InterCasino Complaints

When making a deposit with the help of skrill - where I had everything went correctly with the information that the payment was made correctly as I always do in other casinos, click continue to go back to the casino. Whenever you go to the casino, the funds were on your account. Something that aroused my suspicions in this cape, due to the fact that the payment had a pending status on the casino site. I logged in to the skrill to check if the deposit was made correctly - of course the funds from the account were collected and the payment status was processed. I thought I should wait until the deposit is added to my account. After some time I enter and to my surprise the status of the deposit changed to canceled. I first contacted the skrill support to make sure everything went well. I received the answer from them that the funds sent were on the recipient's account, I was given an ID on the side of the recipient of the payment so that the casino had an easier task with possible finding it. Skrill informed me that if the funds are not returned to my account within 48 hours, I will report to them again. Then I went to the live chat casino to report the situation. I have been given the assurance that within 24 hours funds will be returned to my skrill account. After 24 hours, the funds were not refunded, of course. I went again to live chat where to my surprise the operator told me that they did not receive my payment. So I gave them the transaction number obtained from skrill on the recipient's account - I was informed that I will receive an email reply. After another 24 hours and a complete silence I wanted to find out where my money is and once again I heard that they did not receive my payment. So, I started to describe everything, I attached all the messages from Skril's support, and then I was asked for a screening screen and a list of transactions from the moment I made the deposit to the current moment. I sent and I had to wait for an e-mail. The case is obvious if the skrill support from the recipient's account downloads the transaction number and sees that my funds have arrived and the casino support can not find them, something is wrong. I have been referred to some investigation where I have evidence from skrill that my payment has still not received a refund. Every time I enter a live chat, I hear the same thing that I get an answer to the email which starts to irritate me for 3 days, I did not get any answer. If necessary, I have subscriptions to conversations with lc and information from skrill about the receipt of my payment by the recipient. The casino behaves as if it did not want to give me back my funds. I am asking for the return of the transferred amount to my skrill account as soon as possible.

Hi, I am registered at InterCasino since may 2017 with my email-adress (my login name) which is [email protected]. My username is Roger123. The registration at their site was without a problem i made many deposits and my losses were about €8000. During this period they sent me 2 reminders for needed documents (visa card copy, copy of my ID card, and a document proovong my adress.) As i hadn't done one sole withdraw (in fact i did one but i reversed it) i wan't in a hurry to suit their request. 3 days ago i got another reminder for these documents and as i am on hollyday i asked them to wait until august 10th. I was answered that there was no problem. So this OK for me i made a deposit (€500 i think) 5 days ago and i fell in an incredible luck-streak, and believe me or not, i got up to 74K in only 5 days. Considering this i fullfilled their document request (from my holyday location it was more than difficult) but they didn't accept my adress document (i had sent to them a copy of my last electricity bill in .png format, it was rejected telling me that it was a screenshot and they wanted a true copy of the original, then i sent to them a real copy this time in jpeg format of my cars insurance card and finally a true copy in jpeg format of the above electricity bill. As i began to have doubts about them i tried to make a withdraw today. I tried 65K and i was told that only 10 K were allowed at once. Ok i did a withdraw for 10K. (I did not get a confirmation email) Having not recieved an answer for their document request i asked them if everything was Ok and i was told that the adress confirmation document was just a screenshot and the wanted a true copy of the original (wat's the difference?) As i told you above i sent them 2 other documents certifying my adress (i have used exactly the same documents and copy files on pokerstars and on Casinoonnet and there was not the slightest problem). As foreseeable i got no answer on my repeated enquries. Now comes the worst: i returned to their casino site and as i logged in i was immediately redirected to a page with their terms and conditions and i also noticed that i wasn't really logged in as the log in tab remained on the main screen (usually it should disappear) I also noticed that i couldn't have access to my withdraw history and i couldn't make a deposit either. Nevertheless i managed to see my account which had dropped from 65K to lousy 10k. (And i don't even know if this is play or real money). I asked for an explanation but of course they didn't give any answer. So i got no answer if my documents were alright and i got no explanation why i cannot use my account anymore and why 65k have gone bananas. I don't qiute understand this behavior of a well known and well renowned casino. Can you at least give me please an answer as intercasino has become suddenly very silent. Best Regards

Hello, Inter void my winnings of 6829 after i provide him with all the necessary verification,2 kind of notary documents signed and the casino claiming that was not the case. i told them to call the notary and verify it was me and he refuse to do it,so on what based you are declining my documents?! i can give him any proof that he wants that i am the real player. please askgamlers help me to get some justice here. Regards Paula

I am writing to make a complaint regarding InterCasino not adhering to their responsible gaming terms. I recently withdrew in the region of £3100 from InterCasino after a deposit of £500. From previous experiences of having reversed my withdrawal’s, I specifically went onto live chat to request the withdrawal reversible feature to be switched off and I was informed this was not possible. I then requested that my account be locked until the funds I had withdrawn had reached my account which was agreed. The following day as requested I provided InterCasino with a copy of my ID, bank card and online bank statement as proof of address however the online bank statement was not accepted. I then provided a copy of my tenancy agreement as proof of address however this was not accepted as it was not signed. I then forwarded InterCasino a signed copy of the tenancy agreement at 4.40pm however I did not hear back from them. That same evening I went onto live chat with InterCasino and requested my account to be reopened and it was. I then reversed the withdrawal for £3100 and proceeded to gamble it all. I went onto live chat afterwards and I got no satisfaction whatsoever form the representative and after I politely said thanks for her help my account was then closed without me even been informed. I am deeply upset and feel let down that my account was reopened after I specifically requested it to be kept locked until the funds had reached my account. It also states in the InterCasino Responsible Gaming section that ''You can either temporarily exclude yourself from playing for a period of time or close your account''. I did temporary exclude/lock myself out until the funds that had been withdrawn had reached my account however this was still not good enough and my account was reopened. I am aware I requested the account to be reopened the following day after I had made my withdrawal however at the stage the withdrawal should have been processed and if not my original request of locking my account should have been adhered to. I am very disappointed with InterCasinos response so far and feel let down by the Casino.

inter casino void my winnings of 5000 euro by claiming that i breach out there terms and conditions by put more then 20% max bet from the bonus. when i was playing at the casino the rule was 25% max bet and this is how i play,Suddenly the casino saying that the allowed bet is 20% from the bonus,so why in the website shows 25% from the bonus?! it seemes that they make it on purpose to led me worng. this is not reasonable.i should get my winnings back.please help me out to get some justice here.

Hi, i am writing you because i have a problem with intercasino. Here is my situation: I deposited 200 euros on intercasino, recieved a bonus and won around 7800 euros. When trying to withdraw some i got asked for ID and utility bill, which i sent and got accepted. Then instead of paying out i got asked to provide a notarization of my ID including name and details of the notar, which i got and got accepted. Then again no pay, but an email asking for what type of connection i used, i couldnt remember since at this point it was 1 month ago, so i said i usually try to use vpn since its safer these days. The answer was harsh, pretty much told me im banned for having used vpn which isnt allowed according to their term 16. Now here is the thing, i NEVER admitted to having used vpn because i just cant remember if i did, still intercasino directly banned when i basically said i "maybe" did. The second point is what really makes me speechless. I know for a fact the term 16 didnt exist when i signed up and won the money, because i read their terms and conditions before signing up. The casinos claimed the terms havent changed in over 1 year and then i found a way to prove this is not true, but using waybackmachine.com which is the only way for me as player to prove what they are saying is wrong, since i cant access their history of sitechanges. Here is the screenshot of the terms of intercasino 2 weeks before i signed up: http://www.bilder-upload.eu/show.php?file=66d3c8-1411494224.png You can go to waybackmachine.com and check yourself, the terms ended at point 14.4, then they added a couple of other points after my sign up. Third point is why would they ask for a notarized ID, let the player make the trip to a notar and let him pay, then look for a reason to deny payment AFTERWARDS, this doesnt make sense. You can go to waybackmachine.com and check yourself, the terms ended at point 14.4, then they added a couple of other points after my sign up. I complained at casinomeister already, but without success since the mod said that the waybackmachine could be broken and not work correctly so cant be counted as evidence which i totally disagree with and many other players too. To be fair the terms and conditions were the same as they are today like 6 months ago, but as you can follow up on waybackmachine you will see they changed them, deleting the vpn clause, for a couple of months and readded it later. Im not saying they have intentionally been trying to trap a player, but the fact that they claim the terms havent changed in over 1 year which is just a lie. I am really surprised with the way casinomeister handled this case and other members i talked to about this issue were aswell. I have a more detailed summary on casinomeister, if you have time please have a look, many of the members there agree with me having a good case here and being treated the wrong way: http://www.casinomeister.com/forums/showthread.php?t=64235 If im not allowed to post that link please feel free to delete it and accept my apologize, i just thought it might be quite important in this case. If anyone knows a way to get bulletproof of the terms of the day i signed up please pm me, i would be deeply grateful, im quite desperate at the moment proving that im right