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Terminated

Helabet Casino has been terminated due to being unresponsive. Consider these instead:

Stake.us Social Casino
9.9 /10 3
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Helabet Casino

Our Rating CasinoRank
1/10
CasinoRank
Complaint Response 18 complaints
2 days avg. 18 complaints
What we like
  • Home to multiple providers
  • 24/7 live chat in multiple languages
  • Mobile friendly games
  • Safe & secure payment options
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Helabet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://helabet.com
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, Arabic, Albanian, Azerbaijani, Belarusian, Bulgarian, Portuguese, Czech, Chinese, German, Georgian, Spanish, Estonian, Finnish, Greek, Hebrew, Hindi, Croatian, Hungarian, Lithuanian, Indonesian, Farsi, Italian, Japanese, Korean, Kazakh, Macedonian, Malaysian, Norwegian, Polish, Romanian, Serbian, Russian, Slovak, Thai, Turkish, Taiwanese, Ukrainian, Vietnamese
Casino Type
Crypto Casino, Live Casino, Mobile, Sports, Instant Play

Helabet Casino is an online casino and sportsbook offering a large variety of games from industry-leading providers, including Big Time Gaming, Playson, Pragmatic Play and more. The site is available in multiple languages to cater for players around the world. 

The casino can be accessed immediately through any web browser, or players can switch to their mobile devices, including the latest smartphones and tablets. 

The casino is also fully licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions, and this is due to online licensing laws. We'll give more information under more casino details so players can get a full list of these restrictions. 

Mobile Gaming

If players enjoy gaming on the go, they can log in to register using the latest mobile devices. iOS and Android platforms are compatible, and there is no need to download additional applications. Players can use a mobile browser for instant and seamless access. 

Security and Fairness

When it comes to security, there are no issues. The casino uses high levels of encryption to protect customers at all costs. Personal information will be encrypted before it is transferred over the internet servers. 

The casino also uses a random number generator to determine game results. This means they are fair every time. 

StallCation

Complaints

Read the complaints other players have left for Helabet Casino. Learn more about complaints.

Show all complaints
Over 15 days of payment delays and 42 rejected withdrawal attempts Helabet continues to accept crypto deposits while failing to process any crypto withdrawals

Hello

I'm writing to formally raise a serious complaint against Helabet for wrongfully withholding my funds under unjustified and prolonged circumstances.

For over 15 days, I have been unable to withdraw my balance due to what the platform claims is an issue with their withdrawal system. Despite repeated attempts — over 43 withdrawal requests, all of which have been rejected — the issue remains unresolved.

I have contacted both their customer support and security team multiple times. Each time, I receive the same generic response: “Please wait for our specialist to resolve the problem.” However, no progress has been made, no timeline has been provided, and no real solution has been implemented.

I have also attempted to withdraw using alternative cryptocurrency methods, but none of them are functioning. This clearly indicates that the issue is not isolated but affects their entire crypto withdrawal system.

What is especially concerning — and highly unethical — is that Helabet continues to accept cryptocurrency deposits while fully aware that crypto withdrawals are not working. This raises a critical question:

Why is this sportsbook still accepting crypto deposits when users cannot withdraw their funds?

For clarity: My account is fully verified, and I have provided valid identification.

There are no compliance issues on my end. The delay has exceeded reasonable operational timelines with zero transparency.


Thanks you

cart-pointer
85h left
$393.34
Helabet non refund of funds

I am writing to formally lodge a complaint against Helabet, a betting company licensed under your authority. Over the past 12 days, I have been subjected to an unacceptable experience involving uncredited funds and poor customer service, which has led me to suspect fraudulent practices on their part.

Here is a summary of the issue:

1. On 14th November 2024, I withdrew Ksh 4,000 from my Helabet account (ID: 891749079) to my Mpesa number (<number removed>). The withdrawal failed, but their payment provider Fincra later confirmed that the funds had been refunded back to Helabet’s account with the reference number 655662759566. Despite this confirmation, Helabet has not credited my account, nor have they provided evidence of any refund.

2. On 26th November 2024, I deposited two transactions of Ksh 100 each into my Helabet account at 12:45 PM and 12:58 PM. These funds have also not been eflected in my account, yet Helabet falsely claims they have been credited.

3. I have repeatedly provided all the evidence requested by Helabet, including:

Screenshots of the confirmation message from Fincra, acknowledging the refund of Ksh 4,000 to Helabet.

Mpesa transaction messages for the two Ksh 100 deposits.

My account statements are proof that no funds have been credited.

Helabet has done nothing but waste time with vague responses, claiming their “specialists are working on it.” However, they have failed to provide any evidence of crediting my account, and my funds remain unaccounted for.

Further, upon investigation, I have come across multiple complaints online from other customers who have experienced similar issues with Helabet’s poor customer service and uncredited funds. I have attached screenshots of these complaints for your review.

I strongly suspect that Helabet is engaging in fraudulent practices, and I urge you to take immediate action. Please investigate this matter and ensure the following:

1. My Ksh 4,000 refund is credited to my Helabet account.

2. The two Ksh 100 deposits are reflected in my account.

Thank you for your time and intervention. I look forward to your prompt response to this matter.

Kind regards,

Abdi

Phone: <removed>

Helabet ID: 891749079

staus Resolved
Ksh4200

Complaint Statistics

Resolved 15
Avg. Amount $ 654
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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