour. The support greeted me in a very positive manner and I was quite surprised about that. They also told me that they created a special no deposit bonus code for me that I could claim and would get 5€ no deposit bonus.

After reading the email, I created my players account and claimed the bonus code. It worked great and with 5€ free chip I had 175€ wagering to do, in order to withdraw. The chip said that max cashout was 100€, but in their general terms I noticed that for only a few countries the 100€ was a max cashout, others had 50€ max withdrawal from no deposit.

Without any high hopes I went to my dear Twin Spin slot. I started to play with minimum bets and with around 1€ left, I managed to get a big win, soon after that I hit a 150x bet win that helped me to boost balance. My balance at some point got to 40€ and also went down to 10€, but luckily, at the very end, I managed to get a 150x bet win and big win under 100x which got me at 55€ and cleared wager.

After that I sent them an email regarding the maximum cashout and notified them that I would be sending my verification documents, which I saw were requested, when I wanted to open withdrawal section. I sent my passport and utility bill to their email. The next day I received email that my account was successfully verified and in my cashier I saw that I have bank wire available. Support told me that it takes around 3 days to receive money and I requested a bank wire cashout with 1€ fee. To my surprise, the withdrawal was approved within few hours and the next day it reached my bank account. Couldn’t be happier for that.

Overall I had a wonderful time at Lordlucky, I would recommend them and I would play there again. They have great support, very fast withdrawals and large game collection.

Another one, register acount, get confirmation email, go to make a deposit only to be told UK players are not accepted.

Very simple and intuitive interface, good games selection, generous bonuses and fast payouts.

Design of the casino is a bit on the oldish side and live chat not always available.

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.