Casino Moons

The customer service online is very friendly and tries to help. Lots of great games. They offer great bonuses but be aware that is the reason they don't pay. It is too bad as it has potential

I was warned by a friend to not play on this casino as she tells me they never pay. I did look on Askgamblers and there were mixed reviews so I gave it a try as they were always sending me free spins. I play with free spins, I deposited and played and played. I made it to 800 dollars. I withdrew it and was verified. I had contact with online support and email. I was told I would have to wait five days until it can be released. Of course, they were hoping that I would cancel and play my winnings but I did not. I asked if I could still play, access my daily free spins, I still deposited and I was told it would not affect the status of my winnings. Today the money was supposed to be released. I was not surprised to see it back in my casino account. The fact that you have to wait 5 days should be a warning to everyone. I usually get paid out within 24 hours at the other two casinos I play on. So now I have to meet the wagering requirements which is just wrong. I had already done that. This is the reason casinos online get a bad name. So disappointed with them and myself for not listening to others. Another be warning sign is they don't you etransfer to payout! Very behind the times. Be very careful playing here.

Some amazing free offers and a lot of invitation only promotions that have some excellent prizes. Cars, holidays, flights, gold bars, Rolexes, Harleys. Stuff like that makes the promos much more exciting than your average casino.
They have some really cheap rooms that let you play for longer, and the reel races feature let you make more money on slots than similar sizes sites.

The customer service needs attention on live chat, but it depends what time you contact them. Most of them are good. Registration took me 3 days because of this.

Casino Moons

4 years ago

Hello,

We would like to thank you for your feedback!

We hare happy to hear you are enjoying your time with us. Make sure to check out all of our promotions, including our Races, as they are a fantastic way to boost your balance!

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Casino Moons

I don't know if I am ahead or not at this casino as I play so many but my main impression of casino is one of a quick no nonsence service that cashes you out in minutes sometimes. The promotions are valid and fun and the rooms for different price levels are always good when you play on a budget (which you should always do BTW!!) fast slots and 3D slots with a good ROR on the races and any promos.

Casino Moons

4 years ago

Hello,

Thank you for your feedback!

We always strive to maintain the highest standards when it comes to both our services and our promotions! Make sure to check out our Races, as they are a fantastic way to boost your balance, and we have plenty of other tournaments to choose from, tailored for every need.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Casino Moons

I like the service from the account handlers and the customer retention managers here. They do offer great incentives if you have gone cold on them or maybe just had a big win or loss. The steady level of wins is high here. I am not hitting progressives all the time but I am up this month again.

I am in Spain and its not always easy to contact my bank right now to see if transfers have been made. Big drawback, there should be an option that anyone can get money transfer from anywhere.

Casino Moons

5 years ago

Hello,

We hope this message finds you well!

We would like to thank you for your feedback, we are happy that you are enjoying our site. We strive to maintain the highest standard when it comes to our services, and that includes promotions as well as our selection of games.

In regards to withdrawal methods, you can always opt for a cashout via any of the available cryptocurrencies instead of a bank transfer. For more information, please visit our Banking page to see all possible alternatives.

Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Casino Moons

The bonus is a bit tricky but once you are up and running this casino pays regularly. Lots of competitions and options for all gamers. Easy crypto options for payout and decent minimum cashout and in.

Casino Moons

5 years ago

Hello,

We are glad to hear that you are enjoying the games and we are waiting for you on chat, where your Account Manager will make sure to get you the best deals.
Get enlisted in the loyalty program as well, so you can start claiming weekly cash rewards.

Looking forward to seeing you online,
The Casino Moons Team

Good crypto payouts in 24 hours add value to casino moons but the promotions are the best reason to come and play here. The payout times used to be a bit slow at 4 days for bank transfer to OZ but now it's quick with BTC. Also, the video poker is upgraded and better than it was last year.

Casino Moons

5 years ago

Hello,

We hope this message finds you well!

We would like to thank you for your feedback. We always strive to maintain the highest standard in service, and that includes fast and varied payout methods, all for your convenience, as well as a wide range of games. Make sure to check out our tournaments, we have quite a few running this month, and they are a very good way to boost your winnings!

Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Casino Moons

They did not honour a withdraw fully, stating it was winnings from a bonus (when it was winnings from after I made a deposit) and when i disputed it with screenshots as evidence, they cancel my account.

Casino Moons

5 years ago

Hello,

We hope this message finds you well.

Please note that the reason why the latest withdrawal request could not be approved fully is due to the fact that free bonuses have withdrawal limits set according to your VIP Level, which at the time of the withdrawal was Basic.

Please refer to the Bonus Rules page, section 2.1. Free bonus money / free spins promotions:
Maximum withdrawal amount from free bonus money are as follows: (i). Basic maximum €100

Should you need any further information regarding your account or withdrawals, please do not hesitate to let us know via email to [email protected] and we will get back to you as soon as possible.

Regards,
Casino Moons

Not many casinos will pay you in ethereum. Casino Moons plays well and will pay you in 2 cryptos as well. Cashout is lierally 30 minutes last time for a $980 payment. I have had no experience with service yet but the banking works great for me so far.

Casino Moons

6 years ago

Hello,

Congratulations on your winnings!

Come on Live Chat and ask your account manager for a personalized cash back plan and the latest perks that can be enabled for your account, we will make sure to get you the best deals and tell you all about the latest tourneys. This month we are giving away a Rolex + $25,000 CASH.

We wish you the best of luck with the games and we are looking forward to seeing you online soon.

Regards,
The Casino Moons team

Casino Moons is always a fun site. No bad beats on the poker tables and no surpises on the blackjack tables with OK banking, great deals, good bonus..

They have a lot of things going on at the same time and they tell me about all of them... but some time it will took so much time to process out the bonus and rest things.

Casino Moons

6 years ago

Hello,

We are happy that you are enjoying the games and we are waiting for you online with new and exciting promotions.

In order to make sure that you are also receiving information on the newest additions to the tournaments list and all available bonuses, just subscribe to our newsletter and we will make sure to let you know every time we have something new ready for you.

We are looking forward to seeing you online and we are on chat 24/7, so do not hesitate to contact us for any information that you need, anytime.

Kind regards,
The Casino Moons team

Casino moons can get me paid to my bank in Sidney really quickly but not as fast as some other casinos can. They have paid me $5000 for 6 wins in the past by check.

Casino Moons

6 years ago

Hello,

Congratulations on your winnings!

Please note that the best way to have a speedy withdrawal is to make sure that your account is fully verified, as well as choosing the withdrawal method that suits you best.

Your account manager can also provide you with more information about the withdrawal process, so please do not hesitate to contact us on chat whenever you have any questions, we are always happy to help.

We wish you the best of luck with the games and we are looking forward to seeing you online soon.

Regards,
The Casino Moons team

Best promotions during the week as far as I can see with top prizes of cash or holidays. EZ wins in some of the cheaper rooms that keep me going.

Some slots not available on the mobile site. Responsive is c***.

Casino Moons

6 years ago

Hello,

Thank you very much for your feedback. We are happy to know that you are enjoying the games and our promotions and we are continuously adding new and exciting ones, so come online and give them a try.

Regarding your favorite games, please come online and ask your Account Manager about them and he will make sure that you have access to the newest and best games, and he will also get you a special deal to go with them.

We are looking forward to seeing you on chat and we wish you the best of luck with the games!

Kind regards,
The Casino Moons Team

Still one of my first stops on the weekends as the winterraces promotion pays out to 20th place on some races and its easy to place in these.

CS is much better now but still had to wait 24 hours for a response.

Casino Moons

6 years ago

Hello,

Thank you for your feedback!

We are happy to hear that you are enjoying the games and promotions and we hope that many and hefty prizes will come your way. Don't forget to check out the "5th Street Races" which will surely get you a lot of fun and amazing winnings.

Best of luck with the games!

Kind regards,
The Casino Moons team

They cancelled my first withdrawal with no contact nothing. Three days I waiting and then the money was back in the account, I have had to make another request and email their accounting team. The girls on the chat are hopeless.

Casino Moons

6 years ago

Hello,

We hope this message finds you well.

We have looked into it and found that the Accounting team needed you to confirm your Banking information in order to make sure that the correct data is on file. Since you made a new payout request, please note that the Accounting team will review the pending payout as soon as possible.

In the meantime, we are at your full disposal should you need help with any other information.

Kind regards,
The Casino Moons team

Loving the latest promos at Moons atm. Slots is still good for progressives and racing against other players. Prizes up to 20th and freespins all the time. Still my saturday night slots choice.

Casino Moons

6 years ago

Hello,

We are happy to hear you are enjoying the games and promos! Don't forget to join our specialist winning task force in November Missions! Each day during the promotion time frame, from the 16th to 30th November, you’ll have missions to complete and rewards to receive!

Looking forward to seeing you online.

Kind regards,
The Casino Moons Team

Oh come on guys Casino Moons is AWESOME! Crazy progressives and they DO have table games unlike this forum claims. Live dealer poker and baccarat as well as video poker that PAYS. Nothing really bad to say. They are always paying me with no fuss.

Casino Moons

6 years ago

Hello,

Thank you for your feedback! We are happy to hear that you are having fun on the website and enjoying the games. Don't forget to check out the Races! You can play in any of them and they are guaranteed to bring you a lot of fun and the chance to win some great prizes.

Looking forward to seeing you online.

Kind regards,
The Casino Moons Team

Latest Update:

After 2 years of being cut off from Casino Moons, accessibility has now been restored and I am able to access the casino once again. Not that I want to rejoin the casino after closing my account about 9 years ago, it's just to let others in a similar situation to know that it is now possible to get into the casino again. As for me, nope, I will not rejoin Casino Moons, because that blanket closure is still in place, with no reasons to remove it.

Nonetheless, it is worthwhile to say that Casino Moons was one of the better casinos amongst Winward's group of casinos, at that moment in time. When I requested for a permanent closure of my account, the casino manager was very sympathetic and he tried his best to persuade me not to close the account but to continue on playing. But my rage was just too furious at that moment, so I gently refused his persuasions. None of the other casino managers even tried to persuade me...they obligingly closed my account for me! That's how much they cared for their customers! I was actually quite reluctant to close my Casino Moons account, but a blanket decision remained a blanket decision. Just too bad for Casino Moons.

Today, after revisiting the casino's website, I noticed the slight changes in the Bonus terms and T&C, but generally, the terms are still not to my liking, and the selection of games is still way behind. The more popular and established game providers are not in the list either and that would make a lot of difference to discerning players, like me. Nonetheless, TopGame casinos still have a very long way to go to catch up with the other casinos, especially where speed of payments is concerned. My past experiences ranged from 2 weeks up to over 3 months, and that is totally unacceptable by today's standards. Can TopGame casinos ever make 1-day withdrawals? Hmm...most probably unlikely, unless you are a top VIP member there, just like as with Playtech casinos and a few others too. So, wake me up when they do! Hahaha.

Casino Moons

8 years ago

Hello Afi4wins,

We are happy to hear that you managed to access the casino again, and sorry to hear that you do no want to give the games another try.

It would make perfect sense for any of our colleagues to offer you help with any situation that you encountered and should you revisit your decision of playing with us, we would be more than happy to look into any concern that you might have.

You also mentioned that you would like to see some other games listed on our site, send us an email and let us know what providers and types of games you prefer. We will surely look into it and see what we can do, we are continuously adding games to our portfolio as we try to cater to all our customers.


Best regards,
The Casino Moons Team

Nothing really, didn't have a chance to play due to not receiving my $70 chip as a no deposit sign up bonus as I was emailed.

Very poor skills in customer support, I'm glad I didn't deposit a dime at this casino as I'm sure you would have a lot of trouble when it comes to cashing out.

Casino Moons

8 years ago

Hello,

We would like to thank you for your feedback.

Unfortunately we could not locate your account. In order to be able to provide more specific information, please be so kind as to provide us with your username and a short description of the issue, in an email to support @ casinomoons.com [typed together].

However, please note that as long as the rules stated in our Terms and Conditions are followed, every cash out process will run smoothly.

And don’t forget, our Chat Representatives are there 24 / 7 to answer all your questions.

Hope you reconsider and give our games another try,

Best regards,
The Casino Moons Team

Casino Moons offer games from Parlay, Rival, Betsoft, Pragmatic Play (Topgame) and Visionary iGaming software providers. I registered at their casino a few weeks ago, I was searching for some no deposit bonuses and I found some bonus code for 25$ bonus cash, without any deposit needed. Well most of the time I play this kind of software games with bonus cash, I usually never play with my own money. The only reason is because I do not like this kind of games so much, I prefer to play others more.

After I created account the bonus cash was credited into my balance. I started to play some Betsoft games, but I did not have any big luck on them. I played around an hour before I lost all the bonus cash. When my balance increased, I raised also my bet. The only reason was because the W.R for the bonus was high, and I tried to complete wagering as soon as possible. I have to say that I do not like no deposit bonuses very much these days, because of high W.R. and after you finish you can withdrawal only small winnings. Hmmm... otherwise I had some good time playing with free cash.

I think casino moons is ok casino, but I did not see anything special about it. The website is ok, promotions ok. They could offer something which would attractive me more to play there. Well I am not really big fan of this software providers. But I believe some players are.

Afterall I will rate this casino with 6 stars. I think I will not play here again in near future with my own money. Maybe I could claim some more freebies, free bonus cash from them if they will offer me. Otherwise I don't think so.

Casino Moons

8 years ago

Hello,
We would like to thank you for your review!

Please note that our site just received a makeover – we brought in lots of incredible new games, from different providers, in order for you to have a large variety to choose from.

Also, we encourage you to give the games another try and also take full advantage of your welcome package which includes, besides the $25 free sign up bonus, an amazing 500% matching deposit bonus of all your first 5 deposits.

Don’t forget to check out our Promotions page for the most awesome Tournament or just contact my colleagues on the Live Chat for personalized deals and even bonus plans!

Hope to see you back online soon,
Gwen

I was playing Titanium roulette I bet 60 dollars after playing for a while, I bet the 60 dollars on a high number the wheel showed 0 and the board showed 5 I didn't think anything of it because either way I lost that bet. Then I bet 500 dollars on low number and the wheel showed 29 but again the board showed 5. I took pictures and they will be posted on Twitter Facebook Instagram and also any review site I can find. I encourage people to read this.

I emailed the support team and no one has contracted me back. So when I call they just said they are to busy. If anyone would like the pictures emailed
To them so they can see please feel free to contact me at [email protected]
I will be posted the pictures thru out the Internet as well. So hopefully you take this into consideration.
Thanks for your time on reading this happy gambling.

Casino Moons

8 years ago

Hello Craig,

We are very sorry you feel so upset about the situation.

In order to clarify this matter we went through your chats and emails and discovered that after you reported the issue, our Support Team looked over your print screens. After comparing them with your game history it was shown that your balance was not lost in one bet, as your initial complaint would indicate.

You were informed of this in an email (you will find it by this ID: SEC2420387) in which you also received a copy of complete game log, since your first deposit with us.

Please accept our humble apologies for any discrepancies that you might have experienced, but we are ultimately trying to perfect the online gaming.

At your service,
Gwen

I see many Top Games casino here at AskGamblers and other sites offering free chips from any TopGame casino, but what’s bothers me is the info about those no deposit bonuses. They are giving 20$ or more free chips, but the question are their withdrawal! I guess they are not.

Even in their sites they will tell you there is a wagering let say like the bonus I used to X 99 the bonus, which needs to be wagered, but the odd thing is you can’t cash out anything, even if you made deposit, so what is this ,is it a joke or they are lying to players so they will join their casinos play for nothing, actually only loosing time and at the end if a player wagers the bonus, they will tell you the bonus is not cash able.

Well Top Games casinos, let me tell you something, if I want to lay for fun, I wouldn't bother for nothing, to open account, download your casino, insert all my info, for what, if I may ask, for fun play? If I want to play for fun, there is a lot sits which offers all kind of software games to choose from, so would play there.

I have never liked Top Games casinos neither their games, it seem to me that their games doesn't pay at all or even if they pay, like they are all low variance slots. Top Game Casino is well known for very big delays, when it comes to making withdraw from them, there comes the troubles. So me as a player, I think, that there are too many casinos out here so I can choose and play where my money is safe and the withdraws goes nice and smooth.

I have never made deposit in any Top Game Casino, so far never will, first they need to change, their payout time frame; although this Casino Moons Casino has had few complaints but at least they are solved, still don't trust them. I played their welcome bonus, fun bonus, not knowing it’s not cashable.

Casino Moons

8 years ago

Hello Katemak,

Please note that the first bonus added on your account has a x75 wager and is the only cashable bonus, before your first deposit.

As per point 4. Of our Bonus Rules:
4. Only the first bonus applied on the player's account is considered a Sign-up Bonus. The subsequent free bonuses that a Member receives before making their first deposit are not considered withdrawable.

We have a very nice welcome package: 500% on your first 5 deposits and the deposit bonus wager id only x25!
Come online and give the games another try – we have tons of new games added!!

Also, no need to download the application – we now have both browser and mobile versions for the casino.

Hope the see you online soon,
Gwen

This month I've been taking and using no deposit codes for casinos with Top Game software. It's clearly not my favorite one and I mostly don't deposit in their casinos, but I wanted to try my luck at Casino Moons.I liked the name of it and I felt lucky that evening, I signed up after my session at Rich casino.

They have instant play version, but this time I preferred to download their software. After the sign up. I claimed the bonus, and after I logged in it was in my balance. With my 20 eur ND I went to slots and chose to play Crazy Jungle. It is a 15 payline slot and I placed 0.30 eur bets per spin, but within 40 spins I didn't get anything more than few cents and it ate my balance pretty quickly. I didn't want to get busted so fast, so I switched it to Grave Grabbers slot. It is in a deathly theme design and I really like that. I placed 0.20 eur per spin and after 2 spins I got 12 free spins with 3x multiplier. It gave me 2.50 eur- not much but better than nothing. I doubled my bet and I wasn't counting on anything, but after few dead spins I got 6.80 win. And that's the best I've got out of this game ever.

I kept playing this game with 0.20-0.40 bets per spin, started to lose more than gain and eventually my balance met 0. I am really surprised to say this, but I have nothing bad to say about this casino, even though I don't like Top Game software, my time at Casino Moons was great. From all Top Game casinos this one wasn't my favorite, so I won't be making a deposit there, but for the ones who like Top Game games, I can recommend this casino. No technical problems, games spinned fast, lobby looked nice.

Casino Moons

8 years ago

Hello BLONDIE,

We’re glad you enjoyed your time on our site.

Just wanted to let you know we improved a lot over the last years: we have brought in a lot of new entertaining games and we are happy to inform you that the games have a 97% payout ratio!

You can play on both the browser and mobile version and with our 500% deposit bonus you will have a great balance to test all the games out!

Our support team is online 24/7 to answer any questions you might have.

Regards,
Gwen