AskGamblers Quick Overview
Editor’s View
Casumo Casino has a sleek and modern design that is appealing to any player who lands on the website for the first time. The games are easy to find, and registration is simple. It takes you only a few minutes to start playing your favourite games.
- Live chat open 24/7
- Different responsible gambling tools available
- Various offer of casino games
- Modern design
- Slightly limited choice of withdrawal methods
- Deposit processing fees may apply
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
Ontario Visitors: 19+. T&C Apply. Play Responsibly.
Affiliate disclosure: Our content contains affiliate links and we may make a commission on casino registrations and deposits made through these links. We only recommend licensed casinos and we would not endorse any brand that is not verified by our casino experts.
Casumo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Casumo Casino
Casumo Casino is an online casino with a distinctively modern instant-play interface, mobile compatibility, and a unique "adventure" promotional system.
The casino has several reputable online gambling licences from regulatory bodies such as the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission, Gibraltar Regulatory Authority, and Alcohol and Gaming Commission of Ontario.
Additionally, the casino has been active since 2012, another great indicator that we’re talking about a reputable online gambling website.
However, to ensure you get all the information you need before you register, we write casino reviews online where we do a detailed analysis of each casino, and present them to you. Keep reading to learn everything about Casumo Casino and what it’s like once you become a member.
- E-Wallets 0-1 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options About Casumo Casino
Because Casumo Casino operates in well-regulated markets with different rules and restrictions, the payment methods available to you can vary, depending on the country you’re coming from. Still, our team of experts marked all the deposit and withdrawal options in the Payments tab.
Overall, Casumo Casino provides basic card options and e-wallets for deposits, but the withdrawal methods are slightly limited. It’s best to use e-wallets, as withdrawals normally don’t take more than an hour, compared to bank transfers, where you’d have to wait up to 7 days.
For instance, the minimum deposit amount for UK players is £5 for debit cards and £10 for all other available payment methods. The situation is similar for other markets. The casino may charge processing fees, which will be clearly indicated upon depositing money.
As for withdrawals, the casino only charges a £3 fee for withdrawals below £10, but any amount above it is fee-free. The casino will conduct verification check procedures for all withdrawals exceeding €1,000, while the maximum amount you can withdraw is €50,000 per month.
Games at Casumo Casino
Casumo Casino has a rich selection of online casino games, most of which are online slots – over 2,000 titles, to be precise. The operator keeps adding new releases from the top providers such as Pragmatic Play, Net Entertainment, Relax Gaming and others.
If you want to stay on track with the new slots, Casumo Casino is the place for you. The video slots are organised in different categories, and demo play is available, allowing you to test the game before you start playing for real.
Outside of slots, players can also enter the live casino lobby, where real-life hosts will welcome them. It’s up to you to choose your table and the game. You will find it all in this lobby whether you’re a blackjack or roulette fan. The casino also offers poker, baccarat and various game shows.
In addition, players can choose from a wide range of table games and pick a variation they prefer. The choices do seem unlimited at Casumo Casino wherever we turn.
Casumo Casino’s Commitment to Responsible Gambling
We’re blown away by the responsible gambling tools Casumo Casino has included for players to use. In the footer of the casino, you can find an entire page dedicated to responsible gambling where you can read all about the features available at the casino.
Players can set deposit, wager and loss limits to keep their spending in check. There are also logged-in time limits and login time blocks that track the time you spend playing and prevent you from logging in during certain hours.
You can trigger reminders that serve as the reality check of the time you’ve spent gambling. And if you ever feel as if you’re losing control, make sure to do a self-assessment test before you take the time-out or decide that self-exclusion is the way to go.
Withdrawal lock is also one of the tools that allow you to lock in the withdrawn funds so that you can’t use them to play with them even if you request to do so.
The best thing about all these tools is that they’re easily accessible to players. Casumo Casino sets an example for other operators when it comes to responsible gambling.
Customer Support at Casumo Casino
If you need assistance, click on the box next to the sign-up button in the upper right corner. You can choose an FAQ that covers some basic questions, but if you ever need additional information, it’s best to use the live chat.
Live chat at Casumo Casino is available 24/7, and you cannot contact the agents as an unregistered user. You have to be a member to do so. We’ve tested the casino’s support and have to say that it works well. If you’re not willing to chat, you can always email the casino and wait for their response.
Complaints
Read the complaints other players have left for Casumo Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Howdy friend, Many thanks for your kind words. Sad that you had to leave your Casumo, but we wish you all the best for your future adventures! Hugs Casumo
Very poor customer service. After making a complaint I found staff to be sarcastic and rude. I recommend avoiding. There are much better online Casinos.
Hello again, We are sorry to hear that you feel that this still isn't resolved after we answered your last review made. Please contact us again on [email protected] to try solve any uncertainties together. Best regards, Casumo
Casumo is a Nice looking casino..lots of new and exciting slots...works well from mobile device...great graphics, very different to all the other casino's I have played at...
Firstly I play at many casino's 32red risk, guts, etc... but in I'm my experience this is probably the worse customer support experience I have ever had totally rude with a sarcastic nature...and when I complained about customer support my account was closed outrageous..! In all honesty I would avoid, if customer support can get it wrong it such a way, it would make me be very nervous if I ever had a big win there....what a let down by customer support! ..learn from 32red support there is first class....such wasted potential casumo!
Hey buddy, Meanwhile I am super happy to hear that you actually liked the site layout it is super sad to hear that you had a experience you didn't enjoy with our Ambassadors that usually do all in their might to help out with what they can and this is something that I do not recognise. However, I want to thank you for the feedback given and wish you the best NYE ever!
Many game providers and the look of the site is really nice. I love Novomatic games and this site offers almost all of them.
Horrible bonuses. Even though I used to be an active player I still did not receive any good bonuses. The wagering requirements are insane for under 100% bonuses, since it is 25x DEPOSIT + bonus.
The live support is really rude: "Casumo-Carl: maybe you should losing your money on gambling. BYE". I think that was really inappropriate, especially when I had just lost a lot of money (I have a screen shot of this chatlog and infact I tried to contact Casumo via their email address, but I never received an answer.).
Hello Pereetti, And hello fellow admirer of the Novomatics! Glad to hear you are enjoying our selection :) A nifty thing come to the wagering is the fact that you bet with both real money and bonus money at the same time and that both parts contribute to the wagering requirement. This also means that while you are wagering, you will still be able to rack up winnings and these you can withdraw without actually needing to complete the bonus wagering. About this contact you had and the email that has gone unanswered, sounds very out of character for us and we’d really like to look into it for you. If you want, send us an email to [email protected] and we will find out what happened. Have a fantastic weekend.
Nothing positive with this casino. I am absolutely not satisfied with anything at this casino.
Exactly as stated by MISTERPLINKY I do not believe this one casino. I lost a lot of money at this casino, I also asked for some free bonus.
The answer was that I could not get the free bonus because he sees that I have for the next day 20 free spins (it was a first deposit bonus of 200 free spin but only got 180 free spin divided into 9 days). I do not understand why this casino has high rating.
At each deposit will charge Fees, if you're in the casino inactive more than 12 months, Will Be Charged a monthly fee of 5 Euro / GBP. Payouts equal to or Greater than € 1,000 / GBP will require additional verification
They are different casinos and 100% better, no charges etc.
Hey Darkmanroman, So sorry to hear you haven’t enjoyed your trip in the Casumo universe. I hope that you at some point might want to give it a second chance and that we will be able to change your mind. I'd also be happy to clear up the points you bring up here. When you signed up you would have gotten 20 spins right away and then an additional 180 on your first deposit, which adds up to 200 in total together with the 200% deposit bonus. Regarding deposits there is a fee when using card that is correct, 2.5%. However, you can choose to deposit through Skrill/Neteller, bank transfer or with Paysafe card if you’d like where there is no extra fee. What you mention about inactivity fees there is a bit more to it. It would also only apply on remaining balance and we would contact you beforehand to prevent that happening. This is something that is regulated in our license along with the need for verification at a certain point. These are security measures to ensure a safe environment for both you and us. We always aim to handle it in the most hassle free way possible and we will normally have it done and dusted within just a few hours. Hope to see you around!
Good selection of games, withdrawals are quick with a small pending period.
Some of the quick fire games are a bit dodgy - immortal romance cuts out every now and then.
The offers could be a bit better - 15 free spins for 10 deposit isn't bad but would benefit from more promos.
I have been playing at Casumo from the start and they are one of my favorite casinos. They have god promotions, very friendly and helpsom chat.
Many games and fast payouts that I think is important for a god casino to have.
The only thing I do not like is that I have been playing for a long time (years) and I never get up in color level. And therefore get less bonuses than others. I am at lev 180.
Ahoy space traveller number one! Thanks for the amazing journey buddy, you are one of the select few who have managed to rid themselves of earthly visits. Regarding your time spent in space, you will not be left out, as you constantly get to exchange your crystals for valuables and some other perks too ;). The Casumo universe is also constantly expanding, so perhaps one day you will find a new planet to explore sumo nomorerabbit. =) Casumo-Anton
The best casino especially for me because I can still play netent games without worries about country restricted. Considering to be active daily soon.
What?? Dislike Casumo?? Can u just wake up? This is one the best..
Wide variety of games and good jackpot slots. Website is easy to navigate. Decent RTP and depends on the games played. Reel tournaments is a good feature I liked.
Terrible bonuses and promotions. Even though I made decent deposits I couldn't benefit much from the bonuses and promotions.
Hey there buddy, Thank you for all your feedback, both the good and the constructive, and good luck with all your adventure in the parallel universe ;) Casumo-Anton
This casino deserves a great compliment for their mobile offers, it works perfect. No errors or problems and the gaming offer is the best in the industry in my opinion. Friendly people and fast service, fast pay outs and good looking site. They are also reliable and although they don't have a Phone number, I have never ever been concerned about getting an answer.
The loyalty, Bonusses are there but they are very tight in my opinion. I deposit like more then 10.000 euro in 6 months. The highest cashback was one time €50,- and some free spins of 10 cent each. So last week I deposit 1000 euro and lost, ok that is nothing the casino can do about though.
When I asked friendly for some little bit of loyalty nothing was possible. I don't want to be unthankful, but when you are a loyal player and play often and getting the answer that you need to play more to get something....? yeah, well....I find that a bit greedy. They are Always friendly and do give some childs play answers like you are a little kid who wants some candy ;-) No, for loyalty don't play at casumo. For the nice people and good site, yeah certainty....
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
My experience with customer service is very good. I joined long time ago to this casino but made deposit recently.
After wagering my bonus I decide to check how withdraw will go. Situation was next: They stop to take players from my country in the meantime and casumo Sam handeled the situation very fast. I got my money easily. Lot of games, Novomatic as well,for me was beautifull. Good Casino