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Jackpot Guru Casino

Item: Jackpot Guru Casino
Rating: 6.8
Author: Goran G.

Our Rating CasinoRank

6.8/10

CasinoRank

Player Rating 1 reviews

8/10

1 reviews

Complaint Response 6 complaints

2 days avg. 6 complaints

What we like

Home to leading software companies
Live chat is open 24/7
Mobile friendly games
Secure payment options

What we don’t like

Several country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Jackpot Guru Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.jackpotguru.com/en

Established

2022

Licences

Isle of Man Gambling Supervision Commission

Company

Black Cat Holdings Limited

Affiliate Program

Sailfish Affiliates

Languages

English

Casino Type

Instant Play, Live Casino, Mobile, Crypto Casino

Jackpot Guru Casino is an online casino that is home to hundreds of online slots and games for players to enjoy though a web browser, or through their mobile devices. The casino is home to several different providers which include Net Entertainment, and Relax Gaming.

The site is available in English, and players can feel safe as they are fully licensed and regulated by the Isle of Man Gambling Supervision Commission.

Restricted Countries and Territories

Unfortunately, the casino can only accept players from certain countries. The list of restrictions can be found in their terms and conditions and include players from Belgium, China, Denmark, France, Greece, Hungary, Romania, Spain, Turkey, the UK, and the USA. We have also listed the restrictions under ‘more casino details’.

Mobile Gaming

The casino is completely versatile which is why players can now access their favourite games on the go. There are a variety of slots, table games, and live games, and there is no app needed.

Players can log in using their mobile browsers, and most smartphones and tablets are supported.

Security and Fairness

Of course, there are no issues with security. The casino uses high levels of encryption methods and technology to keep private information private. They also use a random number generator to determine their games results so that they are fair, and unbiased.

Deposit Methods

Visa, MasterCard, AstroPay Card, Jeton, Payz, UPI, Pay by Phone, Paysafecard, Flexepin, Interac, MuchBetter, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Ripple, CoinsPaid, NetBanking, MiFinity, Neteller

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Payz, AstroPay Card, Bank Wire Transfer, UPI, Interac, Flexepin, Skrill, Neteller, Bitcoin, Bitcoin Cash, Ethereum, Tether, Ripple, CoinsPaid, NetBanking, MuchBetter, MiFinity, Jeton

Withdrawal Fees

Withdrawal Limit

EUR 100,000 per month

Currencies

Indian rupees, Euros, US dollars, Canadian dollars, New Zealand dollars, Bitcoin, Bitcoin Cash, Ethereum, Tether, Ripple, Litecoin, Binance Coin

Pending Time

0-1 hours

Withdrawal Times

E-Wallets 1-7 days
Bank Transfers 1-7 days
Card Payments 1-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

2 By 2 Gaming, 4ThePlayer, Avatar UX, BetGames, Blueprint Gaming, Booming Games, Cayetano Gaming, Electric Elephant, Fantasma Games, Felt Gaming, Foxium, Gaming Corps, Genesis Gaming, Golden Rock Studios, Golden Hero Games, Habanero, Hacksaw Gaming, iSoftBet, Just For The Win, Kalamba Games, Northern Lights Gaming, Old Skool Studios, Pocket Games Soft, Play'n GO, Playson, Playtech, Pragmatic Play, Push Gaming, Quickspin, Rabcat, ReelPlay, Relax Gaming, Skillzzgaming, Snowborn Games, Stakelogic, Sthlm Gaming, Storm Gaming, Swintt, SYNOT Games, Wazdan, Yggdrasil Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

The casino is home to some video slots which can be found through the games lobby. Unfortunately, there does not seem to be many filtering options, so players can’t select their favourite providers. However, there is a search engine which players can use if they know which games they’re looking for. Some of the titles available to enjoy here include the Dead or Alive 2 Slot, Money Train 2 Slot, Sweet Bonanza Slot, Gates of Olympus Slot, Divine Fortune Slot, and Great Rhino Megaways Slot.

Players can also pick some great table games which include versions of Blackjack, Roulette, Baccarat, and more. Players who love card games can also try the casinos Poker titles. They all have their own section within the lobby so they are easy to find.

Live Casino

In the live casino there are more games, these ones are hosted by real life dealers though, creating a different kind of atmosphere to the traditional table games we mentioned above.

These games are played from real studios, and streamed in real time, often to replicate the games found in land-based casinos.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

When it comes to support players should always be able to get help. They have a friendly live chat team who are available around the clock , 24 hours a day, 7 days a week.

Players can also reach out to support over email, and they also have an FAQ section with answers to the most common questions.

Suggest an edit

Complaints

Read the complaints other players have left for Jackpot Guru Casino. Learn more about complaints.

Show all complaints

Submit complaint

Jackpot Guru Casino - 20000 deposit not yet credited

I have deposited 20000 in 06/06/2024 but not yet credited, I have provided all document but still no update and no improvement. It's a customer harassment so kindly look into the matter so this is a cheating to customer and it should not happen because it loose trust, bank statement and merchant slip,I have provided and I am ready to support.

Unresolved

₹20000

Jackpot Guru Casino - Deposit not yet credited 49000 INR

I made a deposit of 49000 INR on 5th May 2024 but still, it’s not showing

I raised a complaint to the customer service team and till today they only say the payment team is investigating I don’t know what to do

I emailed them first they never replied when they replied they said the payment team was investigating.

I have submitted all the proof of payment statements they requested and now I am helpless and need assistance.

Please help to resolve the issue

Unresolved

₹49000

Jackpot Guru Casino - Account closed without any valid reason

I deposited 32000rs in jackpot guru casino and I won 16000rs. So my total balance is 48000rs.

After I withdraw 48000rs they asked for documents,

I send that document and my account also got verified. Now they closed my account and not giving my money and also not saying the reason.

When I contact them they not replying me properly, if I send one message they will reply after 30 mins.

Unresolved

₹48000

Jackpot Guru Casino - My 20k deposit is missing from April 13th

I deposited 20,000 rs on April 13 through imps which are yet not credited to my jackpotguru wallet... Even as for proof I have sent 20k transaction screenshot to email at [email protected] twice but still there is no response... Whenever I chat with customer care agent they always say that our payment team is still checking....😔😔😔 why this much time taking casino... Today is 17 April still no response kindly help askgambler.

Resolved

₹20000

Jackpot Guru Casino - Account closed without any reason

I deposited 3000rs and I won 2000rs.

After I withdraw 5000rs they asked for documents,

I send that document and my account also got verified. Now they closed my account and not giving my money and also not saying the reason.

When I contact them they not replying me properly, if I send one message they will reply after 30 mins.

Unresolved

₹5000

Jackpot Guru Casino - My deposit form 9th of February still not credited

I had made a deposit of 3000 INR on 09th Feb. It was successful and even i had sent proof to casino.

Till date casino says they are checking. I have followed up several times.

They just say they will contact via email.

This is totally unsafe practice and not trustworthy. Hence I wish to take it further.

Unresolved

₹3000

Complaint Statistics

Resolved 1

Avg. Amount $ 292

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8/10 ● 1 review

Top reviews from our players

ben.nazir

3 years ago

8/10

As someone who is living in India in which there is a gambling ban here, I have no trouble looking for a very accessible online casino, easy sign up, quick cash outs and their game selection is not that massive but for sure it will have something of your choosing.
Solid VIP support and your money is secured here for sure.

Needs to include a live chat or a any multi platform for their customer support to make any inquiries and other questions be entertained for the most part.