AskGamblers Quick Overview
Editor’s View
Casumo Casino has a sleek and modern design that is appealing to any player who lands on the website for the first time. The games are easy to find, and registration is simple. It takes you only a few minutes to start playing your favourite games.
- Live chat open 24/7
- Different responsible gambling tools available
- Various offer of casino games
- Modern design
- Slightly limited choice of withdrawal methods
- Deposit processing fees may apply
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UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
Ontario Visitors: 19+. T&C Apply. Play Responsibly.
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Casumo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Casumo Casino
Casumo Casino is an online casino with a distinctively modern instant-play interface, mobile compatibility, and a unique "adventure" promotional system.
The casino has several reputable online gambling licences from regulatory bodies such as the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission, Gibraltar Regulatory Authority, and Alcohol and Gaming Commission of Ontario.
Additionally, the casino has been active since 2012, another great indicator that we’re talking about a reputable online gambling website.
However, to ensure you get all the information you need before you register, we write casino reviews online where we do a detailed analysis of each casino, and present them to you. Keep reading to learn everything about Casumo Casino and what it’s like once you become a member.
- E-Wallets 0-1 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options About Casumo Casino
Because Casumo Casino operates in well-regulated markets with different rules and restrictions, the payment methods available to you can vary, depending on the country you’re coming from. Still, our team of experts marked all the deposit and withdrawal options in the Payments tab.
Overall, Casumo Casino provides basic card options and e-wallets for deposits, but the withdrawal methods are slightly limited. It’s best to use e-wallets, as withdrawals normally don’t take more than an hour, compared to bank transfers, where you’d have to wait up to 7 days.
For instance, the minimum deposit amount for UK players is £5 for debit cards and £10 for all other available payment methods. The situation is similar for other markets. The casino may charge processing fees, which will be clearly indicated upon depositing money.
As for withdrawals, the casino only charges a £3 fee for withdrawals below £10, but any amount above it is fee-free. The casino will conduct verification check procedures for all withdrawals exceeding €1,000, while the maximum amount you can withdraw is €50,000 per month.
Games at Casumo Casino
Casumo Casino has a rich selection of online casino games, most of which are online slots – over 2,000 titles, to be precise. The operator keeps adding new releases from the top providers such as Pragmatic Play, Net Entertainment, Relax Gaming and others.
If you want to stay on track with the new slots, Casumo Casino is the place for you. The video slots are organised in different categories, and demo play is available, allowing you to test the game before you start playing for real.
Outside of slots, players can also enter the live casino lobby, where real-life hosts will welcome them. It’s up to you to choose your table and the game. You will find it all in this lobby whether you’re a blackjack or roulette fan. The casino also offers poker, baccarat and various game shows.
In addition, players can choose from a wide range of table games and pick a variation they prefer. The choices do seem unlimited at Casumo Casino wherever we turn.
Casumo Casino’s Commitment to Responsible Gambling
We’re blown away by the responsible gambling tools Casumo Casino has included for players to use. In the footer of the casino, you can find an entire page dedicated to responsible gambling where you can read all about the features available at the casino.
Players can set deposit, wager and loss limits to keep their spending in check. There are also logged-in time limits and login time blocks that track the time you spend playing and prevent you from logging in during certain hours.
You can trigger reminders that serve as the reality check of the time you’ve spent gambling. And if you ever feel as if you’re losing control, make sure to do a self-assessment test before you take the time-out or decide that self-exclusion is the way to go.
Withdrawal lock is also one of the tools that allow you to lock in the withdrawn funds so that you can’t use them to play with them even if you request to do so.
The best thing about all these tools is that they’re easily accessible to players. Casumo Casino sets an example for other operators when it comes to responsible gambling.
Customer Support at Casumo Casino
If you need assistance, click on the box next to the sign-up button in the upper right corner. You can choose an FAQ that covers some basic questions, but if you ever need additional information, it’s best to use the live chat.
Live chat at Casumo Casino is available 24/7, and you cannot contact the agents as an unregistered user. You have to be a member to do so. We’ve tested the casino’s support and have to say that it works well. If you’re not willing to chat, you can always email the casino and wait for their response.
Complaints
Read the complaints other players have left for Casumo Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Toodle-doodle-doo! Thank you for the awesome feedback buddy, it's really appreciated :) Our payment unicorns are the fastest unicorns out there and we're happy to share the speed of their withdrawals with the players of Casumo :) Au revoir and all the best, Casumo-Louis
Selection of games, achievements, level ups.
Had no problems with their security department, and all my winnings (tens and tens of thousands EUR) were duly paid in a pretty fast way.
Balance is only allowed in EUR, thus as a big-time player I lose tons on FX conversion rates.
Works like an automation - no personal touch whatsoever. Last time I was contacted by a living person via email - it was in 2013! Perhaps at the time they approached customer retention with much more attention and had higher service standards.
Thanks to their high-tech website technology - there are constant glitches with website and games render. (sometimes during play games turn black for no reason)
Not all games are available on mobile.
Howdy-doody-doo! Thank you for the amazing feedback! As Casumo is a newly born casino, changes will always be made regarding to our players feedback. Therefore we really appreciate you taking time to write us a review. Our payment team of highly trained unicorns always handle the security of documents and withdrawals in the fastest speed in the entire casumo-verse :) I cannot promise a change of currency on the site, but rest assure that we are striving towards implementing the wishes of our amazing players at Casumo. So keep your eyes open for updates ;) Thanks again for the amazing feedback! Toodle-doodle-doo, Casumo-Louis
Selection of games. Selection of games.Selection of games.
Unfortunately I have to tell my very bed experience with Casumo. I have been a member since long months. I have been depositting little by little, every month, sometimes weekly, not too much 100 - 200 Euros. I was not really winning, and I did not have withdrawals since the beginning, but during these months my depositted amount has grown into few thousands of EUROS. Since last 2 weeks I have started to win, bigger amounts, and did few withdrawals, finally I was happy about playing and the casual frustration was over :), when I just suddenly received a message about my account closure, that Casumo is stopping operating in my country due to some legislation changes in my country.. this is important part -> legislation changes in my country. Isn't that too suspicious? Just when I was starting to win and making nice withdrawals? I could not access my account ever again, nor to download any information about my history of deposits and withdrawals. I was contacting the customer support and asked many "exact' questions about this situation, about the legislation changes in my country, but answers what I got were totally differing and did not answer any of my questions at all. For me the answers seemed as pasted answers from some regular user guide. I was keep asking, sending messages, but I did not get any requested information, nor information about my ex-account, that I would have wanted to save when it was accessible. The other important part her is, that I did not find any legislation changes / updates in the law of my country. The customer support stopped communicating to me, and I did not received info I really needed to know. For me it was like, while I was losing, all is ok, "keep going lad, deposit your regular amount, camon, do it bravely", but after I started to win, account closure, no discussion ever more. Be ready for this guys.
Howdy Slotlover Firstly, we're sorry to hear your frustrations around this recent experience. However, we are bound to be constantly aware of the jurisdictional and legal developments occurring in countries in which we provide business and as a result we may be obliged to close the particular market. On such occasions funds which are still present on customer accounts will be paid out. Also, it's important to know that the casino games we provide on our site are tested to be fair. We are further bound under remote gambling licences' obligations to provide games that have an average return to player when determining winning combinations. Unfortunately, we are not in a position to refer directly to your specific case. This is due to the fact that we would require your account details to look into your case. But please do contact us on [email protected] if we could be of further assistance.
Good selection of games and nicely presented. That's about it!
As others have previously mentioned.The customer support is awful. I found out that I had self excluded from this site around 9 months ago when I closed down most of my online accounts. As I have been reopening some new accounts of late I have found myself duplicating a couple from old sites. Whereas Coral and Ladbrokes identified that I had self excluded and voided the account and returned the deposits one of which I was in profit by £1500. Casumo customer support says tough luck not allowed two accounts and you have lost your deposit. The money lost is only a small amount but it's the principal that they do not do enough to protect problem gamblers who have self excluded and open an account with the same name and address (not difficult to check is it?).
Good evening JASONPARRY75 Thank you for taking the time on writing a review and complimenting us on the selection of the games. In our Terms & condition we clearly state that you are only allowed to open up one account, with creating multiple accounts you have approved and accepted our Terms & conditions not only once but twice. We do indeed have a system in place to prevent multiple accounts, however by deliberately amending your address and email you was able to create a second account. When you Self Excluded your first account permanently, we informed that you are not allowed to reopen the account or create a second account. Below you are able to find some of the Terms & condition you have breached by opening multiple accounts. 2.1. You may only open one account on each of the Websites provided by us. Casumo retains the right to terminate any duplicate account. 2.2 If you open or attempt to open more than one account, for whatever reason, Casumo may block or close any or all of your accounts at its discretion. Casumo may also at its discretion void all the bets that have been placed in the duplicate accounts (..) We wish you all the best in the future
Great games, nothing to say about that. But that is about it.
I played this casino and all of the sudden I was "thrown out". When I tried to log back it said that my country is restricted? You really should have someone to contact me before I deposited (again) to warn me about that. That is just not the right way. And the question is how am I going to withdraw my money from there when I am from restricted country...? I have this feeling that there are going to be a lot of complications...
Hi Klinik, Please will you contact us on [email protected] we will go out of our way to help you sort this out. You can also use our direct chat service without being logged in just head over to www.casumo.com and we will be able to chat in real time.
Beautiful graphics of games. A nice bonus in the game of slots. A variety of games and bets.
It takes a long time setting bets. In all other respects great casino with an Irish accent
Hellows fellow sumo, Many thanksies for your nice feedback! Hope you will have a super duper casumo-adventure! Hugs, Casumo-Emma
Have to agree with a lot of comments here already - by far one of the best and user friendly to use. Good choice and mix of gaming and slots. I understand how some people have found or have taken the staff the wrong way but its easy for customers to jump on the smallest thing when we think were being shortchanged or similar. I was the same at first but after taking a step back it was actually refreshing for staff to be allowed to be normal and have the ability to go off script and since the one occasion when it was me in the wrong I think they are credit to the casino.
Fast verification and withdrawals and they absorb most of the costs other similar pass onto the customer. Fair bonus and very transparent. I should probably use this place more!
Sometimes during gaming there can be distractions on the page and around it which I automatically think it a notification or a win or something of importance. Sometimes with the amount of sites out there this one can easily be side stepped accidentally I may add.
Aloha friend! Thank your for your nice feedback, both pros and cons. It could be an idea to be able to hide the notifications, why not, if it isn't anything super important :) If you have noticed anything else distracting you're more than welcome to contact us via our chat or email so we'll solve the dilemma together, my friend :) Hope you will have an absolutely amazing adventure! All the best kind of wishes, Casumo-Emma
Easy to use great selection of games. Mega fast pay outs. Deposited and won £7000 on a sunday sent verification documents on the Monday morning, money was in my account on the Tuesday. Great great bonus offers a few times a week.
Not much to dislike although since my winning streak it's not even playing with me my deposit are spent in a flash. Wondering whether it stops playing after a withdrawal. Hopefully another win soon.
Great casino my best so far the one I will be sticking with from now, great layout for mobile devices with a good selection of games also live games which is a bonus :) I am just verifying my account for my withdrawal before playing again, only need to send of bank statement now prior to sending credit card and id, then my account will be fully ready and set up.
Just hoping I have smooth transaction with my withdrawal as at start I was thinking they wanted me to reverse lol 😳 But then got told I could temporarily shut down my account so I have no problems with that although the money did get bounced back into my account when I was playing which I wasn't very happy about but everything seems okay happy with service for now.
Nothing, as long as I have no problems withdrawing my money out.. because big withdrawal it would be better not to wait, I will be much happier once my account is set up for withdrawals and ready to play. Regards, jakeywin.
Hellowsie! Thanks for your kind words and happy to see that you are enjoying your time in the parallel universe :) If you have any questions about your withdrawal our chat and mail support will assist you in the best possible way my friend. May the force be with you, young sumo. Hugs, Casumo-Emma
The first 7 or 8 times that I played at Casumo it felt like a ripoff. Still I kept on playing. Now I've been a customer for over a year with ups and downs, and my balance is still on the plus side 😁.
Never had any problems, money always paid in a couple of days.
Well, they could offer a little bit more bonuses..
Howdy-hoo! We're really happy to see that you enjoy Casumo and even more, that you are on the plus side! (More winnings=more cakes). Our chat and mail support can sometimes assist you with bonuses and you are always welcomed to ask :) All the best kind of wishes, Casumo-Louis Casumo - erasing boredom since 2012
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Really fun tournaments in casino games and good games. Communication is always fast via live chat. I always pay out via banking and processing until I have my money were always within 18 hours! For example I won yesterday evening and withdraw my money. Today on noon I have my winning on my bank account. Keep it up!