Complaint #15 Jet10 Casino

7800 Euros Confiscated and they do not reply to my emails

By EmilOLV261

2 years ago

Hello,

My name is Emil <surname removed>. I made a deposit on Jet10, picked CASINO bonus ( I'm sure that i picked that one, also spoke with customer support to make sure I have the right deposit, because I never play on sportsbook ) , won 7.8k euro and wagered the bonus requirements. After that I wanted to withdraw the money but they didn't let me and confiscated my money saying I can get just my original deposit back. I requested the chat support script but they refused to give me the first time, and the second time they didn't send it on my email ( i asked for this on 27th may , so its been a while ). I also attached a screenshot proving that they didn't send me an email.

I hope we can resolve this issue with them so I can get back my money that I won.

Thank you!

Disputed Casino Jet10 Casino

Reason Bonus removal

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Jet10 Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Jet10 Casino

• Representative

2 years ago

Dear AskGamblers Team,

Please be informed that all requested information has been provided over email.

Thank you for your cooperation.
Jet10 team

AskGamblers

• Support Team

2 years ago

Dear Jet10 Casino,

The AskGamblers Complaint Team is kindly asking you to provide a chat transcript from 11th of May, where is clearly visible that the Player claimed a Sports bonus. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

EmilOLV261

2 years ago

Also Im sure I spoke with chat support about the bonus right after I made the deposit.

Thank you!

Jet10 Casino Complaint Stats

Resolved 6 / 6

Avg. Amount $2,355

Avg. Complaint Duration 2 days

Avg. Response Time 1 day

Jet10 Casino Complaints

See all complaints for this casino

I am waiting for withdrawal too long

Hey.

I withdrew money on Friday. Yesterday, Tuesday, was supposed to be the last processing day. and in the evening it was announced that they had a technical problem with the payments.

I knew I was expecting this because the casino has been promising all along that the money will come and then they have some kind of technical problem with the withdrawals.

This is a complete scam. I have been hoping for money for 8 days.

My game account is absolutely verified, there shouldn't be any problem

Resolved

€7,500

Withdrawals delayed since 27th of September

Hi!

I have made two withdrawal requests:

2.500,00 € 27.9.2023 19.43.46

2.005,00 € 28.9.2023 2.25.38

I have asked from chat that withdrawal time is from 5 min to 3 days.

Also at last Friday I sent documents to them and they told that I will get an email when they are accepted.(Didn't get an email) Today at chat they told that they have accepted my documents at 29.9.2023.

At Saturday at chat they told me that I'm going to get my money at Monday. I have not seem them yet.

I have played with my own money

I have copies from chats and I can send them to you.

I appreciate your help

Resolved

€4,505

Withdrawal delayed for over a month

After clearing the conditions using the deposit bonus, apply for a $ 600 withdrawal. It's been a total of a month since I first applied for withdrawal. First, it took me three weeks to complete my account verification. The specified amount of time has passed since your account was authenticated, but the withdrawal has not yet been completed. They never respond to my request and do not explain the time dilation.

They may not be willing to withdraw. Is the exit of players other than me handled normally? If you can help me, I can provide you with the detailed information and documentation you need.

Resolved

$600

No payment of 105 euros

Hello, Askgamblers. I was faced with the ugly attitude of this casino to the players, and outright lies on their part. Some time ago, I registered with them and made 2 deposits of 100 euros, which I lost. I made a third deposit of 100 euros, and found that sports betting is equal to 1-2 euros for all matches. I requested money for withdrawal, but I was refused, as the deposit amount had to be wagered 1 time. I asked: how can I win back a deposit if my limits are reduced to a minimum? I was told that this is supposedly my problem, as the casino has the right to set any restrictions for players. I didn't like it very much, I won back the deposit in the casino, and on April 20 I requested money for withdrawal. I waited 3 days, and on Friday evening I contacted the operator and asked - what is the problem with the output? The operator asked me to wait until Monday, as their technical service does not work on weekends. I agreed, and asked: do you need any documents for verification? To which I was told that they would send me an answer after the weekend. It's been 7 days (today is Tuesday), but no one has contacted me. Please help me in solving my problem. I would also like the casino to jet10.com we reduced the rating and informed the players about the dishonesty of this casino.
P.S. The lies are simply off the scale. I contacted chat a few hours ago. They said again that it was late and no one was there. Okay, I say, I send a complaint to Askgamblers. Wait, they say, now you will write to the post office. Here I have been waiting for 4 hours, but no one has contacted me. I can provide screenshots of the correspondence.
The withdrawal request is 105 euros.

Resolved

€105

Payment delay of 722 USD

My withdrawal request of 722 USD is still pending from 22 of February. On 4 of March I have got their answer that due to a high volume of requests, there may be delays for the withdrawal. And until now nothing. High volume of requests? Every casino has them but despite that they paying in time!

My documents are approved long time ago, I didn't break bonus terms as well. So no reasons not to pay.

By the way payment issue is not the only bad thing happened here. Just after my first sports bets they limited my max bet. For ex. some type of bets with max 1000 usd before went down to 15 usd. I asked support agent what happened and she answered that's not their casino fault. Yeah, right :) But anyway I understood why they limited me after my very first bets. It was because I am betting football corners. Casinos hate players who bet on statistics. You must bet top leagues most profitable (for casinos) bet types like victories. Just I don't get it why to offer bet corners if you dont let to do it? But limitation we can keep away. For the moment I just want to get my money back.

Resolved

$722