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Chance Hill Casino - £745 Winnings Unjustly Confiscated

REJECTED
Inactive user
posted on February 1, 2017.

On January 14th I accepted a 50% bonus for £50 from Chance Hill Casino. I played through deposit and bonus and when I had completed the wagering requirements I had a balance of £845. I withdrew the money but a few days later on 18th Jan I received an email from Chance Hill stating my withdrawal had been cancelled. A follow up email revealed they intended to keep my winnings citing bonus abuse. They won't provide any further details so I can't contest it with them. Before doing the offer I familiarised myself with the terms and conditions and am fairly certain I didn't break any terms, if they won't discuss the matter I can't see where they claim I have gone wrong. I would like to file a complaint here as I am currently getting nowhere with them via email.

AskGamblers
posted on February 3, 2017.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf Chance Hill Casino management that player violated their Terms&Conditions #11.1 and #11.2 and more specifically, committed an activity which could and shall be potentially considered as fraudulent.

11.1 The following activities are not allowed and constitute a material breach of the Terms:
Colluding with third parties;
Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as ‘bots’); or the exploitation of an ‘error’;

11.2 We will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant

Bonus abuse.
* Chance Hill management reserves the right to void any bonuses and/or winnings obtained by fraudulent behaviour.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and/ or not using it in a good faith. Based on the above AskGamblers Complaints Team decided to reject the case and suspend player's further access to AGCCS.

Chance Hill Casino complaints

  • 5 of 7 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 5,141 USD avg amount

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