AskGamblers Quick Overview
Editor’s View
Casumo Casino has a sleek and modern design that is appealing to any player who lands on the website for the first time. The games are easy to find, and registration is simple. It takes you only a few minutes to start playing your favourite games.
- Live chat open 24/7
- Different responsible gambling tools available
- Various offer of casino games
- Modern design
- Slightly limited choice of withdrawal methods
- Deposit processing fees may apply
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Casumo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Casumo Casino
Casumo Casino is an online casino with a distinctively modern instant-play interface, mobile compatibility, and a unique "adventure" promotional system.
The casino has several reputable online gambling licences from regulatory bodies such as the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission, Gibraltar Regulatory Authority, and Alcohol and Gaming Commission of Ontario.
Additionally, the casino has been active since 2012, another great indicator that we’re talking about a reputable online gambling website.
However, to ensure you get all the information you need before you register, we write casino reviews online where we do a detailed analysis of each casino, and present them to you. Keep reading to learn everything about Casumo Casino and what it’s like once you become a member.
- E-Wallets 0-1 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options About Casumo Casino
Because Casumo Casino operates in well-regulated markets with different rules and restrictions, the payment methods available to you can vary, depending on the country you’re coming from. Still, our team of experts marked all the deposit and withdrawal options in the Payments tab.
Overall, Casumo Casino provides basic card options and e-wallets for deposits, but the withdrawal methods are slightly limited. It’s best to use e-wallets, as withdrawals normally don’t take more than an hour, compared to bank transfers, where you’d have to wait up to 7 days.
For instance, the minimum deposit amount for UK players is £5 for debit cards and £10 for all other available payment methods. The situation is similar for other markets. The casino may charge processing fees, which will be clearly indicated upon depositing money.
As for withdrawals, the casino only charges a £3 fee for withdrawals below £10, but any amount above it is fee-free. The casino will conduct verification check procedures for all withdrawals exceeding €1,000, while the maximum amount you can withdraw is €50,000 per month.
Games at Casumo Casino
Casumo Casino has a rich selection of online casino games, most of which are online slots – over 2,000 titles, to be precise. The operator keeps adding new releases from the top providers such as Pragmatic Play, Net Entertainment, Relax Gaming and others.
If you want to stay on track with the new slots, Casumo Casino is the place for you. The video slots are organised in different categories, and demo play is available, allowing you to test the game before you start playing for real.
Outside of slots, players can also enter the live casino lobby, where real-life hosts will welcome them. It’s up to you to choose your table and the game. You will find it all in this lobby whether you’re a blackjack or roulette fan. The casino also offers poker, baccarat and various game shows.
In addition, players can choose from a wide range of table games and pick a variation they prefer. The choices do seem unlimited at Casumo Casino wherever we turn.
Casumo Casino’s Commitment to Responsible Gambling
We’re blown away by the responsible gambling tools Casumo Casino has included for players to use. In the footer of the casino, you can find an entire page dedicated to responsible gambling where you can read all about the features available at the casino.
Players can set deposit, wager and loss limits to keep their spending in check. There are also logged-in time limits and login time blocks that track the time you spend playing and prevent you from logging in during certain hours.
You can trigger reminders that serve as the reality check of the time you’ve spent gambling. And if you ever feel as if you’re losing control, make sure to do a self-assessment test before you take the time-out or decide that self-exclusion is the way to go.
Withdrawal lock is also one of the tools that allow you to lock in the withdrawn funds so that you can’t use them to play with them even if you request to do so.
The best thing about all these tools is that they’re easily accessible to players. Casumo Casino sets an example for other operators when it comes to responsible gambling.
Customer Support at Casumo Casino
If you need assistance, click on the box next to the sign-up button in the upper right corner. You can choose an FAQ that covers some basic questions, but if you ever need additional information, it’s best to use the live chat.
Live chat at Casumo Casino is available 24/7, and you cannot contact the agents as an unregistered user. You have to be a member to do so. We’ve tested the casino’s support and have to say that it works well. If you’re not willing to chat, you can always email the casino and wait for their response.
Complaints
Read the complaints other players have left for Casumo Casino. Learn more about complaints.
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Share your thoughts with other playersTop reviews from our players
Hey there Sophie, Thank you for your kind words, we are delighted to hear this =) We are aware of the issue you are mentioning, where you can not see the wagering on some mobile devices. We should hopefully have a fix for this soon. Thank you for this review, I wish you all the best!
Nothing good to say that is any good about this casumo casino other than its very poor and you wont be winning
bank statement full of deposits and not a win to go with it .....terrible site - £2000.00
avoid at all cost the sites fixed you wont win trust me
rating .......shame it dont do - as casumo casino goes into that rating
just depositing and lose every day .........very very unfair needs shutting down
Hello Shane, It is really sad to hear that you have had a bad experience. I play myself - like the rest of us at casumo and it is always important to not play for more than what you feel is a okay to lose since there sadly isn't any gurantees in casino's. Referring to your first review: Regarding any refund claims or such we wont be able to talk about account specific cases here. So please contact us via the chat or [email protected]. Thank you for your feedback and have a nice weekend
What ever you do DO not JOIN this casino its a rip off you can't win trust me. My bank statement says it all... Deposit and lose and I'm now over £2000.00 out of pocket.
They give you stupid 1p freespins they win nothing and blame another company when I complain about the game play. Go not join... avoid at all cost. Spin lose, spin lose... you get nothing else trust me been there got the evidence.
Being ripped off... Very unfair game play and stupid freespin bonus. Would like a full refund...
I will refer to the answer given in your second review: Hello Shane, It is really sad to hear that you have had a bad experience. I play myself - like the rest of us at casumo and it is always important to not play for more than what you feel is a okay to lose since there sadly isn't any gurantees in casino's. Referring to your first review: Regarding any refund claims or such we wont be able to talk about account specific cases here. So please contact us via the chat or [email protected]. Thank you for your feedback and have a nice weekend
Wow, what a refreshing change. Unlike any online casino I have played in (and that is a lot) I have had an account with Casumo for not even a month and in that time I have decided to make this the only one I play in.
Bright, well designed website, massive selection of games with some great software. The customer service is fantastic, bright friendly and efficient both through live chat and email. Brilliant regular bonuses and a quirky Sumo 'belt' system of achievements.
It may well be just my luck but I've had some great wins here, most of the time I'll just play them through just for the fun! However I had quite a large win this week and decided it would be more sensible to withdraw. I was expecting a long drawn out process of reems of paperwork and had visions of having to wait weeks on end to see any sort of payout. How wrong was I, after withdrawal the payment was pending for less than a day, then credited to my card within 2 days. Can't argue with that!
Just one niggle is the additional fee on card payments.
Hey there new friend! Welcome to our world and thank you for your kind words, this really lights up the day for us. We feel honored and will make sure to name the next star we discover after you. Having a few places in our parallel universe where we can refuel energy from a review like this will help us a lot in our quest to eliminate boredom. To infinity and beyond, Yii-ha!
I have registered in Casumo casino about year ago, and since that I have absolutely brilliant experience in this online casino. I am personally thought that it is best online casino now.
First of all - it is look of their website. It is absolutely good and always makes me happy when I am just visiting their homepage. Their idea with belts, with travelling to different locations...It is just awesome idea and I love it. So in short - just visit their website and you will be more than happy with it, because it is brilliant designed, and crazy good eye candy.
Also I would like to give credit to their customer support. First of all their live chat working 24/7. They always crazy friendly. Each time. I never had a chat in which agents was not friendly. Or was just friendly. They always very good, very kind and you can ask them anything you want. Even you can ask some freespins if you having bad luck and they will credit you something if it is possible. Also it is possible to ask your withdrawal to be processed. And they always are very happy to process it right away. Verification in this casino was easy, I was only required to send my ID and it was verified less than in an hour. Since that casino never asked me to verify any other my documents and it is awesome.
Their bonuses and promotions are great. And casino offer bonuses pretty frequent and good bonuses. Your amount of freespins and reload bonuses is depending on your belt. Higher your belt - better bonuses you will have.
Like I said - withdrawals can be processed throw live chat. It took about 3-4 minutes to get paid, and it is outstanding fast.
Super reputation, super website, and super service. 11/10 highest possible rating to this casino. I love it.
Of course I have nothing bad to say about my favorite online casino.
My friend. We are absolutely delighted to hear. Thank you for bringing all of this joy our way, pure bliss. Now, in return we of course promise to keep introducing more amazing stuff for you to enjoy. Next date to mark in your calendar would be December 1st ;). Exciting times for sure.
Casumo is one of the best casinos you can play at. Very fast withdrawals, usually the same day in my bank account. Great games, lots of deposit bonuses offered and free spins. The support is kind and great.
The only thing is that you don't have Mcrogaming games, but that is not so big thing for me. That is why I give you 9 of 10 stars.
Hei friend, Thank you for the nice feedback - I am really happy to hear that you enjoy your stay. Regarding Microgaming. I cannot say too much, but it looks like we have something sorted out regarding that in (hopefully) the near future. ;)
Friendly and prompt customer support and the quickest payout on winnings of any casino I have ever played on line.
No hassle at all
Good evening space pal, We're happy to please! Our payment department do their best to process the winnings as swiftly as possible since we all know how it feels to wait too long for our earned winnings. This type of positive feedback is like fuel to the Casumo mother-ship. Let's gear up to light speed buddy... ...up, up and away through the parallel universe! Weehaaou!
Are you a fan of regular bonuses on your deposits? If so, then this is the place where you will open your account if by some miracle you have not done. I am registered to Casumo Casino from the very beginning, and for those few years, nothing has changed, they are still simple and excellent. Their site design is nothing special there is some kind of green-blue color, through which a small debt means that your site loads. But when you fill out the form to register and open a casino section you will see that there was a huge number of games.
I'll remember this casino for the fact that my phone is full of their SMS through which informs me about promotions that are available to me and the players that come from my country. Sometimes too much of these messages I receive, but when the free spins promotion on the menu that I am eternally hungry, regularly accept them. Just once I made a deposit here, maybe a year and a half and then I was not able to pay anything during the adventure. The deposit of 50 € lost in less than half an hour to Starburst slot.
Otherwise, Casumo casino using five different software, namely: NetEnt, WMS (Williams Interactive), Thunderkick, Barcrest Games and Greentube. As for the payment options, they are divided on the deposit and withdraw methods of payment. For a deposit, you can use Skrill, Neteller, Visa, MasterCard, PugglePay and Paysafe Card. For withdraw your money you have the following options: Moneybookers, Neteller, Visa, Visa Electron, and Bank Wire Transfer. I personally chose Skrill and I stand by that, that this is the easiest and cheapest method of deposit and withdraw on all gambling sites. Of course, with Neteller.
Casumo is absolutely one of my favorite sites to play at. There's a wide variety of reasons for this, one of the big ones is the design of the site itself, and how the adventure aspect plays into your slot playing. Navigating the site is easy, searching for the slots you want to play is also a breeze, as is depositing and withdrawing. The design is so well thought-out, and as a player that is something I truly appreciate. :)
Additionally, I appreciate the wide variety of slots that you can play at Casumo. They're one of the very, very few reliable sites where I as a Swede can play Novomatic games. And they also have WMS, Thunderkick, NetEnt... what else could you want except from some Microgaming (which is coming soon, or so I've heard). The support is also great, available 24/7 in a lot of languages.
Overall, great site. Well worth depositing at. :)
The only real issue that I have with Casumo is that the bonuses are not always that great. I especially dislike the randomness element of receiving bonuses - rather than getting something every time you level up, you only have a *chance* of getting something when you level up. And the things you get aren't always that great. You'll most of the time end up with something like 10 spins on Starburst, which you wagered hundreds of euros to be rewarded with.
Furthermore, the way bonuses are separated based on your level is quite strange. While it is a logical concept, the fact that you have to wager thousands, perhaps even tens of thousands of euros just to get a 10% higher deposit bonus (on the few occasions when you do get one) doesn't make a lot of sense to me. Either make the distance between tiers smaller, or make it easier to level up.
Good evening MangoSlots, I'm sorry for the very late reply on this one. Don't know how we missed it, but glad I found it! :) The belt you are wearing is representing your skill level here at Casumo. Every tiny little Sumo starts off with a rope tied around it's waist and they find better belts as they explore the deeper parts of the Casumo galaxy, the better belts - the better rewards. The order of the belts is: Rope, White, Yellow, Red, Blue, Purple & Black belts. Sundays can be slow and quite boring, which is why Casumo is offering Super Sundays - every Sunday! Every player who reach a new level on a Sunday is rewarded with Super Spins (€3/each). The 'sumos with "only" a rope as a belt, will receive 2 Super Spins (€6) while the wise black-belter receives 5 Super Spins (€15). One belt level means 10% on some deposit bonuses - when we host a belt reload campaign which we usually do on a weekly basis. However, you will get 400% more bonus money on every belt reload campaign if you are a black-belter compared to the rookie 'sumo with a rope. At the start of the adventure, it's easier to reach new levels and you get rewards quite often but you are right on the other hand, it does get harder as you reach higher levels. However, the idea is that you gain higher belt levels as you reach higher experience levels and thereby receive a lot more bonuses than the rookie 'sumo with a rope. At first, the distance between tiers are smaller. Later on you will have a harder time to reach new levels but you will receive higher bonus value in the campaigns on the other hand :) Regarding a valuable with 10 free spins in Starburst after hundreds of Euros, it sounds like you had some winnings on that level since you usually get more than 10 Starburst free spins for several hundred Euros. The loyalty system takes everything into consideration and is treating everybody fairly. If you still feel like you received a bonus which was way too small - contact our Ambassador team. They might be able to help you out with something extra to chew on! :) Have a great night my friend, /Casumo-Jack
TheCasumo casino rep replied to my review without 1st actually looking at what I stated in the thread, checked for themselves the playline rules and questioned the ability of their own support staff to identify an issue and rectify before it got too this level.
The ignorance and self promotion listed above instead of offering genuine assistance.
Be careful gamblers, let the casino speak for itself, not what a rep tells you.
Look out for my complaint Casumo. We want to see the true colors come out then.
Hello Mattybee123, Im sorry that you feel like the answer we gave you was insufficient. We appreciate that feedback since we are not perfect and work very day to be better. I can see that we have sent you an email regarding this matter after it had been resolved from our end. Kindly have a look in your inbox and feel free to get back to us if you have any other questions regarding this matter. Kindest Regards
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This is so far the best casino I've come across. Every time I have deposited I have withdrawn, only once have I withdrawn the same amount I deposited all the other times it was more than the deposit amount. Fast withdrawals also. I feel like I have less chance of losing money playing on this casino, of course I don't, but I haven't lost any money so far I'm going to keep playing here till I do.
I play on mobile and iPad and if I'm wagering through a bonus without any withdrawable money I can't check the wagering amount I have left.