We are aware of the case referred to, it dated back to 2013 and so it’s surprising it has been brought up again almost two and a half years later.
As you may be aware since this customer played, InterCasino has been bought by another company however the anti-fraud staff are still in place and are aware of this specific case. As part of the KYC process, especially for suspicious transactions such as this, full documentation is requested and in extreme cases (as this was) enhanced KYC is requested including documentation signed by a notary or solicitor.
When the company received the KYC signed by a solicitor there were some clear signs that the documents had been altered and information changed, including that the solicitors stamp had been copied into the document. In addition we checked with the Solicitors in Ireland who had signed the documents to confirm its authenticity and they refused to confirm stating data protection. It was with these two pieces of information that the Company were satisfied that there was a significant risk of fraud.
Should the customer give us permission to speak directly to the Solicitor then we could re-examine if not I feel confident in the findings that there was a high potential of fraudulent documentation in this case which is not only against our terms and conditions but also against our licensing conditions and the law.