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Joreels Casino is closed, please try these instead:

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Joreels Casino

Player Rating 17 Reviews
7.2/10
17 Reviews
Complaint Response 5 Complaints
1 day avg. 5 Complaints
What we like
  • 0-24 withdrawal timeframe
  • Live Chat open 24/7
  • Mobile-friendly design
  • UK Gambling License
What we don’t like
  • Need SMS Code to register
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Joreels Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.joreels.com
Established
2017
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, German, Japanese, Norwegian
Casino Type
Instant Play, Mobile

Joreels Casino is an online casino home to hundreds of games from multiple gaming suppliers like NetEnt, Microgaming, Yggdrasil Gaming, Thunderkick, Play’n Go and others. Players can access the casino in several languages which include English, Deutsch, Swedish and others. The site is available straight from a web browser or players can use their mobile casino. Joreels Casino are licensed and regulated under the laws of Malta and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, not all players can play here, restricted countries include Bulgaria, Hungary, Italy, Malaysia, Portugal, Romania, Spain, Turkey, and the United States. The full list of restricted countries can be found using the right hand-menu.

Mobile Gaming

Those players who prefer gaming on the go can access Joreels from their smartphone and tablet devices. They can immerse themselves in the fully optimized mobile casino with a selection of the casinos most popular games.

Security and Fairness

The casino utilizes the highest level of security to ensure players personal and financial details are kept secure and encrypted at all times.

There are also no issues with fairness as the casino uses an industry standard random number generator.

StallCation

Complaints

Read the complaints other players have left for Joreels Casino. Learn more about complaints.

Show all complaints
Joreels Casino - Stalling withdrawals/ Suspending account for no reason/ Not paying full bonus
Hello, I have had the worst costumer service experience with this casino and i have multiple outstanding issues. First of all none of the games for one of the providers (merkur) was working for me. I have contacted multiple customer support representatives and none of them seemed informed. I dont think they ever log or read any cases or emails. This is still not resolved after more than a weak, but to be honest i dont really care anymore about this, Second, I played quite a lot and won 175 megaspins bonus in weekly race. As game that i have received my spins on was not available, i have requested the game to be changed. It was eventually changed, I have cleared nearly 50k in wagering with 4000k+ balance and as soon as i cleared it my balance changed to 100eu instead. I immediately contacted customer support and they said that maximum win was 100 eu. I had to explain everything for the representative as he seemed unable to investigate anything himself. He then confirmed that actual maximum was 1000 eu and I'm due to receive the rest of the winnings (900 eu). I have followed up multiple times since then, but still there's no resolution, my 900 eur was never paid. Third issue, I have currently uploaded near 50 different copies of various documents, but im still being asked for even more documentation. Communication between different representatives is completely inconsistent i'm being asked for documents that i have already provided copies of good quality ( i have worked in compliance/AML department and i know my copies are completely sufficient). but im being asked for same stuff over and over again. I was eventually able to get my account verified yesterday and somehow they asked for my primary ID again today, even though i have provided both passport and national ID. I have 6500 eu pending for withdrawal, but they are keeping my money hostage and keep stalling for no reason. Its ridiculous... 4th issue, since i have been playing a lot, i have been contacted by VIP team with the offer to cancel my pending withdrawals for 10% cashback, once i did it, they said that the email they sent was in error and i'm not getting anything. 5th issue, somehow wager limit was set on my account and i was not allowed to play anymore. Customer support claimed it was me that set it when it wasn't me. Later i was informed that my account was suspended due to "detected some abnormal activity". I have no idea where are they coming from with these claims as i never did anything wrong or anything against T and Cs. TLDR: Casino is holding my 6.5k hostage, did not pay 900 eu in bonus winnings and suspended my account for no reason. Im scared i will not receive my money at all.
staus Rejected
€7200

Complaint Statistics

Resolved 3
Avg. Amount $ 1,283
Avg. Complaint Duration 2 days
Avg. Response Time 1 day

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Player rating
7.2/10 17 reviews

Top reviews from our players

The site is not bad; the theme is interesting and new games are always being added! They also promote various game providers by adding many of their games which have amazing themes!

Just one thing I’m not very sure of - I never take bonuses on this site! Simply because they advertise their bonuses in dollars and I never know what it will be for my currency! Quite annoying I would say!

Thanks so much Elijah for your kind words! We hope you enjoy our continually growing selection of games!

user avatar

I have make a deposit and then withdraw what I have deposited because bonus on deposit hasn't been valid for my country. It was sold very fast on live chat and i didn't even have to upload my documents to make a withdraw.

first time on live chat they told me that restriction is only for UK players

Thx Sanel - hope your experience was great! If there are any further issues please dont hesitate to contact support. Thanks as ever

user avatar

Nice layout, 24/7 Chat, fast servers and many games. But nothing other casinos wouldn't have!

- WOW! another casino that charges FEES for deposits. 9% for paysafe! Yes, 9%! This is ridiculous!!!
- 50X rollover for boni! This is also incredibly bad!
- The Customer Service is not friendly at all.

I do not know why a new casino would have such bad conditions. There are so many casinos around that have great conditions and good boni. Not this one. That is why I cannot understand the good ratings! The Casinos are not responsible for the RTP. So I have to rate the other conditions. And they are mostly bad!

To establish good servers and a well designed homepage is not difficult at all. A child can nowadays build a homepage. These one man show casinos should not get a 8+ rating! No way!

We appreciate and hear your concerns , full details of VIP program launching this week which includes removal of withdrawal and deposit fees for our loyal players, among other amazing prizes, promos, reloads, cashbacks and giveaways.

user avatar

When I browse the net and searched for some new casino firstly I want to find some new casino where I still didn't play and of course one of the most important things for me as a player it should be good licence, trusted owner where I can play safely. Joreels casino I can say its one of those casinos because it belongs to MT Secure Trade Limited group of casinos, so I can mention some from the same group such as Guts,Betspin,Rizk which are very good rated, trusted and have fast withdraws.

So looking at this newly casino I decided to pay them a visit and see what they have to offer.Its funny though how this casino work or I might be missing something. In some of those mentioned above even the Joreels Casino in some of them I am eligible to use their welcome bonuses and in some not.So Joreels was one of them where my country is restricted to use their welcome bonuses. What makes me upset is the fact when I login in my account I always see their message with the reload bonus which I am not entitled to it.

If I am not allowed to use your bonuses so no message should appear in my account no matter if I read or not your T & C because I see it as a false advertising or you are misleading the player on purpose.

Anyways eligible or not I wanted to try this newly added casino and that was few months ago so I made one small deposit of 25 euros just to try my luck there and see what my Lady Luck will bring me. My all time favorite slots was, actually still is Piggy Riches game so no matter in what casino I play I always play this slot, because all my biggest wins or withdraws came from the same game.

As any other game Piggy can be brutal meaning can eat my balance in a minute but when its in the winning mode it can really bust my ballance and give me some really good wins. Actually I lost my deposit as Piggy is in some weird mode, the eating one and its taking pretty long time as they changed all games to HTML which I don't like but hopefully my luck will change.

Joreels casino, they have pretty good customer support, informative and friendly as for the casino it self I can say I liked it and the fact I made only one deposit there, they surely give a lots of freebies. I stopped depositing there just because I am not allowed to use any bonus and that message popping out on every sign in I make in the casino telling me I have a bonus waiting of 50% reload really gets on my nerves.

Because I see it this way, if you are offering me or advertising me that reload offer I am fully eligible for that offer seeing its your own fault not mine, because that shouldn't be in my account.

Joreels really have a nice look and the games loads fast. They have all my favorite games, so nothing missing there. The verification was very fast and easy and the same with the withdrawal. I must also add that the customer service is very nice, helpful and polite. Joreels give away freespins every now and then and you will not miss the spins as they send you email and sms about them. All in all, no doubt that Joreels get a full score from me.

Nothing, really! If anything "loyalty points" could be interesting to get for returning players.

Thanks for your kind words bud! We're adding Scientific Games next month, hope you enjoy the increased selection!

user avatar

Plenty of choice of slots, with plenty of providers, and the slots have paid well for me, made 2 deposits so far and made 2 substantial withdrawals. Once your account is verified the withdrawals are processed pretty quick within a couple of hours.
Live chat usually answer pretty quickly and are helpful

I did have some problems with verification as I do not have bills where I live, but to there credit they crossed checked with a sister site on the same platform to verify my account.

Thanks for your kind words Colin! Glad your verification issue was promptly sorted. FYI new games launching this week: Tuesday: Halloween - Microgaming Wednesday: Prosperity Palace - Play N’ Go Enjoy our Speakeasy Josh JoReels

user avatar

I like the variation of games fast loading took bonus and managed to roll it over and withdraw fast processing time processed next working day really enjoyed my experience on this site also fast and friendly live chat 24hrs which is great highly recommend 👍

Not to much to complain about really maybe add more slots that's about it really

Thanks for your kind words Sarah! We add more games weekly, hope you enjoy them as they launch

user avatar

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