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Caesars Casino

Player Rating 11 reviews
3.4/10
11 reviews
Complaint Response 1 complaints
4 days avg. 1 complaints
What we like
  • Owned by one of the biggest names in the business
  • Quality slot, table, and video poker games
  • Easily accessible support available at all hours
  • Tough security
  • Guaranteed fair
What we don’t like
  • Focused primarily on UK players only
  • Few withdrawal methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Caesars Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.caesarscasino.com
Established
2009
Licences
Gibraltar Regulatory Authority, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play

Caesars Casino is an online casino developed and run by the American gaming giant Caesars Entertainment. With a strong corporate history, a Gibraltar license, and a vast selection of top-notch games from a variety of software providers including WMS, IGT, Endemol Games, Barcrest, and the Hawk Game Suite, this is by far one of the most trusted places you can play online.

Security and Fairness

Caesars Casino guarantees that its players will enjoy a safe gaming experience. Its networks are protected by 128-bit encryption to keep cyber thieves out of your personal and financial information. Additionally, their server is protected with an ironclad firewall to prevent unauthorised access.

It's obvious that a giant company like Caesars wouldn't cheat its players, but they guarantee this with their solid Gibraltar license. Gibraltar does not permit any casino to join its jurisdiction unless it is regularly tested for fairness. Since the games are published by industry leaders, it's a no-brainer that Caesars Casino is perfectly and unquestionably fair.

StallCation

Complaints

Read the complaints other players have left for Caesars Casino. Learn more about complaints.

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Caesars Casino - Transaction not canceled immediately after submitting
I deposited funds then realized I was unable to play at this casino because I live in California and you must be in NJ to play. I immediately tried the live chat, it was not available, I then phoned support was put on hold for 39 minutes and still no answer. then I sent an email stating the issue and asking them to cancel the transaction, which I know they can do very easily. The response from them via email an hour later stated that I would have to withdraw it from my casino account as if it were winnings. I find this extremely disturbing. For one why would you even allow potential customers to deposit funds into an account when their IP address is 2500 miles away from the mandated area that is legal to gamble in. 2nd Why would you want to have a payout via the withdraw option on a player that is not legally allowed to play at the casino and every step in the registration, deposit, request to cancel the transaction had had the exact geographical location recorded proving proof that this person was no where near New Jersey? This is poor business ethics, knowingly taking a deposit from a person outside of the new Jersey area. Obviously this is not a reputable operation due to the lack of customer service. I found it ironic how they referred me to their "live chat" which is continually "handling too many calls and unavailable" as well as a phone number that from my experience, will automatically put the caller on hold for 39 minutes or possibly longer, which was the case with my previous attempt to resolve this issue, immediately following my credit card transaction. So, I find it almost impossible to induce even a minute sense of confidence in, Caesars Casino to ensure the ethical use of sensitive information which they are requesting for the withdraw process. I have visited other online casinos, which do not allow residents from the U.S.. It is impossible to create an account if you fall under these restrictions. That is an example of a proactive ethical business practice which would safeguard the customer and preserve the company's reputation. Lets face it, only thieves and immoral individuals prey on those that believe a company will practice, "Truth in advertising" and not "deception in advertising" for profit. Furthermore I find it inconceivable that over a $42 dollar transaction a company this large (if in fact you are who you say you are) would choose to adopt such deplorable customer service practices. After all, A company starts with one customer, so does a bad reputation.
staus Unresolved
$42

Complaint Statistics

Avg. Amount $ 42
Avg. Complaint Duration 8 days
Avg. Response Time 4 days

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Player rating
3.4/10 11 reviews

Top reviews from our players

Earning rewards and being able to apply those to my Rewards account

Their GPS verification process is awful and as a result if you have web conferencing software running, they can't notify you when you access the site. They send you nasty email later and then shut you down.

Plenty of other places to play who know what they're doing.

Easy to operate but a bit touchy on the legal usage boundary.

I play Blackjack... I’m not sure that my bad luck can actually be that bad... stat counts in the 80%tile positive cards dealt to dealer in excess of 1000 hands run. I’ve had bad runs... but, I’ll stick to the live dealer options at other casinos for online play. Love the place in person... I’m skeptical of the on line legitimacy of the deal/count. Sorry... but that’s my experience.

Latest games, good variety, decent bonuses when they offer them, relatively low playthru requirements

Often they are only offering a $10 new player bonus, published RTP seems high compared to my results, worst problem is they go down a lot, maybe just me being in the wrong place at the wrong time, but it sounds like the data center is run by yokels

All of the games are so much fun and I like the diversity/variety of the games available to me. I get lots of play time! The lobby bonuses are very generous, so I don't have to constantly purchase coins. I also like the fact that Caesars allows me to receive free coins from so many different options. I also appreciate Caesars adhering to a high level of conduct in that the players profiles are tasteful unlike Vintage slots that allows profile nudity. I don't want to view a profile of ppl engaging in vulgar activities and then the one above it features a child's profile. I can honestly say that their customer support team responds promptly whenever I've contacted them regarding technical issues. They are very fair at all times. In fact, they blow the competition away when it comes to ethics. They seem to go out of their way to satisfy their customers unlike so many other sleazy developers! I totally have to give a shout out to Martin Oliver and Christina Donovan!!!! They're awesome to deal with and go out of their way to make things right.

I love these slots way too much lol. I am completely addicted to this app, therefore I tend to neglect some of my responsibilities because I can't put my tablet down.

I would not play at Caesars Online Casino
As others stated the system is very buggy (unlike Tropicana) & the "bonus" thing is a complete con.
If you plat table games like I do & do a match of $200, they won't let you withdraw ANYTHING (even your own money) until you play about $80,000 worth of bets ... EIGHTY-THOUSAND!
Plus the system is completely buggy with game errors constantly.
You have to leave the game, go through your gaming history to see if the game finished & the right money was taken out/in, etc.
If there is an error & they owe you money - expect a wait of well over a month.

Just plain bad, very few slots and they do not pay out.

Their bonuses is a TRAP to get hold of your money and hold it hostage until you lose it all.

I transferred $300 and selected the match bonus. I received my bonus but it was locked with my cash transfer and even after playing only for an 1 hour I was told that I could not withdraw my original Cash amount. I was even up $17. Since you can only play from NJ and I that was an inconvenience for me I asked them to just remove the bonus and the winnings and let me get my money out. They said, "No way", The only way I would get my money back is if I played $120,000 worth on the table games (I only play table games). At the rate I was playing it would stake me 3 months to do that.

But that is not all. There is also a time limit on the wage requirement. If you do not complete the wage requirement of $120,000 or $6,000 on slots in 30 days, you will loss all your cash you deposited and the bonus, not just your bonus.

Do not play at this casino. They are thieves.

Very pleasant experience here, I made an account last year but deposited for only the second time a few nights ago, deposited £30 (opted out of any bonuses), played a few slots and cashed out a little over £300, money arrived in my account within 48 Hours (arrived on a Sunday!), no requests for a load of forms/I.D etc, I don't know why people complain and leave casinos bad reviews just because they lose or because they are silly enough to accept 100%/200% match bonuses, your better off opting out of bonuses. Your not going to win every time

Well done Ceasars, Excellent No Nonsense Casino.

Will never play online again. Chances of hitting anything are slim to none. Other sites are much much better.

Agreed that the welcome bonus is a scam. I had previously played online with Borgata, and they occasionally offer deposit bonuses, which you also can only use on slots. However, you play through the bonus money first, and then through your own real money. Of course, you have a make a certain amount of wagers before you can withdraw the bonus money. (Granted, the deposit bonuses are less than the $300 that Caesars uses to lure you with).

At Caesar's, buried in the fine print is that you play through your real money first, and then the bonus money! You have a play A LOT, too before any withdraw can be made (20x your cash deposit, and more if you play VP and not traditional slots).

So, I deposited the $300 and it showed me an account balance of $600. I ended up playing through what I thought was the bonus and some of my own money, so with a balance of $200+ left, I thought I would take what I had left out and cut my losses. It said I had to cancel the bonus first, which I did, and instantly my account value dropped from over $200 to nothing, with no warning that was going to happen. After rubbing my eyes in disbelief, I contacted customer support to see if they could at least reverse the cancellation of my bonus money and they refused. Unbelievable that with the click of a button and no warning, you can lose hundreds of dollars from your account without even placing a wager.

Caesars Casino News

Read all news about Caesars Casino, check for updates and stay tuned for exclusive bonuses.

Wazdan to Expand in Ontario With Caesars Deal
Industry Wazdan to Expand in Ontario With Caesars Deal

Players in Ontario will now get a chance to play popular Wazdan games at Caesars Casino. Following the latest deal between the online casino and innovative games provider, players in the province of Ontario will get to try their luck by spinning the reels of some of the top-performing Wazdan titles.Wazdan was granted its licence in Ontario by the Alcohol and Gaming Commission of Ontario (AGCO) in May 2022.How Will the Companies and Players Benefit From the Deal?Caesars Casino players will get a chance to play some of player-favourite Wazdan games, such as Sizzling Eggs™, Magic Spins™, Power of Gods™: Hades, and Burning Sun™, as well as some more recent titles such as Sizzling Kingdom™: Bison, Power of Sun™: Svarog, and Hot Slot™: Magic Bombs.The games are integrated into Caesars' offer via the Light & Wonder platform. They will include Wazdan’s Player Engagement Suite that consists of Cash Infinity™, Collect to Infinity™, Hold the Jackpot, and Sticky to Infinity™ mechanics.About the PartnershipBekki D’Agata, Commercial Director at Wazdan, praised the company’s new partner: “Our latest partnership is a momentous deal for Wazdan’s North American trajectory, with Caesars Sportsbook & Casino being one of the most celebrated operators in the gaming industry. We are thrilled to bring our innovative slot offering to the Ontario market as we continue to deliver impressive results for operators worldwide.Matthew Sunderland, Senior Vice President of iGaming at Caesars Digital, also had only kind words to share: “At Caesars Sportsbook & Casino, we pride ourselves on partnering with suppliers that can add value to our current offering.Wazdan, which has quickly generated momentum in the North American market, perfectly matches these criteria, and we’re excited to deliver its captivating slot games to our valued customers,” Sunderland concluded.

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