What's new
What's new

InterCasino void winnings by changing rules


Complaint Info

Disputed casino

Posted on January 13, 2015

inter casino void my winnings of 5000 euro by claiming that i breach out there terms and conditions by put more then 20% max bet from the bonus. when i was playing at the casino the rule was 25% max bet and this is how i play,Suddenly the casino saying that the allowed bet is 20% from the bonus,so why in the website shows 25% from the bonus?! it seemes that they make it on purpose to led me worng.
this is not reasonable.i should get my winnings back.please help me out to get some justice here.

Posted on December 23, 2014

Dear @agustinpe,
Any update considering your complaint? Thank you.

Posted on December 23, 2014

Dear Agustinpe, we are currently looking into your complaint and we respond very shortly.
Kind regards

Posted on December 27, 2014

Any news?

Posted on December 31, 2014

Our responsible department for that are checking things. We will inform you as soon as we have any update.

Posted on January 10, 2015

We got information that casino send you a response via email. Are you satisfied with a resolution?

Posted on January 13, 2015

We got evidence that for this bonus that is 20% max bet, so we consider this complaint resolved.

InterCasino Complaints

  • 4 of 8 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 11,945 USD avg amount

Have trouble with InterCasino?