Complaint #9 Jackpot Guru Casino

Account closed without any reason

By rabinson

3 years ago

I deposited 3000rs and I won 2000rs.

After I withdraw 5000rs they asked for documents,

I send that document and my account also got verified. Now they closed my account and not giving my money and also not saying the reason.

When I contact them they not replying me properly, if I send one message they will reply after 30 mins.

Disputed Casino Jackpot Guru Casino

Reason Verification issues

Amount ₹5000

Discussion

AskGamblers

• Support Team

3 years ago

Dear Jackpot Guru Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Jackpot Guru Casino Complaint Stats

Resolved 1 / 6

Avg. Amount $292

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Jackpot Guru Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 0 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

Jackpot Guru Casino Complaints

See all complaints for this casino

20000 deposit not yet credited

I have deposited 20000 in 06/06/2024 but not yet credited, I have provided all document but still no update and no improvement. It's a customer harassment so kindly look into the matter so this is a cheating to customer and it should not happen because it loose trust, bank statement and merchant slip,I have provided and I am ready to support.

Unresolved

₹20,000

Deposit not yet credited 49000 INR

I made a deposit of 49000 INR on 5th May 2024 but still, it’s not showing

I raised a complaint to the customer service team and till today they only say the payment team is investigating I don’t know what to do

I emailed them first they never replied when they replied they said the payment team was investigating.

I have submitted all the proof of payment statements they requested and now I am helpless and need assistance.

Please help to resolve the issue

Unresolved

₹49,000

Account closed without any valid reason

I deposited 32000rs in jackpot guru casino and I won 16000rs. So my total balance is 48000rs.

After I withdraw 48000rs they asked for documents,

I send that document and my account also got verified. Now they closed my account and not giving my money and also not saying the reason.

When I contact them they not replying me properly, if I send one message they will reply after 30 mins.

Unresolved

₹48,000

My 20k deposit is missing from April 13th

I deposited 20,000 rs on April 13 through imps which are yet not credited to my jackpotguru wallet... Even as for proof I have sent 20k transaction screenshot to email at [email protected] twice but still there is no response... Whenever I chat with customer care agent they always say that our payment team is still checking....😔😔😔 why this much time taking casino... Today is 17 April still no response kindly help askgambler.

Resolved

₹20,000

My deposit form 9th of February still not credited

I had made a deposit of 3000 INR on 09th Feb. It was successful and even i had sent proof to casino.

Till date casino says they are checking. I have followed up several times.

They just say they will contact via email.

This is totally unsafe practice and not trustworthy. Hence I wish to take it further.

Unresolved

₹3,000