Helabet Casino Complaints

Title: Deposit of 120,000 CDF not credited - 4 days - ID 1788377093

Amount: 120,000 CDF / 55 USD

Date: 01/09/2026 20:52

Inquiry No: 21603487

Transfer No: 20260901195225681045

Player ID: 1788377093

Method: Airtel Money DRC

Status: Still "under processing" for 4 days; exceeded the promised deadline of 05/09/2026.

Description:

I deposited 120,000 CDF via Airtel Money. The money was deducted from my Airtel account but never arrived in my casino balance.

I contacted support, and the payment inquiry has been stuck on "under processing" for 4 days. I have proof of debit.

Please credit my account or refund immediately.

Dear AskGamblers Team and fellow players,

I am filing this complaint not only to resolve my personal issue but also to warn the community about the current withdrawal practices at Helabet.

I requested multiple withdrawal requests of my full funds ($283.95) in the last 3 days with no success. My account is fully verified, and all my KYC documents have been successfully approved without any issues.

When I contacted customer support regarding the delay in my payout, they told me that they are experiencing "issues with the crypto payment system." It has now been over 3 days, and my withdrawal is still pending.

As players, we choose crypto precisely because it is fast, efficient, and not subject to banking delays. Using "crypto network issues" as a blanket excuse to hold player funds for days is completely unacceptable and damages the trust of the betting community. If the gateway is truly down, an alternative payment method should be offered immediately, but support only gives me generic responses and no concrete solutions.

I am sharing my experience so other players are aware of these delays before depositing. I kindly ask the AskGamblers team to step in and mediate, as players deserve transparent and timely payouts.

I have attached all necessary proof (pending withdrawal screenshot and support chat transcripts). Thank you for your time and support to the community.

Hello

I'm writing to formally raise a serious complaint against Helabet for wrongfully withholding my funds under unjustified and prolonged circumstances.

For over 15 days, I have been unable to withdraw my balance due to what the platform claims is an issue with their withdrawal system. Despite repeated attempts — over 43 withdrawal requests, all of which have been rejected — the issue remains unresolved.

I have contacted both their customer support and security team multiple times. Each time, I receive the same generic response: “Please wait for our specialist to resolve the problem.” However, no progress has been made, no timeline has been provided, and no real solution has been implemented.

I have also attempted to withdraw using alternative cryptocurrency methods, but none of them are functioning. This clearly indicates that the issue is not isolated but affects their entire crypto withdrawal system.

What is especially concerning — and highly unethical — is that Helabet continues to accept cryptocurrency deposits while fully aware that crypto withdrawals are not working. This raises a critical question:

Why is this sportsbook still accepting crypto deposits when users cannot withdraw their funds?

For clarity: My account is fully verified, and I have provided valid identification.

There are no compliance issues on my end. The delay has exceeded reasonable operational timelines with zero transparency.

Thanks you

I have issued several withdrawals on bet account number < sent to the casino >.

It has been 4days now and I have not received any fund.

I contacted support and i was given maximum of 48hours to wait but it's over 80hours now I haven't received the money.

It's so frustrating that I don't know what to do.

I texted several times to support and they kept giving me the same response.

Please support, kindly check and resolve this issue as soon as possible.

Kindly check and give me feedback on what to do.

Hello sir, what a scam website is helabet. Why gambling commission is not looking at these? Who gave license to these? My withdrawal method is hidden for 10 days but not a single update. They always say technical issue and they never show any withdrawal payment methods. If you win you will never get your winnings proven. Check my proofs, I have collected more proofs.

Sir due to winning casino hide my withdrawal method just due to technical error option not aavailable but other player have all withdrawal option only for me they hide it, I know please help get withdrawal and enable my withdrawal method askgambler please look into matter other wise I will complaint to indian go.

I made a withdrawal via Mpesa on 25/06/2025 16:44 on my account 1275582451, and I haven't received the money as of today.

The withdrawal status was showing as approved, and after 10 minutes, the status changed to a dash(-), and I never received the money.

I tried contacting the Helabet Kenya social media pages e.g, Facebook, and no response has been given.

Today, they managed to respond to an email I had sent a day before, saying that they will follow up on the request.

No further information given or update as of now.

I am afraid there is no customer service available with this casino, but rather bot responses that could remain unresolved.

Any assistance will be appreciated.

I made a withdrawal of k2853 from my helabet.

My account ID IS 1065197685 The withdrawal has been pending for 3 weeks now. Money has not been credited in the account

I was told to email the support team of which I did and there is no feed back no response.

I chat with helabet live chat they say can't do anything they refer me to support but support team don't reply to my emails.

I feel I lost my money. I want my money paid back into my account. I have everything needed to show that the money hasn't been paid the money is still pending in my account helabet I want my money u don't respond to my emails.

I am writing to formally lodge a complaint against Helabet, a betting company licensed under your authority. Over the past 12 days, I have been subjected to an unacceptable experience involving uncredited funds and poor customer service, which has led me to suspect fraudulent practices on their part.

Here is a summary of the issue:

1. On 14th November 2024, I withdrew Ksh 4,000 from my Helabet account (ID: 891749079) to my Mpesa number (<number removed>). The withdrawal failed, but their payment provider Fincra later confirmed that the funds had been refunded back to Helabet’s account with the reference number 655662759566. Despite this confirmation, Helabet has not credited my account, nor have they provided evidence of any refund.

2. On 26th November 2024, I deposited two transactions of Ksh 100 each into my Helabet account at 12:45 PM and 12:58 PM. These funds have also not been eflected in my account, yet Helabet falsely claims they have been credited.

3. I have repeatedly provided all the evidence requested by Helabet, including:

Screenshots of the confirmation message from Fincra, acknowledging the refund of Ksh 4,000 to Helabet.

Mpesa transaction messages for the two Ksh 100 deposits.

My account statements are proof that no funds have been credited.

Helabet has done nothing but waste time with vague responses, claiming their “specialists are working on it.” However, they have failed to provide any evidence of crediting my account, and my funds remain unaccounted for.

Further, upon investigation, I have come across multiple complaints online from other customers who have experienced similar issues with Helabet’s poor customer service and uncredited funds. I have attached screenshots of these complaints for your review.

I strongly suspect that Helabet is engaging in fraudulent practices, and I urge you to take immediate action. Please investigate this matter and ensure the following:

1. My Ksh 4,000 refund is credited to my Helabet account.

2. The two Ksh 100 deposits are reflected in my account.

Thank you for your time and intervention. I look forward to your prompt response to this matter.

Kind regards,

Abdi

Phone: <removed>

Helabet ID: 891749079

Sir,my account was security problem. I need to verify documents on my helabet account. Since then I emailed helabet security department for 15 days and got no reply. And my problem is not resolved. My deposit/withdrawal/betting/game playing are all blocked in my account. The helabet support team replied to the mail saying that it was out of their jurisdiction to contact the helabet security department. But the security team never contacted for 15 days.

I have been emailing the security team by photos of my ID card/

selfies with documents/ my TIN certificate to the security team since 15 days but no solution and no reply to my problem.

I have provided the photos of the documents provided in the personal profile of the account.

Player ID :< removed >

Amount : 12404.12 BDT

Player Email :< removed >

Hello,

I withdrew my winnings from Helabet, 85 hours ago and still, they haven't sent me the money.

When I contacted the specialist on the chat they said that I should contact the email team and so I did that. Then I was told that It would take 72 hours to process the payment but now they don't even respond to my emails.

Kindly help.

My email used is <removed>

My Helabet ID is 821862953

Name- <full name removed>

Gaming id- 1027859037

Mobile no. <removed>

I have been trying to withdraw my money from Helabet.

After they limited and banned me. I complied with all the requirements and by email they told me to withdraw my funds, when I hit withdraw I got an error when processing the payment and that an operator had canceled it.

I wrote to the customer service chat if they could give me a solution or help me withdraw my money and they told me to try after some time.

When I had already waited and tried after some time they rejected me again.

It is a total of 2675 INR.

I have been trying to withdraw my money from helabet for 2 days, after they limited and banned me. I have complied with all the requirements and by email they told me to withdraw my funds, when I hit withdraw I got an error when processing the payment and that an operator had canceled it, I wrote to the customer service chat if they could give me a solution or help me withdraw my money and they tell me that I have to wait 24 hours when I had already waited 24 hours, it is a total of $ 246.70

When I ask them if after 24 hours I get an error again they are going to give me a solution, they just ignore me and say that there is a technical error and that I should try later, they do not answer me when I ask them if this error will persist, what would be the solution.

I withdrew 26,000(16,000 and 10,000) but both are showing as success but I never received them. After asking I even sent bank statement. They have not replied for 5 days and live support is unresponsive. Please help and account is verified and I didn't use any bonus.

They're taking forever to reply to me by mail.

Sir, I deposited 20000 INR on 22nd September 2023 but didn't receive the funds.

I have contacted the support team, and they asked for screenshots I provided, and then they asked for a bank statement, I submitted that too, and now neither their app-based customer support replies nor their email support.

I am sending them emails every day but they didn't even bother to reply.

Please sir look into the matter.

Thanks

Hi,

I try to withdraw again and again and my withdraw is getting rejected again and again.

I even contact their customer service and complete verification too.

I even change my payment method as they said on email, still no successful withdraw. They keep giving me automatic replies and told me to withdraw again.

It has been 5 days.