AskGamblers Quick Overview
Editor’s View
Casumo Casino has a sleek and modern design that is appealing to any player who lands on the website for the first time. The games are easy to find, and registration is simple. It takes you only a few minutes to start playing your favourite games.
- Live chat open 24/7
- Different responsible gambling tools available
- Various offer of casino games
- Modern design
- Slightly limited choice of withdrawal methods
- Deposit processing fees may apply
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Ontario Visitors: 19+. T&C Apply. Play Responsibly.
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Casumo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Casumo Casino
Casumo Casino is an online casino with a distinctively modern instant-play interface, mobile compatibility, and a unique "adventure" promotional system.
The casino has several reputable online gambling licences from regulatory bodies such as the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission, Gibraltar Regulatory Authority, and Alcohol and Gaming Commission of Ontario.
Additionally, the casino has been active since 2012, another great indicator that we’re talking about a reputable online gambling website.
However, to ensure you get all the information you need before you register, we write casino reviews online where we do a detailed analysis of each casino, and present them to you. Keep reading to learn everything about Casumo Casino and what it’s like once you become a member.
- E-Wallets 0-1 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options About Casumo Casino
Because Casumo Casino operates in well-regulated markets with different rules and restrictions, the payment methods available to you can vary, depending on the country you’re coming from. Still, our team of experts marked all the deposit and withdrawal options in the Payments tab.
Overall, Casumo Casino provides basic card options and e-wallets for deposits, but the withdrawal methods are slightly limited. It’s best to use e-wallets, as withdrawals normally don’t take more than an hour, compared to bank transfers, where you’d have to wait up to 7 days.
For instance, the minimum deposit amount for UK players is £5 for debit cards and £10 for all other available payment methods. The situation is similar for other markets. The casino may charge processing fees, which will be clearly indicated upon depositing money.
As for withdrawals, the casino only charges a £3 fee for withdrawals below £10, but any amount above it is fee-free. The casino will conduct verification check procedures for all withdrawals exceeding €1,000, while the maximum amount you can withdraw is €50,000 per month.
Games at Casumo Casino
Casumo Casino has a rich selection of online casino games, most of which are online slots – over 2,000 titles, to be precise. The operator keeps adding new releases from the top providers such as Pragmatic Play, Net Entertainment, Relax Gaming and others.
If you want to stay on track with the new slots, Casumo Casino is the place for you. The video slots are organised in different categories, and demo play is available, allowing you to test the game before you start playing for real.
Outside of slots, players can also enter the live casino lobby, where real-life hosts will welcome them. It’s up to you to choose your table and the game. You will find it all in this lobby whether you’re a blackjack or roulette fan. The casino also offers poker, baccarat and various game shows.
In addition, players can choose from a wide range of table games and pick a variation they prefer. The choices do seem unlimited at Casumo Casino wherever we turn.
Casumo Casino’s Commitment to Responsible Gambling
We’re blown away by the responsible gambling tools Casumo Casino has included for players to use. In the footer of the casino, you can find an entire page dedicated to responsible gambling where you can read all about the features available at the casino.
Players can set deposit, wager and loss limits to keep their spending in check. There are also logged-in time limits and login time blocks that track the time you spend playing and prevent you from logging in during certain hours.
You can trigger reminders that serve as the reality check of the time you’ve spent gambling. And if you ever feel as if you’re losing control, make sure to do a self-assessment test before you take the time-out or decide that self-exclusion is the way to go.
Withdrawal lock is also one of the tools that allow you to lock in the withdrawn funds so that you can’t use them to play with them even if you request to do so.
The best thing about all these tools is that they’re easily accessible to players. Casumo Casino sets an example for other operators when it comes to responsible gambling.
Customer Support at Casumo Casino
If you need assistance, click on the box next to the sign-up button in the upper right corner. You can choose an FAQ that covers some basic questions, but if you ever need additional information, it’s best to use the live chat.
Live chat at Casumo Casino is available 24/7, and you cannot contact the agents as an unregistered user. You have to be a member to do so. We’ve tested the casino’s support and have to say that it works well. If you’re not willing to chat, you can always email the casino and wait for their response.
Complaints
Read the complaints other players have left for Casumo Casino. Learn more about complaints.
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Share your thoughts with other playersTop reviews from our players
Hi there! Wowza, we do appreciate them nice feedbacks. Sorry to hear if you feel like your adventure with us didn't start in the best way possible, but glad to hear you've been happy with everything after all and will keep on playing with us in the future too! :) About fastening withdrawals, we cannot guarantee that we can do it every time, but we of course will always do our best to handle them as fast as a lightning. Glad to hear you are also satisfied with our bonus system! We are releasing new games quite often and we are actually working on getting a new bigger game provider on the list as well, so hopefully in the future the amount of games will also be the reason for you to continue playing with us. If you have any questions about anything, feel free to send us an email to hey@casumo or hop into our friendly Live Chat. Lotsa love from your friends at Casumo!
As a Canadian it's probably the best Casino to play on
Fast withdrawal to my bank account
Love playing there, going to apply for the Affiliate Program since I'm going to let all my friends know where to find a great online casino
If I had to say something bad its just the deposit bonuses could be better
Howdy there, We are thrilled to hear that our love has reached Canada and that you're enjoying your adventure with us :) Thank you for also taking the time to share this with your friends, we can't wait to meet them! Lots of ♥ from Casumo
I think it's a top casino. I have never had any problems with a deposit or anything.
I also win there regularly and then it is always the next day on my account. Even 1 time within 10 min.
Support is very customer friendly and helps you everywhere
Heya Jovita, Thank you for taking the time to share your experience with us. We are delighted to hear that you're enjoying your time in our universe and we will of course keep doing our best to be in your top :) May the slots be ever in your favor! Lots of love from Casumo
Great game selection rivaled only by Videoslots for complete slots catalogue.
Very poor attitude towards verification issues, Asking for source of wealth documents at relatively small deposits and cashouts and furthermore not accepting adequate documentation to prove source of wealth a saga that unfolded over 6 weeks such were the waiting times to be told my documents where declined. On my last attempt I asked for a detailed explanation of what exactly they wanted from me I completed the request only to be told I need this exact document only with a signed dotted line instead. As my frustration grew I resorted to gambling away a sizeable amount 8k grinded for 500 deposit. Not to mention the fact that on my bank statement my source of wealth was clearly stated as a credit transfer from a world wide insurance company due to an accident I was in.
As good as Casumo can be they can also be very ridiculous, time consuming and stressful crowd to deal with. I've had source of wealth checks before verified by a number of there rivals with the documents I submitted to casumo and my waiting times have been no longer than 72 hours for responses.
This whole episode happened in december 2017 and January 2018 i have since closed the account and have no desire to play there ever again and the reason I post this is for educational purposes to those who may sign up a casino with such high rating would seem a safe bet and there is fantastic reviews but take my word of warning they can be a nightmare to deal with.
Hey there :) I am really sorry to hear you had such difficulties with the verification process.. Some of the information about you is necessary for us to comply with the legal and regulatory obligations that we have as a gaming company, such as licensing requirements, responsible gaming, and Anti Money Laundering (AML) Regulations. This information is processed in order to: - Carry out age and identity verification checks - Verify source of wealth - Carry out due diligence checks - Monitor and investigate transactions and gameplay in order to prevent and detect fraud, money laundering, problem gambling and other irregular gaming activities - Consult self-exclusion registers and manage problem gambling - Manage registration of duplicate accounts and individuals from jurisdictions where gambling is prohibited We have strict regulations we have to follow, and there's no way around it We are sad to see you go and that you have ended the adventure with us but we wish you all the best. <3 Your Casumo Team
Great casino with a lot of games.
Never had a problem and I have always recieved my money within 12 hours.
Support is friendly and explains really good if you need help.
Hey hey friend, Thank you so much for your nice review. We are blushing and will keep working hard for you day and night ♥ P.s.: We will keep our fingers crossed for you :) Happy vibes coming your way from all of us here at Casumo.
Registered with them some time ago, nothing special. Pretty good variety of different slots, some of my favourite are available here. Support which is always ready to help but as I understood not always have replies to your questions.
Thanks for your review and kind words. I'm sorry to hear if you feel like you haven't gotten replies to your questions. If you have any questions we will try our best to answer all of them in our Live Chat or by email in [email protected]. Nice to know we have your favorite slots available! Thanks again from the Casumoverse!
Decent wins, Good winning streaks, some great bonuses, great game selection.
Some of the better games are not available in Canada
Withdrawal and verification can go in loops before its finally resolved, but overall good casino.
Thanks for your review! Unfortunately it's up to the game providers in which country they want to offer their games. Our payments team is always trying their best to process withdrawals and verification as soon as possible. We're sorry that you had some trouble with that. If you ever have questions or need some assistance, you can always contact our customer support. Cosmic Greetings from the Casumoverse
Nice layout. Plenty of providers. easy to navigate website. decent enough and standard bonuses
Really I should have googled "Casumo Reviews" before joining and making countless deposits. The whole experience was pretty bad with gaming issues, support issues and a lack of any real enjoyment. Once closing my account and reading other reviews I could simply relate to most of the unhappy customers. tread carefully and dont get carried away here, I'm sure plenty of others have had a positive experience as is the majority on Askgamblers but my advice is always do some extra research.
Hi Geno! Thanks for taking the time to air your views, and for your kind words about our layout and design. We have to say that despite having many thousands of happy players, we're always really disappointed when a new player arrives and doesn't fully enjoy their Casumo experience. While obviously, we can't discuss any details of your personal account on an open forum, we'd love for you to drop us a mail to [email protected], or come in and have a chat with one of our online ambassadors. The Live Chat function on the website doesn't require you to be logged in (plus it's available 24/7) so it's as easy as pie to find us, and we can discuss what happened. Maybe we'll get to understand each other a little better, and through our chat, find out if you think that there is anything that we, as a Company, can work on to make the new player experience even better. Hopefully we'll chat soon! Regards, Your mates at Casumo.
Decent wins, Good winning streaks, some great bonuses, great game selection.
Some of the better games are not available in Canada
Withdrawal and verification can go in loops before its finally resolved, but overall good casino.
Woow thanks for the nice words buddy :) In terms of the games, sorry it is the game providers that decide that...buuut there are plenty of super games you can choose from :) Finally, our withdrawal pixies work super to get all withdrawals done for you humans on time and smooothly, sorry if you had a long waiting time, if you need to talk about it more, please visit our lovely Sumos on live chat at any time.
Good looking site - clean-ish - not the greatest bonuses - unclear progression of the belts - cute idea
Back end verification people are brain dead - or they failed to keep history - Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it
You get the message - so frustrating - mind numbing - just had enough in the end - and closed the account -Damm shame as it looks nice -and worked great on iphone -
One more annoying thing -they would offer a "Deal" then being a Canadian player I would not be eligible -then why have it on my feed ?
Or Say "FREE $10" as the first click bait -then find out you have to depsoit $100 to get the $10 - very misleading
Closing comments - pretty site - better ones out there - and way better bonuses
Hey there, Thank you for your review, and very sorry for the trouble that you had during your verification process. We will be more than happy to discuss your account and your verification personally if you contact us on live chat or email [email protected]. We understand that the verification process can be frustrating for most but please know that this is a requirement by law as we are a regulated casino. In regards to our welcome offer for Canadian players, it is clearly explained and advertised on our website and in our FAQ. Here is a direct link explaining our amazing welcome offer: https://www.casumo.com/en-ca/faq#what-welcome-bonus-do-i-get-at-casumo and https://www.casumo.com/en-ca/ Again sorry that you had to close your account with us, please feel free to contact us if you have any questions at all, we love helping :). All the best to you Kind regards, Casumo
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Opened this week 5 new online casinos, tried to play with the lowest required deposit amount and all of them gave me almost nothing. I was thinking Casumo is hard to win (big) on it, but that is a big fail from me. From now on Casumo and maybe another one will be the only online casino website to play online slots.
Casumo is very reliable also in the withdrawals.
They never make complaints if you ask to fasten up the pending withdrawal process.
That tells something they take there full responsibility for there 'obligations'.
Another advantage is they have a good policy in offering depositbonuses. Once in 3-4 days you can get something. Thats nice as well!
Hard to find something. Maybe not too many slots on certain providers bút they recently added some more on Microgaming-providers.