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Jackpot Guru Casino - My 20k deposit is missing from April 13th


Complaint Info

Disputed casino

Jackpot Guru Casino


Missing Funds


₹ 20000

Posted on April 18, 2023

I deposited 20,000 rs on April 13 through imps which are yet not credited to my jackpotguru wallet... Even as for proof I have sent 20k transaction screenshot to email at suppor­t@j­ack­pot­gur­u.com twice but still there is no response... Whenever I chat with customer care agent they always say that our payment team is still checking....😔😔😔 why this much time taking casino... Today is 17 April still no response kindly help askgambler.

Posted on April 19, 2023


Thank your for the reach out.

Unfortunately we did not found any account that is connected with the email address given. Could you maybe supply your username to locate your account.

Kind regards,


Posted on April 19, 2023

<content removed>

Hope these detail will help to locate my account

Posted on April 19, 2023

Dear @Shasvat,

The AskGamblers Complaint Team is kindly asking you to refrain from posting private/sensitive information in public posts.

Please note we have forwarded all to the casino representative as a private message.

Thanks in advance for your cooperation.

Posted on April 19, 2023

Dear @Shasvat,

Thank you for your quick response.

We came to notice that you have already spoken to our CS Agent (Steve) . Unfortunately I need to give the same news in this. We are taking your matter very serious and we have escalated the issue to our payment provider for an explanation asap.

We will keep you updated as soon as we have any sort of news to make your transfer into a succes.

We are very sorry and we would like to thank you for your patience up till now. We hope for a quick resolve in the matter.

Kind regards,


Posted on April 20, 2023

Jackpotguru still has not given update for my missing deposit of 20k.... whatever proof they needed I provided all even they ask for sometime to check that too I wait but still they do not have any update for me of my 20k missing transactions

Bas(Jackpotguru agent) has given reply to make my issue on top priority and also take seriously but still they didn't give any response why ?

Are they doing scam in deposit missing? Ask gambler please help if they didn't help in locating my 20k transactions then I request to please take necessary step so people should aware of these type of scam....

Believe me I had each and every proof given to Jackpotguru of my 20k transactions .... but they say ur transactions is missing

Even all after proof they don't have any valid statements and explanation, but that is too be true that they want more time.... as payment team is finding.....

Because of these "want more time" I really frustrated.... they even don't have any explanation for my missing transactions.... even all proof give of 20k transactions they not giving my money back .... why?

I request ask gambler please take necessary steps if Jackpotguru not giving respond please....

Posted on April 21, 2023

Hello Shasvat,

The relevant department has investigated with the payment provider and 20K INR has been manually credited to your balance.

We appreciate your patience and we are sorry for any inconvenience caused. Should you have any issues or queries, please contact us.

Have a great weekend ahead.

Best regards,


Posted on April 21, 2023

Thank you askgambler for acting best mediator ever for solving my issue ....
Thank Bas too for understanding my issue help in solving it ....

Ask gambler please close these complaint as solved I received 20k in my jackpotguru wallet 👍

Posted on April 21, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.