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Caribic Casino

Player Rating 41 reviews
7.7/10
41 reviews
Complaint Response 14 complaints
1 day avg. 14 complaints
What we like
  • Completely instant-play
  • Features many of Microgaming’s network progressives
  • Good selection of video slots and instant-win games from NetEnt and Microgaming
  • Includes a well-diversified live casino
  • 24/7 live chat support
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Holds Certificate of Trust
What we don’t like
  • Unavailable to players in the US, Denmark, France, Romania and Spain
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Caribic Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.caribiccasino.com
Established
2015
Licences
Malta Gaming Authority, Curacao Gaming Control Board, UK Gambling Commission
Affiliate Program
Languages
Czech, English, Finnish, German, Norwegian, Spanish, Slovak, Russian
Casino Type
Instant Play, Mobile

Caribic Casino is a tropical online casino inspired by the sunny shores of the Caribbean. This instant-play site features a wide variety of network progressive slots, scratch games, and more from both NetEnt and Microgaming. It also includes a well-rounded live casino from Evolution Gaming. The site is available in English, German, Slovak, and Czech, and is totally instant-play. Caribic Casino is licensed by the governments of Maltam, Curacao and the UK Gambling Commission. As it provides a fair game, the casino holds our prestigious Certificate of Trust.

Restricted Countries and Territories

Caribic Casino does not currently accept players who reside in Denmark, France, Romania, Spain, the United States, or any other country or territory where offshore online gambling is prohibited by law.

Mobile Gaming

Many of Caribic Casino’s most popular slots are available for mobile users on virtually all smartphones and tablets, including iOS and Android devices. The mobile site will load automatically when opened on any compatible mobile browser, so players don’t have to download an app. These games are identical to their original counterparts except for the touch-based interface.

Security and Fairness

Caribic Casino ensures the safety of players by using SSL encryption on all of its pages. This technology obscures sensitive information like passwords and financial data, making it virtually impossible for anyone to compromise an account.

All of the platforms used by Caribic Casino have met the rigorous fairness requirements of independent testing agencies. These tests concluded that all of the games are powered by a genuinely fair random number generator and provide statistically unbiased results in every game round. Hence, it can be found among our group of Certified Casinos.

StallCation

Complaints

Read the complaints other players have left for Caribic Casino. Learn more about complaints.

Show all complaints
Refusing to payout, accusing me for fraud without any proofs
I made a deposit on the 24/10/2017 of £100, and solely played this on Immortal Romance slot. I then requested a withdrawal, and was asked to provide documents to verify my account, which I sent through on the 01/11/2017. | hadn't heard anything back, so chased up a week later, to be told that I was part of a fraud investigation because my account had been found to have played Beautiful Bones Slot most recently. They have today sent me an email refusing to process my withdrawal, and telling me my account is closed, and this matter is considered final. I have not most recently played Beautiful bones, & I did not play with any bonus funds on my last deposit, and I have not got multiple accounts. I have copied the email below. Hi John , Thank you for your understanding while a massive investigation consisting of multiple companies and departments was conducted. As we have written before, Caribic Casino security, in conjunction with Every Matrix security, has discovered a massive attempt to defraud Caribic Casino and other casinos using multiple gaming accounts accepting bonus offers and using such bonus offers in an a coordinated scheme using the slot game Beautiful Bones. This game has been discontinued while multiple agencies and security departments continues to conduct a formal review of all gaming, players and playing patterns. As your account has been found to have played Beautiful Bones most recently, your account was apart of this investigation. Conclusion of your account in this investigation: As you clearly knew already, your gaming account has been confirmed to be one of many that have been directly linked in a group. Multiple departments and persons within these departments, have been able to independently discover irrefutable evidence of direct contact between your account and others within the group. To be clear, this investigation was not solely conducted by Caribic Casino Management. Every Matrix and Every Matrix financial processors (which funds were processed through) have also been apart of this investigation. Therefore, as we have been able to confirm your account to be acting within a designed and coordinated group to claim multiple bonuses using multiple accounts in a direct scheme to intentionally defraud Caribic Casino, this breaks our clearly written terms in several ways: https://www.caribiccasino.com/Promotions/TermsConditions/casino/fdb201604 12. All bonuses are issued only once per account, computer, IP address, person, family, household, email address, and or where computers in a living/workplace/school arrangements are shared. 13. Management reserves all rights to discontinue any offer at any time and to determine bonus abuse, multiple bonus claims "by reasonable suspected association", deposit fraud or schemes to defraud the casino. Caribic Casino management decision is final. Therefore, as a result of opening multiple gaming accounts and claiming bonuses (with the clear intent to defraud the casino using such MULITPLE bonuses), all funds requested to be withdrawn have been denied and your account is closed. This matter is considered closed and final. Sincerely, Caribic Casino
staus Resolved
£105
Unfair confiscation of £4500 of legitimate winnings
On the 19th of September I won around £6000 at Caribic Casino playing slots with their welcome bonus. At that time I immediately thought I better cover my bases here and give their bonus terms a second read. What I read was completely ambiguous. Please see casino terms attached below. I've highlighted the relevant sections. I was going to ask Caribic Casino which limitation applied to welcome bonuses. However, after giving it some thought I decided that since I had just won a lot of money there might be a bias in their answer. I imagined that they might enforce whichever clause benefited them and disregard any of their other written rules. Maybe this seems pessimistic, but despite enjoying gambling at online casinos I certainly don’t trust them. So I asked a friend who was not a member to ask Caribic Casinos’s support staff which clause applied to the welcome bonus. That way I would get their objective interpretation of their own confusing rules. I have attached the reply I received below. So after playing a bit more to make sure I had completed all their wagering requirement, my balance ended at £6153. At that point I decided to cashout. I then realised that £4500 had disappeared from my balance. I immediately contacted support and was informed that there was a 1500 limit for withdrawals with the welcome bonus. Not only is this a complete contradiction of what they told another gambler when they had nothing at stake. It is also proof of an extremely dishonest, predatory and cynical interpretation of their own terms and conditions: Their agenda is the only thing that dictates what rules they enforce. They will offer a 10,000 prize which apparently doesn't exist in an attempt to lure in the new player who has never deposited at their casino. This is because their agenda at that time is to encourage new deposits. However, once you’ve actually won some money, their agenda changes to paying their customer as little as possible. So they interpret another set of rules entirely. A casino’s terms and conditions should not be subject to interpretation depending on what mood the casino is in. They should be unambiguous, indisputable and clear. If at the time the terms had only stated that there was a 1500 cap on winnings I would have been very disappointed but I would not be here complaining. But when you tell my friend he’s entitled to a 10,000 win with the welcome bonus just because he hasn’t actually won anything yet and in the same day you tell another customer who has just won something completely different, that is clearly extremely unethical. So I say to the casino, please do the right thing here and pay me my winnings so that we can put this behind us.
staus Resolved
£4500
Took 1160€ from me against their own bonus terms
Caribic casino took 1160€ from my account against their own bonus terms. This is how it happened: I received 6.4.2016 a promotion e-mail from Caribic casino about a new monthly bonus. It promised 30€ bonus for a deposit of 20€. I went to their promotion page to look for the bonus terms. That is what I always do before I deposit with new bonuses. I checked 3 things that are the most important to me: wagering requirement, list of excluded games and the maximum withdrawal amount. The wagering requirement was decent and there was no maximum withdrawal limit specific for that bonus, so I decided to make a deposit. I did not receive the bonus automatically so I went to their live chat and soon the bonus was added manually to my account. I played some time and a variety of games with the bonus, and I managed to get my balance up to 1500€. Then I went to check the remaining wagering requirement, which showed that I had about 100€ remaining to wager. I opened a game and started to wager. To my surprise, when I had completed the wagering my balance suddenly dropped from 1480€ to 320€. The live chat was not there at the moment so I wrote to the support and told them about my lost money. A couple hours later I got an answer to my e-mail. It was short only including this text line: “6. Maximum win cap applies to associated winnings and is set to €300.” There was also a screenshot from the promotion page where the bonus terms were. Immediately I noticed that there was something strange in that screenshot. I read the terms carefully before I deposited and I was sure there was not that paragraph 6. I went to the site to see those bonus terms again (English language terms). The terms were as I remembered. There was no paragraph 6, or at least the one that the support sent. This was the paragraph 6 in their site: “6. The bonus and qualifying deposit amount must be wagered 35 times before any part of the deposit, bonus funds or associated winnings can be withdrawn or transferred.” There was no mention about any bonus cap either. I also check the CZ language version and there was no mention about the bonus cap in there either. I opened and refreshed the page again with both Firefox and Chrome browser. I also opened it with my friend’s computer just to be sure. All of those things proved that there was no maximum win cap rule. Caribic casino had made a mistake. I took two screenshots from the English promotion page (with Firefox and chrome) and sent them to Caribic casino support team. I told them that the rules they gave me didn’t exist on their site, and I asked them to return my money. It took them over one full day to answer me back. This was their answer: “Do you see old T&C on Your side? This can really be that your page is not properly refreshed.” When I read that answer I sort of knew that they had changed the rules during that period it took them to answer me back. I went to check their page anyway, and “surprise, surprise” the rules were changed. This line about the bonus cap was added there. So basically instead of acknowledging their error and returning my money they ended up blaming me for the whole thing.
staus Resolved
€300

Complaint Statistics

Resolved 14
Avg. Amount $ 1,261
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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Player rating
7.7/10 41 reviews

Top reviews from our players

Well today I read your reply.
Caribic Casino
Replied on Friday, 30. October 2015
Dear Givara,
it is not correct information. We have no max winning 300 EUR,This issue was caused by our system mistake (win cap 300) but this issue was fixed and defined in the system. Max winning is 10 000 EUR. I hope you find this information useful.

Caribic Casino team
So in this case will you give me back my winnings that you reduced, over 130 us dollars? I got a message today to to make a review to my e-mail. I already did, and I deposited another time, waiting to get my free spins on this Friday, it's a 100% safe casino and advice all players to try it, big variety of games, fair play and quick payouts.
I would rate it 10/10.
Regards from player [email protected]

Thank you for your review. GL, Daniela Caribic Casino Support

user avatar

Nice and modern Casino with a great range of games. Some interesting bonus offers are available and the games run not bad :) Made my first deposit and take the 150 Freespins bonus offer for 15 € deposit. Made some games there and another small deposit again and cash then with a little winning out.

Live support was available, friendly and helpful

I am interested if I always got the Freespins tomorrow and will write then again here, if yes it's really nice.

All in all i have a nice experience there, withdrawal comes fast to my Neteller account, so this part works good in caribic-casino ( of course its an everymatrix group member, so I mean you could trust them)

A full recommendation will come tomorrow, after I see if the freespins offer works or not.

Today I give them a good 8 of 10 and think its a trustful casino which I can recommend to other players

Some little things are not perfect:
- live support talks Czech or Slovakian first (English after I ask a second time in English) and parts of the website also didn't work in English or German.
You should advise your support staff to talk first in English as an international language and change then to special languages :)

- bonus offers are a little bit confusing and I wait for tomorrow and see if the live chat give my the correct answers (rules are not clearly stated on the website, sorry this is not professional) and I cant see if i got these freespin bonus in my account or not, I have just the word of the support staff in the live chat and hope it's trustful.

Thank you for your review, we are glad you enjoyed your time at Caribic Casino. Free spins are credited on Friday evening for you to enjoy on the weekend. Sorry for the language mishap, our developers are working on it, so the chat always pops up in English first. GL, Daniela Caribic Casino Support

user avatar

Very good casino, fully solvent
The investigation withdrawals to a maximum of 2 days with hand on heart I can to anyone to recommend a casino Caribic great bonuses with little turnover. That is exactly what I was looking for.
Recommended

rcmagical :)

Thank you for your review, we appreciate you appraisal. Hope to see you back soon! GL, Daniela Caribic Casino Support

user avatar

I recently joined this casino and tried it with a bonus. It's a nice site with a lot of different slots and games. I managed to wager the bonus and made a withdrawal. Sent documents and waited about 24 hours for the withdrawal, no problems.

I will definitely play on this casino again. Great support, lots of games and fast withdrawals!

Thank you for your review, we appreciate you appraisal. Hope to see you back soon! GL, Daniela Caribic Casino Support

user avatar

Very pleasant and fine casino. I am well helped by customer service and will find this casino very good. The quality I'm used to of every matrix casinos. This casino is for a new casino very well, go through so best regards William

Thank you for your review, we are glad you enjoyed your time at Caribic Casino. GL, Daniela Caribic Casino Support

user avatar
Inactive user
6/10

I signed up there to try them with the 5€ free welcome bonus with bonus code
CARIBIC5.
I played Gonzos' Guest and Mermaids Millions and I like it, they have nice
looking lobby so the next day I decided to make a deposit of 20€ to got
the bonus of 150%.
Finally I played with my money only there is no bonus there.
I tried to contact the live chat about twenty minutes to ask them for the bonus
and I had no answer.
Disappointment!
I can not recommend it.

Thank you for your review. It would be really helpful if you would provide us with a username so we can look into your case. Our Support Team is trying to to it's best to answer and fulfill all client's issues in timely manner. GL, Daniela Caribic Casino Support

user avatar

Caribic casino is one of the newest casinos added on AskGamblers and when I saw them, I was immediately interested in them, because they have Netent and Microgaming and Evolution Gaming softwares. Also I saw they run a very interesting offer of 150 free spins, if you make a deposit from Monday to Tuesday, then you'll get the spins on Friday, what a great treat before weekend. That promotion was something I was excited about.

I signed up there and decided to make a deposit to try them, but since it wasn't Monday or Tuesday, I wouldn't be eligible for the free spins promotion. They have live chat so I asked some questions about this free spins promo and the support was really professional and gave me all the answers I needed.

As a welcome bonus they offer a really nice 150% match, however, the wagering for them was a little high- 30 x deposit+ bonus. Lately I have no luck with bonuses, even with smaller wagering, so I decided to make a deposit of 20€ with Skrill and play with my money only.

They have really nice looking lobby and great game selection and I decided to play Big Bang slot. I played with minimum bets for around 100 spins, but mostly I had empty spins or spins with bet size winnings so I lost more than 10€ very quickly. Then I decided to switch to Elements slot. I started to play with 0.20€ bets and after few spins I got 10 free falls, which paid me 20 x bet winnings. I continued with the same bets and had 2 more free falls, but most of the spins were empty and I didn't get higher winnings than 20 x bet. I played for about an hour and eventually I lost all.

Overall I had a great time at Caribic casino, the live support was very nice and professional, game selection was wide, including live dealer games as well. I will definitely make another deposit there to claim 150 free spins, and the only minus I saw was the fact that welcome bonus had 30 x d+b wagering, which should be lower for a first deposit offer.

Thank you for your review, we appreciate you appraisal. Just to clarify our Exotic Free Spins are credited on Friday evening for qualifying deposits made from Monday to Thursday. (https://www.caribiccasino.com/Promotions/TermsConditions/casino/exoticfreespins) Hope to see you back soon! GL, Daniela Caribic Casino Support

user avatar

Caribic Casino in the offer has games of several software providers (Microgaming, NetEnt and Evolution Gaming) with more than 600 games, as it says on their web site. The offer of the games is so impressive. Besides casino games they also offer Live Casino games. Their website is designed nicely with an extremely light navigation and it is translated into 4 languages: German, Slovak, Czech and

I have contacted their live chat support for 2 times so far. The both times it was available but not the fastest. You can wait about 1 minute for response from the operators. Before the start of the chat session, it is necessary to insert, in the field provided, your E-mail address.

I will also write a few words about the casino offer. I believe that a good bonus offer is one of the most important things to everyone for the choice of online casino for gaming. Caribic Casino has a pretty good bonus offer, which consists of several bonuses. First, there is a welcome bonus of 150% up to 120 with wagering requirements of 30 x deposit + bonus. Then, there is the bonus they called Exotic free spins. It is about a 150 free spins on the game Dazzle Me and Twin Spins. Then, one more welcome offer which they called Premium welcome bonus, but it was not interesting to me because it is necessary to make a deposit of at least 130 euros in order to take this bonus. And finally, there is the weekly reload bonus of 50%.

In the end I will also say that the casino offers a variety of methods for deposit and withdrawal. Briefly, the Caribic Casino has a good bonus offer, good support and I think this is a good and safe casino which I will try soon i.e. I'll make deposit here. I would have done it already but the balance on my Neteller account does not allow that. For Carabic Casino I give 8 out of 10 possible stars.

Dear Lilian, Thank you for your in-depth review! We're working on that to provide and constantly maintain the highest level of entertainment in this Caribbean atmosphere. I hope, you'll enjoy your stay at Caribic Casino. By the way, I just noticed you mentioned "8 out of 10 possible stars" but you gave us 7 stars. :)) Nevermind, the most important thing is we're help you with anything as you can see even on weekends! Best regards, Zsolt V. CA Manager

user avatar

I have done a lot of research on online casinos before coming here and I have been really impressed with everything that CaribicCasino can offer. Bonuses, jackpots, free spins, all type of games from best software providers, - I really like it. Had no issues with payouts / withdrawals, - just for that alone I’d recommend to playing here. Rarely does a casino have everything I am looking for ( especially like a combination of NetEnt, Microgaming and Evolution live casino ) but this one does. Was also chatting a bit with the girl from support – she is really friendly and helpful.

Thank you for your review, we appreciate you appraisal. Hope to see you back soon! GL, Daniela Caribic Casino Support

user avatar

This casino is 100% safe, they explained the bonus rules to me by chat before 1 hour, the maximum winnings is 300 euros, as they showed me. The good thing, they processed the withdrawal very fast after receiving my doc. today. Now I can give more bigger rate and advice players to play at Caribic casino. The only thing left is to repair some games which was not available, but they have a large number of slots. Thank you.

Dear Givara, it is not correct information. We have no max winning 300 EUR,This issue was caused by our system mistake (win cap 300) but this issue was fixed and defined in the system. Max winning is 10 000 EUR. I hope you find this information useful. Caribic Casino team

user avatar

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