Jet10 Casino

Hey.

I withdrew money on Friday. Yesterday, Tuesday, was supposed to be the last processing day. and in the evening it was announced that they had a technical problem with the payments.

I knew I was expecting this because the casino has been promising all along that the money will come and then they have some kind of technical problem with the withdrawals.

This is a complete scam. I have been hoping for money for 8 days.

My game account is absolutely verified, there shouldn't be any problem

Hi!

I have made two withdrawal requests:

2.500,00 € 27.9.2023 19.43.46

2.005,00 € 28.9.2023 2.25.38

I have asked from chat that withdrawal time is from 5 min to 3 days.

Also at last Friday I sent documents to them and they told that I will get an email when they are accepted.(Didn't get an email) Today at chat they told that they have accepted my documents at 29.9.2023.

At Saturday at chat they told me that I'm going to get my money at Monday. I have not seem them yet.

I have played with my own money

I have copies from chats and I can send them to you.

I appreciate your help

Hello,

My name is Emil <surname removed>. I made a deposit on Jet10, picked CASINO bonus ( I'm sure that i picked that one, also spoke with customer support to make sure I have the right deposit, because I never play on sportsbook ) , won 7.8k euro and wagered the bonus requirements. After that I wanted to withdraw the money but they didn't let me and confiscated my money saying I can get just my original deposit back. I requested the chat support script but they refused to give me the first time, and the second time they didn't send it on my email ( i asked for this on 27th may , so its been a while ). I also attached a screenshot proving that they didn't send me an email.

I hope we can resolve this issue with them so I can get back my money that I won.

Thank you!

After clearing the conditions using the deposit bonus, apply for a $ 600 withdrawal. It's been a total of a month since I first applied for withdrawal. First, it took me three weeks to complete my account verification. The specified amount of time has passed since your account was authenticated, but the withdrawal has not yet been completed. They never respond to my request and do not explain the time dilation.

They may not be willing to withdraw. Is the exit of players other than me handled normally? If you can help me, I can provide you with the detailed information and documentation you need.

My withdrawal request of 722 USD is still pending from 22 of February. On 4 of March I have got their answer that due to a high volume of requests, there may be delays for the withdrawal. And until now nothing. High volume of requests? Every casino has them but despite that they paying in time!

My documents are approved long time ago, I didn't break bonus terms as well. So no reasons not to pay.

By the way payment issue is not the only bad thing happened here. Just after my first sports bets they limited my max bet. For ex. some type of bets with max 1000 usd before went down to 15 usd. I asked support agent what happened and she answered that's not their casino fault. Yeah, right :) But anyway I understood why they limited me after my very first bets. It was because I am betting football corners. Casinos hate players who bet on statistics. You must bet top leagues most profitable (for casinos) bet types like victories. Just I don't get it why to offer bet corners if you dont let to do it? But limitation we can keep away. For the moment I just want to get my money back.