Complaint #20 Jackpot Guru Casino

Deposit not yet credited 49000 INR

By Raju S.

2 years ago

I made a deposit of 49000 INR on 5th May 2024 but still, it’s not showing

I raised a complaint to the customer service team and till today they only say the payment team is investigating I don’t know what to do

I emailed them first they never replied when they replied they said the payment team was investigating.

I have submitted all the proof of payment statements they requested and now I am helpless and need assistance.

Please help to resolve the issue

Disputed Casino Jackpot Guru Casino

Reason Amount not credited

Amount ₹49000

Discussion

AskGamblers

• Support Team

2 years ago

Dear Jackpot Guru Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Rjvsingh

• India

2 years ago

Please help me I am really helpless they are threatening me that they will ban my account and I will not be able to do anything that is what they are saying

Jackpot Guru Casino Complaint Stats

Resolved 1 / 6

Avg. Amount $292

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Jackpot Guru Casino Complaints

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20000 deposit not yet credited

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When I contact them they not replying me properly, if I send one message they will reply after 30 mins.

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My deposit form 9th of February still not credited

I had made a deposit of 3000 INR on 09th Feb. It was successful and even i had sent proof to casino.

Till date casino says they are checking. I have followed up several times.

They just say they will contact via email.

This is totally unsafe practice and not trustworthy. Hence I wish to take it further.

Unresolved

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