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Joreels Casino is closed, please try these instead:

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Joreels Casino

Player Rating 17 Reviews
7.2/10
17 Reviews
Complaint Response 5 Complaints
1 day avg. 5 Complaints
What we like
  • 0-24 withdrawal timeframe
  • Live Chat open 24/7
  • Mobile-friendly design
  • UK Gambling License
What we don’t like
  • Need SMS Code to register
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Joreels Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.joreels.com
Established
2017
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, German, Japanese, Norwegian
Casino Type
Instant Play, Mobile

Joreels Casino is an online casino home to hundreds of games from multiple gaming suppliers like NetEnt, Microgaming, Yggdrasil Gaming, Thunderkick, Play’n Go and others. Players can access the casino in several languages which include English, Deutsch, Swedish and others. The site is available straight from a web browser or players can use their mobile casino. Joreels Casino are licensed and regulated under the laws of Malta and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, not all players can play here, restricted countries include Bulgaria, Hungary, Italy, Malaysia, Portugal, Romania, Spain, Turkey, and the United States. The full list of restricted countries can be found using the right hand-menu.

Mobile Gaming

Those players who prefer gaming on the go can access Joreels from their smartphone and tablet devices. They can immerse themselves in the fully optimized mobile casino with a selection of the casinos most popular games.

Security and Fairness

The casino utilizes the highest level of security to ensure players personal and financial details are kept secure and encrypted at all times.

There are also no issues with fairness as the casino uses an industry standard random number generator.

StallCation

Complaints

Read the complaints other players have left for Joreels Casino. Learn more about complaints.

Show all complaints
Joreels Casino - Stalling withdrawals/ Suspending account for no reason/ Not paying full bonus
Hello, I have had the worst costumer service experience with this casino and i have multiple outstanding issues. First of all none of the games for one of the providers (merkur) was working for me. I have contacted multiple customer support representatives and none of them seemed informed. I dont think they ever log or read any cases or emails. This is still not resolved after more than a weak, but to be honest i dont really care anymore about this, Second, I played quite a lot and won 175 megaspins bonus in weekly race. As game that i have received my spins on was not available, i have requested the game to be changed. It was eventually changed, I have cleared nearly 50k in wagering with 4000k+ balance and as soon as i cleared it my balance changed to 100eu instead. I immediately contacted customer support and they said that maximum win was 100 eu. I had to explain everything for the representative as he seemed unable to investigate anything himself. He then confirmed that actual maximum was 1000 eu and I'm due to receive the rest of the winnings (900 eu). I have followed up multiple times since then, but still there's no resolution, my 900 eur was never paid. Third issue, I have currently uploaded near 50 different copies of various documents, but im still being asked for even more documentation. Communication between different representatives is completely inconsistent i'm being asked for documents that i have already provided copies of good quality ( i have worked in compliance/AML department and i know my copies are completely sufficient). but im being asked for same stuff over and over again. I was eventually able to get my account verified yesterday and somehow they asked for my primary ID again today, even though i have provided both passport and national ID. I have 6500 eu pending for withdrawal, but they are keeping my money hostage and keep stalling for no reason. Its ridiculous... 4th issue, since i have been playing a lot, i have been contacted by VIP team with the offer to cancel my pending withdrawals for 10% cashback, once i did it, they said that the email they sent was in error and i'm not getting anything. 5th issue, somehow wager limit was set on my account and i was not allowed to play anymore. Customer support claimed it was me that set it when it wasn't me. Later i was informed that my account was suspended due to "detected some abnormal activity". I have no idea where are they coming from with these claims as i never did anything wrong or anything against T and Cs. TLDR: Casino is holding my 6.5k hostage, did not pay 900 eu in bonus winnings and suspended my account for no reason. Im scared i will not receive my money at all.
staus Rejected
€7200

Complaint Statistics

Resolved 3
Avg. Amount $ 1,283
Avg. Complaint Duration 2 days
Avg. Response Time 1 day

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Player rating
7.2/10 17 reviews

Top reviews from our players

Great selection of games and providers. Nice support. Fast payouts. Glad to play here!!!!

So far I'm super happy with Joreels Casino! Loads of games with new additions all the time from most of my favorite providers like Edict and Pragmatic. Been playing here for almost a week now and haven't encountered any problems.

Will definitely continue playing here!

The wagering requirements on bonuses are a bit high but it's still the same compared to other casinos.

So I really love playing at this casino. The game choices are wonderful, the chat staff when available are helpful and the roaring races are fun. Withdrawals are processed in a timely fashion!

It pains me to say this as this was one of my favourite casino at one time. The treatment of loyal customers are really abysmal compared to other casinos. I have sunk thousands of $ in the last little while and all I get is a 25% bonus upon deposit which is not even automatic, you have to engage the chat room to get it. It is not even wager free and I am at VIP status. There are not even any free spins sent your way now again. I now play at Trada or Mr. Green. There you get better appreciation and you can ask for a no deposit bonus from time to time and based on your loyalty you will get it. Sorry Joreels but I have to be honest....I am supremely disappointed by this.

-Games run nice
-Rose was nice as long she was there...

Note that this casino states it has 24h customer care. Rubbish! Last whole week live chat has been down. Not a single day anyone there. Also zero e-mail replies! I've sent several e-mails and not a single answer. Odd thing is that they had all deposit possibilities shut down some time; propably nothing serious, but I would think a again depositing there...

Joreels had this December Christmas a calendar. There were on 23rd of December a race and who would get most of the points would collect 300 Super Spins, value 1€ per spin, at Secrets of Christmas -slot. I won that, but after that all went bad. Rose, customer rep mentioned earlier here, said that I should get those spins, but never gotten them. Also won 40 Super Spins at same weekend Roaring Race -campaign. Missing those too. Last time Joreels had customer care was Christmas holidays and last reply to me from Joreels was from Rose that she will let "manager Johny to e-mail me after his meeting is over". Like said; no answers.

So be careful getting in here! You've been warned!

Friendly staff in live Chat - specially "Rose" very kind person helpful and takes here time to listen to you.
Got a problem where I did not receive my 50% second deposit bonus and rose say come back in 1 hour it should be fix. Sure some sites add it up instantly but 1 hour for me is okey to wait as long as it gets fixed 1 hour is no problem.

Plenty of games, I love the wide selection of games

Pro tip to the casino itself is to change your bonus terms now it said 70 x Wager on bonus money and that can scare alot of people away just because you are honest.. Instead have it like "Deposit + Bonus x 35Wager " Thats exactly the same amount to wager but in a players eyes it looks more fair that 70 x wager that sounds impossible :P

I don't like in generally max cashout casinos because I think when u wager u should earn all the money u won but this casino got a max cashout on 2000€ which I think is pretty fair amount I have seen other casinos got like 4x your deposit so this one is WAY WAY better.

I LOOOVE how u warn people on 5€ maxbet when joining a game absolutely fantastic. I would also like to be warned if I enter a game with 50´% wagering counting and if a games count 0% to wager. I am not sure if site already does that if it does then u are a flawless site :)

I have not yet made any withdraws but they got trustly and that takes like 5-10 min to withdraw with so ..

Think I found my new best site.

Only think to dislike actually is that they don't have Novomatics and blueprint slots, if they get this providers I think this site will become top #5 sites in EU.

Thanks so much for your kind words COCOJHN, please email [email protected], we'd be glad to give you a token of our appreciation!

user avatar

- Withdrawal speed is of great importance to me and Jo did not disappoint. Once the verification was cleared money was transferred to my account.

- Number of slots

Nothing in particular, RTP can always be better though...

Thanks so much for your kind words JannexxxJanne, please email [email protected], we'd be glad to give you a token of our appreciation!

user avatar

Love it. One of the best UK casinos. All the best sofware providers, easy deposit and register and the fastest withdrawals online. 3 hours anyone? Good games and mobile site. Feels like they have got money behind them and plays like it too. Design is OK but not great but they are fair and I win here often enough to keep me there!

Thanks for your kind words Johndaily ! please email [email protected] for a gift of appreciation! The Joreels Team

user avatar

I played on this casino alot and lost some and won some. I never seen faster payouts than Joreels. I withdrew at 11 am at night and it was on my bank account the next morning. This will be my website of choice for all my gambling!

Microgaming isnt available in my country (netherlands)

Thanks for your kind words Rikkert12! please email [email protected] for a gift of appreciation! The Joreels Team

user avatar

My last 2weeks rtp from joereels has been 67%. Yeah 67% 😂😂😂 -30% from what games provide. Funny thing is, I was up 400. Now I've been depositing 400 and that rtp has been on that 400 now. Isn't it kinda funny how it is random and still numbers match? (I have screenshot from customer service admitting its way too low.)

Joreels is quite a good casino that is let down by a few things. Firstly it has an outdated design which aims for a comic book style but falls short. Secondly there are spelling mistakes on the front page which does not good for a casino licensed by the UK Gambling commission. Slots are ok and payment is quick.

Thanks for your kind words 67Bollinger! please email [email protected] for a gift of appreciation! The Joreels Team

user avatar

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