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Casitsu Casino

7.11
Players from your country not accepted
Average Complaint Response Time: 2 days
Players from your country not accepted
Average Complaint Response Time: 2 days

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Casitsu Casino Review

  • Home to leading software companies
  • Plenty of payment options
  • Live chat is 24/7
  • Mobile friendly games
  • Slower live chat times
Suggest an edit
General info & Latest Promos
Website https://www.casitsu.com/
Established 2020
Owner DAMA N.V.
Casino Promotion Casitsu Casino: 100% up to €/$300 + 50 Bonus Spins, 1st Deposit Bonus

Casitsu Casino is an online casino where members can enjoy lots of different games like slots, card games, crypto games and there’s a live casino. Players will have access to a number of top software vendors which include NetEnt, Pragmatic Play, Yggdrasil Gaming, Endorphina, Thunderkick and Betsoft. The site can be enjoyed instantly through a web browser and most mobile browsers. Casitsu Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will not be permitted to register an account. These countries include the United Kingdom, the United States of America, Spain, France, the Netherlands and Israel. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players will be able to choose from a variety of video slots thanks to the casinos selection of software providers. They’ve also made it easy to find their favourite titles too. Games can be easily sorted by their software vendor or players can use the search engine which finds games almost instantly. Players can choose from well known games like the Hotline 2 Slot, Wolf Gold Slot, Dead or Alive 2 Slot, Vikings Go Berzerk Slot and Sweet Bonanza Slot

There are table games to enjoy as well which can also be found in the games lobby Players can try their hand at some Blackjack and Roulette variations or beat the fellow players in a game or two of Poker. 

Players will find some video poker games too which are slightly different from the traditional games of poker. They include the popular game of Deuces Wild.

Users betting in cryptocurrencies can enjoy the casinos Crypto Games section of the lobby.

Live Casino

In the live casino there are more games only these are hosted by real croupiers and are set in a live studio. This adds more excitement to the table as players can bet against each other or against the dealer. Stakes can get high but there are also games suited to low rollers too. Players can enjoy games like Live Dream Catcher and Live Baccarat. 

Mobile Gaming

Casitsu Casino is also available on the go which means players can simply log in through virtually any mobile device now that runs a compatible mobile browser. This means players do not need to download an app, they can enjoy the convenience of their favorite games anytime, anywhere. 

Support

Anyone who needs help and assistance can contact the casino's customer support team by using their live chat facility which is open 24 hours a day, 7 days a week. Verification documents can also be sent using the live chat function. Players can also email the casino or use their online contact form if they need any further assistance.

Security and Fairness

When it comes to security the casino takes this seriously and protects their players at all times. They use encryption methods and firewalls to keep confidential information safe and encrypted. 

Games are also monitored using a random number generator so games results will always be fair and have not been tampered with. 

Screenshot

Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

    https://www.casitsu.com/
  • Software

    NetEnt, Yggdrasil Gaming, Endorphina, BGAMING, Betsoft, Evolution Gaming, Thunderkick, Relax Gaming, Pragmatic Play, 4ThePlayer, Avatar UX, Belatra, Boomerang, Booongo Gaming, EGT Interactive, iSoftBet, Playson, Nolimit City, Northern Lights Gaming, Platipus Gaming, Quickfire, ReelPlay, Reflex Gaming, Spinomenal, TrueLab Games, Rabcat, Play'n GO, Microgaming, Electric Elephant, Games Lab, IGT (WagerWorks)
  • Deposit Methods

    Visa, MasterCard, Maestro, Neteller, MiFinity, Paysafe Card, Bank Wire Transfer, Skrill, Interac, iDebit, instaDebit, EcoPayz, Neosurf, Venus Point, Yandex Money, WebMoney, SticPay, Bitcoin, Bitcoin Cash, Tether, Ethereum, Litecoin, MuchBetter, Rapid Transfer
  • Withdrawal Methods

    Visa, MasterCard, Bank Wire Transfer, Neteller, Paysafe Card, Skrill, Interac, iDebit, instaDebit, EcoPayz, Neosurf, Venus Point, Yandex Money, WebMoney, SticPay, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Tether, MuchBetter, Rapid Transfer
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 1-5 days

    Bank Transfers: 1-7 days

    Cheques: Not offered

    Pending Time: 0-12 hours

  • Withdrawal Limit

    EUR/USD 4,000 per day, EUR/USD 15,000 per week, EUR/USD 40,000 per month
  • Affiliate Program

    Casitsu Partners
  • Restricted Countries

    • Afghanistan
    • Aruba
    • Australia [1]
      • New South Wales
    • Bonaire
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • China
    • Cuba
    • Curaçao
    • Estonia
    • France
    • French Guiana
    • French Polynesia
    • Gibraltar
    • Greece
    • Guadeloupe
    • Hong Kong
    • Iran
    • Israel
    • Italy
    • Jersey
    • Lithuania
    • Martinique
    • Mayotte
    • Netherlands
    • New Caledonia
    • North Korea
    • Russia
    • Réunion
    • Saint Martin
    • Sint Eustatius (Dutch Island)
    • Sint Maarten (Dutch part)
    • Slovakia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Syria
    • Turkey
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Wallis and Futuna
  • Casino Type

    Mobile, Instant Play, Crypto Casino
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Euros, US dollars, Canadian dollars, Australian dollars, Norwegian kroner, Russian rubles, Polish zlotys, New Zealand dollars, Japanese yen, Kazakhstani tenges, Bitcoin, Bitcoin Cash, Litecoin, Tether, Ethereum, Dogecoin
  • Languages

    English
  • Licences

    Curacao
  • Company

    DAMA N.V.
  • Established

    2020
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

  • Deposit Limit Tool

    Yes
  • Wager Limit Tool

    Yes
  • Loss Limit Tool

    Yes
  • Time/Session Limit Tool

    Yes
  • Self-Exclusion Tool

    Yes
  • Cooling Off/Time-Out Tool

    Yes
  • Reality Check Tool

    No
  • Self Assessment Test

    No
  • Withdrawal Lock

    No
  • Self-Exclusion Register Participation

    No
Suggest an edit

Casitsu Casino Reviews by Players

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Write a review
Chris23 33 reviews
Poland
Message
Reviewed on March 16, 2022

DISLIKED

This is the worst DAMA casino I've ever played in. First of all, they sent me an offer that for deposit 20 AUD I will get 100 free spins, in terms it was written with max wins is 50 AUD. I asked the agent in the chat if it was a mistake, because it is not possible that the offer was structured in this way. I got the answer that max win 50 AUD concerns the winnings from free spins. After the turnover, I had 430 AUD, after verifying the documents, they reduced my winnings to 50 AUD. So the agent misled me and the maximum win from this offer is 30 AUD plus 20 initial deposit = 50. Scandal. The casino also refuses to accept my bank statement where every DAMA casino. N1 etc always accept. I do not recommend this casino to anyone. The worst place to play. Do not play and deposit here.
CASITSU CASINO REPLIED ON MARCH 22, 2022
Hi Krzysztof,

You had already posted this on casino.guru. And you have received a reply from us and also an admission on our part that the promo in the mailer diverged in terms and conditions from our general bonus policy. For this we have credited you with the extra funds to honor the 80 AUD cashout.

Additionally, the cashout limitations on this promo are blatantly obviously listed in the mailer. It should not come as a surprise. It was not hidden. It was right there on the mailer.

And we did not disapprove your bank statement. You used your bank statement as a proof of address. Where possible, we will always require a utility bill as a proof of address. And on top of that, your phone number was not verified at that point in time. And it still isn't.

We did not refuse your cashout, we honored the agreement from the promotional mailer and admitted our mistake and we processed the cashout with the full amount.

You are always free not to participate in a promotion where you are not happy with the terms.

For any questions, our support ninjas are always available.
Mimosa 37 reviews
Message
Reviewed on February 11, 2022

LIKED

I’ve been playing Casitsu casino for awhile now. They’re from a group a trust Dama NV. I love the design and they have pretty much all the popular games that are well organized. Chat was fast to respond and over all a casino.

DISLIKED

The withdrawal is a pain. First trying to withdrawl after a long time playing so finally won now my account is approved trying to withdrawl again now they said they checking for antifraud on a date I dont have it on record. So be aware of that.
Db123 1 review
Portugal
Reviewed on December 30, 2021

LIKED

I like the overall design. Slots are good, missing some providers but nothing one big deal. Chat is one good thing, kind of weirdos but ok. No lag. Which is good.

DISLIKED

When I register on a new casino I usually, before deposit like to verify my account. I sent all the documents, waited some hours and nothing. They told me it can take up to 14 days.
I closed my account.
CASITSU CASINO REPLIED ON JANUARY 3, 2022
Hey there,

I checked your account and I can see that all of your documents were approved in under 24 hours of you submitting them. You submitted your documents on December 30th at 17:50. Full approval of all documents was completed on December 31st at 10:59(am).

The reason your account was not marked as verified is because you did not make any deposit or cashout request. Account verification can only be completed with something to check against. In this case it is AML rules that requires us to verify your payment method against your deposit and subsequently also against your cashout payment method.

This is a MUST and we cannot mark any player as verified if they have not pass the KYC checks that are required by our LICENSE. Therefore, because you have not made any kind of transaction in our casino, we are not allowed to mark your account as verified. However, all of your documents have been approved individually in a very timely manner.
thiagoneto 5 reviews
Reviewed on December 28, 2021

LIKED

On the positive side, you can always rely on Casitsu Casino as a proper platform where you can play the top games. It is a favorite among the top software companies which makes it easy to get into.

You have a lot of payment options to choose from as well which is awesome to think about given that there are so many things that are available on this site.

The live chat is pretty helpful as well. Lastly, the mobile platform is pretty cool too given that most people have good phones where they can play their online casino games.

DISLIKED

On the other hand, there are some negatives that we need to talk about. Casitsu Casino has one of the most promising foundations on the internet but you will have to deal with it.

The use of e-wallets is a rough one because there is a slow approach to the things that we can talk about. They say that withdrawal is quick but the experience is nothing but that.
If they are saying that it’s quick, they need to follow up on those promises because it’s not a good look.

Hopefully, it will turn out well for the devs here.
Inactive user
Reviewed on September 25, 2021

LIKED

Like support response is quick. VIP manager response to email takes few days. Only join this casino if you want to experience it for yourself. I can't say anything good about this casino after facing bad experience with there team. It is your decision as a player if you want to join this casino.

DISLIKED

Very slow withdrawal process time for ewallets. I will close my account permanently once I get my withdrawal. There website says they got fast withdrawal but it is false advertising to get players to join. Be careful when you decide to make a decision to join. Honestly there is other Dama N.V casino with great service.
CASITSU CASINO REPLIED ON SEPTEMBER 27, 2021
That's hardly fair, considering that in our live chat, you give our staff nothing but praise. Then you wrote a bad review of our casino here. Then you came into live chat again asking about your cashout which, by the way, always gets paid within 24 hours or faster depending how much staff is available to pick up new requests. Then you deleted the bad review and wrote a full star review again. And now this? If we go through your live chat logs with out staff, we don't see you complaining about anything. In fact, the last chat you had with one of our agents, you inquired about your cashout again. Accounting for the time differences in livechat and our system, it looks like you asked the support staff about your cashout request 2 hours after you made the request. In total, from internal verification to payment processing, 4 hours after your initial request, you were paid out. So, if you want to warn other players about cashout requests that can take 4 hours to complete, then I think you are being disingenuous.

In regards to our VIP response time, we had instructions from you not to receive any VIP or loyalty bonuses, ever. Aside from that, you have been treated with the utmost respect and a noticable level of preference from our support team.

Regardless, I wish you much luck and hope that you keep gambling responsibly!
BryceDMS 2 reviews
Canada
Reviewed on September 22, 2021

LIKED

For me, one of the best online casinos if you are looking for a fast-working casino with a large selection of games then this should be played by you. I have played here a few times and never got above my deposit amount. Very generous no-deposit welcome bonus.
CASITSU CASINO REPLIED ON SEPTEMBER 23, 2021
Hey there :)

Thank you for the kind words. Glad to have you with us :)
savva 2 reviews
Canada
Reviewed on August 18, 2021

LIKED

Really good casino. Design looks great, slot selection is more or less ok and gameplay not laggy.
Bonus offer is fair and almost all terms are clear and published on the main page.
Verification and cashout usually within a day. Absolutely recommendable.

DISLIKED

Honestly I found nothing to dislike. There's like no negative yet - I play already half a year.
Maybe some slots I like are missing but that is ok. Go on this way!!
CASITSU CASINO REPLIED ON SEPTEMBER 23, 2021
Hey there,

Thank you for the generous comments. We appreciate it very much. :)

About our games selection: This is about to grow significantly in the coming few days. Stay tuned :)
originalredz 4 reviews
Canada
Reviewed on August 16, 2021

LIKED

The game selection is decent, easy to sign up (of course lol), and had no issues with speed on MOST games, some lagged. Welcome bonuses are average, at best.

DISLIKED

Reallllllllllllllllllllllllllllllllllllllllllllllllllllly can't understand how it takes 14 days (FOURTEEN FULL DAYS) to review and approve documentation. Players, make sure you're fully verified before you deposit and play, or you'll be stuck for at least two weeks like I now am.
CASITSU CASINO REPLIED ON SEPTEMBER 23, 2021
Hey,

Thank you for the honest review.

We always have an open ear to player requests. What kind of welcome bonus would you like to see? How would it be more interesting for you?

Re: Verification - unfortunately, when the queue builds up fast on certain days, it can take the verification team a bit longer to process all the requests. But the 14 days that you mentioned are generally only the maximum amount of time we should take to verify you in the absolute worst case scenario. If all your verification documents are clear and match the requirements, it should and has never taken that long. :)

If it actually took 14 days in your case, I would kindly ask you to get in touch with us so we can figure out why that happaned and maybe improve on our processes.

Why are you reporting this review?

RATE CASINO AND WRITE A REVIEW
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