Cool Cat Casino - Cool cat casino refuses to pay players with non stop run around - Complaint Resolved

Have requested 5 withdrawals at 2500 each and jumped through endless hoops of sending personal documents such as homeowners policies, bank info screenshots of DL and bank cards so much personal data your identity could be stolen. I was told my truist bank account would not work for international checks or wire transfers so the vip host told me I needed to open a Bank of America account so I did. I sent copies of everything I had on the new account now they are refusing to pay because I don't have a bank statement on a brand new account they told me to open. I sent screenshots of the website saying there are no bank statements available yet so my request for my money is denied again. Now they tell me I can request a check once again but it will take a month or more for that to be approved. They have no problems receiving thousands of my dollars but refuse to pay their debts hoping you will give up and lose the money back to them. Players beware!!

AskGamblers

Dear Cool Cat Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per Cool Cat Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Cool Cat Casino

Hi Peder--

I apologize, as I had responded to this, but apparently the reply did not connect.

I've reviewed your account and I see that the routing number you provided is not the routing number necessary for wires being paid in US dollars. Please contact your bank and ask for the correct routing number. Also, we will need to receive a copy of your current bank statement.

I've attached my email address for you to use--please send the correct routing number and copy of your bank statement directly to me.

Much appreciated,

Tawni

AskGamblers

Dear @pgodfred,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Cool Cat Casino - Cool cat casino refuses to pay players with non stop run around

Complaint Info

Disputed casino

Reason

Amount

$ 12500

Cool Cat Casino Complaints

Cool Cat Casino - 4 weeks and no payout here either

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