I am registered at InterCasino since may 2017 with my email-adress (my login name) which is roger.reiner[email protected]otmail.com. My username is Roger123. The registration at their site was without a problem i made many deposits and my losses were about €8000. During this period they sent me 2 reminders for needed documents (visa card copy, copy of my ID card, and a document proovong my adress.) As i hadn't done one sole withdraw (in fact i did one but i reversed it) i wan't in a hurry to suit their request. 3 days ago i got another reminder for these documents and as i am on hollyday i asked them to wait until august 10th. I was answered that there was no problem. So this OK for me i made a deposit (€500 i think) 5 days ago and i fell in an incredible luck-streak, and believe me or not, i got up to 74K in only 5 days. Considering this i fullfilled their document request (from my holyday location it was more than difficult) but they didn't accept my adress document (i had sent to them a copy of my last electricity bill in .png format, it was rejected telling me that it was a screenshot and they wanted a true copy of the original, then i sent to them a real copy this time in jpeg format of my cars insurance card and finally a true copy in jpeg format of the above electricity bill. As i began to have doubts about them i tried to make a withdraw today. I tried 65K and i was told that only 10 K were allowed at once. Ok i did a withdraw for 10K. (I did not get a confirmation email) Having not recieved an answer for their document request i asked them if everything was Ok and i was told that the adress confirmation document was just a screenshot and the wanted a true copy of the original (wat's the difference?) As i told you above i sent them 2 other documents certifying my adress (i have used exactly the same documents and copy files on pokerstars and on Casinoonnet and there was not the slightest problem). As foreseeable i got no answer on my repeated enquries. Now comes the worst: i returned to their casino site and as i logged in i was immediately redirected to a page with their terms and conditions and i also noticed that i wasn't really logged in as the log in tab remained on the main screen (usually it should disappear) I also noticed that i couldn't have access to my withdraw history and i couldn't make a deposit either. Nevertheless i managed to see my account which had dropped from 65K to lousy 10k. (And i don't even know if this is play or real money). I asked for an explanation but of course they didn't give any answer. So i got no answer if my documents were alright and i got no explanation why i cannot use my account anymore and why 65k have gone bananas. I don't qiute understand this behavior of a well known and well renowned casino. Can you at least give me please an answer as intercasino has become suddenly very silent.