I was approved for my 2500 withdrawal on November 22nd and was told 10 business days. It is now almost New Years and I still have not received my money. Last time I called I was told I needed to be patient. This is my second time withdrawing from cool cat and was supposed to be simple and easy. I was given Dec 21st as the latest date I would be getting paid and it’s now December 26th and still nothing has been sent to my approved bitcoin wallet.
Hi there--
I'm out of the office until January 3rd. Once I return to work, I'll check on your account and come back with information.
In the meantime, I hope you have a safe and very happy New Year!
Tawni
Hi Asal--
Again, my apologies for not being able to respond sooner...
I've checked on your account and I do see that your payment was issued to your wallet, Sunday: 12/28 Paid $2460 (BTC 0.05779573) + $40 Service Fee for transaction #244905613 ($2,500.00).
I wish you all the best,
Tawni
AskGamblers
Dear @SallyP,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Resolved
$1,500
Resolved
Cool Cat Casino - 4 weeks and no payout here either
Same as silver oak. Made a withdrawal four weeks ago and have heard nothing. Went through full verification and got confirmation all that was done, ...
Resolved
$2,500
Resolved
Cool Cat Casino - Waiting too long for payout
I requested a withdrawals on 10/26 each for 2500. After submitting my documents and being approved I still haven’t received any money. I have sent ...
Resolved
$500
Resolved
Cool Cat Casino - Delayed payments Cool Cat December 24
I’ve been waiting on an approved payment since 12/23 for $250 and another one that hasn’t been approved yet but requested on 12/21 for $250 as ...
Rejected
Rejected
Cool Cat Casino - Withdrawal long processing time
Submitted withdrawal request on 10/29/24 at 12:36 am, still in pending status. Says it usually takes 7-10 business days, it's been well beyond that ...
Have trouble with Cool Cat Casino?
