AskGamblers Quick Overview
Editor’s View
Casumo Casino has a sleek and modern design that is appealing to any player who lands on the website for the first time. The games are easy to find, and registration is simple. It takes you only a few minutes to start playing your favourite games.
- Live chat open 24/7
- Different responsible gambling tools available
- Various offer of casino games
- Modern design
- Slightly limited choice of withdrawal methods
- Deposit processing fees may apply
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UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
Ontario Visitors: 19+. T&C Apply. Play Responsibly.
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Casumo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Casumo Casino
Casumo Casino is an online casino with a distinctively modern instant-play interface, mobile compatibility, and a unique "adventure" promotional system.
The casino has several reputable online gambling licences from regulatory bodies such as the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission, Gibraltar Regulatory Authority, and Alcohol and Gaming Commission of Ontario.
Additionally, the casino has been active since 2012, another great indicator that we’re talking about a reputable online gambling website.
However, to ensure you get all the information you need before you register, we write casino reviews online where we do a detailed analysis of each casino, and present them to you. Keep reading to learn everything about Casumo Casino and what it’s like once you become a member.
- E-Wallets 0-1 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options About Casumo Casino
Because Casumo Casino operates in well-regulated markets with different rules and restrictions, the payment methods available to you can vary, depending on the country you’re coming from. Still, our team of experts marked all the deposit and withdrawal options in the Payments tab.
Overall, Casumo Casino provides basic card options and e-wallets for deposits, but the withdrawal methods are slightly limited. It’s best to use e-wallets, as withdrawals normally don’t take more than an hour, compared to bank transfers, where you’d have to wait up to 7 days.
For instance, the minimum deposit amount for UK players is £5 for debit cards and £10 for all other available payment methods. The situation is similar for other markets. The casino may charge processing fees, which will be clearly indicated upon depositing money.
As for withdrawals, the casino only charges a £3 fee for withdrawals below £10, but any amount above it is fee-free. The casino will conduct verification check procedures for all withdrawals exceeding €1,000, while the maximum amount you can withdraw is €50,000 per month.
Games at Casumo Casino
Casumo Casino has a rich selection of online casino games, most of which are online slots – over 2,000 titles, to be precise. The operator keeps adding new releases from the top providers such as Pragmatic Play, Net Entertainment, Relax Gaming and others.
If you want to stay on track with the new slots, Casumo Casino is the place for you. The video slots are organised in different categories, and demo play is available, allowing you to test the game before you start playing for real.
Outside of slots, players can also enter the live casino lobby, where real-life hosts will welcome them. It’s up to you to choose your table and the game. You will find it all in this lobby whether you’re a blackjack or roulette fan. The casino also offers poker, baccarat and various game shows.
In addition, players can choose from a wide range of table games and pick a variation they prefer. The choices do seem unlimited at Casumo Casino wherever we turn.
Casumo Casino’s Commitment to Responsible Gambling
We’re blown away by the responsible gambling tools Casumo Casino has included for players to use. In the footer of the casino, you can find an entire page dedicated to responsible gambling where you can read all about the features available at the casino.
Players can set deposit, wager and loss limits to keep their spending in check. There are also logged-in time limits and login time blocks that track the time you spend playing and prevent you from logging in during certain hours.
You can trigger reminders that serve as the reality check of the time you’ve spent gambling. And if you ever feel as if you’re losing control, make sure to do a self-assessment test before you take the time-out or decide that self-exclusion is the way to go.
Withdrawal lock is also one of the tools that allow you to lock in the withdrawn funds so that you can’t use them to play with them even if you request to do so.
The best thing about all these tools is that they’re easily accessible to players. Casumo Casino sets an example for other operators when it comes to responsible gambling.
Customer Support at Casumo Casino
If you need assistance, click on the box next to the sign-up button in the upper right corner. You can choose an FAQ that covers some basic questions, but if you ever need additional information, it’s best to use the live chat.
Live chat at Casumo Casino is available 24/7, and you cannot contact the agents as an unregistered user. You have to be a member to do so. We’ve tested the casino’s support and have to say that it works well. If you’re not willing to chat, you can always email the casino and wait for their response.
Complaints
Read the complaints other players have left for Casumo Casino. Learn more about complaints.
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Share your thoughts with other playersTop reviews from our players
Hello hello friend, Firstly, we are so happy to hear that there are so many things that you like here at Casumo, we do our best to diversify our games and keep our payments processes speedy and efficient. It is of utmost importance to us that the experience for our players is pleasant, as well as safe and fair. In regards to your history with Casumo, if you were a player a few years ago you may have had a Euro account, this would be because we didn't offer UK GBP accounts. As soon as we launched our UK GBP accounts, we allowed all of our UK players to set up a new account to continue playing in GBP. To touch on the way your bonuses have been handled, I can't discuss the way your friends or families accounts are handled or what the status with them is for privacy reasons. Our campaigns are given out frequently and made to be as attractive as possible for you based on a couple of different measures. We aim to give all of our players a fair amount of bonuses in comparison to their game play, sometimes we don't quite get there but in those cases our ambassadors are there to help and they will offer you a little freebie for your hard work. If you jumped into our live chat and our ambassadors have told you that there wasn't any space, then this means that you have received a fair amount of bonuses in comparison to your recent activity. It seems that our managers have already been in touch with you about this. You will continue to receive campaign offers via either SMS or email if you are signed up to our newsletters. We never aim to be dishonest about the way our bonuses are handed out but there are many triggers in play and very intricate systems that we learn to navigate in order to find the best bonuses for our players and the way they like to play. Finally, if you ever have any feedback about anything, such as the one you have left about Trustly, then please send those to us and we will get them sent to the correct team for consideration. (You can send those through to [email protected] and we will take care of the rest from there.) I'm very sorry that this has caused you grief, we never meant for you to feel discriminated and if you feel mistreated then please either come into our live chat or pop us an email and we will do our very best to explain how things work without compromising key systems within our organization. I hope you had a nice weekend and an equally pleasant Monday. Take care, Casumo
Very interesting games including IGT which are my favourite. Only have a small weekly limit had some good returns on like ten, twenty pence spins. Live chat ambassador always on hand to help.
Can not really think of anything. Maybe have deposit match valuable on set day of week only a suggestion.
Hey there! We're genuinely delighted that you're enjoying the Casumo experience. We love it when players find a special niche for themselves, be it a favourite game, game provider or campaign promotion that we offer. We also love that you're using our Play Okay limits to ensure the best possible gaming experience for you, we feel it adds to the whole spirit of making gaming here fun. Regarding your other suggestion, we're always considering alternative promotions to complement our existing campaign offers, so, thanks for throwing a decent idea our way, we'll certainly consider it when we next discuss our promotions. Thanks so much for the kind words, you've genuinely made our day. Our Chat Ambassadors have asked us to tell you that you're welcome to drop by anytime. Chat soon! Your friends at Casumo.
Im so happy I found casumo!
I won a lot of money in this casino.
When I lose something normally I get verry angry ( in other online casinos) and in this casino not because its a very happy casino.
Very fair and the best customer service ever.
Aloha! We are humbled by your kind words. Our aim is to keep everyone happy and the atmosphere friendly. We are always here to explain, so please don't get angry - just jump into our live chat and ask our ambassadors, maybe you're just playing a game that doesn't suit your style of play. Whatever the issue may be, our ambassadors will find a way to help you. I hope you enjoy your winnings. It's always funner to win, but try not to spend all your winnings in one place! We hope to see you back with us soon. Have a great week, Your pals at Casumo
This casino is uniquely good. At the beginning I deposited small amounts that I lost. I am a player who does not play big bets. One night I was watching a band of a Russian who played on Cloud Quest. The game entered a series and wrote a huge amount of profit. I also started playing this game. I took a small bet, then raised 1 pound but the game did not give anything. I had played around 100 pounds and decided to play 30 pounds at 2 and 3 pounds. I was hoping then to lower the level of the game to get me into free. I had made 3 spins of 3 pounds when the game entered a series and started writing a lot of money and then immediately and free of charge. The total amount I won was about 2000 pounds. after a week was started to play on mayana. I played about 50 pounds on o. 25 and 0. 50. The game was doing very well and it was returning my money. After about three hours of play and almost no losses went into a very good series, playing for about 15 minutes and bet 0. 25 mi wrote about 340 pounds profit. I mean, this casino is NUMBER 1 for huge winnings on a small bet. Extrachilli-on a bet of 0. 6 I won 1700 pounds. Knights life-on pledge 0. 5 I won 1500 pounds. Tiki tumble-a bet of 1 pound, gaining 1756 pounds of profit. I'm playing in other casinos, but I did not have such huge profits on such a low bet. Payout is very fast after I was proven my account at first did not delay me. This casino is NUMBER 1-CASUMO!
Hello hello! I'm happy to hear that you are having a good time with us here at Casumo. It seems you have had a few really good winnings, congratulations on those! I can also see that you have found games that have volatility levels that suit your play style, meaning that the rewards come as you expect them to, while you can still accept a loss if it comes to it. We are always looking to add more and more games, so hopefully there will be more that you'll enjoy. We do our very best to process withdrawals as fast as we possibly can, I'll pass the feedback on to our payments team. If there's ever anything we can do then throw us an email to [email protected] or jump onto our live chat and our ambassadors will take good care of you. I hope you had a great holiday season and a good transition into the new year. Much love, Your pals at Casumo.
Withdrawals, pending time included are usually done within 24hrs, that’s amazing fast for Canada!
Great selection of games, and very rare that someone is not available on live chat
Big wins are few and far between, any winning I’ve done has been small cashouts.
Hello there Jojo, I'm glad to hear that you are this happy with our service. We are here 24/7 on the live chat, so you shouldn't ever be without help. In regards to the games, we have a lot so there's always something new to choose from. The games vary in their levels of volatility, meaning that some games will have a chance to win bigger, but the wins are less frequent and others are the other way around. Smaller winnings but much more frequent. If you'd like us to give you some examples of games in the different volatility brackets, then please jump into our live chat or throw us an email and we can get back to you with some examples that might suit your game-play better! Hope you had a great transition into 2019. Take care polar bear, Casumo
I was player before in casumo my experience is not 10 stars but 100 stars for this casino but now my country Kosovo not accepted to play in the site of casumo. I hope the casumo can make one day for player from Kosovo to play. PLease Casumooo You are the greats One casino Site CASUMOOOO
I prefer all you new player around the world to play here.
Oh Wow, friend, we're swelling up with pride here. Thanks so much for the kind words. While we can't always immediately make your dreams come true, we are firm believers in the idea of "Never say Never", so maybe someday, eh? We hope you have a wonderful day, and we hope you're always this much fun to be around. All the best, Your friends at Casumo.
I really enjoy their design and casino theme, at this point they are unique. They have great bonuses and a fair wagering requirement. They have lot of games and providers and there is always a race you can enjoy to be entertained.
I had only a issue when I register to the casino from an affiliate link. There were no visible description that the no deposit free spins were only available for UK. Also they could have more deposit method (e.g EcoPayz).
Howdy Mr Faraday! We're overcome with joy that you're enjoying the Casumo experience. We love it when players notice the little touches that make gaming here fun. We really feel that the Reel Races are not only a fun diversion but are also a really great way to knock it out of the park and rack up the bonuses if you do well. As for your other suggestions, we're always considering alternative payment methods to compliment our existing funding systems, so, never say never, and if you're ever unsure about which of our awesome offers apply to you, don't forget you can always drop us a mail, or even better, visit the superfriendly Chat area, and we can enlighten you ASAP. Thanks so much for the kind words, you've genuinely made our day. Chat soon ! Your friends at Casumo . 4, 8, 15, 16, 23, 42
Fast withdrawals, good bonuses, little tournaments with good prices.. No problems.
Hey Tuomas, wow that's what one calls a great feedback. We even got a full score this time. Many thanks for your kind words and may your day be as awesome as you. All the best, Casumo
One of my favourite casinos. Fast withdrawals, good bonus policies
No provider filters and less providers. I want to smth except nordic providers
Hey hey amigo, Very happy to hear that we are up there in your favourites, we appreciate it. We work our best on both keeping the withdrawals speedy and the campaigns interesting, so we appreciate that our hard work seems to be paying off. While we don't have a clickable filter you are able to search in the 'Game Browser' tab for a game provider to see all of the games we have from that specific provider. We are always looking at increasing our portfolio and getting more providers on our site. High five for taking the time to leave us your two cents, we appreciate it. In a while crocodile.
I just have a question for this casino! If you win a sizable amount what is the process on collection of funds..I'm seeing a lot of people complaining not getting there winnings. It making me not want to make a deposit:( I've always used real casinos, never online ones
Nothing bad to say as I have e yet to play with casumo;)
Hey hey! In general for withdrawals, our payment team will process all withdrawals within 23 hours (usually way sooner) and from there it takes 0-5 business days to arrive depending on the payment method. Like all online casinos, we also do ask for account verification documents at some point. This might happen after the first deposit or withdrawal request, or just as a random sample check. Usually if you have a pending withdrawal and we need any account verification, the withdrawal will be on hold until what's needed is verified. You can read more about the verification process from our FAQ-page; https://www.casumo.com/en-ca/faq#why-do-i-need-to-verify-my-account. You only need to verify your account once. However, there is a chance that we ask for additional documentation in the future based on your account history. But no need to worry about the verification, this should be quick and easy if you have registered with your correct account details! :) If you have yet never used online casinos, hit us up in our Live Chat or throw us an email to [email protected] and we will happily assist you with any other questions. Hopefully you will give us a chance, I'm sure you won't regret it! - Casumo Ambassadors
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Casumo is one of the most attractive online casinos with many (almost any) game provider to choose from.
There is rarely any connection issues, the races run throughout the day (which of I've won first place in a cash race before).
Payout times pretty good. It'd be good if they could introduce the likes of Trustly as a payment method, as the card payments vary in times of receiving payment and Skrill incurs a charge to withdraw from.
But generally an attractive, problem free, entertaining experience when playing at Casumo!
I've been with Casumo almost from the very beginning. My account being in Euros for some time due to this being the only available currency to UK players at the time.
And now in GBP as I was still getting charged per deposit at Casumo whilst in Euro currency and wasn't happy about that.
So Casumo offered me to reopen a new account in pounds when I complained.
Bonus offers were frequent, some attractive and some not, but at least they were frequent.
Recently (around 4-6 months now I have received no offers (valuables) whatsoever. And from time to time when asked live chat if they can give me something as I do not receive any offers, they have been somewhat generous with the odd set of free spins or a cash token, to which I am grateful.
However!
Upon asking live chat why I do not receive any offers whilst my friends and family consistently show me what offers they receive (which are similar to each other), I was simply told to keep playing as it's based on algorithms and bonus offers will come.
I kept playing, bonus offers didn't come.
Becoming more and more frustrated by this I asked live chat again and asked if my query could be passed onto a manager. I was asked to send my query in by email so I did.
Around a week or two later I was sent an email from one of the managers assuring me that this was not personal and that a players bonus offers are based on activity and player level etc.
I accepted at this point that maybe I wasn't seeing this how I should be and continued to be patient, still depositing at Casumo.
Don't get me wrong, I have deposited, sometimes won and sometimes lost.
However, still no bonus offers/valuables being offered to me on my account, hence my 6 star rating, including that payment methods could be improved.
Casumo used to be my favourite casino, where I have deposited thousands of pounds and shown loyalty as a customer, yet still I feel discriminated against these past few months.
The point of me writing this review is to possibly give other players some comfort that if my situation is also their situation, that they are not alone.
For the size of Casumo as a company and my continued loyalty I expected a straight forward answer to why I do not receive offers anymore at Casumo.
I guess that will never happen!
I may still deposit here from time to time, but it definitely won't be as frequent.
I truly believe every single customer deserves equal respect and honesty when they are depositing their hard earned cash into any casino. But this dishonesty has left me sceptical.
Kind regards Casumo,
T Watson.