AskGamblers Quick Overview
Editor’s View
Casumo Casino has a sleek and modern design that is appealing to any player who lands on the website for the first time. The games are easy to find, and registration is simple. It takes you only a few minutes to start playing your favourite games.
- Live chat open 24/7
- Different responsible gambling tools available
- Various offer of casino games
- Modern design
- Slightly limited choice of withdrawal methods
- Deposit processing fees may apply
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Ontario Visitors: 19+. T&C Apply. Play Responsibly.
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Casumo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Casumo Casino
Casumo Casino is an online casino with a distinctively modern instant-play interface, mobile compatibility, and a unique "adventure" promotional system.
The casino has several reputable online gambling licences from regulatory bodies such as the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission, Gibraltar Regulatory Authority, and Alcohol and Gaming Commission of Ontario.
Additionally, the casino has been active since 2012, another great indicator that we’re talking about a reputable online gambling website.
However, to ensure you get all the information you need before you register, we write casino reviews online where we do a detailed analysis of each casino, and present them to you. Keep reading to learn everything about Casumo Casino and what it’s like once you become a member.
- E-Wallets 0-1 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options About Casumo Casino
Because Casumo Casino operates in well-regulated markets with different rules and restrictions, the payment methods available to you can vary, depending on the country you’re coming from. Still, our team of experts marked all the deposit and withdrawal options in the Payments tab.
Overall, Casumo Casino provides basic card options and e-wallets for deposits, but the withdrawal methods are slightly limited. It’s best to use e-wallets, as withdrawals normally don’t take more than an hour, compared to bank transfers, where you’d have to wait up to 7 days.
For instance, the minimum deposit amount for UK players is £5 for debit cards and £10 for all other available payment methods. The situation is similar for other markets. The casino may charge processing fees, which will be clearly indicated upon depositing money.
As for withdrawals, the casino only charges a £3 fee for withdrawals below £10, but any amount above it is fee-free. The casino will conduct verification check procedures for all withdrawals exceeding €1,000, while the maximum amount you can withdraw is €50,000 per month.
Games at Casumo Casino
Casumo Casino has a rich selection of online casino games, most of which are online slots – over 2,000 titles, to be precise. The operator keeps adding new releases from the top providers such as Pragmatic Play, Net Entertainment, Relax Gaming and others.
If you want to stay on track with the new slots, Casumo Casino is the place for you. The video slots are organised in different categories, and demo play is available, allowing you to test the game before you start playing for real.
Outside of slots, players can also enter the live casino lobby, where real-life hosts will welcome them. It’s up to you to choose your table and the game. You will find it all in this lobby whether you’re a blackjack or roulette fan. The casino also offers poker, baccarat and various game shows.
In addition, players can choose from a wide range of table games and pick a variation they prefer. The choices do seem unlimited at Casumo Casino wherever we turn.
Casumo Casino’s Commitment to Responsible Gambling
We’re blown away by the responsible gambling tools Casumo Casino has included for players to use. In the footer of the casino, you can find an entire page dedicated to responsible gambling where you can read all about the features available at the casino.
Players can set deposit, wager and loss limits to keep their spending in check. There are also logged-in time limits and login time blocks that track the time you spend playing and prevent you from logging in during certain hours.
You can trigger reminders that serve as the reality check of the time you’ve spent gambling. And if you ever feel as if you’re losing control, make sure to do a self-assessment test before you take the time-out or decide that self-exclusion is the way to go.
Withdrawal lock is also one of the tools that allow you to lock in the withdrawn funds so that you can’t use them to play with them even if you request to do so.
The best thing about all these tools is that they’re easily accessible to players. Casumo Casino sets an example for other operators when it comes to responsible gambling.
Customer Support at Casumo Casino
If you need assistance, click on the box next to the sign-up button in the upper right corner. You can choose an FAQ that covers some basic questions, but if you ever need additional information, it’s best to use the live chat.
Live chat at Casumo Casino is available 24/7, and you cannot contact the agents as an unregistered user. You have to be a member to do so. We’ve tested the casino’s support and have to say that it works well. If you’re not willing to chat, you can always email the casino and wait for their response.
Complaints
Read the complaints other players have left for Casumo Casino. Learn more about complaints.
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Share your thoughts with other playersTop reviews from our players
Howdy Mattybee123, The restrictions of the WMS games are not from our end, as these restrictions are coming from Williams Interactive, the game provider itself. I can understand that it feels strange to have another welcome bonus than someone else, however, everybody is able to choose one type of welcome bonus when signing up through our home page, while some players find a different welcome bonus offer through an affiliate site. I imagine that most players would prefer to play with their own currency. We are currently working on implementing new currencies in the system and can probably offer you to play in your own currency in the near future. In regards to the thread below, you were informed by fellow members of this community that you won nothing from the said game round: http://www.askgamblers.com/forum/topic/4791-any-idea-what-this-spin-should-have-paid/?p=56867 You were also mentioning the theoretical payback to players. However, we as a Casino site cannot control the outcome of your game rounds. We are simply offering you to spin around on games from different gaming providers (Net-Ent, Greentube, Williams Interactive, Thunderkick), so you are not playing on our games. The same games/slot machines are available on other Casino sites because we share game providers with lots of other Casino sites. So, what is the difference between Casumo and the other Casino sites? The biggest difference is that Casumo offers the one and only Casino adventure - you get rewarded throughout your playing in the form of: * Free Spins * Free Bonus Money * Deposit Bonuses Personally I have always found our promotions to be very straight forward, being close to impossible to misinterpret. What exactly do you find to be unclear, buddy? We give out Super Spins (value €3/spin) to every player who reach one new level on a Sunday and we gave out free spins to all our active players on the 30th of April + additional free spins upon deposit which is quite nice. Dracula the game was released about a week ago, so we gave out free spins to all our active players once again. We recently started with the offer "deposit to get free spins", which I also find very straight forward to be honest. Based on my own experience, it's harder to get free spins on other sites and than here at Casumo - we reward our players with free spins and bonuses throughout the adventure but we also offer campaign promotions through email, Facebook & SMS. I'm sorry to hear that you've had a poor experience but I'd like to point out that a Casino is not necessarily a bad Casino simply because you didn't win. The theoretical payout is not a percentage to take for granted and it takes all potential game rounds into consideration. I hope all queries have been cleared and solved now, I wish you to send us a message if you are not satisfied with this reply so that we can assist you in the best possible way while being able to discuss personal data from/on your account. You wrote: "30% loss in deposits for currency conversion." ...and we would love to help you since 30% loss in deposits sounds impossible, please contact us from your registered email address so that we can clear out that misunderstanding as well. Most of the positive feedback we receive are about how beginner friendly we are so I hope to change your mind on that point. Good night folks! :)
Says on here that the site accepts Canadian players, but doesn't look like it to me as there's no option for Canada when signing up.
Hello there, Well, that was kind of awkward. You were correct in your claim and we just sorted it out. I'd like to take this opportunity to thank you for pointing it out as we always want to improve Casumo. The registration page have been updated and I would like to welcome you officially to Casumo! :) Have a good one buddy,
Casumo casino it is great and nice looking website. They have good bonus system, you just need to click valuable at website while login in and your freespins is credited. Not sure why I describe this process, probably because I am really like how this website looks, and how things going here.
Casino offers games from Netent, also they added Thunderkick games that I did not like, and not so long ago they add few Novomatic games, including: Drum Roll - Book of Ra and Lord of the Ocean, super popular Novomatic games which I am crazy to play.
Customer support is great one, their live chat is super friendly, and they not usual guys and girls. Few times I have a question they reply me with a lot of creative and a lot of jokes, this is really pleasure to contact live chat here, awesome people working there and of course I am happy with them a lot!
Bonuses and freespins are often, but they depend on player level and on which belt player have. Better your level - better bonuses and promotions are created for you. My offers is something like 30-50% bonuses and 5-15 freespins, never higher, but I am happy even with that, I get similar in many other casinos.
Unfortunately I have only one withdrawal, and it was paid without documents within 10 minutes. I request withdrawal and move to kitchen to make coffee as it was late night. I open live chat to ask did they need docs, and when they process withdrawal. Agent told me that he will check, and then reply that withdrawal processed, and it was real truth.
Overall it is great online casino. Everything is perfect, and if only bonus can be a bit better and higher. I rate casino with 9 stars, it is still have something to do better, but generally they deserve 10 without problems.
Please offer a bit better bonuses.
Thank you for your kind words NextTimeWin! Its always nice to hear what you players think about our site and especially that you like our support. We do work on it a lot to stay ahead of our competition. I wish you the best of luck! :) Regards Tobias
Casumo casino has quite a wide variety of bonuses and free spins for new players. Their welcome bonus was offered immediately to me after I was made an account there. Min. deposit in order to take this bonus was only 10 euros. 10 euros are not a lot of money and I decided for a deposit and take the bonus. Wagering requirements for this bonus were 25 x deposit + bonus. I think this is okay and it's a good bonus offer from the casino. With this bonus there are no free spins but during the game when I played from time to time I received some free spins. I got 2 times x 3 free spins on the slot game Starburst. Then I got 4 free spins for the same game and once again 3 free spins on Lights slot game.
So even though I started with only 20 euros I played for hours and had a good time. The fun would be even better if I had withdrawal at the end. But I'm not complaining for that I have lost only 10 euros and spent a few hours enjoying great NetEnt games. Esqueleto-Explosivo was the first game that I chose. A really fun game that I played for more than one hour. I got the impression that this is a good game which you can choose to fulfill WR. After more than an hour of playing and hundreds of spins my balance ranged between 14 and 30 euros. In the end, when I moved to a game called Starburst I was on the starting 20 euros but I have fulfilled a good part of the WR. Starburst is a game where I used to have some big wins earlier, but this time it was not like that and here after a short time I lost half of the money. To cut this short, this bonus is a good bonus offer and I certainly advise you to register here and of course to take this bonus.
When I found out about this casino, was a bad day for me because I lost some serious money on sports betting and with only 11 euro in my Skrill account I was searching for a casino that has 10 euro the minimum deposit amount and also offers a welcome bonus! I saw that this casino has NetEnt games and I decided to create my account and to play here. I made a deposit of 11 euro, my last money that I had and I received another 11 euro bonus with only 25 x wagering requirements.
The 25 x requirements were decent in my opinion but my account balance was too small and I thought that I won’t be able to win some money. I triggered the free spins feature while I was playing Wild Water slot, I managed to win 17 euro from this feature and I thought that changing the game will give me more chances to complete the wagering requirements! But as usual, my brother advised to keep playing this game, he was right because a couple of minutes later I triggered again the free spins feature that gave me a nice win of 36 euro! When my account balance reached 65 euro, I decided to stop paying and to request a withdrawal because I know how it happens when you want to win more, you will end up by losing the money. It was an interesting experience playing at this casino, I was lucky and I made profit here!
I will give a 9 for the slot games, I like NetEnt slots and although they have other providers, I didn’t try the other games!
The payment methods are good in my opinion, I will give a 9 because they have only 10 euro the minimum deposit! Regarding the welcome bonus I want to say that is good enough, you can’t ask for more, so I will give a 9!
I have nothing bad to say about this casino!
Are Russia accepted yes or no. I have an account and they closed this while I live in Russia now.
Hello croflund1! Russian players are indeed welcome to our Casino. If you contact me here at AG with you username I will be able to look at your account and see what actually happened with your account. Regards Tobias
Casumo casino has nice game providers - Thunderkick (I'm starting to like it a lot), Netent (one of my favorites) and Green Tube which I hardly know anything about. I also really like the look of their casino page, everything about them seemed fresh and exciting and that's why I signed up there last month.
I have to admit they have the coolest website I've seen so far. It seems like a blog, something you don't usually see, so it was an eye candy for me. I decided to make a 20€ deposit and took their promo, with 20 free spins on Starburst. I didn't have any problems with redeeming the bonus and making deposit, so that was pleasant.
First I played free spins and they gave me 2€ win, then I went to play Wonky Wabbit. I placed 0.30€ bets per spin and played 50 autospins. I don't know what is it about this game, but even when I'm not winning, I'm having amazing time there. Few times when wild symbol appeared, it gave me 1.65€ wins or a bit more, once 6.90€, but so far I haven't got any spectacular win at this game, and this wasn't that time too. After the autoplay ended I continued to play this game, but eventually my balance went under 10€ and then I switched to Attraction. I've played it many times but it still treats me bad. I decided to play it with 0.10€ bets per spin and placed 100 autospins. I have to say I was a bit surprised by the fact that 3 times I got many wilds with re-spins, each time giving me 3€ or 4€ wins, so when the autospins ended, I increased my bet to 0.20€ and played it for a long time, but unfortunately nothing more than few 2€ wins came and eventually my balance got empty. But I am starting to believe this game has potential to bring me some wins in the close future.
Overall I really, really like this casino. Their selection of games perfectly fits my taste, the look of casino too. I also like that they are so festive and interesting, and even though I didn't participate in their contest this year, I think it's amazing that they give you missions to fulfill that might give you some real presents, such as ipad. Although I didn't have any luck with my deposit this time, I will definitely play there often, I was pleased with everything. Recommend 100%!
Casumo Casino is a casino run by NetEnt software. This is one of the latest casinos I joined. I remember that I was searching for a casino where I could make a 10 euros deposit and take some welcome bonus. Beside all that I was also searching for a casino that is safe and reliable. This casino is graded good here at AG and I also found a date that the payouts here were within 24 hours. This is why Casumo managed to meet my criteria and more.
After I made a deposit here the bonus money was instantly added to my account. I didn't manage to make a withdrawal here but in the end I enjoyed for several hours in the casino games. The first game I chose was Esqueleto-explosivo. This is a really fantastic game in which I enjoyed over an hour. I will also mention that during the time I played I got free spins from time to time. I think that this casino awards its players randomly. I liked that very much. After this game I tried Starbust. After Starburst I moved on to Gonzo's Quest. I had two fantastic wins here. But after these wins I raised my bet and lost a good deal of my money I had won previously. I didn't check but I think that I managed to meet the wager requirements and continued playing until I lost all of my money.
So far that has been my experience with Casumo Casino. I didn't need to contact their live chat support. No matter what I believe that this is a safe casino where you will be paid without any problems. I recommend this casino to everyone and I will come back here in case there is some good bonus offer by the casino. One thing I didn't like here was that I noticed a lot of the bonuses aren't available to players from my country.
This is my review from the Casumo casino. I love the Netent video slots so I tried many Netent powered casinos, the reason why I signed up to the Casumo casino was their new player welcome bonus. On many Netent casinos the Hungarian players are restricted from the bonuses even it is a deposit match offer. So when I wanted to play with some deposit bonus I found the Casumo casino. I visited their home page and checked the terms and conditions because I wanted to be sure I will get my match bonus if I make a deposit. They offered three kind of bonus, I can choose from free spins, higher match bonus and the mix of them. I decided to take the 50 percentages match bonus and the five free spins.
I created my account and after I finished it I went to the cashier and deposited 20 euro. The match bonus was instantly on my account so I can start to play with 30 euro with the twenty five time wagering requirement. The 750 euro play through was a little bit scary for me but at least it wasn’t thousands. I started to play on the Gonzos Quest with 40 cent bets because I didn’t want to risk with higher stakes. In this video slot I lost the half of my deposit so before I lost everything I left it with 13 euro. I decided to play with the Magic Portals at the minimum bet. That was a good idea because I get the free spin feature really soon. An half hour later I had 63 euro but my turn over was lot. I raised the bet to 1 euro and kept playing here.
Successfully I have been able to complete the wagering and I made a cash out from 100 euro. I know it wasn’t a big amount but I think a 80 euro profit is better then nothing.
Casumo Casino is powered by NetEnt. Thunderkick which you can see next to the software is actually the game maker based in Stockholm and when I checked their page I actually realized where the funny and sweet look of Casumo's website comes from. It’s because I feel like a kid and that is the reason why I liked how this casino looks like. Any kid would love it and it is so much different from most of the other casinos. Casumo's name has been mentioned so many times at our AG forum, and I had no doubts before depositing here and had no need to ask anyone if that is the right place to deposit.
Simply, I wanted to try Casumo but unfortunately I made a huge mistake. I didn't claim their welcome bonus which is 50 dollars on a min. deposit of 10 dollars. Wager 25 x bonus is so fair, but as I rushed into it, like in many other things, I have made a mistake which doesn't mean that I regret, simply I wish I had more money to play with. With the 16 euros that I had deposited I had lot of fun, I tried some games, including Wish Master and looking after his magic carpet and wild symbols firing my screen as I saw in our ' winner screenshots ' thread. After the first deposit I received free spins, and it was for Barber Shop, where I had so much fun and I am glad that one of our members with who I had lot of fun on our forum, later tried this game and I think he got some decent wins. Now, after depositing for the second time I reached level 7 and under valuables you will find your free spins, which you can keep receiving after each deposit.
I know that they are fair, they have professional and friendly live chat, I played Lights, Gonzo's Quest, Flowers and many other games and for sure, I will remain a depositor here and next time I want to receive a nice bonus and claim it. For a casino that was established back in 2012 and is quite new in the gambling industry, I am glad to see them holding on to their reputation. Keep up the good work Casumo ;)
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Extensive game selection, friendly support staff.
WMS games and several other software's available for Australian players that are usually blocked by many other casinos.
After a promising start when 1st visiting Casumo, my experience went downhill very quickly.
Not Aussie friendly, can't play in $AUD and 30% loss in deposits for currency conversion.
Was charged an additional depositing fee of 2.5% per deposit for using debit card.
Less, lower, bonus offers than players from other countries.
Friends from other countries were given double of same promo offer!
Poor response for query on unpaid winnings on winning play lines during a free game bonus feature on Zeus III. I was informed after waiting 10 days that "There wasn't a way to determine the final result of the alleged game round" for this frozen bonus spin:
http://www.askgamblers.com/forum/topic/4791-any-idea-what-this-spin-should-have-paid/?p=56867
I was given 13 free spins on another slot game (2.60 in value) as a consolation
I don't believe I got a good run for my money at this Casino.
37% return to player for less than 20hrs of gameplay.
Overall return per $1 AUD was $0.64
2 deposit bonuses awarded in 14 funding transactions
8 free spin bonuses awarded ranging from 3 to 20 spins
$900 AUD/ 620EUR actual CASH loss.
Confusing, unrewarding promotions. Newbie unfriendly.
Very disappointed with you casumo.com, and I wont forget the unpaid bonus round winnings either!