General Information About Casumo Casino
Casumo Casino is an online casino with a distinctively modern instant-play interface, mobile compatibility, and a unique "Umo Quests" missions promotional system.
The casino has several reputable online gambling licences from regulatory bodies such as the Malta Gaming Authority (MGA), Swedish Gambling Authority, Spain’s DGOJ, UK Gambling Commission (UKGC) and Gibraltar Regulatory Authority.
Since I tested the casino from Norway, it was the Gibraltar licence that applied. The registered company is called Jocularis Ltd, and it carries licence numbers 126 and 127.
The casino has been active since 2012, another strong indicator that we’re talking about a reputable online gambling website. It has a 7.3/10 CasinoRank and a strong 7.7/10 Player Rating from around 300 reviews.
The AskGamblers Casino Complaint Service (AGCCS) has accepted 85 complaints players have made against Casumo, and 80 have been resolved successfully in the players’ favour. Most of these complaints were about delayed or cancelled withdrawals and prolonged verification processes.
Setting up an account is pretty straightforward, and it takes four steps, during which I had to provide my contact and personal details, including my date of birth, home address, email, and telephone number.
In step 4, you can set a deposit limit, which is a great feature. If you miss that option here, don’t worry. You can set limits later in your account settings.
You can choose to claim the welcome bonus offer during sign-up, but the casino will ask you again about that when you go to make your first deposit. The welcome bonus offer I received was a 100% deposit match bonus up to €300 and 50 Bonus Spins.
The minimum deposit to claim the offer was €20, and the 30x wagering requirement applied to both the deposit and bonus amount, so I decided to skip the offer.
Note that the welcome offer differs based on the country you sign up from, and you might get different terms and conditions for your offer.
Payment Information and Options at Casumo Casino
Because Casumo Casino operates in well-regulated markets with different rules and restrictions, the payment methods available to you can vary, depending on the country you’re coming from. Still, our team of experts marked all the deposit and withdrawal options in the Payments tab.
When I clicked on the Wallet option in my profile, it opened a window where I could make a deposit using my bank card. The only other available option from Norway was MiFinity at the time of my review.
I wanted to double-check this information, so I contacted customer support for confirmation. The agent confirmed that the deposit methods I see are the ones currently available, and that they may change in the future.
The minimum deposit was €10 for me, but you should be aware that you will need to deposit at least €20 if you wish to claim the welcome bonus. My bank card deposit was pretty fast, and the funds were ready in my account when I checked a couple of minutes later.
The casino states in the terms and conditions that it may charge a deposit processing fee, but my deposit didn’t incur any fees.
The maximum amount you can withdraw is €50,000, and you will need to verify your identity for the casino to complete that request. To complete the KYC procedure, you will need to provide:
- Proof of identity: a photo of your national ID or passport
- Proof of address: a utility bill in your name or your credit card statement
- Additional documents: documents the casino can request in special circumstances
The casino states in its terms and conditions that they process withdrawal requests within three days. Unfortunately, I didn’t get to test withdrawals, so I can’t say how long they take or how long the KYC process takes, but some players complained about delays in their reviews and formal complaints to AGCCS.
If you don’t log into your account for 12 consecutive months, it will become inactive, and the casino will charge you a £5 monthly fee until there are funds in your account.
Customer Support at Casumo Casino
If you need assistance, click on the “More” box next to the sign-up button in the upper right corner. You can choose an FAQ that covers some basic questions, but if you ever need additional information, it’s best to use the live chat.
However, you must be a registered user to use the live chat services. Once you create an account, the option will appear in the “More” section, and you can start the chat.
My name and email were pre-filled, but I was greeted by Umo, the chatbot that gives answers to the most common questions. Since I needed information that wasn’t there, I asked to be transferred to a support agent and got a message that I would have a four-minute wait.
After eight minutes, Charlie joined the chat and answered my question about the available deposit methods in Norway. His explanation was detailed, and he even instructed me to check these options regularly in the future, as they may change.
The wait might be a bit longer than you’d expect, but the agent I chatted with was really helpful and friendly, so I could get past the long response time.
If you don’t want to use the live chat, you can submit a ticket to customer support and later receive an answer in your email. You can also email the casino if you are more comfortable with that option.
Another feature I really liked is the possibility to send a transcript of your chat history to your email so you can revisit it if necessary.
Games at Casumo Casino
Casumo Casino has a rich selection of online casino games, most of which are online slots. The number of slots you can play will depend on the jurisdiction, since not all operators are available in all countries, but it ranges between 2,000 and 3,500.
The operator keeps adding new releases from the top providers such as Pragmatic Play, NetEnt, Relax Gaming and others, and you can find them in the New and Exclusives section. The games are also filtered by features, such as Bonus Buy or Megaways, or you can filter them by software provider
Demo play is available, allowing you to test the game before you start playing for real, but you should note that you won’t be able to play all games in demo mode. The games open in full screen on mobile, which saved me the additional clicks for a comfortable play.
Since I prefer slots to any other casino games, I tried a few games, and I didn’t experience any problems with them. It was the first time I played Blueprint Gaming’s The House of the Dragon slot, and the graphics were very cool, and I got some small wins, but my session was not profitable.
Outside of slots, you can also enter the live casino lobby, where real-life hosts will welcome you. It’s up to you to choose your table and the game. You will find it all in this lobby, whether you’re a blackjack or roulette fan. The casino also offers poker, baccarat and various game shows.
In addition, players can choose from a wide range of table games and pick their preferred variation. As someone who doesn’t enjoy table games, I haven’t tested any of them or the live casino games, but I encourage you to leave a review here if you try them.
Casumo Casino’s Commitment to Responsible Gambling
In the footer of the casino, you can find an entire Casumo Cares page dedicated to responsible gambling where you can read all about the features available at the casino.
Players can set deposit, wager and loss limits to keep their spending in check through Casumo’s Play Okay in-product feature. There are also logged-in time limits and login time blocks that track the time you spend playing and prevent you from logging in during certain hours.
All these limits are in the profile settings, meaning that you avoid the additional step of contacting customer support when using the responsible gambling tools. I set the daily deposit limit on my account, and it was active immediately.
You can trigger reminders that serve as a reality check of the time you’ve spent gambling. And if you ever feel as if you’re losing control, make sure to do a self-assessment test before you take a time-out or decide that self-exclusion is the way to go.
The pre-set time-out periods are one day, one week, three weeks, or six weeks, and you can’t change them. If you take a time-out, you will need to confirm your request with a password, and it will become effective immediately.
Players who feel they lost control of their gambling can seek support from helpful organisations and resources, and self-exclude from gambling with Casumo for up to five years, also through account settings.
That is the best thing about all these tools the casino offers - that they’re easily accessible to players. In my opinion, Casumo Casino sets an example for other operators when it comes to responsible gambling.
The casino has a decent selection of games, and the website is generally easy to navigate. Deposits were processed quickly, and I didn't experience any technical problems while playing.
The main drawback was the withdrawal waiting time. It took longer than expected, and there wasn't much information about the status of the request. The payment was eventually completed.