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Elcarado Casino

1
CasinoRank
4.5
Player rating 4 reviews
Complaint response 4 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Home to leading software companies
  • Withdrawals within 24 hours once processed
  • They have a live chat facility
  • Mobile friendly design
What we don’t like
  • Limited live chat hours 8am-6pm
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, German, Finnish

Established

2018

Licences

Malta Gaming Authority

Affiliate Program

Casino Type

Instant Play, Mobile, Live Casino

Deposit Methods

Trustly, Visa, MasterCard, Paysafecard, Sofort, Payz, Neteller, Skrill, QIWI, WebMoney, TrustPay, PayPal, dotpay

Currencies

Euros

Withdrawal Methods

Trustly, Bank Wire Transfer, Visa, MasterCard, Payz, Neteller, Skrill

Withdrawal Times

EWallets: 24-96 hours
Bank Transfers: 2-5 days
Cheques: Not offered
Card Payments: 24-96 hours
Pending Time: 24-72 hours

Withdrawal Limit

EUR 2,500 per week, EUR 10,000 per month

Software

Red Tiger Gaming, Play'n GO, Gamomat, NetEnt, Bally Wulff, Amatic Industries, Big Time Gaming, Thunderkick, WMS, Pragmatic Play, Games Global, Oryx Gaming, Endorphina, Wazdan, Blueprint Gaming, Playson, Shuffle Master, Barcrest Games, Kalamba Games, Yggdrasil Gaming, NextGen Gaming, Evolution Gaming, Merkur Gaming, 1x2Games, BGaming, Booming Games, Amusnet (Former EGT Interactive), Relax Gaming, Pocket Games Soft, Fantasma Games, Push Gaming, SYNOT Games, Red Rake Gaming, Inspired, Playtech, Hacksaw Gaming, iSoftBet, High5Games, Skywind Group, Revolver Gaming, Nolimit City, Spinmatic Entertainment, Swintt, Stakelogic, Tom Horn Gaming, Iron Dog Studios

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Elcarado Casino is an online casino home to over 2000+ of the hottest games in the industry. These range from video slots to live casino games and everything in between and include titles from the likes of Play’n GO, NetEnt, Endorphina, Wazdan and Red Tiger Gaming. The site supports multiple languages and the casino can be reached instantly through a web browser or on the go. Elcarado Casino is licensed and regulated by the Malta Gaming Authority. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Algeria, Belgium, Bulgaria, Denmark, France, Greece, Italy, Malaysia, the Netherlands, Pakistan, Turkey, the United Kingdom and the United States. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players can enjoy thousands of games here which happen to include loads of video slots from some of the industries best software provides. Each game is clearly labelled by the provider but filters are also available to make it easier and quicker for players to find their favourite games. Alternatively, players can also use the search engine, also found within the games lobby and allows players to find almost any game in seconds. Titles here include the Book of Dead Slot, Starburst Slot, Wolf Gold Slot, Gonzo’s Quest Slot and Bonanza Slot

Slots aren’t to everyone's taste which is why the casino is also home to a number of table games which includes a selection of some of the very best blackjack and roulette titles. In fact, there are many variations of each game and players can also enjoy games like Baccarat, Craps and Poker. 

Players who enjoy card games can also try their luck with more than a handful of video poker games.These include games like Jacks or Better, Deuces Wild and All American. 

Other games that can be found in the casino lobby include Scratch Cards and Virtual Games. 

Live Casino

The casino is also home to a live dealer lounge where players can join live croupiers and place bets on games like Live Roulette and Live Blackjack. Games are from the likes of Evolution Gaming and they are hosted around the clock for constant entertainment. 

Mobile Gaming

Players will also be able to enjoy their favorite games on the go thanks to the mobile version of their site. This can be enjoyed on most mobile devices such as smartphones and tablets and players won’t need to download an app. The mobile games can be enjoyed through most mobile browsers, any time any where.

Support

Anyone who needs help and assistance can contact the casino's customer support team. One of the quickest ways to get help is by using their live chat facility. Unfortunately, this isn’t available 24/7 but can be reached 7 days a week between the hours of 8am and 6am. Players will also be able to email the casino should they need further assistance. 

Security and Fairness

When it comes to security the casino takes this seriously and adopts the use of SSL encryption methods and firewall systems. Players personal and financial information will always be kept safe and encrypted before being transmitted to the casinos servers. 

Players can also rest assured that the games here are fair and random thanks to the casinos random number generator. They will always produce random results every time. 

Player Reviews

4.5
4 reviews
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Date
Relevance
Player rating
Tazini
September 1, 2023
2

I deposited a week ago but have not been able to play a single game. There is a bug on my account. The OK/Cancel button on message box does not work and I can not close the box and start playing. Chat workers kept on repeating things that I had done already. On email they promised to forward the problem but nothing is done. I only get some standard answers to my questions. Can't recommend to anyone to risk their money.

jonikumpula
April 25, 2022
7

I think the biggest contributor to the site's good features is in its games. The games are good and they have a lot to offer in terms of enjoyment factor and a lot of great types of games like slots and tabletop games. Here, I'd get to make sure that all the games were good, and it turns out, they are indeed really great games in the end.

While the games are great, there are still problems with the interface which I
get a little frustrated sometmes. I hope it doesnt get to the point where it will overshadow how fun the games can be if they keep on failing to load from time to time.

blondie
May 1, 2020
5

Elcorado is one of the newest casinos added on Askgamblers and I stumbled upon them just a few days ago while going through Askgamblers new casinos list. The casino is powered by Netent, Play'n Go and a few other game providers so I was curious to take a closer look at them.

Before signing up I decided to check out their welcome bonus offer and noticed that they offered a 100% match bonus for first deposit. The wagering was 50x bonus amount so I decided to claim it, especially since the minimum deposit was only 10eur. I quickly signed up and made a deposit of only 10eur as I wasn't too keen on the offer but wanted to have some extra playtime. 

The deposit was quick and I received the bonus of 10eur. The offer had 50x bonus wagering and a long list of restricted games. But since my balance wasn't high, I stuck with 10 cent games- at first I played Legacy of dead, which is one of my favorites. I had one bonus round that paid poorly so I decided to switch to Book of Dead slot. Book of Dead wasn't giving me any winnings at all so I was losing money quickly. With just a few euro balance left I went to my usual savior slot- Starburst, but even Starburst was in a bad mood and my balance lasted for 10 minutes.

Overall my time at Elcorado casino was quite average. I liked the game selection but besides that I wasn't a fan of everything else. If I'm looking for a casino to return to, I want to see some range of promotions and loyalty but I didn't see any active promotions at Elcarado casino except for prize drops. Also the maximum bet while having welcome bonus is only 2.50eur, but even more importantly the winnings are capped at 250eur and the list of restricted games is very long. All in all, I don't see myself coming back.

Message
Hongkongboy555
April 19, 2020
4

Many deposit methods, thats very good. There is a live Chat and they respond fast. There are sometimes issues with the page, you cant go into your profile menu or see your current money status.

I played at this casino and made a small win of 400 Euro. Small amounts like this should be cashed out fast. But instead this casino is doing everything to slow down the cash out . The Deposit method should be the same method you get cashed out with, right? After sending all documents, it took them 5 days to tell me they need another verification of a deposit method I used in 2019. It wasnt even the deposit method I used for this current winnings of 400 Euro. So again I have to send them even more documents and they will probably need another 5 days to verify that. So lets wait how many more days they will need. And then I have to make the withdrawal request and this will probably take another 5 days. Thank you for holding my winnings as long as you can in the company.

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