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InterCasino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 49 Reviews
6.5/10
49 Reviews
Complaint Response 8 Complaints
4 days avg. 8 Complaints
What we like
  • No limits withdrawal
  • Mobile-friendly
  • Live chat available
What we don’t like
  • Large number of restricted countries
  • Live chat not open 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


InterCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://casino.intercasino.com/
Established
1996
Licences
Malta Gaming Authority, Swedish Gambling Authority
Affiliate Program
Languages
English, Norwegian, Swedish, Finnish
Casino Type
Instant Play, Mobile, Live Casino

InterCasino is an online casino that uses reliable software, has a decent game variety, and boosts a sleek website design. The casino features more than 600 desktop games alongside over 400 mobile games, powered by the 30 hand-picked leading providers. The available games include online slots, progressive slots, table games and a fully interactive live casino. InterCasino is strictly regulated, licensed and approved by the Malta Gaming Authority (MGA) and the Swedish Gambling Authority.

Restricted Countries and Territories

Due to legal restrictions, the casino is available to players residing in certain countries. The allowed countries include but are not limited to Brazil, Brunei, Chile, Costa Rica, Cyprus, Czech Republic, Finland, Georgia, Germany, Iceland, Ireland, Isle of Man, Japan, Latvia, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Poland, and South Korea.

Mobile Gaming

All games at InterCasino can be played on the go, from any compatible smartphone or tablet device. A number of releases are available through a mobile browser, without the need to download an app.

Security and Fairness

All information sent to and from InterCasino is encrypted, using 256-bit Secure Socket Layer (SSL) technology. For players’ safety, credit card details are secure, encrypted and never stored on any system; they are submitted directly to casino’s payment processors over the encrypted channel. 

To ensure integrity, the InterCasino uses a Random Number Generator (RNG) which randomly generates numbers. Furthermore, they use various reputable authorities, such as Gaming Laboratories International (GLI) and NMi. That way, the casino guarantees that there is no manipulation whatsoever, by the company or by the customer. 

StallCation

Complaints

Read the complaints other players have left for InterCasino. Learn more about complaints.

Show all complaints
InterCasino - Error handling the correct deposit and problem with recovering funds
When making a deposit with the help of skrill - where I had everything went correctly with the information that the payment was made correctly as I always do in other casinos, click continue to go back to the casino. Whenever you go to the casino, the funds were on your account. Something that aroused my suspicions in this cape, due to the fact that the payment had a pending status on the casino site. I logged in to the skrill to check if the deposit was made correctly - of course the funds from the account were collected and the payment status was processed. I thought I should wait until the deposit is added to my account. After some time I enter and to my surprise the status of the deposit changed to canceled. I first contacted the skrill support to make sure everything went well. I received the answer from them that the funds sent were on the recipient's account, I was given an ID on the side of the recipient of the payment so that the casino had an easier task with possible finding it. Skrill informed me that if the funds are not returned to my account within 48 hours, I will report to them again. Then I went to the live chat casino to report the situation. I have been given the assurance that within 24 hours funds will be returned to my skrill account. After 24 hours, the funds were not refunded, of course. I went again to live chat where to my surprise the operator told me that they did not receive my payment. So I gave them the transaction number obtained from skrill on the recipient's account - I was informed that I will receive an email reply. After another 24 hours and a complete silence I wanted to find out where my money is and once again I heard that they did not receive my payment. So, I started to describe everything, I attached all the messages from Skril's support, and then I was asked for a screening screen and a list of transactions from the moment I made the deposit to the current moment. I sent and I had to wait for an e-mail. The case is obvious if the skrill support from the recipient's account downloads the transaction number and sees that my funds have arrived and the casino support can not find them, something is wrong. I have been referred to some investigation where I have evidence from skrill that my payment has still not received a refund. Every time I enter a live chat, I hear the same thing that I get an answer to the email which starts to irritate me for 3 days, I did not get any answer. If necessary, I have subscriptions to conversations with lc and information from skrill about the receipt of my payment by the recipient. The casino behaves as if it did not want to give me back my funds. I am asking for the return of the transferred amount to my skrill account as soon as possible.
staus Unresolved
€22
InterCasino - Balance of 65,000 euro missing, getting hard time with verification
Hi, I am registered at InterCasino since may 2017 with my email-adress (my login name) which is [email protected]. My username is Roger123. The registration at their site was without a problem i made many deposits and my losses were about €8000. During this period they sent me 2 reminders for needed documents (visa card copy, copy of my ID card, and a document proovong my adress.) As i hadn't done one sole withdraw (in fact i did one but i reversed it) i wan't in a hurry to suit their request. 3 days ago i got another reminder for these documents and as i am on hollyday i asked them to wait until august 10th. I was answered that there was no problem. So this OK for me i made a deposit (€500 i think) 5 days ago and i fell in an incredible luck-streak, and believe me or not, i got up to 74K in only 5 days. Considering this i fullfilled their document request (from my holyday location it was more than difficult) but they didn't accept my adress document (i had sent to them a copy of my last electricity bill in .png format, it was rejected telling me that it was a screenshot and they wanted a true copy of the original, then i sent to them a real copy this time in jpeg format of my cars insurance card and finally a true copy in jpeg format of the above electricity bill. As i began to have doubts about them i tried to make a withdraw today. I tried 65K and i was told that only 10 K were allowed at once. Ok i did a withdraw for 10K. (I did not get a confirmation email) Having not recieved an answer for their document request i asked them if everything was Ok and i was told that the adress confirmation document was just a screenshot and the wanted a true copy of the original (wat's the difference?) As i told you above i sent them 2 other documents certifying my adress (i have used exactly the same documents and copy files on pokerstars and on Casinoonnet and there was not the slightest problem). As foreseeable i got no answer on my repeated enquries. Now comes the worst: i returned to their casino site and as i logged in i was immediately redirected to a page with their terms and conditions and i also noticed that i wasn't really logged in as the log in tab remained on the main screen (usually it should disappear) I also noticed that i couldn't have access to my withdraw history and i couldn't make a deposit either. Nevertheless i managed to see my account which had dropped from 65K to lousy 10k. (And i don't even know if this is play or real money). I asked for an explanation but of course they didn't give any answer. So i got no answer if my documents were alright and i got no explanation why i cannot use my account anymore and why 65k have gone bananas. I don't qiute understand this behavior of a well known and well renowned casino. Can you at least give me please an answer as intercasino has become suddenly very silent. Best Regards
staus Resolved
€65000
InterCasino - Not Complying with its own Responsible Gaming Policy
I am writing to make a complaint regarding InterCasino not adhering to their responsible gaming terms. I recently withdrew in the region of £3100 from InterCasino after a deposit of £500. From previous experiences of having reversed my withdrawal’s, I specifically went onto live chat to request the withdrawal reversible feature to be switched off and I was informed this was not possible. I then requested that my account be locked until the funds I had withdrawn had reached my account which was agreed. The following day as requested I provided InterCasino with a copy of my ID, bank card and online bank statement as proof of address however the online bank statement was not accepted. I then provided a copy of my tenancy agreement as proof of address however this was not accepted as it was not signed. I then forwarded InterCasino a signed copy of the tenancy agreement at 4.40pm however I did not hear back from them. That same evening I went onto live chat with InterCasino and requested my account to be reopened and it was. I then reversed the withdrawal for £3100 and proceeded to gamble it all. I went onto live chat afterwards and I got no satisfaction whatsoever form the representative and after I politely said thanks for her help my account was then closed without me even been informed. I am deeply upset and feel let down that my account was reopened after I specifically requested it to be kept locked until the funds had reached my account. It also states in the InterCasino Responsible Gaming section that ''You can either temporarily exclude yourself from playing for a period of time or close your account''. I did temporary exclude/lock myself out until the funds that had been withdrawn had reached my account however this was still not good enough and my account was reopened. I am aware I requested the account to be reopened the following day after I had made my withdrawal however at the stage the withdrawal should have been processed and if not my original request of locking my account should have been adhered to. I am very disappointed with InterCasinos response so far and feel let down by the Casino.
staus Unresolved
£3100
InterCasino denies payment
Hi, i am writing you because i have a problem with intercasino. Here is my situation: I deposited 200 euros on intercasino, recieved a bonus and won around 7800 euros. When trying to withdraw some i got asked for ID and utility bill, which i sent and got accepted. Then instead of paying out i got asked to provide a notarization of my ID including name and details of the notar, which i got and got accepted. Then again no pay, but an email asking for what type of connection i used, i couldnt remember since at this point it was 1 month ago, so i said i usually try to use vpn since its safer these days. The answer was harsh, pretty much told me im banned for having used vpn which isnt allowed according to their term 16. Now here is the thing, i NEVER admitted to having used vpn because i just cant remember if i did, still intercasino directly banned when i basically said i "maybe" did. The second point is what really makes me speechless. I know for a fact the term 16 didnt exist when i signed up and won the money, because i read their terms and conditions before signing up. The casinos claimed the terms havent changed in over 1 year and then i found a way to prove this is not true, but using waybackmachine.com which is the only way for me as player to prove what they are saying is wrong, since i cant access their history of sitechanges. Here is the screenshot of the terms of intercasino 2 weeks before i signed up: http://www.bilder-upload.eu/show.php?file=66d3c8-1411494224.png You can go to waybackmachine.com and check yourself, the terms ended at point 14.4, then they added a couple of other points after my sign up. Third point is why would they ask for a notarized ID, let the player make the trip to a notar and let him pay, then look for a reason to deny payment AFTERWARDS, this doesnt make sense. You can go to waybackmachine.com and check yourself, the terms ended at point 14.4, then they added a couple of other points after my sign up. I complained at casinomeister already, but without success since the mod said that the waybackmachine could be broken and not work correctly so cant be counted as evidence which i totally disagree with and many other players too. To be fair the terms and conditions were the same as they are today like 6 months ago, but as you can follow up on waybackmachine you will see they changed them, deleting the vpn clause, for a couple of months and readded it later. Im not saying they have intentionally been trying to trap a player, but the fact that they claim the terms havent changed in over 1 year which is just a lie. I am really surprised with the way casinomeister handled this case and other members i talked to about this issue were aswell. I have a more detailed summary on casinomeister, if you have time please have a look, many of the members there agree with me having a good case here and being treated the wrong way: http://www.casinomeister.com/forums/showthread.php?t=64235 If im not allowed to post that link please feel free to delete it and accept my apologize, i just thought it might be quite important in this case. If anyone knows a way to get bulletproof of the terms of the day i signed up please pm me, i would be deeply grateful, im quite desperate at the moment proving that im right
staus Unresolved
€7200

Complaint Statistics

Resolved 4
Avg. Amount $ 11,945
Avg. Complaint Duration 11 days
Avg. Response Time 4 days

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Player rating
6.5/10 49 reviews

Top reviews from our players

Well, won over 2500 $,verification took only few hours, send docs at late night and next day it was approved. Withdraw took less then 24 hours.a lot good games at site. Profesional support-thanks for good job Emilie and Katherine! 20 years of expierence in market means a lot. I give highest rank for transparency of casino. Good job. Trustable place

Nothing really, I got all I expected ,no misunderstandings. Everything quick and clear.

Everything has been a smooth sail so far, even for this nordic gamer.
What I like about this casino is that it's so simple.
Everything just works! You can feel the 20 year experience.

I won big time last weekend and today +30k€ total and now I hear they have weekly withdraw limit at 5000€. Even they state here they do not have limits.

It takes around 6 to 7 weeks to get my winnings, sounds absurd right?

Well this is the only negative thing I can say, hopefully they can give me "free pass" with this withdraw.

Would give 10/10 if they didn't have these limitations with withdraws.

Inactive user
6/10

There is a good selection of games, and I found their support polite and helpful.

When you withdraw any money it pends for too long. I got fed up and ended up cancelling and then playing again. Sites which process payments quickly are much more appealing.

- Quite good welcome bonus offer.
- Wide range of games.

- Minimum deposit amount should be a bit lower (£20 instead of £25) if we'd like to get bonus.
- I've never seen such a long list of games that do no contribute in wagering, really lost my mood before the battle. LOL

I actually had to double check this casino to ensure it was the one I thought it was before writing this review. See, I remember playing at an "InterCasino" way, way back, long before I started gambling on-line regularly infact. But this couldn't be the same one could it?! In fact I hadn't heard anything about this casino for many years so I'm blown away to discover that this is infact the same place!

I had to contact support to ask if my account was still active before I could take a look at the current site and was told to create a new account. The site has definitely come on a real long way from what I remember. I believe it was using Cryptologic software all those years ago, the same slots and games that were offered by William Hill before they converted to Playtech. I enjoyed them at the time but unsurprisingly doubted they would really be up to current standards anymore... it seems Inter don't completely agree with me though as I found a couple of the games I remember hidden amongst the newer NetEnt, NextGen and Aristocrat slots. Talk about a blast from the past!

I intend to report back on the bonus offering if and when I take it later this week.

The fact this casino has survived for 20 years is telling of their reliability, support are quick to answer queries via live chat but withdrawals even to e-wallets are promised in days, not hours. That's disappointing as a UK player but still in line with a lot of other well respected names such as 32red - it definitely makes me less likely to play here.

The casino's bonus offering is now fully up to date complete with 100% match and 25x deposit plus bonus wagering requirement. It's not bad but decidedly average. You also receive 100 free spins split over several days, as seems to be the current trend. I really don't like this and wonder why they don't just give you them all at once unless it's in the belief you are more likely to lose your small amount of winnings several days in a row than you would be to lose your whole balance if you played the whole 100 spins at once. I also received 10 free spins on Starburst with my new account, thats £1 of free spins with a 30x wagering requirement attached. Ten spins later my balance remained at £0.00. I hate Starburst!!

They have a good interface and their 'Dashboard' to see your stats is great. Good selection of Slots.

Chat is hard to access on IOS devices (I play on IPad) although when you do get through they are attentive.

You get logged out automatically, which is really annoying. Also, they said they had a dispute with WorldPay and would not let me withdraw via my card (you could still deposit!) - there was no explanation offered even when I was passed up the chain I never got an answer. I requested my Game Logs and they seem not to be able to provide them - I thought that was a requirement? Perhaps other members can comment?

I liked the bonus on offer, I was lucky, I managed to win a very decent £850 from a
£50 deposit and matched bonus on offer.
I am always a bit nervous when making a first withdrawal (if I am lucky enough) as some casinos give you the run around, however, from the start to finish, my experience has only been a positive one.

From the time of requesting the withdrawal to the time it actually arrived in to my bank account, the process took only 4 days, this is including a weekend, so I am very pleased.

I have found the customer service to be helpful and courteous. I didn't have to have any documents verified, whether this is because I withdrew below a certain limit I am not sure, nevertheless, I am happy, I will definitely play there again.

So far, I do not dislike anything, long may it continue.

I made my first deposit of £30 and got my £30 extra from the site. Then I started to play the slots that's where everything went wrong. I was getting error messages all the time and reloading game. I did change to a different game slot and was doing the same slow spining, then crash. My Internet was working great, so it's was not that I feel like I just lost my money with this site, as I can not play normal with the crashing and no chance of winning anything. I will email this site soon and close my account.

Inactive user
1/10

Don't play they don't pay, the customer service is dreadful

I signed up at Intercasino only last week. I was looking at them for some time now, because their logo is really nice. Anyways, I saw that for a limited time of 8 days they were giving a 5€ free for new players. They are powered by Betsoft, Cryptologic and 2 other softwares so of course I wanted to try them.

I signed up, got a text message to my phone with validation code and entered it. Then I saw that the bonus was nowhere to be found and since they have live chat option, I wrote to them and I was told that my account wasn't eligible for that bonus,and they offered me a 200% deposit bonus with 10€ minimum deposit and 35x deposit+bonus wagering, I decided to take it. I made the 10€ deposit and claimed the bonus without any problems.

So with 30€ in my account I went Fortune Teller. It is a 5 reel 15 payline slot and I liked the look of it and the fact it has free spins and special bonus too. I placed 0.15€ bets per spin and played 99 autospins. After 50, mostly empty spins, I got Fortune Teller bonus round where I had to spin the wheel and the numbers I got summed up and gave me a 1€ win.After the feature I switched to Atlantic City Blackjack, because overall I was bit frustrated with this game, when I finally get one of the features, it paid nothing. At Blackjack I placed 2€ bets on 3 seats. At first I even had some luck and a couple of times won 12€, but after an hour at that table I got more and more busts, even when I hit on combination of 12, so eventually I lost my balance.

Altough I wasn't very lucky there, I had a good time. Most likely I will make another deposit there sometime. The game selection is descent and the live chat (those times when I managed to contact them) was nice. The bonus I got was good too and I was pleased with the requirements for it. I would rate them 8/10.

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