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Chance Hill Casino is closed, please try these instead:

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Chance Hill Casino

Player Rating 34 reviews
7.1/10
34 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • 0-24 withdrawal timeframe
  • High withdrawal limits
  • Live chat
  • Mobile-friendly
  • AskGamblers Certificate of Trust
What we don’t like
  • Multiple country restrictions
  • Live chat only open 08:00 - 00:00
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Chance Hill Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.chancehill.com
Established
2015
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, German, Spanish, French
Casino Type
Instant Play

Chance Hill Casino is an online casino with a distinctive outdoorsy theme. The site is designed very cleanly and features Microgaming, NetEntThunderkick, NYX, NextGen Gaming, WMS, Aristocrat, iGaming to go, Play'n Go and slots and casino games in a simple instant-play format. The casino belongs to the exlusive group of Certified Casinos and offers live chat support to help players around the clock. Chance Hill Casino is licensed by UKGC and Malta.

Restricted Countries and Territories

Chance Hill Casino does not accept players from a variety of countries, including but not limited to Algeria, Namibia, Belgium, Grenada, Guatemala, Spain and plenty others.

Security and Fairness

The entire Chance Hill Casino website is protected by 128-bit SSL encryption from COMODO, a leading online security firm. This technology prevents anyone from gaining access to sensitive information like account details and credit card numbers. It’s the same technology used by all trusted online banks and merchants.

Chance Hill Casino’s games are regularly audited by iTech Labs, a leading independent testing agency. Players can review the most recent certificate by clicking the “iTech Labs” seal located on the bottom of the website. Moreover, the casino is the owner of the prestigious Certificate of Trust which serves as proof of their trustworthiness and high quality.

StallCation

Complaints

Read the complaints other players have left for Chance Hill Casino. Learn more about complaints.

Show all complaints
Chance Hill Casino - Withdrawal Refused & Funds Confiscated Without Valid Reason
Hi, I have recently had a withdrawal refused from Chance Hill Casino and they have confiscated my winnings. They have claimed 'bonus abuse' for a *prior* deposit bonus, despite this being untrue. They have provided no proof of this taking place, my account history will show that no breach of terms has actually taken place, and I made no money out of any supposed bonus abuse method. I was never accused at the time of any breach of terms, let alone having my account suspended or closed. In fact, I have successfully deposited and withdrawn in the meantime, so I'm at a loss to explain what it is they think I've done wrong. Their claim relates to a game called Super Monopoly Money. However, my account will show I spent the majority of my first deposit (probably 80-90%) on an unrelated game, Twin Spin. Monopoly was played but in no way was it used unfairly (I still don't know what the method of abuse is that they are alluding to). So unless they are suggesting that playing that game *at all* is banned then they are incorrect in their accusation. Regardless, I didn't use any bonus abuse method, I made no money from the game (fairly or otherwise), and there was also nothing in the terms and conditions that related to being able to play that game when I registered. Futhermore, as this was related to a prior bonus, surely they cannot withold or confiscate funds from a completely separate deposit where any winnings were achieved legitimately? If they had an issue with my account, why was this never raised at the time or at any time before this attempted withdrawal? It seems to me that they are trying to get out of having to pay me valid winnings, no doubt because the amount totals £1,550.24. They have also been very unprofessional in their responses to me, in trying to get this matter resolved. I have presented them with the facts as above, and they have provided nothing to confirm their accusations. All I got was "our decision is final" - so I have had to take this matter to yourselves in the hope you can help. If you require any further details of anything then please let me know. Many thanks for your time, Eddy
staus Resolved
£1550
Chance Hill Casino - Unfair confiscation based on ridiculous reason
Hello! Got some situation on chance hill casino what made me very disappointed. Yesterday i decided to choose some new casino for me,cuz my favorites casinos was eating all my deposits,so wanted to try something new. I got here on askgamblers site to choose casino with a first deposit bonus what is not restricted in portugal (cuz lots of casinos are restricted here), first on list of casinos with first deposit bonus was chance hill casino,i passed with askgamblers referal link, saw a platform from softswiss and i really like it,made my first deposit 45 euros from skrill wallet,got bonus of 45 more,contacted support he kindly provided me information of restricted games and terms and conditions. After end of waggering i won 450 euros and put them to cashout, uploaded my document,skrill information and screen of deposit. Passed 4 hours i joined to casino to see how my cashout is going,but saw it declined. Obviously contacted support from live chat to ask what is a reason of that. Here comes the problem,he told me: Nicolai, I'm sorry but your withdrawal cannot be processed due to nationality issues. Our terms don't allow Russian(Moldavian) players to receive bonuses. The system issued it automatically as you appeared to play from Portugal, but your account hasn't passed the verification process. Therefore your winnings will be forfeited and initial deposit returned. I apologise for the inconvenience and if you have any further doubts, you may ask them directly to me or to our verification team at [email protected] Lets see what terms and conditions says: Players from the following countries are bonus restricted (unless given a special promotion or otherwise stated): Spain, France, Italy, USA, Poland, Ukraine, Russian Federation, Belarus, Bulgaria, Croatia, Czeck Republic, Estonia, Greece, Slovakia, Slovenia, Serbia, Latvia, Lithuania, Macedonia, Moldova, Bosnia and Herzegovina, Albania, Hungary and Romania. I got really shocked cuz never had problem like that. So i uploaded document my portuguese residence,there are typed what is my nationality is moldavian. Im playing from portuguese ip,provided my portuguese document there are typed my adress where im living,my skrill is verified with vip bronze status with a same residencials as on document, im receiving bills on this adress as well. Im sorry but does this mean what im player from moldova? The document clearly shows what im portuguese resident. And nationality doesnt means what im player from moldova. Im registered in lots of casinos and provided this document for verification and nobody told me what we saw what you have moldavian nationality,so now we gonna change your personal details and put your country as moldova lol,in all casinos im a portuguese costumer.
staus Resolved
€450

Complaint Statistics

Resolved 5
Avg. Amount $ 4,577
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
7.1/10 34 reviews

Top reviews from our players

Lovely casino! It has a wide selection of games and it's super easy to navigate. Payouts are super fast and the customer support was helpful every time. Thumb up Chance Hill Casino!

Probably the best casino I have played. Great side very stable big selection of slots and selected live offer. Support nice and friendly competent, payment within minutes

When I played here I had great experience and positive results. Everything worked great and I was a lucky player here. A simple place to risk but if everything runs smoothly, you will be happy here Support always helps. now I can not play here because my country has limited.

If you are looking for a bright, fun, sunny and feel good looking casino then you can stop searching because you found one! ChanceHill casino is all those things I just mentioned. When you visit their website your eyes will be treated with colourful web page and detailed thumbnails. Each thumbnail is framed with the game theme and ChanceHill is the first casino and probably the only casino that has this feature.

I've been a member of ChanceHill casino for a couple of years now and I still like it, a few years earlier their website was nice but not as nice as it is now. I am happy to notice they spend their earned money on their website improvement, to me this means their goal is not only making profit but making profit with style! There are a lot of other casinos who made some improvement to their website, some were obviously spent a lot on the improvements but there are some that also obviously did it by themselves, the 'improvements' were noticeable but not in the good way.

Chance Hill casino supports multiple languages such as German, Swedish, Norwegian, Swiss and English of course. This feature could very useful for those who does not speak the English language but personally I think if you are playing online casino, you need to master the English language, well master is a little bit excessive word but it is very important to understand English well.

If you wonder why you might never heard of Chance Hill casino, there could be various reasons for that but I think the main reason why this casino is not as popular as others might has to do with country restrictions, the list is way too long if you ask me but the thing is, the casino couldn't do anything about it, if it was their decision, all countries would be allowed to play but online casino business is still a complicated one and I really hope they will change this in the future so we can enjoy online casinos to the fullest.

If your country is not in the restricted list then I really recommend to play at this casino, as soon as possible so you don't and won't miss their great promotions. Give Chance Hill casino a chance and who knows your bank account will be as high as the mountain hehehe...Mine is not that high yet, actually it is as high as a road bump. I have some lucky days playing at Chance Hill but till today I have not gotten rich from playing at their casino but I did enjoyed playing there that is for sure.

Almost two years ago I joined the Chancehill casino because they offered a no deposit bonus. I always like to test the new casinos for free so I decided to open an account. The registration was easy, after I verified my e-mail address I had to complete my profile details.

I went to my account and claimed the no deposit bonus from the bonus menu. I completed my free rounds and collected 5 euro from it. I started the Twin spin slot and played on 50 cent bets. I was lucky because I hit the five expanding reels with full of nines. My balance went up about 120 euro. I played more then I opened the wonky wabbits. I started with 60 cent stake. I made a good session with a good profit and able to wager my bonus. Because the maximum cash out was 100 euro I played down my balance to it and went to chat asking about the withdrawal process.

I had to upload my documents in the my profile section, like Id card, utility bill and a proof of my skrill account. I also had to deposit the minimum 10 for verification. I done the stepps and within an hour they approved my papers. I went the banking page and withdraw the 110 euro from my account. They processed it within minutes. I was happy and next day I made a deposit from 10 and started the play with the same slots. I went up to 25 euro but at the end I lost my money on the wonky wabbits.

For a long time I didn’t deposit there and a few months later they didn’t accept hungarian players anymore. I like their casino but I can’t able to play there. More and more casino is left the hungarian market cause the government policies.

Very easy to use interface, time played warnings and great response time to emails.

Today I deposited a substantial amount (for me). After that, I received a Book Of Dead free spins bonus notification. I felt quite annoyed that the bonus had not come on at midnight. I contacted Chanchill via email and in about an hour, they wrote back and gave me 500 free spins!

This is fantastic support for regular players and so much better than some of the other casinos I have played at recently.

Not much. More regular bonuses would be about the only thing.

At first glance the platform is fresh, neat and not full of either past players and their ''winnings" from 1999 claims....
If you are a forgetful soul don't worry you'll get reminders for how great a deal currently awaits on 2nd and 3rd and whatever promotion they wish to tell you about 6 or 7 times - I know yeah such a thoughtful service for free!!

Sign up - refused to let me join which alone is understandable who would want me in their establishment after all! That curious never ends well gland inside of me kicked in pumping the WHAT, WHY AND WHEN pesky hormones around my body so I thought I'd enquire within.... 2 days later and countless mildly tone changing accusations of its m, its my internet provide, its my computer I suggested that they should speak with a certain games provider who has a cliche in their gaming portal when one is open signed into a host no other can be signed into as it recognizes its own code thinking you already exist. Sometimes its just good to hear their staff make up lies or tell the truth when they dont know.

Sign up complete paid princely sum of GBP £20 and charged with the pleasure of doing so, I don't ever get why we pay to pay them its utter utter insanity. I pay for my bank account to use the services of my bank - do I when receive a payment or cheque then divine all those companies up and bill them for the proportion of banking costs they put on me? NO! Visa and Mastercard now admit it doesnt cost anywhere near 0.5 Euro/GBP to process a debit card payment its day light robbery!

So a huge bonus generously divided up over 3 deposits with whooping amounts of spins - seems just to good.. guess what folks it is in spiraling numbers of customers complaining about Chance Hill... I thought lets see.... 1st deposit made... 50 spins credited once I verified and had an hour conversation on what is far from a help platform. 25 Bonus spins were after much nonsensical point scoring awarded after midnight the following day.

2nd Deposit made guess what - no spins. Now after the fap in depositing I would of accepted such a bonus to have expired - here where those lovely reminders they are so fond off sending come in, personalized as well. The first agency said this was the reason and he couldn't do anything. The second agent offered a new deal deposit £20 again and he'll make it 100 spins and that would be an improved offer. Only I'd be losing the 50 spins and 25 extra on premium game to gain 50 on starburst which i was entitled to as followed there advertisement. Later after a complaint submitted a reply was the spins have always been in my account waiting for me and to delete history and cookies yes that one.... i

3rd deposit NO SPINS despite the 3rd offer being all shiny and now it its own box.... I was told by email '''We can added you 50 spins but no bonus because you have no money on your balance'' which is untrue I had 0.06p GBP available to withdraw left from the 3rd deposit. During submission of my review to ChanceHill to comment as I think is fair - all spins are now in my account and to have a nice day. I will leave the decision to yourself whether you have the time or energy for a few spins in your life!

Sorry for the inconvenience.

The number of slots and I really believe they can be trusted when it comes to withdraws.

Registered 2 days ago, closed my account today. Reasons why are:

1. Had to re/open many different slots again and again, many slots were frozen during play. I know the stories about cookies and caches, this was not the case.

2. No live chat when I played, also not today, its midday here in Europe.

3. The enormous amount of slots which do not count for wagering bonus money and there are more which only count for 50 percent.

Sorry, but this is not my casino.

Chat are friendly, it's got my favourite micro gaming sites. I've never been very lucky with MT Secure Trade but who knows.

The verification process is a bit long. Still waiting after 3 days, been told it'll be another 2....some documents wont upload. No notification to the verification status and why items are rejected.

- Nice site and easy to use
- Many games to choose from
- Best customer service ever. Thanks Violet!
- I managed to play through my bonus and win 300£ and they didn't make any fuss about it. I honestly don't remember how long it took to reach my account, but it was something like 2-5 days.
- Would I recommend it? Definitely! But it is not in my top 3 due to long pending times for withdrawals

My balance disappeared at some point, for no apparent reason and I had to wait 12 hours to talk to customer service (they are not available from midnight), it proved that it was an issue with the slot machine I was playing.

It was sorted very quickly though!

Hey Alexandru! First of all, you should see the smile on Violet's face! We've added Quickspin and Genii now, so there should be even more games. Next up: Greentube! :D Regarding the 2-5 days with the withdrawal, we process them in 0-3 hours for verified accounts. So for instant methods such as Trustly, NEteller or Skrill, you get it right away. Logically, slower methods take a bit longer, but it's out of our reach just like any other casino. Come on chat and tell us what we have to do to be in your top 3. I guarantee we'll be there in less than a week. The issue with the game is not even a "tech problem". It's simply that some Microgaming and Playn' Go games keep open rounds. But as soon as they're played, the money shows back again with the added winnings! And yes, we are looking into incorporating 24/7 support :) Have a nice day and thanks!

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