Cool Cat Casino Complaints - Withdrawal & Other Problems

Cool Cat Casino - Delayed payment no response to emails and live chat not working

I submitted a withdrawal request almost 14 days ago. Crypto withdrawals are supposed to be the fastest yet the 7-10 business days have passed and I ...

Cool Cat Casino - 100 USD missing since October

I have a withdrawal at cool cat for 100 $ since Oct 28th. It is on a free chip but my last transaction was a deposit.They won't talk in chat and won't ...

Cool Cat Casino - Grossly delayed payout since October

I have been a verified player at Cool Cat for over a year. I have two payouts from October that have not even been processed. Per their terms and ...

Cool Cat Casino - CoolCat delayed payment over 3 months

I am owed 7 withdrawals of approximately $2500 each for a total of approximately $17,500. There are six withdrawals of $2500 requested on 8/13 of ...

Cool Cat Casino - Owed money since May 6th

I won money at CoolCat back on May 5. I requested a coindraw payment and it ended up getting canceled and that option removed. I then requested 2 ...

Cool Cat Casino - Delayed Payment and now I can not access the website

I won $2359.00 on November 5 2023 which was in my available to withdraw amount. However I withdrew $2300.00 on November 6, 2023. And I sent all ...

Cool Cat Casino - Cool Cat not paying 2500$

I requested a payout on 10/25/23. I was told it would be approved 11/6 or 11/7 and it was not. I am unable to reach the Chat because the wait times ...

Cool Cat Casino - Managed to get verified but my withdrawal is canceled

Hello -I need help getting paid my winnings if possible, please. I had been attempting to get verified for over a month with this casino. Finally, ...

Cool Cat Casino - Here we go AGAIN, late payment for 1300$

I made a payout request to this casino on September 15,2023. Yesterday my payout request was declined. I contacted Chat and was told that it was ...

Cool Cat Casino - Delayed Payment Multiple Times since March

I have been trying to withdraw from Cool Cat for at least 6 months. Each time I get declined despite doing everything they ask of me. All of my ...

Cool Cat Casino - Cool Cat Casino Payout Problems

After waiting the required days for initial review, I wrote customer service via chat asking for an update of the $1000 payout requested. I was told ...

Cool Cat Casino - Wanting to close account but no responses

I just want my coolcat account permanently closed but every time I enter into chat I wait for up to an hour with no operator before closing chat and ...

Cool Cat Casino - Again I have delayed payment

On August 17, 2023 I won $2500. I have previously submitted all required documents and my payment info is on file for Bitcoin withdrawal. I am being ...

Cool Cat Casino - Delay in pay and no response for my $2500

I can not get a hold of anyone at CC casino. Every time I start a chat I wait and wait and wait and nothing. Last time I won it took 1.5 month to get ...

Cool Cat Casino - Unreal verification demands

On May 29th I played through bonus "latest125". I am trying to cashout $110.00 . I completed the ID verification with my ID and Selfie. They are also ...

Cool Cat Casino - Help needed with $5,000 withdrawal

Not exactly a complaint but things seem to be moving very slow at Cool Cat casino for this Veteran. So just asking that someone looks at my 3 new ...

Cool Cat Casino - Denial of my financial institution

I made a withdrawal request on 6/22/23 totaling $3500. After waiting the 10 business days I contacted the casino to inquire why my payout had not been ...

Cool Cat Casino - Owes me 9 withdrawals

I joined these casino's because they offered "immediate" withdrawals. Some other casino's take forever to pay (if they ever do) and I specifically ...

Cool Cat Casino - No payment of 1050usd over a month

I requested a payout of $1,050 on 5/4/23. I was told to wait 10 days for payment. But still have not received any funds despite numerous "escalations ...

Cool Cat Casino - Withdrawal approved and redeposited

I submitted a withdrawal request on 4/29 for $675. After several chats, I was told the casino did not have my bitcoin address which is not true. You ...

Cool Cat Casino - Account closed immediately requesting withdraw

I requested 2001$ on march 18th 2023 using coin draw. immediately my account was closed with my withdrawal pending. I've been trying for 2 months to ...

Cool Cat Casino - Keeps delaying my $1000 withdrawal

I submitted a $1000.00 withdrawal on 5/1/2023 and I was told that by casino representative Jess VIPaccount ...

Cool Cat Casino - Payout delay problems

Cool Cat Casino refuses to payout winnings. When I contact support, they have given every excuse they could come up with, including several lies that ...

Cool Cat Casino - $1300 Withdrawal still not received after 16 days

It has been 16 days and I've still haven't received my bitcoin withdrawal. I've contacted customer service multiple times and have received different ...