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Circus.be Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 14 reviews
3.8/10
14 reviews
Complaint Response 19 complaints
2 days avg. 19 complaints
What we like
  • 24 hour withdrawal timeframe
  • Top-tier software providers
  • Live chat available
  • Mobile-friendly design
What we don’t like
  • Limited withdrawal methods
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Circus.be Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.circus.be
Established
2012
Licences
Belgian Gaming Commission
Affiliate Program
Languages
Dutch, English, French
Casino Type
Instant Play, Mobile

Circus.be Casino is an online casino where members can enjoy a catalogue of games which includes slots, table games a live casino and sports betting. Players will be able to log in and enjoy multiple gaming providers which include top names like NetEnt, NextGen Gaming, Quickspin, Betsoft, Thunderkick, iSoftBet, Pragmatic Play and Quickfire. The site is available in multiple languages and can be reached instantly through a web browser. Members can also use their mobile casino. Circus.be Casino are licensed and regulated by the Belgian Gaming Commission. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from countries which include Australia, Brazil, Bulgaria, China, Gibraltar, Hong Kong, Ireland, Latvia, Netherlands Antilles, Panama, Portugal, Romania and Spain, the full list of restricted / allowed countries can be found under ‘more casino details’. 

Mobile Gaming

The site is also fully compatible for mobile play. This means members can play on the go when they use their mobile, smartphone and tablet devices. There’s no app required either, so all players have to do is log in through a compatible mobile browser. 

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption to always ensure players personal and financial transactions are always kept secure. Sensitive data will also be encrypted before it is transmitted over the internet. 

They also use a random number generator which ensures the games available result in fair and random outcomes.

StallCation

Complaints

Read the complaints other players have left for Circus.be Casino. Learn more about complaints.

Show all complaints
Circus.be Casino - Stalling on verification process
Hi,

I was already a client at the brick and mortar Circus playhalls and as such played at their online venue not expecting a need to verify my account. After a small win of 400 Euros on 19/06/2019, I am asked to verify my id and presented the option to do it at a local playhall or online (24 hours claimed). I chose to do it at a local playhall, which claimed that the info on their site is false and "we don't do that". So I send the required documents on 19/06, the next day nearing support closing time I start a chat session, where I explain that I am waiting for my documents to be verified. The support agent is clearly misinformed over the claimed timeframe (claiming 48 hours, while the site says 24) and afterwards changes story, claiming a small delay of 1 day in processing. We are 48 hours later and still nothing. Seeinf other similar complaints listed here taking weeks to resolve makes me regret ever playing at circus.

Here is a log of my chat session (in dutch):
Naomi
Support Agent



Naomi 17:16
Hallo. Waarmee kan ik u helpen?
Klant 17:17
Hallo. Ik speelde bij circus online omdat ik klant ben in de speelhal. Ik had niet verwacht dat ik me nog moest verifiëren. Ik probeerde gisteren een winst over te schrijven en zie daar, documenten worden gevrazgd. Ik kies de optie in de speelhal te verifiëren, en daar in (removed location) zegt men dat het een fout op de site is en zo iets enkel online gaat. 24 uren verder kan ik nog steeds mijn winst niet gaan ophalen
Naomi 17:18
u heeft ons gisteren een bericht gestuurd,
En vandaag ook
Gisteren de documenten,?
Klant 17:19
Ja gisteren de documenten en vandaag een bericht. Daar het bijna 18u is en ik nog geen antwoord ontving deze chat. Want ik ga er van uit dat support dan sluit
Naomi 17:19
Al uw documenten zijn goed en wel aangekomen hoor,
Ze zijn ook goed doorgestuurd naar de juiste dienst,
u krijgt nog een mail als die authentificatie gedaan is maak u geen zorgen .
Klant 17:20
En waarom duurt het langer? En kon ik niet in de speelhal (waar mijn pas al ingelezen werd in het verleden) verifiever?
Klant 17:21
Verifiëren
Naomi 17:21
dit duurt 48 uur, normaal werd het zelfs in de email gestuurd die zegt dat uw documenten verstuurd werden...
Klant 17:21
Neen er staat 24 uur op de site
Naomi 17:21
En ik ga u al zeggen dat we deze week een kleine 1 dag vertraging hebben, de authentificatie dienst werkt van 8 tot 18 uur maar,
Ja het spijt me dan, het kan wat langer duren nu u heeft het gisteren gestuurd om 17 uur dus we zijn nog binnen de deadline.
Klant 17:22
Amai wat een casino. De tien jaar dat ik speel op de grootste casinos op aarde, waar ik bijna altijd VIP status behaalde, heb ik dit niet meegemaakt
Naomi 17:23
Ik begrijp dat het onprettig kan zijn, het spijt ons voor het ongemak,
Hopelijk wordt dit zo snel mogelijk opgelost,
Klant 17:23
Ik zal afwachten en een indien het te lang duurt het wel in een review op Askgamblers vermelden zodat andere spelers gewaarschuwd zijn
Bedankt
Gelezen
Naomi 17:24
Het was een plezier om je te kunnen helpen. Ik wens je nog een hele fijne dag verder!
Alvast gefeliciteerd voor uw winst,
Chat is beëindigd.
Is dit de eerste keer dat je met ons over dit probleem chat?
Ja
Werd het probleem opgelost tijdens de chat?
Nee
Show more
Je hebt de volgende opmerking achtergelaten: Support kent eigen termijnen niet (48 uur verificatie geclaimd terwijl er duidelijk 24 staat op de site)
U heeft onze klantenservice beoordeeld als slecht.
Begin de chat opnieuw
staus Resolved
€400

Complaint Statistics

Resolved 17
Avg. Amount $ 2,408
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

Review this casino

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Player rating
3.8/10 14 reviews

Top reviews from our players

Many slot machines, live casino and sportsbetting. The user interface is good. They support Skrill for deposits which is good for all of us that can't use our credit card.

You can't trust Circus to give you your bonuses. If you get bonus money you have to wager it almost 100 times on live casino. They limit sports players without saying why and take their free bets away just because they can.

There are many bookies which provide the same games, so I would not recommend this site before they get their customer support in order, and not before they start to honour bonus/free bets. I think they are scamming customers when they take away their casino bonus money / free bets for no reason. Can't recommend anyone to play there.

Dear NCELG Thanks for your review. Indeed bonus playthrough is 90X for casino games; this is clearly explained through our bonus conditions in the below link: https://www.circus.be/en/help/terms-of-use/bonus-terms Multiple factors can affect limitations and betting restrictions and we would like to investigate your specific case further. We would appreciate if you please send us a direct email to [email protected] with your account details. Thanks and regards Circus.be Team

user avatar

Live games
A lot of games
The verification process takes a little bit of time
U can choose a limit also freeze your account if u can't handle it

Deposit options are unfortunately bad, u have just little bit of options
Withdrawal takes a lot of times, also some withdrawal options are available u have to choose

This casino has lots of games and is also a bookmaker. The site works well and I have never had problems.

It's very hard to contact the support. Also the chat on the site never works. Withdrawals take far too long. They hope you will reverse it and lose it all. I would NOT recommend playing here.

I wanted to withdraw my money, I stopped all documents and I received an email from my account. After having analyzed your account, we note that you have violated our terms of use.

Therefore, we are obliged to suspend your account permanently. Fraudsters and nothing more I warn everyone

I have nothing positive to tell about this casino.

A very bad casino. Real thiefs
Dont play on it. Just played for more than 90 euro and i never got one bonus round or free spins.
For help you will find no one.
Dont spend your money on it

No deposit freerolls and micro bonuses. Did pay out.

It took 9 days to verify my account. 48h pending withdraw.

Lots of choice in different games. Fast customer service.

The Bonus! Before you start playing, turn the bonus OFF in your settings. I was asked at first deposit IF I wanted the bonus. I declined and was informed they would only ask it with the first deposit. Which is not a lie, but a half truth as they will tick the bonus box in your settings anyway so that next time you deposit money you are given the bonus, regardless.

If you watch the table for too long, bet backs are pushed off the table, every single time.

I can't tell you what i like in this casino, since they lost my deposit with skrill in space! Please be caution on this casino, because you'll get very much problems with them!

1. Skrill deposits got lost in space!

2. Paysafecard deposit even works, but the Netent Slots doesn't so! Everytime I'll wanted to play with them, the money was not at once in the slot for playing with it! I've tried it now about 30 minutes to get the money in this slots, but nothing worked so far! Btw. it's a very big luck, when you even can get into the slots, since they don't load the most time.

3. Since nothing worked for me on any Netent Slots (I actually only play them!), I must play with my only €25.- deposit from Paysafcard with a Williams Slots which have only 40 Cent bets at the minimum, so my deposit got certainy l lost in 2 minutes *lol*

On Netent Slots I always play with this money at least 30 minutes, but very often even for hours! Don't make any deposit there please, because you got cuaght with their very buggy homepage! And now io hope, that I got at least my €20.- back from my Skrill Deposit!

Very wide, good gaming offer and quite a lot of bonuses

Issues I had were solved quite quickly

It suffers from its fair share of issues. These are fairly quickly solved, but although quite serious (deposit got stuck... twice) you are given robotlike responses with no compensation whatsoever.

Specific questions are not answered, you only get templates. As said, they do get transferred to the relevant departments for fixing though.

All in all Circus is a solid site, but don't expect them to go the extra mile as far as customer service is concerned

Inactive user
5/10

The game selection and wagering requirement for bonus is nice but thats it I guess..

They could be great but customer service only answers with standard replies, even if you reply with a more specific question. And withdrawals pending for 48 hours in these days? I tried to ask them several times if they will change this, but only standard replies.. could be a great casino but seems it doesnt want to be.. why?

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