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GrandMasterJack Casino

Item: GrandMasterJack Casino
Rating: 1
Author: Goran G.

The casino is restricted in your country.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating No reviews yet

No reviews yet

Complaint Response 2 complaints

3 days avg. 2 complaints

What we like

Home to leading software companies
Live chat is open 24/7
Mobile friendly games
They hold a UKGC License

What we don’t like

There is a limited number of table games

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Goran G.

GrandMasterJack Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://grandmasterjack.com/

Established

2020

Licences

UK Gambling Commission, Malta Gaming Authority

Company

ProgressPlay Limited

Affiliate Program

Excel Affiliates

Languages

German, Finnish, English

Casino Type

Instant Play, Mobile, Crypto Casino

GrandMasterJack Casino is an online casino operated by ProgressPlay Limited and is home to a variety of games which include video slots, table games and they have a live casino. They also happen to be home to numerous software platforms such as NetEnt, Microgaming, Play’n GO, Big Time Gaming, NextGen Gaming and Playson. The site is primarily available in English and can be enjoyed instantly through a web browser or on the go. GrandMasterJack Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, there are several country restrictions here which means some players will be excluded from opening an account. These countries include Australia, Belgium, Belize, Bulgaria, Cyprus, Denmark, France, Greece, Hungary, Italy, Romania, Serbia, Spain, Turkey and the United States of America. This list could also include more of these restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

GrandMasterJack Casino is also available on the go through virtually any mobile device such as smartphones and tablets. No app is needed, just a compatible mobile browser on operating systems like iOS and Android. Lots of games are available, just like the web version only offering more convenience for players who are always on the move.

Security and Fairness

When it comes to security the casino uses a comprehensive suit of SSL encryption to keep their players safe at all times through the Sectigo Web Security Platform.This is a single security product that provides 360 degree website protection.

Games are also monitored for fairness as they use an industry standard random number generator to ensure they are always producing fair and random results.

Deposit Methods

Visa, MasterCard, Maestro, PayPal, Paysafecard, Trustly, Interac, Bitcoin, Zimpler, Payz, Neteller, Skrill, Sofort, Giropay, QIWI, WebMoney, Fast Bank Transfer, Euteller

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Maestro, PayPal, Skrill, Bank Wire Transfer, Trustly, Payz, Euteller, QIWI, WebMoney

Withdrawal Fees

Withdrawal Limit

GBP 3,000 per week, GBP 6,000 per month

Currencies

Euros, US dollars, British pounds sterling, New Zealand dollars, Indian rupees, Japanese yen, Canadian dollars

Pending Time

0-5 days

Withdrawal Times

E-Wallets 24-72 hours
Bank Transfers 4-10 days
Card Payments 3-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

1x2Games, 2 By 2 Gaming, Barcrest Games, Betdigital, Big Time Gaming, Blueprint Gaming, Chance Interactive, Core Gaming, Crazy Tooth Studio, Elk Studios, Evolution Gaming, Eyecon, Fantasma Games, Foxium, Games Warehouse, Games Lab, Gamevy, Genesis Gaming, Genii, Inspired, Iron Dog Studios, Just For The Win, Leap, Lightning Box, Games Global, NetEnt, NextGen Gaming, Nolimit City, Playson, Play'n GO, Quickspin, Rabcat, Revolver Gaming, Light & Wonder, Shuffle Master, Thunderkick, Tom Horn Gaming, WMS

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

The casino is home to hundreds of games thanks to the volume of software providers and many of these games are video slots, some of the finest in fact. The lobby is nice and easy to use and there are several features that can help players find their favourite games. These include a drop down menu to filter vendors and a search engine to find any game almost instantly. Players can enjoy games that include the Starburst Slot, Book of Dead Slot, Koi Princess Slot, Bonanza Slot and Gonzo’s Quest Slot.

There are some table games here too although somewhat limited compared to slots. Nevertheless they do include games of Blackjack, Roulette and Poker for players who enjoy betting with cards and dice.

Live Casino

In the live casino players can enjoy a range of games again like Blackjack and Roulette only these games are all hosted by real life croupiers. Providers include the likes of NetEnt and Evolution Gaming and games are still open around the clock providing constant entertainment. Players can choose games that match their budgets and there are also games that are suited for high rollers with big stakes on the table.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Anyone who needs help and assistance can speak to the casino's customer support team through their live chat facility which is open 24 hours a day, 7 days a week. Players can also email the casino at any time or if they think they need further assistance. An online contact form is available through their website too.

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Complaints

Read the complaints other players have left for GrandMasterJack Casino. Learn more about complaints.

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Submit complaint

Sent all documents, but my withdrawal is still pending since 9th of March

Hello!

My name is [full name removed], and about a month ago I start playing to Grandmasterjack.

After win 803£ I withdrawal my money, but since I withdrawal nothing. These day I send them the documents for verification process and everything was on my name! I send my passport, my bank statements and my proof of payment which mean I use my sim to pay, I mean my My phone contract!

I try to speak with them via live chat it’s terrible they ignore me and same response!

Please help me, this is very frustrating!

Unresolved

£803

No payment after send everything for proof of verification

Hello My name is < full name removed > and would like to write this complaint about this kind of casino! It now seems like they don’t want to process my withdrawal after sending the proof of the payment which I use for deposit! Now they ask me for some more documents which honestly I don’t have I just take that kind of business phone number under my name cause I got a big family and we use to have together more phone numbers under one contract! So now I try to speak to them but they still don’t understand this is about 640 £ which I withdrew but never come to my account! I send everything that they ask me like the proof of address proof of id and proof of payment it was honestly in my name under my name everything now I don’t know what they want please help me is very very Frustrating!

Unresolved

£640