Page 2 – Player Reviews for Circus.be Casino
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This one casino absolutely do not understand. I self exclusion My Account Permanently
if you want to re-open reopening without problems.
I also got an email that the players not permitted to play from UK. Keep away from this casino.
Dear pavlinecka72 Thanks for your message. We would like to inform you that, on circus.be, it is possible to for any customer to close the account at any time by email. If you wish to reopen it, you can send a request via email to our support. Circus.be is regulated by the Belgian Gaming Commission. If you would like to block your access permanently, for the online gaming websites, you can contact the Belgian Gaming Commission directly. Please consult the Gaming Commission's official leaflet for all information relating to responsible gaming. We would like to inform you that the Gaming Commission protects all players. Regards the players from Uk, we would like to inform you that circus.be don't longer accept player from Uk and we informed all customers via mail. In order to avoid any misunderstanding, we remove, Uk from the country list on registration page. This information is also available on Casino Details. Apologies in advance for any inconvenience. if you have any further information our friendly customer service will be very happy to assist you. Kind regards Circus Team
I have NEVER known a online site be so unprofessional... I have sent ALL required documents 2 weeks ago, sent over 30 emails and STILL have not received my verification OR withdrawal, and all I get in return is a computer generated reply.
Absolutely terrible customer service
Dear Lorraine, Thanks for your review. Apologies in advance for the delay and for any inconvenience. We would like to inform you that we are improving our procedures also thanks to your review, in order to avoid any delay. We believe that customer opinion is always good and we doing our best to offer the best Gaming Experience. Please be informed that your withdrawal request has been approved and the pay-out processed, you should received a confirmation via mail from our Customer Service. In order to apologize for the delay of your authentication you should find a kind surprise inside your account. We hope you'll have fun on Circus.be.
Compare Circus.be Casino to Other Casinos
Circus casino is a quite new place to me as I discovered it only about a month ago while it has been on askgamblers for quite some time. The reason I found them was because I saw that they are a Quickspin and few other software powered site and were offering 5€ free chip for new signups. I noticed that they are a Belgian casino and if you are a resident there, you can request a withdrawal and pick it up at certain Belgian casino, I've played at similar Belgian casinos and didn't have any problems, besides I wasn't making a deposit yet, so I had no worries about their trustworthy.
After registration I got the free chip right away and I used it on Second Strike slot, without any luck I lost it quickly. Then few days later I received another chip to my mail which I claimed and again lost all. About a week later I received another email welcoming me back and saying I have 5€ chip waiting in my account. I read the terms and it said that all bonuses have 30x bonus wagering, which I find as a perfect rollover.
I tried to play a few IGT slots but when I opened them, I received game error. That happened with many games, so I went on my phone and out of curiosity opened a slot called Two Dragons. I played with minimum stakes and had a few winnings that boosted my balance up to 20€. Then I had few free spins rounds and had two wins over 100x bet and at some point my balance was 70€. Then I went on my computer to check wager and saw it still was 0%. Only then I read that only Dice games count towards wager. I went to play a couple of Dice slots and after a while I saw that my wager was complete. I wrote an email to support asking about withdrawal and I have to say email support responded within 10 minutes, so I was very pleased with that.
After I requested the withdrawal, I had to send in my passport copy, utility bill and bank statement, as the only withdrawal option I had was bank transfer. I had many conversations on email with their support as it took them a week to verify my account and I wasn't very happy about it. But when it was done, I received my withdrawal the next day to my bank without any fees.
Overall I think I will make a deposit there and claim the welcome bonus because they have nice selection of games, bonus has very good wagering terms, support is kind and willing to help and at the end of the day- I did get my money.