InterCasino

InterCasino - Balance of 65,000 euro missing, getting hard time with verification

€22

Hi, I am registered at InterCasino since may 2017 with my email-adress (my login name) which is [email protected]. My username is Roger123. The registration at their site was without a problem i made many deposits and my losses were about €8000. During this period they sent me 2 reminders for needed documents (visa card copy, copy of my ID card, and a document proovong my adress.) As i hadn't done one sole withdraw (in fact i did one but i reversed it) i wan't in a hurry to suit their request. 3 days ago i got another reminder for these documents and as i am on hollyday i asked them to wait until august 10th. I was answered that there was no problem. So this OK for me i made a deposit (€500 i think) 5 days ago and i fell in an incredible luck-streak, and believe me or not, i got up to 74K in only 5 days. Considering this i fullfilled their document request (from my holyday location it was more than difficult) but they didn't accept my adress document (i had sent to them a copy of my last electricity bill in .png format, it was rejected telling me that it was a screenshot and they wanted a true copy of the original, then i sent to them a real copy this time in jpeg format of my cars insurance card and finally a true copy in jpeg format of the above electricity bill. As i began to have doubts about them i tried to make a withdraw today. I tried 65K and i was told that only 10 K were allowed at once. Ok i did a withdraw for 10K. (I did not get a confirmation email) Having not recieved an answer for their document request i asked them if everything was Ok and i was told that the adress confirmation document was just a screenshot and the wanted a true copy of the original (wat's the difference?) As i told you above i sent them 2 other documents certifying my adress (i have used exactly the same documents and copy files on pokerstars and on Casinoonnet and there was not the slightest problem). As foreseeable i got no answer on my repeated enquries. Now comes the worst: i returned to their casino site and as i logged in i was immediately redirected to a page with their terms and conditions and i also noticed that i wasn't really logged in as the log in tab remained on the main screen (usually it should disappear) I also noticed that i couldn't have access to my withdraw history and i couldn't make a deposit either. Nevertheless i managed to see my account which had dropped from 65K to lousy 10k. (And i don't even know if this is play or real money). I asked for an explanation but of course they didn't give any answer. So i got no answer if my documents were alright and i got no explanation why i cannot use my account anymore and why 65k have gone bananas. I don't qiute understand this behavior of a well known and well renowned casino. Can you at least give me please an answer as intercasino has become suddenly very silent. Best Regards

InterCasino void my winnings of 6829 and never explained why!

€65000

Hello, Inter void my winnings of 6829 after i provide him with all the necessary verification,2 kind of notary documents signed and the casino claiming that was not the case. i told them to call the notary and verify it was me and he refuse to do it,so on what based you are declining my documents?! i can give him any proof that he wants that i am the real player. please askgamlers help me to get some justice here. Regards Paula

InterCasino - Not Complying with its own Responsible Gaming Policy

€6829

I am writing to make a complaint regarding InterCasino not adhering to their responsible gaming terms. I recently withdrew in the region of £3100 from InterCasino after a deposit of £500. From previous experiences of having reversed my withdrawal’s, I specifically went onto live chat to request the withdrawal reversible feature to be switched off and I was informed this was not possible. I then requested that my account be locked until the funds I had withdrawn had reached my account which was agreed. The following day as requested I provided InterCasino with a copy of my ID, bank card and online bank statement as proof of address however the online bank statement was not accepted. I then provided a copy of my tenancy agreement as proof of address however this was not accepted as it was not signed. I then forwarded InterCasino a signed copy of the tenancy agreement at 4.40pm however I did not hear back from them. That same evening I went onto live chat with InterCasino and requested my account to be reopened and it was. I then reversed the withdrawal for £3100 and proceeded to gamble it all. I went onto live chat afterwards and I got no satisfaction whatsoever form the representative and after I politely said thanks for her help my account was then closed without me even been informed. I am deeply upset and feel let down that my account was reopened after I specifically requested it to be kept locked until the funds had reached my account. It also states in the InterCasino Responsible Gaming section that ''You can either temporarily exclude yourself from playing for a period of time or close your account''. I did temporary exclude/lock myself out until the funds that had been withdrawn had reached my account however this was still not good enough and my account was reopened. I am aware I requested the account to be reopened the following day after I had made my withdrawal however at the stage the withdrawal should have been processed and if not my original request of locking my account should have been adhered to. I am very disappointed with InterCasinos response so far and feel let down by the Casino.

InterCasino void winnings by changing rules

£3100

inter casino void my winnings of 5000 euro by claiming that i breach out there terms and conditions by put more then 20% max bet from the bonus. when i was playing at the casino the rule was 25% max bet and this is how i play,Suddenly the casino saying that the allowed bet is 20% from the bonus,so why in the website shows 25% from the bonus?! it seemes that they make it on purpose to led me worng. this is not reasonable.i should get my winnings back.please help me out to get some justice here.

InterCasino denies payment

Hi, i am writing you because i have a problem with intercasino. Here is my situation: I deposited 200 euros on intercasino, recieved a bonus and won around 7800 euros. When trying to withdraw some i got asked for ID and utility bill, which i sent and got accepted. Then instead of paying out i got asked to provide a notarization of my ID including name and details of the notar, which i got and got accepted. Then again no pay, but an email asking for what type of connection i used, i couldnt remember since at this point it was 1 month ago, so i said i usually try to use vpn since its safer these days. The answer was harsh, pretty much told me im banned for having used vpn which isnt allowed according to their term 16. Now here is the thing, i NEVER admitted to having used vpn because i just cant remember if i did, still intercasino directly banned when i basically said i "maybe" did. The second point is what really makes me speechless. I know for a fact the term 16 didnt exist when i signed up and won the money, because i read their terms and conditions before signing up. The casinos claimed the terms havent changed in over 1 year and then i found a way to prove this is not true, but using waybackmachine.com which is the only way for me as player to prove what they are saying is wrong, since i cant access their history of sitechanges. Here is the screenshot of the terms of intercasino 2 weeks before i signed up: http://www.bilder-upload.eu/show.php?file=66d3c8-1411494224.png You can go to waybackmachine.com and check yourself, the terms ended at point 14.4, then they added a couple of other points after my sign up. Third point is why would they ask for a notarized ID, let the player make the trip to a notar and let him pay, then look for a reason to deny payment AFTERWARDS, this doesnt make sense. You can go to waybackmachine.com and check yourself, the terms ended at point 14.4, then they added a couple of other points after my sign up. I complained at casinomeister already, but without success since the mod said that the waybackmachine could be broken and not work correctly so cant be counted as evidence which i totally disagree with and many other players too. To be fair the terms and conditions were the same as they are today like 6 months ago, but as you can follow up on waybackmachine you will see they changed them, deleting the vpn clause, for a couple of months and readded it later. Im not saying they have intentionally been trying to trap a player, but the fact that they claim the terms havent changed in over 1 year which is just a lie. I am really surprised with the way casinomeister handled this case and other members i talked to about this issue were aswell. I have a more detailed summary on casinomeister, if you have time please have a look, many of the members there agree with me having a good case here and being treated the wrong way: http://www.casinomeister.com/forums/showthread.php?t=64235 If im not allowed to post that link please feel free to delete it and accept my apologize, i just thought it might be quite important in this case. If anyone knows a way to get bulletproof of the terms of the day i signed up please pm me, i would be deeply grateful, im quite desperate at the moment proving that im right

InterCasino - Waiting for my money

€7200

I played in the casino in June-August 2011, when Neteller had a promotion that they give you a percentage of each transaction made into a casino. I made large deposits and played it through, which does not go against any terms on their site. Intercasino without any warning decided to charge me for all their charges incurred from my deposits, which they claimed added to £12.5K, which they removed from my Ecash account.

They claimed they are entitled to make good on their losses, which makes no sense, as I played through with the deposit, and they have no term anywhere that says they will charge for depsoits and withdrawals.

Now to put the nail in the coffin, I have proof that they put in a claim to Neteller, and were refunded in full all their charges, however they are still refusing to payout the £12.5K, eventhough I did not break any terms and conditions, besides for the reason they took my money was to make good any losses, however they had no losses, as Neteller refunded them in full.

InterCasino - Want my winnings

Dear AskGamblers,

i played at the casino with the monthly bonus that the casino have sent me via email.

first everything was okay, the casino ask for holding id photo and Notarized sigend by my lawyer and i did supply that.

after that the casino sent my deposit back and void my winnings of 7150 euro.

the casino are not replaying to any of emails anymore,i even have chat scripts that they promise me to pay me my winnings.

please askgamblers help me to get paid !

this is very bad way to treat players,pay attention from this casino.

Complaint Statistics

Resolved 4

Avg. Amount $ 11,945

Avg. Complaint Duration 11 days

Avg. Response Time 4 days

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Player rating

6.5/10 ● 49 reviews

Top reviews from our players

Limited115

3 years ago

8/10

I have really enjoyed the two occasions that I have played here. They have a really wide variety of games, some that I haven't played on other sites.The welcome package was the only reason why I created an account there and it justified my hopes.
I had no problems withdrawing the winnings and verifying the account. It could be good if they offered more bonuses, doesn’t matter deposit or no deposit, for the existing players. Apart from that, everything is cool

Cash out times are some of the slowest I have experienced, 48 hours not including weekends, so potentially you could be waiting 5 days for a withdrawal to be processed, and then another 3-5 days for it to reach your bank.

I also had some real problems with their KYC verification and the result was that it extended my withdrawal to nearly a month.

As a result of this, I am really unlikely to play here again.

Badluck

5 years ago

10/10

I really like everything on this casino. First of all it is very experienced casino and players can trust this site. KYC process was easy and there is no withdrawal limits. There is all games which I like to play (play n go, netent etc). Withdrawals were also very fast and easy. They have 24 hours pending time but for my experience, it is less than that. I can really recommend this site to other players.

There is not many things but I have to write something. Maybe one thing could be that their casino looks little bit ”old fashioned”. Also deposit bonuses could be little bit higher.

Inactive user

6 years ago

7/10

They have my favorite games; for example Divine Fortune & other Netent games, Stampede, Wild Wheel Big Money. Withdrawal works relatively fast, I haven't had any issues with them. The site works quite smoothly.

The graphic design of the site is a little old-fashioned and monotonic to me. Also the structure is slightly confusing. Otherwise, all has been good for me so far.

gclaw91

7 years ago

10/10

Won 2 substantial payouts with this company (both +1k). There were no delay tactics with withdrawals on their side, and was in my account 2 days after the request. Their bonus terms are clear, with a very small list of restricted slots. Whenever I used live chat they were very helpful. There is also a good selection of slots to use.

Reviews1

10/10

Instant live chat, customer telephone support with hardly any waiting time, fast payout. Easy to use site, with lots of variety of games.

Can't think of anything negative about this casino, all has been good.

DaryleW14

3/10

I found this via askgamblers and the withdrawal time looked appealing. The site has a good mix of games and slots and is easy to use.

48hrs and withdrawal still pending.
48hrs and no reply to my email.
All documents sent 3x still not verified.
No live chat.
Hopefully I will get paid this year.

tiggy1234

1/10

I did not enjoy my experience on this site.There was no cash back bonus even though I spent alot of money over a short period of time.When I inquired they say bonuses are at their discretion so don't know how much you are expected to spent before they will give any cashback.They do give you the usual sign up bonuses but they always come with loads of wagering requirements.

I do not recommend this site to anyone. There are so many other sites offering good cash bakc bonuses for players why should we go on the sites like this who are obviously being greedy.

renegade88