Complaint #12 Jackpot Guru Casino

My 20k deposit is missing from April 13th

By Shasvat

3 years ago

I deposited 20,000 rs on April 13 through imps which are yet not credited to my jackpotguru wallet... Even as for proof I have sent 20k transaction screenshot to email at support@jackpotguru.com twice but still there is no response... Whenever I chat with customer care agent they always say that our payment team is still checking....😔😔😔 why this much time taking casino... Today is 17 April still no response kindly help askgambler.

Disputed Casino Jackpot Guru Casino

Reason Missing Funds

Amount ₹20000

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Shasvat

3 years ago

Thank you askgambler for acting best mediator ever for solving my issue ....
Thank Bas too for understanding my issue help in solving it ....

Ask gambler please close these complaint as solved I received 20k in my jackpotguru wallet 👍

Jackpot Guru Casino

• Representative

3 years ago

Hello Shasvat,

The relevant department has investigated with the payment provider and 20K INR has been manually credited to your balance.

We appreciate your patience and we are sorry for any inconvenience caused. Should you have any issues or queries, please contact us.

Have a great weekend ahead.

Best regards,

Bas

Shasvat

3 years ago

Jackpotguru still has not given update for my missing deposit of 20k.... whatever proof they needed I provided all even they ask for sometime to check that too I wait but still they do not have any update for me of my 20k missing transactions

Bas(Jackpotguru agent) has given reply to make my issue on top priority and also take seriously but still they didn't give any response why ?

Are they doing scam in deposit missing? Ask gambler please help if they didn't help in locating my 20k transactions then I request to please take necessary step so people should aware of these type of scam....

Believe me I had each and every proof given to Jackpotguru of my 20k transactions .... but they say ur transactions is missing

Even all after proof they don't have any valid statements and explanation, but that is too be true that they want more time.... as payment team is finding.....

Because of these "want more time" I really frustrated.... they even don't have any explanation for my missing transactions.... even all proof give of 20k transactions they not giving my money back .... why?

I request ask gambler please take necessary steps if Jackpotguru not giving respond please....

Jackpot Guru Casino Complaint Stats

Resolved 1 / 6

Avg. Amount $292

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Jackpot Guru Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 0 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

Jackpot Guru Casino Complaints

See all complaints for this casino

20000 deposit not yet credited

I have deposited 20000 in 06/06/2024 but not yet credited, I have provided all document but still no update and no improvement. It's a customer harassment so kindly look into the matter so this is a cheating to customer and it should not happen because it loose trust, bank statement and merchant slip,I have provided and I am ready to support.

Unresolved

₹20,000

Deposit not yet credited 49000 INR

I made a deposit of 49000 INR on 5th May 2024 but still, it’s not showing

I raised a complaint to the customer service team and till today they only say the payment team is investigating I don’t know what to do

I emailed them first they never replied when they replied they said the payment team was investigating.

I have submitted all the proof of payment statements they requested and now I am helpless and need assistance.

Please help to resolve the issue

Unresolved

₹49,000

Account closed without any valid reason

I deposited 32000rs in jackpot guru casino and I won 16000rs. So my total balance is 48000rs.

After I withdraw 48000rs they asked for documents,

I send that document and my account also got verified. Now they closed my account and not giving my money and also not saying the reason.

When I contact them they not replying me properly, if I send one message they will reply after 30 mins.

Unresolved

₹48,000

Account closed without any reason

I deposited 3000rs and I won 2000rs.

After I withdraw 5000rs they asked for documents,

I send that document and my account also got verified. Now they closed my account and not giving my money and also not saying the reason.

When I contact them they not replying me properly, if I send one message they will reply after 30 mins.

Unresolved

₹5,000

My deposit form 9th of February still not credited

I had made a deposit of 3000 INR on 09th Feb. It was successful and even i had sent proof to casino.

Till date casino says they are checking. I have followed up several times.

They just say they will contact via email.

This is totally unsafe practice and not trustworthy. Hence I wish to take it further.

Unresolved

₹3,000